The trustees present their annual report and financial statements for the year ended 31 March 2023.
The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019).
Citizens Advice County Durham (CACD) provides free, confidential, impartial and independent advice and information to benefit the local community, campaigning for change and to ensure individuals do not suffer through lack of knowledge or an inability to express their needs effectively. These objectives are shared by all members of Citizens Advice as per the twin aims:
1. To provide advice that people need for the problems they face.
2. To improve policies and practices that affect people's lives.
Our aims and objectives will be reviewed annually to ensure that our activities remain focused on the stated purposes.
The trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake.
Significant activities
Our principal activity remained the provision of free, confidential, impartial and independent advice to clients in County Durham and across the country to empower them to move forward. Some of our activity was focused in our locality, with other key contracts being delivered on a national basis. We have been able to move forward following the imposed lockdown conditions from the past 2 years, with staff and volunteers being able to return to offices and the community.
We had an active Research and Campaigns team and a lot of work had been done during this period to re-build and improve our approach to research and campaigns. We understood the scale of potential impact that social change could have on the residents of County Durham. Therefore, we prioritised research and campaigns as a key activity and have been working on campaigns that affect our local community but also those that have a broader UK impact.
Volunteers
Volunteering over the last year has developed into a stronger and more robust system where volunteers are now more frequently using other methods of advice such as telephone and email. This has allowed us to face challenges head on. Recruitment locally and nationally has changed and the face of volunteering is a moving picture. For this reason we have adapted our process to recruitment and engagement to build a strong footing, in the places where this is needed moving forward.
2022/23 was another challenging year for us as we continued to deal with the impact of the Covid 19 pandemic. The frontline resource remained stretched due to volunteers not returning to the offices, meaning we were restricted on our advice delivery times. We continue to do hybrid working, which in the main has had a positive impact.
Across the projects that involve us, the following summarises our key activities and benefits we had achieved for people, both in County Durham and nationally:
In 2022/23 the total income decreased slightly by 1% due to a small decrease in restricted sources of income.
Total funds at 31 March 2023 were £1,879,405, made up of unrestricted funds and restricted funds. The restricted funds as at the year end were £205,166 which reflected the level of unspent funding recognised in the year as income which would be spent in 2023/24 or returned to the funder if unspent. Total unrestricted funds as at 31 March 2023 were £1,674,239, a reduction of £105,380 from the previous year.
Reserves policy
We continued to grow and we were a major financial inclusion charity in the North East of England. We employed 130 staff and had contractual responsibilities for 10 premises. As such, we needed a reserves policy to be able to;
run essential services for people of County Durham in the event of funding loss;
hold funds in case of unplanned closure of projects;
fund major unplanned works to capital assets owned by us;
The value of free reserves required to achieve these goals was re-evaluated twice yearly by the Finance Sub Committee and recommended for approval by the Trustee Board.
The reserves target agreed in November 2022 was £750,000.
Unrestricted free reserves held by CACD 31 March 2023 were £1.09 million which is in excess of the company's above reserve policy. Reserves held will be spent on charitable activities in line with Citizens Advice County Durham's strategy.
Risk
The risk register was reviewed quarterly by the executive team and annually by the Trustee Board.
We held bi-monthly Information Risk Management meetings with a Senior Information Risk Officer and Senior Management Team. In this meeting, we reviewed data breaches, data impact assessments, best practice and the information risk asset register.
We also had a risk management strategy which was reviewed regularly by the executive team and annually by the Trustee Board. Policies and procedures were reviewed on an annual basis or in response to changes within the charity or external factors such as legislation.
Short Term (< 1 year)
Ensure the organisation is stable and able to move forward once a strategic business plan is in place.
Assess the new environment we are operating in, as well as how this effects the people we help.
Make immediate changes to address these needs.
Review and implement new IT/telecommunications systems to support flexible development of services.
Medium Term (1 - 3 years)
Implement strategy to address changes (including known, expected and unexpected scenarios) to the external landscape.
Ensure resources are at suitable levels to enable optimised delivery of advice, across multiple channels (face to face, email, phone, video, etc.).
Be at the heart of alliance working and collaboration, contributing to shared intelligence in the county.
We were established under a memorandum of association which outlined the objects and powers of the charitable company and are governed under its articles of association. We adopted an updated governing document in 2022/23, which is based on the model Citizens Advice governance method.
The trustees, who are also the directors for the purpose of company law, and who served during the year and up to the date of signature of the financial statements were:
Recruitment and appointment of trustees
Trustees are openly recruited with specific skills and experience targeted according to Trustee Board need. Potential trustees are asked to submit a CV and are subsequently interviewed by a panel consisting of at least two existing trustees (one of whom should be the chair) and head of resources. Trustees are appointed at the annual general meeting but may be co-opted by the Trustee Board throughout the year where appropriate.
None of the trustees has any beneficial interest in the company. All of the trustees are members of the company and guarantee to contribute £1 in the event of a winding up.
Organisational structure
We are governed by a Trustee Board of directors who are also the charity's trustees. Sub-committees including Personnel, Research and Campaigns and Finance report to the Trustee Board with task and finish committees formed as required. Trustee Board usually meet on a bi-monthly basis with more regular meetings held as and when need dictates. The day-to-day running of the charity is delegated to the executive team led by the chief executive officer. The Trustee Board is independent from the management of the charity.
Induction and training of trustees
All newly-appointed trustees are given a detailed introduction to the charity's work and are supplied with relevant documents such as governing documents and annual accounts. They are also invited to meet with existing staff and trustees and visit services where suitable. They are also encouraged to undertake relevant training opportunities and must undertake certain mandatory training such as Data Protection.
Wider Network
We are a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux which provides support, guidance and training to members. They also provide a national case management and information system. A condition of membership is to meet and maintain national advice and management standards which are audited regularly. We meet the Advice Quality Standard and are registered with the Information Commissioner’s Office (ICO) and the Financial Conduct Authority (FCA).
We are a full member of the Advice in County Durham (AiCD) partnership, which works with all the advice providers in the county to enable effective referrals into appropriate services, upskill the advice sector and encourage collaboration.
Risk management
The trustees had a duty to identify and review the risks to which we are exposed to and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
Pay Policy for Senior Staff
The pay of the senior staff is reviewed annually by the Trustee Board without staff being present.
The trustees, who are also the directors of Citizens Advice County Durham for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company Law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.
In preparing these financial statements, the trustees are required to:
- select suitable accounting policies and then apply them consistently;
- observe the methods and principles in the Charities SORP;
- make judgements and estimates that are reasonable and prudent; and
- prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.
The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
In accordance with the company's articles, a resolution proposing that Allen Sykes Limited be reappointed as auditor of the company will be put at a General Meeting.
The trustees' report was approved by the Board of Trustees.
Opinion
We have audited the financial statements of Citizens Advice County Durham (the ‘charity’) for the year ended 31 March 2023 which comprise the statement of financial activities, the statement of financial position, the statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements:
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.
Other information
The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
We have nothing to report in respect of the following matters in relation to which the Charities (Accounts and Reports) Regulations 2008 require us to report to you if, in our opinion:
the information given in the financial statements is inconsistent in any material respect with the trustees' report; or
sufficient accounting records have not been kept; or
the financial statements are not in agreement with the accounting records; or
we have not received all the information and explanations we require for our audit.
As explained more fully in the statement of trustees' responsibilities, the trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.
We have been appointed as auditor under section 144 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:
the engagement partner ensured that the engagement team collectively had the appropriate competence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations;
we identified the laws and regulations applicable to the company through discussions with directors and other management, and from our commercial knowledge and experience of the sector;
we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the company, including the Companies Act 2006, Charities Act 2011, taxation legislation, data protection, anti-bribery, employment, environmental and health and safety legislation;
we assessed the extent of compliance with the laws and regulations identified above through making enquiries of management and inspecting legal correspondence; and
identified laws and regulations were communicated within the audit team regularly and the team remained alert to instances of non-compliance throughout the audit.
We assessed the susceptibility of the company's financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:
making enquiries of management as to where they considered there was susceptibility to fraud, their knowledge of actual, suspected and alleged fraud; and
considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations.
To address the risk of fraud through management bias and override of controls, we:
performed analytical procedures to identify any unusual or unexpected relationships;
tested journal entries to identify unusual transactions;
assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias; and
investigated the rationale behind any identified significant or unusual transactions.
In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:
agreeing financial statement disclosures to underlying supporting documentation;
enquiring of management as to actual and potential litigation and claims; and
reviewing correspondence with HMRC, relevant regulators and the company's legal advisors.
There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any. Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.
As part of an audit in accordance with ISAs (UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also:
Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the internal control.
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees.
Conclude on the appropriateness of the trustees' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the charity to cease to continue as a going concern.
Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.
We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.
A further description of our responsibilities is available on the Financial Reporting Council’s website at: https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the charity’s trustees, as a body, in accordance with part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charity's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.
The statement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
Citizens Advice County Durham is a private company limited by guarantee incorporated in England and Wales. The registered office is Armstrong House, Abbeywoods Business Park, Pity Me, Durham, DH1 5GH.
The financial statements have been prepared in accordance with the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.
The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.
The financial statements have been prepared under the historical cost convention, modified to include the revaluation of freehold properties. The principal accounting policies adopted are set out below.
At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.
Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.
Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.
Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.
Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably.
Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges are allocated on the portion of the asset’s use.
Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses. Freehold land and buildings are carried at fair value at the reporting date. Changes in fair value are recognised in net income/(expenditure) for the year.
Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:
The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.
At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.
The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.
Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.
Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.
Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.
Financial liabilities are derecognised when the charity’s contractual obligations expire or are discharged or cancelled.
The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.
Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.
In the application of the charity’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.
The company is limited by guarantee. At 31 March 2023 there were 9 members (2022 - 8 members) each of whom had undertaken to contribute an amount not exceeding £1 in the event of the company winding up.
Information & Advice Services
Information & Advice Services
Bank interest receivable
Information & Advice Services
Information & Advice Services
Other costs
Other staff costs
Office costs
Premises costs
Other costs
Other governance costs
The average monthly number of employees during the year was:
The average number of full time equivalent employees during the year was 111 (2022 - 111).
The fund transfers relate mainly to transfers from restricted funds to unrestricted funds where non monetary expenditure (e.g. management charges, etc) has been released during the year. The transfers have been made in order that the restricted funds shown in the balance sheet at the year end shows the total amount of funding remaining which has been restricted in its purpose. In some instances transfers from unrestricted funds have been made to restricted funds where the expenditure was greater than the income received.
The freehold property includes property at High Street, Spennymoor and Armstong House, Durham. These are carried at the fair value. The directors have assessed their market value based on a formal valuation undertaken by McGillivrays Chartered Surveyors on 15th June 2019. The directors believe the market value of the properties has not changed significantly since that date.
At 31 March 2023, had the revalued assets been carried at historic cost less accumulated depreciation and accumulated impairment losses, their carrying amount would have been approximately £461,491 (2022 - £466,522).
A prior year adjustment of £616,619 was made to reclassify funds held in a bank account to which the company does not have instant access as a current asset investment rather than as cash at bank and in hand. The adjustment was presentational and had no effect on reserves brought forward.
The long-term loans were secured by fixed charges over the freehold property at 71 High Street, Spennymoor.
Deferred income is included in the financial statements as follows:
The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.
The charge to profit or loss in respect of defined contribution schemes was £112,669 (2022 - £114,985).
Restricted Funds
MAPS Debt Advice Project
MAPS Debt Advice Project is funded by the Money & Pensions Service in partnership with Citizens Advice and provides debt advice via telephone & face to face appointments. Contract ended 31st January 2023 and is replaced by MAPS Regional Debt Advice. Most recent funding has been provided for a period of 26 months from 1st February 2023 to 31st March 2025 for 5 FTE debt advisers in County Durham.
MAPS Webchat
MAPS Webchat is funded by the Money & Pension Service in partnership with Citizens Advice and provided debt advice via webchat.
MAPS DRO
The DRO unit is funded by the Money & Pensions Service in partnership with Citizens Advice and provides delivery of a centralised debt relief order (DRO) unit. The aim of the unit is to support frontline advisers nationally with the time consuming administrative processes involved in submitting a DRO. Funding for the DRO unit ended 31st January 2023 and was replaced with an unrestricted contract from 1st February 2023 to 31st January 2026.
MAPS Regional
MAPS Regional Debt Advice is funded by the Money & Pensions Service in partnership with Citizens Advice and provides debt advice via telephone and face to face appointments. Funding has been provided for a period of 26 months from 1st February 2023 to 31st March 2025 for 5 FTE debt advisers in County Durham.
Energy Advice Project
Citizens Advice awarded Citizens Advice County Durham a sub grant agreement for the Energy Advice Programme (EAP), an industry initiative funded by BEIS and through contributions from the energy suppliers Warm Home Discount obligations. The programme provides one-to-one energy and smart meter advice to 'fuel poor' and vulnerable clients who are struggling to pay their bills. Funding was granted for delivery up to 31st March 2023.
Big Energy Saving Network (BESN) Regional Lead
Citizens Advice Sub grant in relation to Big Energy Saving Network 21/22 to deliver training to 300 frontline workers and guide BESN project at a regional level from 1st July 2022 to 31st March 2023.
Big Energy Saving Network (BESN) Energy Champions
Citizens Advice Sub grant in relation to Big Energy Saving Network 21/22. Energy Champions will offer advice to vulnerable consumers to help them take action and improve their energy situation. Funded from 1st July 2022 to 31st March 2023.
PAW Help To Claim
PAW Help to Claim is funded by the Dept of Work & Pensions in partnership with Citizens Advice to provide advice to those who need help to apply for Universal Credit. Help will be tailored to the individual over the phone and web. Funding granted to 31st March 23 and a new grant agreement has been awarded to CACD from 1st April 23 to 31st March 24.
Help Through Hardship
Trussell Trust funded a helpline representing an opportunity to tackle the root causes of poverty for thousands of people. Citizens Advice sub contracted to Citizens Advice County Durham, funding up to 7.5 FTE advisers. To help people address their crisis and provide support to maximise their income, help them navigate the benefits system, and identify any additional grants they could be entitled to. If needed, they’ll issue a voucher so they can get an emergency food parcel from their local food bank. Funding agreed to 31st March 2023 and a new sub grant agreement is expected for delivery from 1st April 23.
Innovations Fund (BEIS)
BEIS (Department of Business, Energy and Industrial Strategy) Innovations Fund is used to develop ideas and conduct experiments in a Local Office Citizens Advice Innovation Community ('CAIC') Working collaboratively in a CAIC group, assigned by Citizens Advice, of other local offices to develop and test ideas which look to improve access to advice.
SQ Award (BEIS)
BEIS (Department of Business, Energy and Industrial Strategy) Single Queue award was assigned by Citizens Advice to Citizens Advice County Durham to increase capacity to respond to the immediate demand for advice arising from Covid-19, enabling CACD to support the continuance and development of the single queue pilot, meeting more demand on adviceline phone, chat and emails in a way that's more sustainable.
Remote (BEIS)
BEIS (Department of Business, Energy and Industrial Strategy) Technology fund was assigned by Citizens Advice to Citizens Advice County Durham to increase capacity to respond to the immediate demand for advice arising from Covid-19, enabling CACD to invest in remote working technology to increase capacity to delivery in light of increased demand for advice across all channels caused by Covid-19.
Universal Support Best Practice Lead
Universal Support Best Practice Lead is funded by the Dept of Work and Pensions in partnership with Citizens Advice. The Job Centre Plus district lead is required to promote the service, establish and develop strong community awareness and service across the district. Funding granted to 31st March 2023.
Durham Works
Durham County Council coordinates DurhamWorks partnership to help NEET 16-24 year olds into employment. DurhamWorks is partially funded by the European Social Fund: Youth Employment Initiative until July 2021 and matched by Citizens Advice County Durham.
Durham Works Intensive Support Programme
ISP Durham Works Intensive Support Programme (ISP) is a stand-alone pilot alongside our existing Durham Works delivery. The pilot was developed and evaluated in partnership with Job Centre Plus and Durham County Council, with provision aimed at 18-24 year olds who are recently unemployed, close to the labour market and in need of a short intensive programme of support to enable re/entry into employment, including Apprenticeships.
Reaching Out Across Durham (ROAD)
Reaching out across Durham (ROAD) is a partnership led by Groundworks helping 625 people who live in County Durham and are aged 25 and over. ROAD is funded by the Big Lottery Fund and the European Social Fund and has been extended until June 2023, and is a Building Better Opportunities (BBO) programme.
Cost of Living
Poverty Action Steering Group: Crisis Recovery Fund to provide crisis and recovery support to residents of County Durham in response to the cost of living crisis in collaboration with Durham Christian Partnership and East Durham Trust.
AAP
Weardale Area Action partnerships funded Weardale Welfare Benefit Support to support all residents of Weardale with a range of advice. Funding awarded from 7th July 22 to 6th July 23. Further funding has been awarded for 7th July 23 to 6th July 24.
NL Portal
The National Lottery Community Fund funded RC North East and Cumbria Region Advice in County Durham project with Citizens Advice County Durham as the lead and makes disbursements to AICD partners. The project has been extended for it to run over 5 years with a new end date of 31 Jan 2027.
AiCD
The National Lottery Community Fund funded RC North East and Cumbria Region Advice in County Durham Referral Portal and Website Development project has been extended to use the remainder of the fund as General Running costs to 31st March 24.
Energy Redress
County Durham social landlord’s tenant’s project is funded by Energy Redress Round 5. The project engaged and supported vulnerable consumers that are living in social housing, providing advice and support. Social landlords, Housing Associations and members of Advice in County Durham referred into the project as well as accepting self-referrals from tenants. Project ended July 22.
Energy Advice - Right Place, Right Time funded by Energy Redress provides energy advice and support to vulnerable residents in County Durham. Project awarded from 1st February 23 to 31st January 25.
Energy Cap
County Durham Community Foundation funds Poverty Hurts Energy Advice to provide additional capacity to provide energy advice to vulnerable energy consumers in Durham by provided advice. The project is funded to December 23.
Stanley Town Council
Funding provided by Stanley Town Council to provide a generalist advice service located in The Venue Community Centre, Stanley.
PCF
Princes Countryside Fund funds a Teesdale rural advice home visiting service, delivering a service to residents living in rural Teesdale.
LCF CPF
Leeds Community Foundation grant programme Community Partnering Foundation. To promote awareness across County Durham of the Priority Services Register for disadvantaged and vulnerable groups
NPower
Npower funded an Energy Adviser to provide Energy Advice to people referred through the Advice in County Durham Partnership.
At the reporting end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:
There were no disclosable related party transactions during the year (2022 - none).
The remuneration of key management personnel is as follows.