Company Registration No. 07145287 (England and Wales)
HSO CUSTOMER SERVICE LIMITED
FINANCIAL STATEMENTS
FOR THE YEAR ENDED
31 DECEMBER 2023
31 December 2023
PAGES FOR FILING WITH REGISTRAR
PM+M Solutions for Business LLP
Chartered Accountants
New Century House
Greenbank Technology Park
Challenge Way
Blackburn
Lancashire
BB1 5QB
HSO CUSTOMER SERVICE LIMITED
CONTENTS
Page
Balance sheet
1
Notes to the financial statements
2 - 5
HSO CUSTOMER SERVICE LIMITED
BALANCE SHEET
AS AT
31 DECEMBER 2023
31 December 2023
- 1 -
2023
2022
Notes
£
£
£
£
Current assets
Debtors
5
-
0
1,557,267
Cash at bank and in hand
-
0
92,923
-
0
1,650,190
Creditors: amounts falling due within one year
6
-
0
(1,563,391)
Net current assets
-
0
86,799
Capital and reserves
Called up share capital
430,000
430,000
Profit and loss reserves
(430,000)
(343,201)
Total equity
-
0
86,799

The director of the company has elected not to include a copy of the profit and loss account within the financial statements.true

These financial statements have been prepared and delivered in accordance with the provisions applicable to companies subject to the small companies regime.

The financial statements were approved by the board of directors and authorised for issue on 19 September 2024 and are signed on its behalf by:
Mr M Haverkamp
Director
Company registration number 07145287 (England and Wales)
HSO CUSTOMER SERVICE LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023
- 2 -
1
Accounting policies
Company information

HSO Customer Service Limited is a private company limited by shares incorporated in England and Wales. The registered office is 3rd Floor Jackson House, Sibson Road, Sale, England, M33 7RR.

 

During the year, the activity through the company's profit and loss account relates to intercompany transactions only. These transactions are with the purpose of winding down the company.

1.1
Accounting convention

These financial statements have been prepared in accordance with FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the requirements of the Companies Act 2006 as applicable to companies subject to the small companies regime. The disclosure requirements of section 1A of FRS 102 have been applied other than where additional disclosure is required to show a true and fair view.

The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.

1.2
Going concern

The trueonly trade the company has engaged in during the period is with other group companies; additionally, there are no intentions for the company to trade with external parties in the future, and therefore, these financial statements have been drawn up on a basis other than going concern. There has been no impact on the company's reported assets or liabilities as a result.

1.3
Intangible fixed assets other than goodwill

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation any any accumulated impairment losses.

 

All intangible assets are considered to have a finite useful economic life. If a reliable estimate of useful life cannot be made, the useful life shall not exceed 10 years.

1.4
Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Office Equipment
20% per annum

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is credited or charged to profit or loss.

1.5
Cash and cash equivalents

Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

HSO CUSTOMER SERVICE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 DECEMBER 2023
1
Accounting policies
(Continued)
- 3 -
1.6
Financial instruments

The company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

 

Financial instruments are recognised in the company's balance sheet when the company becomes party to the contractual provisions of the instrument.

 

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost. Financial assets classified as receivable within one year are not amortised.

Classification of financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

Basic financial liabilities

Basic financial liabilities, including creditors, bank loans, loans from fellow group companies, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

 

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost.

1.7
Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

2
Employees

The average monthly number of persons (including directors) employed by the company during the year was:

2023
2022
Number
Number
Total
30
102
HSO CUSTOMER SERVICE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 DECEMBER 2023
- 4 -
3
Intangible fixed assets
Goodwill
Licenses
Total
£
£
£
Cost
At 1 January 2023
25,626
331,154
356,780
Disposals
-
0
(331,154)
(331,154)
At 31 December 2023
25,626
-
0
25,626
Amortisation and impairment
At 1 January 2023
25,626
331,154
356,780
Disposals
-
0
(331,154)
(331,154)
At 31 December 2023
25,626
-
0
25,626
Carrying amount
At 31 December 2023
-
0
-
0
-
0
At 31 December 2022
-
0
-
0
-
0
4
Tangible fixed assets
Plant and machinery etc
£
Cost
At 1 January 2023
211,642
Disposals
(211,642)
At 31 December 2023
-
0
Depreciation and impairment
At 1 January 2023
211,642
Eliminated in respect of disposals
(211,642)
At 31 December 2023
-
0
Carrying amount
At 31 December 2023
-
0
At 31 December 2022
-
0
HSO CUSTOMER SERVICE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 DECEMBER 2023
- 5 -
5
Debtors
2023
2022
Amounts falling due within one year:
£
£
Trade debtors
-
0
22,130
Corporation tax recoverable
-
0
2,402
Amounts owed by group undertakings
-
0
1,444,723
Other debtors
-
0
88,012
-
0
1,557,267

The amounts owed by group undertakings have no fixed repayment terms and are interest free.

6
Creditors: amounts falling due within one year
2023
2022
£
£
Trade creditors
-
0
157,561
Amounts owed to group undertakings
-
0
909,979
Taxation and social security
-
0
166,338
Other creditors
-
0
308,076
Accruals and deferred income
-
0
21,437
-
0
1,563,391

The amounts owed to group undertakings have no fixed repayment terms and are interest free.

 

There is a fixed and floating charge over all the assets and undertakings of the company.

7
Audit report information

As the income statement has been omitted from the filing copy of the financial statements, the following information in relation to the audit report on the statutory financial statements is provided in accordance with s444(5B) of the Companies Act 2006:

The auditor's report was unqualified.

Senior Statutory Auditor:
Daniel Bowles FCCA
Statutory Auditor:
PM+M Solutions for Business LLP
Date of audit report:
19 September 2024
8
Ultimate Parent Company

The company's parent is HSO UK Holding Limited, incorporated in England and Wales. The parent company of the smallest group that includes the company and for which group financial statements are prepared is HSO UK Holding Limited. Consolidated financial statements of the group can be requested from HSO UK Holding Limited, 3rd Floor Jackson House, Sibson Road, Sale, England, M33 7RR.

 

The parent company of the largest group that includes the company and for which group financial statements are prepared is HSO Group BV. Consolidated financial statements of the group can be requested from HSO UK Holding Limited, 3rd Floor Jackson House, Sibson Road, Sale, England, M33 7RR.

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