Caseware UK (AP4) 2023.0.135 2023.0.135 2023-12-312023-12-31truetrueThe principal activity of the company during the year was the provision of claims management.truefalse2023-01-01151123truefalse 04698407 2023-01-01 2023-12-31 04698407 2022-01-01 2022-12-31 04698407 2023-12-31 04698407 2022-12-31 04698407 2022-01-01 04698407 1 2023-01-01 2023-12-31 04698407 1 2022-01-01 2022-12-31 04698407 3 2023-01-01 2023-12-31 04698407 3 2022-01-01 2022-12-31 04698407 d:CompanySecretary1 2023-01-01 2023-12-31 04698407 d:Director1 2023-01-01 2023-12-31 04698407 d:Director2 2023-01-01 2023-12-31 04698407 d:Director3 2023-01-01 2023-12-31 04698407 d:Director3 2023-12-31 04698407 d:Director4 2023-01-01 2023-12-31 04698407 d:Director5 2023-01-01 2023-12-31 04698407 d:Director5 2023-12-31 04698407 d:RegisteredOffice 2023-01-01 2023-12-31 04698407 e:Buildings 2023-01-01 2023-12-31 04698407 e:Buildings 2023-12-31 04698407 e:Buildings 2022-12-31 04698407 e:Buildings e:OwnedOrFreeholdAssets 2023-01-01 2023-12-31 04698407 e:MotorVehicles 2023-01-01 2023-12-31 04698407 e:MotorVehicles 2023-12-31 04698407 e:MotorVehicles 2022-12-31 04698407 e:MotorVehicles e:OwnedOrFreeholdAssets 2023-01-01 2023-12-31 04698407 e:FurnitureFittings 2023-01-01 2023-12-31 04698407 e:FurnitureFittings 2023-12-31 04698407 e:FurnitureFittings 2022-12-31 04698407 e:FurnitureFittings e:OwnedOrFreeholdAssets 2023-01-01 2023-12-31 04698407 e:OwnedOrFreeholdAssets 2023-01-01 2023-12-31 04698407 e:DevelopmentCostsCapitalisedDevelopmentExpenditure 2023-01-01 2023-12-31 04698407 e:ComputerSoftware 2023-12-31 04698407 e:ComputerSoftware 2022-12-31 04698407 e:CurrentFinancialInstruments 2023-12-31 04698407 e:CurrentFinancialInstruments 2022-12-31 04698407 e:Non-currentFinancialInstruments 2023-12-31 04698407 e:Non-currentFinancialInstruments 2022-12-31 04698407 e:CurrentFinancialInstruments e:WithinOneYear 2023-12-31 04698407 e:CurrentFinancialInstruments e:WithinOneYear 2022-12-31 04698407 e:Non-currentFinancialInstruments e:AfterOneYear 2023-12-31 04698407 e:Non-currentFinancialInstruments e:AfterOneYear 2022-12-31 04698407 e:ReportableOperatingSegment1 2023-01-01 2023-12-31 04698407 e:ReportableOperatingSegment1 2022-01-01 2022-12-31 04698407 e:ShareCapital 2023-12-31 04698407 e:ShareCapital 2022-12-31 04698407 e:ShareCapital 2022-01-01 04698407 e:RetainedEarningsAccumulatedLosses 2023-01-01 2023-12-31 04698407 e:RetainedEarningsAccumulatedLosses 2023-12-31 04698407 e:RetainedEarningsAccumulatedLosses 2022-01-01 2022-12-31 04698407 e:RetainedEarningsAccumulatedLosses 2022-12-31 04698407 e:RetainedEarningsAccumulatedLosses 2022-01-01 04698407 e:FinancialAssetsDesignatedFairValueThroughProfitOrLoss 2023-12-31 04698407 e:FinancialAssetsDesignatedFairValueThroughProfitOrLoss 2022-12-31 04698407 e:FinancialLiabilitiesFairValueThroughProfitOrLoss e:ListedExchangeTraded 2023-12-31 04698407 e:FinancialLiabilitiesFairValueThroughProfitOrLoss e:ListedExchangeTraded 2022-12-31 04698407 e:FinancialLiabilitiesFairValueThroughProfitOrLoss e:UnlistedNon-exchangeTraded 2023-12-31 04698407 e:FinancialLiabilitiesFairValueThroughProfitOrLoss e:UnlistedNon-exchangeTraded 2022-12-31 04698407 e:AcceleratedTaxDepreciationDeferredTax 2023-12-31 04698407 e:AcceleratedTaxDepreciationDeferredTax 2022-12-31 04698407 d:OrdinaryShareClass1 2023-01-01 2023-12-31 04698407 d:OrdinaryShareClass1 2023-12-31 04698407 d:OrdinaryShareClass1 2022-12-31 04698407 d:FRS102 2023-01-01 2023-12-31 04698407 d:Audited 2023-01-01 2023-12-31 04698407 d:FullAccounts 2023-01-01 2023-12-31 04698407 d:PrivateLimitedCompanyLtd 2023-01-01 2023-12-31 04698407 e:WithinOneYear 2023-12-31 04698407 e:WithinOneYear 2022-12-31 04698407 e:BetweenOneFiveYears 2023-12-31 04698407 e:BetweenOneFiveYears 2022-12-31 04698407 e:MoreThanFiveYears 2023-12-31 04698407 e:MoreThanFiveYears 2022-12-31 04698407 e:ComputerSoftware e:ExternallyAcquiredIntangibleAssets 2023-01-01 2023-12-31 04698407 e:ComputerSoftware e:OwnedIntangibleAssets 2023-01-01 2023-12-31 04698407 f:PoundSterling 2023-01-01 2023-12-31 iso4217:GBP xbrli:shares xbrli:pure

Registered number: 04698407










ONE CALL CLAIMS LIMITED










ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 DECEMBER 2023

 
ONE CALL CLAIMS LIMITED
 

COMPANY INFORMATION


Directors
J L Radford 
J M Parker 
J C Barnsdale (resigned 1 July 2023)
P G Long 
J S Rice (appointed 5 January 2024)




Company secretary
A M Sherriff



Registered number
04698407



Registered office
Unit 1
Carolina Court

Doncaster

South Yorkshire

DN4 5RA




Independent auditors
PKF Smith Cooper Audit Limited
Statutory Auditors

2 Lace Market Square

Nottingham

NG1 1PB





 
ONE CALL CLAIMS LIMITED
 

CONTENTS



Page
Strategic report
1
Directors' report
2 - 3
Independent auditors' report
4 - 7
Statement of comprehensive income
8
Balance sheet
9
Statement of changes in equity
10
Notes to the financial statements
11 - 25


 
ONE CALL CLAIMS LIMITED
 

STRATEGIC REPORT
FOR THE YEAR ENDED 31 DECEMBER 2023

Introduction
 
The directors present their strategic report for the year ended 31 December 2023.

Business review
 
The results for the period and financial position of the company are shown in the financial statements. The company met its forecasted net profit and turnover. 
The company had a strong year of sales with a turnover growth of 20.4%, to £7,562,279 (2022: £6,279,320). This has resulted in a 22.14% increase in gross profit. 
An investment in its ‘People’ has contributed to administrative expenses increasing by 38.86% with its headcount increasing by 22.76%.
As a result of achieving its sales targets and investing capital on its credit-hire fleet, profit for the financial year was £287,208 (2022: £732,429). 
Further capital investment is expected in 2024 to meet the demand for credit hire vehicles.
The directors are satisfied with the performance of the business.
Given the straightforward nature of the business, the company’s directors are of the opinion that analysis of key performance indicators below gives an understanding of the development, performance and position of the business.

Principal risks and uncertainties
 
The claims market is regulated by the FCA and there is a level of preparation required to ensure compliance with those regulations that are in force. There is also a requirement to ensure company management are accountable and suitable to operate within a claims management company.

Financial key performance indicators
 
Profit and loss analysis (expressed as a percentage of sales):
     2023  2022               
Cost of sales    14%   15%
Gross profit     86%   85%
Administrative expenses   90%   78%
Profit before tax    2%   12%
Balance sheet analysis:
Current ratio    1.12   1.44
Return on capital employed  2%   9%


This report was approved by the board and signed on its behalf.



J M Parker
Director

Date: 30 September 2024

Page 1

 
ONE CALL CLAIMS LIMITED
 

 
DIRECTORS' REPORT
FOR THE YEAR ENDED 31 DECEMBER 2023

The directors present their report and the financial statements for the year ended 31 December 2023.

Directors' responsibilities statement

The directors are responsible for preparing the Strategic report, the Directors' report and the financial statements in accordance with applicable law and regulations.
 
Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland'. Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Company and of the profit or loss of the Company for that period.

 In preparing these financial statements, the directors are required to:


select suitable accounting policies for the Company's financial statements and then apply them consistently;

make judgments and accounting estimates that are reasonable and prudent;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and to enable them to ensure that the financial statements comply with the Companies Act 2006They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Results and dividends

The profit for the year, after taxation, amounted to £287,208 (2022 - £732,429).

No dividends have been proposed.

Directors

The directors who served during the year were:

J L Radford 
J M Parker 
J C Barnsdale (resigned 1 July 2023)
P G Long 

Future developments

The management remain confident that 2024 will remain profitable and enable the company to maintain and consolidate its current performance.

Disclosure of information to auditors

Each of the persons who are directors at the time when this Directors' report is approved has confirmed that:
 
so far as the director is aware, there is no relevant audit information of which the Company's auditors are unaware, and

the director has taken all the steps that ought to have been taken as a director in order to be aware of any relevant audit information and to establish that the Company's auditors are aware of that information.

Page 2

 
ONE CALL CLAIMS LIMITED
 

 
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 31 DECEMBER 2023

Post balance sheet events

There have been no significant events affecting the Company since the year end.

Auditors

The auditorsPKF Smith Cooper Audit Limitedwill be proposed for reappointment in accordance with section 485 of the Companies Act 2006.

This report was approved by the board and signed on its behalf.
 





J M Parker
Director

Date: 30 September 2024

Page 3

 
ONE CALL CLAIMS LIMITED
 

 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL CLAIMS LIMITED
 

Opinion


We have audited the financial statements of One Call Claims Limited (the 'Company') for the year ended 31 December 2023, which comprise the Statement of comprehensive income, the Balance sheet, the Statement of changes in equity and the related notes, including a summary of significant accounting policiesThe financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).


In our opinion the financial statements:


give a true and fair view of the state of the Company's affairs as at 31 December 2023 and of its profit for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006.


Basis for opinion


We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the Company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.


Conclusions relating to going concern


In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.


Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.


Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.


Other information


The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' report thereon. The directors are responsible for the other information contained within the Annual ReportOur opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.


We have nothing to report in this regard.


Page 4

 
ONE CALL CLAIMS LIMITED
 

 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL CLAIMS LIMITED (CONTINUED)


Opinion on other matters prescribed by the Companies Act 2006
 

In our opinion, based on the work undertaken in the course of the audit:


the information given in the Strategic report and the Directors' report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the Strategic report and the Directors' report have been prepared in accordance with applicable legal requirements.


Matters on which we are required to report by exception
 

In the light of the knowledge and understanding of the Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic report or the Directors' report.


We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:


adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and returns; or
certain disclosures of directors' remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.


Responsibilities of directors
 

As explained more fully in the Directors' responsibilities statement set out on page 2, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.


In preparing the financial statements, the directors are responsible for assessing the Company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Company or to cease operations, or have no realistic alternative but to do so.


Page 5

 
ONE CALL CLAIMS LIMITED
 

 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL CLAIMS LIMITED (CONTINUED)


Auditors' responsibilities for the audit of the financial statements
 

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.


Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Based on our understanding of the company and industry, we identify the key laws and regulations affecting the company including FCA regulations. We identified that the principal risk of fraud or non-compliance with laws and regulations related to:
• management bias in respect of accounting estimates and judgements made;
•  management override of control;
•  posting of unusual journals or transactions.
We focussed on those areas that could give rise to a material misstatement in the company financial statements. Our procedures included, but were not limited to:
•  Enquiry of management and those charged with governance around actual and potential litigation and    claims, including instances of non-compliance with laws and regulations and fraud;
•  Reviewing minutes of meetings of those charged with governance where available;
•  Reviewing legal expenditure in the year to identify instances of non-compliance with laws and regulations   and fraud;
•  Reviewing financial statement disclosures and testing to supporting documentation to assess compliance   with applicable laws and regulations;
•  Performing audit work over the risk of management override of controls, including testing of journal entries  and other adjustments for appropriateness, evaluating the business rationale of significant transactions    outside the normal course of business and reviewing accounting estimates for bias. In particular the    valuation of claim debtors.
It is the primary responsibility of management, with the oversight of those charged with governance, to ensure that the entity's operations are conducted in accordance with the provisions of laws and regulations and for the prevention and detection of fraud.


Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.


A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' report.


Page 6

 
ONE CALL CLAIMS LIMITED
 

 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL CLAIMS LIMITED (CONTINUED)


Use of our report
 

This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.





James Bagley (Senior statutory auditor)
for and on behalf of
PKF Smith Cooper Audit Limited
Statutory Auditors
2 Lace Market Square
Nottingham
NG1 1PB

30 September 2024
Page 7

 
ONE CALL CLAIMS LIMITED
 

STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 31 DECEMBER 2023

As restated
2023
2022
Note
£
£

  

Turnover
 4 
7,562,279
6,279,320

Cost of sales
  
(1,075,657)
(968,297)

Gross profit
  
6,486,622
5,311,023

Administrative expenses
  
(6,836,435)
(4,923,417)

Other operating income
 5 
554,138
420,560

Operating profit
 6 
204,325
808,166

Interest payable and similar expenses
 10 
(15,396)
(43,734)

Profit before tax
  
188,929
764,432

Tax on profit
  
98,279
(32,003)

Profit for the financial year
  
287,208
732,429

There were no recognised gains and losses for 2023 or 2022 other than those included in the statement of comprehensive income.

There was no other comprehensive income for 2023 (2022:£NIL).

The notes on pages 11 to 25 form part of these financial statements.

Page 8

 
ONE CALL CLAIMS LIMITED
REGISTERED NUMBER: 04698407

BALANCE SHEET
AS AT 31 DECEMBER 2023

As restated
2023
2022
Note
£
£

Fixed assets
  

Intangible assets
 13 
4,000
-

Tangible assets
 14 
7,253,827
5,561,502

  
7,257,827
5,561,502

Current assets
  

Debtors: amounts falling due within one year
 15 
11,546,430
10,089,142

Cash at bank and in hand
 16 
219,238
303,819

  
11,765,668
10,392,961

Creditors: amounts falling due within one year
 17 
(10,473,749)
(7,217,087)

Net current assets
  
 
 
1,291,919
 
 
3,175,874

Total assets less current liabilities
  
8,549,746
8,737,376

Creditors: amounts falling due after more than one year
 18 
(885,160)
(1,275,079)

Provisions for liabilities
  

Deferred tax
 20 
-
(84,919)

  
 
 
-
 
 
(84,919)

Net assets
  
7,664,586
7,377,378


Capital and reserves
  

Called up share capital 
 21 
4,920
4,920

Profit and loss account
 22 
7,659,666
7,372,458

  
7,664,586
7,377,378


The financial statements were approved and authorised for issue by the board and were signed on its behalf on 30 September 2024.




J M Parker
Director

The notes on pages 11 to 25 form part of these financial statements.

Page 9

 
ONE CALL CLAIMS LIMITED
 

STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 31 DECEMBER 2023


Called up share capital
Profit and loss account
Total equity

£
£
£


As Restated At 1 January 2022
4,920
6,740,029
6,744,949


Comprehensive income for the year

Profit for the year
-
732,429
732,429


Contributions by and distributions to owners

Dividends: Equity capital
-
(100,000)
(100,000)



As Restated At 1 January 2023
4,920
7,372,458
7,377,378


Comprehensive income for the year

Profit for the year
-
287,208
287,208


At 31 December 2023
4,920
7,659,666
7,664,586


The notes on pages 11 to 25 form part of these financial statements.

Page 10

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

1.


General information

One Call Claims Limited is a company limited by shares and incorporated in England and Wales. The registered company number is 04698407 and the registered office is Unit 1, Carolina Court, Doncaster, South Yorkshire, DN4 5RA.

2.Accounting policies

 
2.1

Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention unless otherwise specified within these accounting policies and in accordance with Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland and the Companies Act 2006.

The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires management to exercise judgment in applying the Company's accounting policies (see note 3).

The financial statements are presented in Sterling which is the functional currency of the Company and have been rounded to the nearest £1.

The following principal accounting policies have been applied:

 
2.2

Financial Reporting Standard 102 - reduced disclosure exemptions

The Company has taken advantage of the following disclosure exemptions in preparing these financial statements, as permitted by the FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland":
the requirements of Section 7 Statement of Cash Flows;
the requirements of Section 3 Financial Statement Presentation paragraph 3.17(d);
the requirements of Section 33 Related Party Disclosures paragraph 33.7.

This information is included in the consolidated financial statements of RSCPBR Limited as at 31 December 2023 and these financial statements may be obtained from Companies House, Cardiff, CF4 3UZ.

 
2.3

Going concern

In preparing the financial statements on a going concern basis, the directors have paid due regard to relevant forecast financial information, including cash flows, and factored in sensitivities and uncertainties affecting the company. In the directors' opinion, the company is a going concern for a minimum of twelve months from the date of the approval of the financial statements.

Page 11

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

2.Accounting policies (continued)

 
2.4

Revenue

When the outcome of a transaction involving the rendering of services can be estimated reliably, the company recognises revenue associated with the transaction by reference to the stage of completion of the transaction at the end of the reporting period. The outcome of a transaction can be estimated reliably when all of the following conditions are satisfied:
 a)  the amount of revenue can be measured reliably;
 b)  it is probable that the economic benefits associated with the transaction will flow to the entity;
 c) the stage of completion of the transaction at the end of the reporting period can be measured   reliably; and
 d)  the costs incurred for the transaction and the costs to complete the transaction can be     measured reliably.
For all services provided where there is uncertainty over the amount that will be paid, the directors have taken the view that the revenue on individual sales cannot be measured reliably and, as such, is measured when the amounts are agreed.
The company have estimated the amount to be received post year end, based on historical returns, and this balance is held as trade debtors. Whilst the directors have confidence of the average recovery rate, it is not possible to reliably estimate on a transaction by transaction basis, and as such a corresponding figure is recognised in accruals and deferred income to ensure this income is not recognised until agreed with the customer.

 
2.5

Operating leases: the Company as lessee

Rentals paid under operating leases are charged to profit or loss on a straight-line basis over the lease term.

 
2.6

Finance costs

Finance costs are charged to profit or loss over the term of the debt using the effective interest method so that the amount charged is at a constant rate on the carrying amount. Issue costs are initially recognised as a reduction in the proceeds of the associated capital instrument.

 
2.7

Pensions

Defined contribution pension plan

The Company operates a defined contribution plan for its employees. A defined contribution plan is a pension plan under which the Company pays fixed contributions into a separate entity. Once the contributions have been paid the Company has no further payment obligations.

The contributions are recognised as an expense in profit or loss when they fall due. Amounts not paid are shown in accruals as a liability in the Balance sheet. The assets of the plan are held separately from the Company in independently administered funds.

Page 12

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

2.Accounting policies (continued)

 
2.8

Current and deferred taxation

The tax expense for the year comprises current and deferred tax. Tax is recognised in profit or loss except that a charge attributable to an item of income and expense recognised as other comprehensive income or to an item recognised directly in equity is also recognised in other comprehensive income or directly in equity respectively.
The current income tax charge is calculated on the basis of tax rates and laws that have been enacted or substantively enacted by the balance sheet date in the countries where the Company operates and generates income.
Deferred tax balances are recognised in respect of all timing differences that have originated but not reversed by the balance sheet date, except that:
- The recognition of deferred tax assets is limited to the extent that it is probable that they will be    recovered against the reversal of deferred tax liabilities or other future taxable profits; and
-  Any deferred tax balances are reversed if and when all conditions for retaining associated tax    allowances have been met.
Deferred tax balances are not recognised in respect of permanent differences. Deferred tax is determined using tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

 
2.9

Intangible assets

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years.

 The estimated useful lives range as follows:

Computer software
-
5
years

 
2.10

Tangible fixed assets

Tangible fixed assets under the cost model are stated at historical cost less accumulated depreciation and any accumulated impairment losses. Historical cost includes expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by management.

Depreciation is provided on the following basis:

Freehold property
-
2%
straight line
Motor vehicles
-
25%
reducing balance
Fixtures and fittings
-
20%
and 10% straight line

 
2.11

Debtors

Short-term debtors are measured at transaction price, less any impairment. Loans receivable are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method, less any impairment.

Page 13

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

2.Accounting policies (continued)

 
2.12

Cash and cash equivalents

Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value.

 
2.13

Creditors

Short-term creditors are measured at the transaction price. Other financial liabilities, including bank loans, are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method.

 
2.14

Provisions for liabilities

Provisions are recognised when an event has taken place that gives rise to a legal or constructive obligation, a transfer of economic benefits is probable and a reliable estimate can be made.
Provisions are measured as the best estimate of the amount required to settle the obligation, taking into account the related risks and uncertainties.
 
Increases in provisions are generally charged as an expense to profit or loss.

 
2.15

Financial instruments

The Company only enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities like trade and other debtors and creditors, loans from banks and other third parties, loans to related parties and investments in ordinary shares.
Debt instruments (other than those wholly repayable or receivable within one year), including loans and other accounts receivable and payable, are initially measured at present value of the future cash flows and subsequently at amortised cost using the effective interest method. Debt instruments that are payable or receivable within one year, typically trade debtors and creditors, are measured, initially and subsequently, at the undiscounted amount of the cash or other consideration expected to be paid or received. However, if the arrangements of a short-term instrument constitute a financing transaction, like the payment of a trade debt deferred beyond normal business terms or in case of an out-right short-term loan that is not at market rate, the financial asset or liability is measured, initially at the present value of future cash flows discounted at a market rate of interest for a similar debt instrument and subsequently at amortised cost.
Financial assets that are measured at cost and amortised cost are assessed at the end of each reporting period for objective evidence of impairment. If objective evidence of impairment is found, an impairment loss is recognised in the Statement of comprehensive income.
For financial assets measured at amortised cost, the impairment loss is measured as the difference between an asset's carrying amount and the present value of estimated cash flows discounted at the asset's original effective interest rate. If a financial asset has a variable interest rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the contract.
For financial assets measured at cost less impairment, the impairment loss is measured as the difference between an asset's carrying amount and best estimate of the recoverable amount, which is an approximation of the amount that the Company would receive for the asset if it were to be sold at the balance sheet date.
Financial assets and liabilities are offset and the net amount reported in the Balance sheet when there is an enforceable right to set off the recognised amounts and there is an intention to settle on a
Page 14

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

2.Accounting policies (continued)


2.15
Financial instruments (continued)

net basis or to realise the asset and settle the liability simultaneously.

 
2.16

Dividends

Equity dividends are recognised when they become legally payable. Interim equity dividends are recognised when paid. Final equity dividends are recognised when approved by the shareholders at an annual general meeting.


3.


Judgements in applying accounting policies and key sources of estimation uncertainty

The directors make estimates and assumptions concerning the future. The directors are also required to exercise judgement in the process of applying the company’s accounting policies. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.
The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are addressed below.
Claim debtor valuation
The company operates in a sector where the initial values of sales invoices are not always accepted by the third party insurers. As such the company applies estimates to the initial recoverability of its debtor book based on actual recovery rates.


4.


Turnover

An analysis of turnover by class of business is as follows:


2023
2022
£
£

Claims management income
7,562,279
6,279,320


All turnover arose within the United Kingdom.


5.


Other operating income

2023
2022
£
£

Other operating income
308,788
243,893

Net rents receivable
60,000
176,667

Insurance claims receivable
185,350
-

554,138
420,560


Page 15

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

6.


Operating profit

The operating profit is stated after charging:

2023
2022
£
£

Amortisation
1,000
-

Depreciation
1,500,496
1,184,837

Other operating lease rentals
40,688
45,334

Profit on disposal of fixed assets
(500,073)
(997,571)


7.


Auditors' remuneration

During the year, the Company obtained the following services from the Company's auditors:


2023
2022
£
£

Fees payable to the Company's auditors for the audit of the Company's financial statements
14,500
14,600

The Company has taken advantage of the exemption not to disclose amounts paid for non-audit services as these are disclosed in the consolidated accounts of the parent Company.


8.


Employees

Staff costs, including directors' remuneration, were as follows:


2023
2022
£
£

Wages and salaries
3,143,092
2,518,896

Social security costs
235,269
201,273

Cost of defined contribution scheme
60,803
45,340

3,439,164
2,765,509


The average monthly number of employees, including the directors, during the year was as follows:


        2023
        2022
            No.
            No.







Administration
46
51



Customer service
105
72

151
123

Page 16

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

9.


Directors' remuneration

2023
2022
£
£

Directors' emoluments
75,443
9,233

Company contributions to defined contribution pension schemes
3,356
137


During the year retirement benefits were accruing to 1 director (2022 - 1) in respect of defined contribution pension schemes.


10.


Interest payable and similar expenses

2023
2022
£
£


Interest on loans from group companies
10,081
40,251

Other interest payable
5,315
3,483

15,396
43,734


11.


Taxation


2023
2022
£
£



Total current tax
-
-

Deferred tax


Origination and reversal of timing differences
(98,279)
32,003

Total deferred tax
(98,279)
32,003


Taxation on (loss)/profit on ordinary activities
(98,279)
32,003
Page 17

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023
 
11.Taxation (continued)


Factors affecting tax charge for the year

The tax assessed for the year is lower than (2022 - lower than) the standard rate of corporation tax in the UK of 23.52% (2022 - 19%). The differences are explained below:

2023
2022
£
£


Profit on ordinary activities before tax
188,929
764,432


Profit on ordinary activities multiplied by standard rate of corporation tax in the UK of 23.52% (2022 - 19%)
44,436
130,076

Effects of:


Expenses not deductible for tax purposes
(65,172)
(173,926)

Capital allowances for year in excess of depreciation
19,740
37,552

Short term timing difference leading to an increase (decrease) in taxation
(98,279)
32,003

Unrelieved tax losses carried forward
996
-

Group relief
-
6,298

Total tax charge for the year
(98,279)
32,003


12.


Dividends

2023
2022
£
£


Interim
-
100,000

Page 18

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

13.


Intangible assets




Computer software

£



Cost


Additions
5,000



At 31 December 2023

5,000



Amortisation


Charge for the year on owned assets
1,000



At 31 December 2023

1,000



Net book value



At 31 December 2023
4,000



At 31 December 2022
-



Page 19

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

14.


Tangible fixed assets





Freehold property
Motor vehicles
Fixtures and fittings
Total

£
£
£
£



Cost


At 1 January 2023
1,613,942
6,449,088
985,741
9,048,771


Additions
-
3,429,444
98,943
3,528,387


Disposals
-
(1,078,319)
-
(1,078,319)



At 31 December 2023

1,613,942
8,800,213
1,084,684
11,498,839



Depreciation


At 1 January 2023
288,356
2,618,822
580,091
3,487,269


Charge for the year on owned assets
21,379
1,376,582
102,535
1,500,496


Disposals
-
(742,753)
-
(742,753)



At 31 December 2023

309,735
3,252,651
682,626
4,245,012



Net book value



At 31 December 2023
1,304,207
5,547,562
402,058
7,253,827



At 31 December 2022
1,325,586
3,830,266
405,650
5,561,502

Page 20

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

15.


Debtors

2023
2022
£
£


Trade debtors
6,828,683
5,454,735

Amounts owed by group undertakings
944
2,596,119

Amounts owed by companies under common control
3,479,517
1,025,248

Other debtors
706,058
778,214

Prepayments and accrued income
517,868
234,826

Deferred taxation
13,360
-

11,546,430
10,089,142


Trade debtors are stated after provisions for impairment of £5,473,461 (2022: £4,855,477).
Amounts owed by group undertakings and by companies under common control are unsecured, interest free, have no fixed date of repayment and are repayable on demand. 
Amounts owed by companies under common control include £2,203,578 (2022: £2,203,578) within amounts owed by group undertakings) of debt which is included within debt due within one year, however the directors acknowledge that this debt will not be repaid within one year. There are written assurances that the debt is ultimately recoverable by the company.


16.


Cash and cash equivalents

2023
2022
£
£

Cash at bank and in hand
219,238
303,819



17.


Creditors: Amounts falling due within one year

As restated
2023
2022
£
£

Trade creditors
123,763
19,886

Amounts owed to group undertakings
271,935
1,188,134

Amounts owed to companies under common control
2,711,648
-

Other taxation and social security
172,592
213,483

Other creditors
298,893
396,515

Accruals and deferred income
6,894,918
5,399,069

10,473,749
7,217,087


Amounts owed to group undertakings and to companies under common control are unsecured, interest free, have no fixed date of repayment and are repayable on demand. 

Page 21

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

18.


Creditors: Amounts falling due after more than one year

2023
2022
£
£

Amounts owed to group undertakings
885,160
1,275,079



19.


Financial instruments

2023
2022
£
£

Financial assets


Financial assets measured at fair value through profit or loss
219,238
303,819

Financial assets that are debt instruments measured at amortised cost
10,309,144
9,076,102

10,528,382
9,379,921


Financial liabilities


Financial liabilities measured at amortised cost
(3,107,346)
(1,208,020)

Other financial liabilities measured at fair value through profit or loss
(885,160)
(1,275,079)

(3,992,506)
(2,483,099)


Financial assets measured at fair value through profit or loss comprise cash at bank.
Financial assets that are debt instruments measured at amortised cost comprise trade debtors,  amounts owed by group undertakings and amounts owed by companies under common control.
Financial liabilities measured at amortised cost comprise trade creditors, amounts owed to group undertakings and amounts owed to companies under common control less than one year.
Other financial liabilities measured at fair value through profit and loss comprise of amounts owed to group undertakings greater than one year.

Page 22

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

20.


Deferred taxation




2023


£






At beginning of year
(84,919)


Utilised in year
98,279



At end of year
13,360

The deferred taxation balance is made up as follows:

2023
2022
£
£


Accelerated capital allowances
13,360
(84,919)

13,360
(84,919)


21.


Share capital

2023
2022
£
£
Allotted, called up and fully paid



49,200 (2022 - 49,200) Ordinary shares of £0.10 each
4,920
4,920



22.


Reserves

Profit and loss account

The profit and loss account represents cumulative profits and losses net of dividends and other adjustments.


23.


Prior year adjustment

Amounts owed to group undertakings have decreased by £173,212, brought forward reserves have increased by £93,392 and cost of sales have decreased by £79,820 as a result of prior year adjustments resulting from costs being billed to the company in error by a fellow group company, rather than being billed to a separate related company.


24.


Pension commitments

The company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension cost charge represents contributions payable by the company to the fund and amounted to £60,803 (2022: £45,340).
No contributions were payable to the fund at the balance sheet date (2022: £nil).

Page 23

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

25.


Commitments under operating leases

At 31 December 2023 the Company had future minimum lease payments due under non-cancellable operating leases for each of the following periods:

2023
2022
£
£


Not later than 1 year
37,000
37,000

Later than 1 year and not later than 5 years
148,000
148,000

Later than 5 years
141,833
178,833

326,833
363,833


26.


Related party transactions

A company with directors in common
Sales and recharges to the related company totalled £88,808 (2022: £322,498). Purchases from the related company totalled £111,541 (2022: £121,210). There is a debtor within other debtors of £525,522 (2022: £599,338).
A company under common control
Sales and recharges to the related company totalled £nil (2022: £nil). There is a debtor of £922,417 (2022: £1,012,417) within amounts owed by companies under common control.
A company under common control
Sales and recharges to the related company totalled £93,870 (2022: £80,710). There is a creditor of £76,586 (2022: £55,499) within amounts owed to companies under common control and £7,360 (2022: £nil) within prepayments and accrued income.
A company under common control
Sales and recharges to the related company totalled £7,665 (2022: £10,472). There is a debtor of £21,717 (2022: £12,831) within amounts owed by companies under common control.
A company under common control
Sponsorship costs totalled £682,576 (2022: £500,000). There is a debtor of £2,203,578 (2022: £2,203,578) within amounts owed by companies under common control (2022: amounts owed by group undertakings).
A company under common control
Sales and recharges to the related company totalled £89,883. There is a debtor of £328,299 within amounts owed by companies under common control.
A company under common control
Sales and recharges to the related company totalled £9,623 and purchases from the related company totalled £719,930. There is a creditor of £536,756 within amounts due to companies under common control.

 
Page 24

 
ONE CALL CLAIMS LIMITED
 

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 DECEMBER 2023

26.Related party transactions (continued)



27.


Controlling party

The immediate parent company is One Call Group Companies Ltd, the intermediate holding company as of 31 December 2023 is RSCPBR A Limited. The ultimate holding company is RSCPBR Limited, a company incorporated in England and Wales. Consolidated accounts are available from Companies House, Cardiff, CF4 3UZ. The registered office of the ultimate parent company is Saturn Building, Firstpoint, Balby Carr Bank, Doncaster, DN4 5JQ.
The controlling party is Mr J L Radford.


Page 25