Company registration number 02264709 (England and Wales)
R.S.V.P. (MEDIA RESPONSE) LIMITED
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
R.S.V.P. (MEDIA RESPONSE) LIMITED
COMPANY INFORMATION
Directors
Mr M Abernethy
Mr S Christie
Mr D Hurst
Mr H Patel
Ms L Roberts
Company number
02264709
Registered office
Level 7
One Canada Square
London
England
E14 5AA
Auditor
DSA Prospect Audit Limited
First Floor
1 Des Roches Square
Witan Way
Witney
OX28 4BE
R.S.V.P. (MEDIA RESPONSE) LIMITED
CONTENTS
Page
Strategic report
1
Directors' report
2 - 3
Directors' responsibilities statement
4
Independent auditor's report
5 - 7
Statement of income and retained earnings
8
Balance sheet
9
Notes to the financial statements
10 - 21
R.S.V.P. (MEDIA RESPONSE) LIMITED
STRATEGIC REPORT
FOR THE YEAR ENDED 31 MARCH 2024
- 1 -

The directors present the strategic report for the year ended 31 March 2024.

Fair review of the business

Another difficult year with the accumulated increases in minimum wage increasing our costs and making client’s question using UK based call centres when the work can be carried out 60% cheaper by off shoring to destinations such as South Africa.

The rising cost of living which of course led to wage increases and challenges to our client’s margins has caused more of our clients to look to save cost by moving customer service out of the country. This popularity in offshoring customer service tends to be cyclical and we expect some of the work to ultimately return to the UK however what is unusual this time is that clients who we traditionally expect to use UK agents (eg luxury goods, very British companies) are testing out the offshore market for the first time.

Whilst the year was difficult there were some nice client wins particularly in the latter half of the year and we remain confident that the business will continue to be profitable though do not expect to return to growth before FY26.

In order to combat future increases in minimum wage and our clients desire to reduce cost we are looking to expand our price point offering by establishing lower cost options for our clients both in the UK and overseas. We expect to start marketing these options towards the end of FY25.

Principal risks and uncertainties

As with many businesses, the company is exposed to macroeconomic factors of an uncertain nature such as changes in inflation, corporate and consumer spending patterns and levels of disposable income.

Key performance indicators

The key financial and other performance indicators during the year were as follows:

2024
2023
Change
£'000
£'000
+/-
Turnover
5,399
7,638
(29.31)%
Operating profit
185
509
(60.00)%
Profit for the financial year
177
456
(61.22)%
Total equity
3,926
4,649
(15.56)%
Current assets as % of current liabilities
1039%
869%
170.02%
Return on assets %
4%
9%
(4.61)%
Average number of employees in the year
187
285
(34.39)%
Key people

As with all businesses the company is dependent upon a number of key employees, particularly for the sales activity and management functions. The company recognises this risk by support and careful long-term succession planning.

On behalf of the board

Mr M Abernethy
Director
30 September 2024
R.S.V.P. (MEDIA RESPONSE) LIMITED
DIRECTORS' REPORT
FOR THE YEAR ENDED 31 MARCH 2024
- 2 -

The directors present their annual report and financial statements for the year ended 31 March 2024.

Principal activities

The principal activity of the company continued to be the provision of telephone response services.

Results and dividends

The results for the year are set out on page 8.

Ordinary dividends were paid amounting to £900,000. The directors do not recommend payment of a further dividend.

Directors

The directors who held office during the year and up to the date of signature of the financial statements were as follows:

Mr M Abernethy
Mr S Christie
Mr D Hurst
Mr H Patel
Ms L Roberts
Mr B Wilkes
(Resigned 19 September 2023)
Financial instruments

Price Risk - The company is somewhat exposed to commodity price risk through its dependence on reliable and consistent telecommunication and human resources costs. The company has an excellent relationship with its telecommunications supplier and is satisfied that this relationship provides an element of stability around the associated costs. The company is further aware that its success depends to a great extent upon the quality of its human resources and considers that there are suitable measures in place to balance staff retention with margin security.

 

Credit Risk - The company has implemented policies that require appropriate credit checks on potential customers before credit is offered.

 

Interest Rate Risk - The company's exposure to interest rate risk is considered extremely low due a lack of acquisitions or purchases through any methods considered to be interest-rate sensitive.

 

Market Risk - The company operates in a competitive and dynamic industry in which demand is high and ever-increasing. The company considers itself well-placed in understanding its market and its performance obligations to both develop and succeed within it.

Research and development

Research and development (R&D) expenditure is expensed in the year in which it is incurred.

Post reporting date events

There have been no significant post reporting date events.

R.S.V.P. (MEDIA RESPONSE) LIMITED
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 3 -
Future developments

AI is clearly going to impact and potentially revolutionise call centre operations across the world. RSVP’s main technology partner, Connexone, are at the forefront of this technology and RSVP will work closely with them to adopt the new tech as opportunity arises.

The latest developments by Connexone provide potential ‘agent replacing’ options which will enable RSVP to offer teams made up of AI Bots and Humans. This will offer huge cost savings to clients, while maintaining our drive towards excellence as the solutions would always be supported by our high calibre agents.

In compliance, both ISO27001 and PCI standards have been updated for next year and RSVP will be working towards achieving certification in the new regulations. Cyber security continues to be a major concern to all business so RSVP will continue to ensure we meet the highest, independently verified, standards.

Auditor

In accordance with the company's articles, a resolution proposing that DSA Prospect Audit Limited be reappointed as auditor of the company will be put at a General Meeting.

Statement of disclosure to auditor

So far as each person who was a director at the date of approving this report is aware, there is no relevant audit information of which the company’s auditor is unaware. Additionally, the directors individually have taken all the necessary steps that they ought to have taken as directors in order to make themselves aware of all relevant audit information and to establish that the company’s auditor is aware of that information.

Medium-sized companies exemption

This report has been prepared in accordance with the provisions applicable to companies entitled to the medium-sized companies exemption.

On behalf of the board
Mr M Abernethy
Director
30 September 2024
R.S.V.P. (MEDIA RESPONSE) LIMITED
DIRECTORS' RESPONSIBILITIES STATEMENT
FOR THE YEAR ENDED 31 MARCH 2024
- 4 -

The directors are responsible for preparing the annual report and the financial statements in accordance with applicable law and regulations.

 

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the directors are required to:

 

 

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company’s transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

R.S.V.P. (MEDIA RESPONSE) LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF R.S.V.P. (MEDIA RESPONSE) LIMITED
- 5 -
Opinion

We have audited the financial statements of R.S.V.P. (Media Response) Limited (the 'company') for the year ended 31 March 2024 which comprise the statement of income and retained earnings, the balance sheet and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

 

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

 

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The directors are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

 

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

R.S.V.P. (MEDIA RESPONSE) LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF R.S.V.P. (MEDIA RESPONSE) LIMITED (CONTINUED)
- 6 -
Matters on which we are required to report by exception

In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors' report.

 

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of directors

As explained more fully in the directors' responsibilities statement, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the directors are responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

 

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

R.S.V.P. (MEDIA RESPONSE) LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF R.S.V.P. (MEDIA RESPONSE) LIMITED (CONTINUED)
- 7 -

We assessed the susceptibility of the company’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

 

To address the risk of fraud through management bias and override of controls, we:

 

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

 

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

 

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Mr Gary John McHale FCCA
Senior Statutory Auditor
For and on behalf of DSA Prospect Audit Limited
30 September 2024
Chartered Certified Accountants
Statutory Auditor
First Floor
1 Des Roches Square
Witan Way
Witney
OX28 4BE
R.S.V.P. (MEDIA RESPONSE) LIMITED
STATEMENT OF INCOME AND RETAINED EARNINGS
FOR THE YEAR ENDED 31 MARCH 2024
- 8 -
2024
2023
Notes
£
£
Turnover
3
5,398,665
7,637,626
Cost of sales
(3,209,239)
(4,528,643)
Gross profit
2,189,426
3,108,983
Administrative expenses
(2,004,744)
(2,599,650)
Operating profit
4
184,682
509,333
Interest receivable and similar income
7
3,120
1,218
Interest payable and similar expenses
8
-
0
(945)
Profit before taxation
187,802
509,606
Tax on profit
9
(10,980)
(53,617)
Profit for the financial year
176,822
455,989
Retained earnings brought forward
4,648,776
4,592,787
Dividends
10
(900,000)
(400,000)
Retained earnings carried forward
3,925,598
4,648,776

The profit and loss account has been prepared on the basis that all operations are continuing operations.

R.S.V.P. (MEDIA RESPONSE) LIMITED
BALANCE SHEET
AS AT
31 MARCH 2024
31 March 2024
- 9 -
2024
2023
Notes
£
£
£
£
Fixed assets
Tangible assets
11
160,295
173,443
Current assets
Debtors
12
3,933,046
4,146,329
Cash at bank and in hand
277,456
947,988
4,210,502
5,094,317
Creditors: amounts falling due within one year
13
(405,122)
(586,027)
Net current assets
3,805,380
4,508,290
Total assets less current liabilities
3,965,675
4,681,733
Provisions for liabilities
Deferred tax liability
15
40,075
32,955
(40,075)
(32,955)
Net assets
3,925,600
4,648,778
Capital and reserves
Called up share capital
17
2
2
Profit and loss reserves
3,925,598
4,648,776
Total equity
3,925,600
4,648,778

These financial statements have been prepared in accordance with the provisions relating to medium-sized companies.

The financial statements were approved by the board of directors and authorised for issue on 30 September 2024 and are signed on its behalf by:
Mr M Abernethy
Director
Company registration number 02264709 (England and Wales)
R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
- 10 -
1
Accounting policies
Company information

R.S.V.P. (Media Response) Limited is a private company limited by shares incorporated in England and Wales. The registered office is Level 7, One Canada Square, London, England, E14 5AA.

1.1
Accounting convention

These financial statements have been prepared in accordance with FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the requirements of the Companies Act 2006.

The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.

This company is a qualifying entity for the purposes of FRS 102, being a member of a group where the parent of that group prepares publicly available consolidated financial statements, including this company, which are intended to give a true and fair view of the assets, liabilities, financial position and profit or loss of the group. The company has therefore taken advantage of exemptions from the following disclosure requirements:

 

 

The financial statements of the company are consolidated in the financial statements of RSVP (Call Centres) Limited. These consolidated financial statements are available from its registered office, Level 7, One Canada Square, London, England, E14 5AA.

1.2
Going concern

Atruet the time of approving the financial statements, the directors have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. Thus the directors continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3
Turnover

Turnover is recognised at the fair value of the consideration received or receivable for services provided in the normal course of business, and is shown net of VAT and other sales related taxes. The fair value of consideration takes into account trade discounts, settlement discounts and volume rebates.

 

When cash inflows are deferred and represent a financing arrangement, the fair value of the consideration is the present value of the future receipts. The difference between the fair value of the consideration and the nominal amount received is recognised as interest income.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
1
Accounting policies
(Continued)
- 11 -

Revenue from contracts for the provision of professional services is recognised by reference to the stage of completion when the stage of completion, costs incurred and costs to complete can be estimated reliably. The stage of completion is calculated by comparing costs incurred, mainly in relation to contractual hourly staff rates and materials, as a proportion of total costs. Where the outcome cannot be estimated reliably, revenue is recognised only to the extent of the expenses recognised that it is probable will be recovered.

Interest income is recognised when it is probable that the economic benefits will flow to the company and the amount of revenue can be measured reliably. Interest income is accrued on a time basis, by reference to the principal outstanding and the effective interest rate applicable.

1.4
Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Plant and equipment
10% reducing balance

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is credited or charged to profit or loss.

1.5
Impairment of fixed assets

At each reporting period end date, the company reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the company estimates the recoverable amount of the cash-generating unit to which the asset belongs.

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

 

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, the carrying amount of the asset (or cash-generating unit) is reduced to its recoverable amount. An impairment loss is recognised immediately in profit or loss, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

Recognised impairment losses are reversed if, and only if, the reasons for the impairment loss have ceased to apply. Where an impairment loss subsequently reverses, the carrying amount of the asset (or cash-generating unit) is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset (or cash-generating unit) in prior years. A reversal of an impairment loss is recognised immediately in profit or loss, unless the relevant asset is carried at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase.

1.6
Cash and cash equivalents

Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
1
Accounting policies
(Continued)
- 12 -
1.7
Financial instruments

The company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

 

Financial instruments are recognised in the company's balance sheet when the company becomes party to the contractual provisions of the instrument.

 

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Other financial assets

Other financial assets, including investments in equity instruments which are not subsidiaries, associates or joint ventures, are initially measured at fair value, which is normally the transaction price. Such assets are subsequently carried at fair value and the changes in fair value are recognised in profit or loss, except that investments in equity instruments that are not publicly traded and whose fair values cannot be measured reliably are measured at cost less impairment.

Impairment of financial assets

Financial assets, other than those held at fair value through profit and loss, are assessed for indicators of impairment at each reporting end date.

 

Financial assets are impaired where there is objective evidence that, as a result of one or more events that occurred after the initial recognition of the financial asset, the estimated future cash flows have been affected. If an asset is impaired, the impairment loss is the difference between the carrying amount and the present value of the estimated cash flows discounted at the asset’s original effective interest rate. The impairment loss is recognised in profit or loss.

 

If there is a decrease in the impairment loss arising from an event occurring after the impairment was recognised, the impairment is reversed. The reversal is such that the current carrying amount does not exceed what the carrying amount would have been, had the impairment not previously been recognised. The impairment reversal is recognised in profit or loss.

Derecognition of financial assets

Financial assets are derecognised only when the contractual rights to the cash flows from the asset expire or are settled, or when the company transfers the financial asset and substantially all the risks and rewards of ownership to another entity, or if some significant risks and rewards of ownership are retained but control of the asset has transferred to another party that is able to sell the asset in its entirety to an unrelated third party.

Classification of financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
1
Accounting policies
(Continued)
- 13 -
Basic financial liabilities

Basic financial liabilities, including creditors, bank loans, loans from fellow group companies and preference shares that are classified as debt, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

 

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

 

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Other financial liabilities

Derivatives, including interest rate swaps and forward foreign exchange contracts, are not basic financial instruments. Derivatives are initially recognised at fair value on the date a derivative contract is entered into and are subsequently re-measured at their fair value. Changes in the fair value of derivatives are recognised in profit or loss in finance costs or finance income as appropriate, unless hedge accounting is applied and the hedge is a cash flow hedge.

 

Debt instruments that do not meet the conditions in FRS 102 paragraph 11.9 are subsequently measured at fair value through profit or loss. Debt instruments may be designated as being measured at fair value through profit or loss to eliminate or reduce an accounting mismatch or if the instruments are measured and their performance evaluated on a fair value basis in accordance with a documented risk management or investment strategy.

Derecognition of financial liabilities

Financial liabilities are derecognised when the company’s contractual obligations expire or are discharged or cancelled.

1.8
Equity instruments

Equity instruments issued by the company are recorded at the proceeds received, net of transaction costs. Dividends payable on equity instruments are recognised as liabilities once they are no longer at the discretion of the company.

1.9
Taxation

The tax expense represents the sum of the tax currently payable and deferred tax.

Current tax

The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as reported in the profit and loss account because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The company’s liability for current tax is calculated using tax rates that have been enacted or substantively enacted by the reporting end date.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
1
Accounting policies
(Continued)
- 14 -
Deferred tax

Deferred tax liabilities are generally recognised for all timing differences and deferred tax assets are recognised to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits. Such assets and liabilities are not recognised if the timing difference arises from goodwill or from the initial recognition of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit.

 

The carrying amount of deferred tax assets is reviewed at each reporting end date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax is charged or credited in the profit and loss account, except when it relates to items charged or credited directly to equity, in which case the deferred tax is also dealt with in equity. Deferred tax assets and liabilities are offset when the company has a legally enforceable right to offset current tax assets and liabilities and the deferred tax assets and liabilities relate to taxes levied by the same tax authority.

1.10
Employee benefits

The costs of short-term employee benefits are recognised as a liability and an expense, unless those costs are required to be recognised as part of the cost of stock or fixed assets.

 

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

 

Termination benefits are recognised immediately as an expense when the company is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.11
Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

1.12
Leases

Rentals payable under operating leases, including any lease incentives received, are charged to profit or loss on a straight line basis over the term of the relevant lease except where another more systematic basis is more representative of the time pattern in which economic benefits from the leases asset are consumed.

1.13
Foreign exchange

Transactions in currencies other than pounds sterling are recorded at the rates of exchange prevailing at the dates of the transactions. At each reporting end date, monetary assets and liabilities that are denominated in foreign currencies are retranslated at the rates prevailing on the reporting end date. Gains and losses arising on translation in the period are included in profit or loss.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 15 -
2
Judgements and key sources of estimation uncertainty

In the application of the company’s accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

Critical judgements

The following judgements (apart from those involving estimates) have had the most significant effect on amounts recognised in the financial statements.

Useful economic lives of tangible fixed assets

The annual depreciation charge is sensitive to any changes in the estimated useful life and residual values of tangible assets. The useful economic lives and residual value is assessed on an annual basis and are amended only when evidence shows a change in the estimated economic lives or residual life. Criteria used to assess the economic life and residual value includes technological advancement, economic utilisation, physical condition of the asset and future investments.

Operating lease commitments

The company has entered into commercial property leases as a lessee, under the terms of which it obtains use of property. The classification of such leases as operating or finance lease requires the company to determine, based on an evaluation of the terms and conditions of the arrangements, whether it retains or acquires the significant risks and rewards of ownership of this property and accordingly whether the lease requires an asset and liability to be recognised.

3
Turnover and other revenue

An analysis of the company's turnover is as follows:

2024
2023
£
£
Turnover analysed by geographical market
UK
4,972,459
6,977,805
USA
6,480
14,257
EU
419,726
645,564
5,398,665
7,637,626
2024
2023
£
£
Other revenue
Interest income
3,120
1,218
R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 16 -
4
Operating profit
2024
2023
Operating profit for the year is stated after charging:
£
£
Fees payable to the company's auditor for the audit of the company's financial statements
17,000
16,000
Depreciation of owned tangible fixed assets
17,604
28,226
(Profit)/loss on disposal of tangible fixed assets
-
68,216
Operating lease charges
419,520
395,764
5
Employees

The average monthly number of persons (including directors) employed by the company during the year was:

2024
2023
Number
Number
Operations
187
285

Their aggregate remuneration comprised:

2024
2023
£
£
Wages and salaries
3,920,885
5,492,758
Social security costs
320,386
444,419
Pension costs
56,654
73,211
4,297,925
6,010,388
6
Directors' remuneration
2024
2023
£
£
Remuneration for qualifying services
450,550
410,502

The number of directors for whom retirement benefits are accruing under defined contribution schemes amounted to 1 (2023 - 1).

Remuneration disclosed above include the following amounts paid to the highest paid director:
2024
2023
£
£
Remuneration for qualifying services
113,087
107,651
Company pension contributions to defined contribution schemes
5,000
5,000
R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 17 -
7
Interest receivable and similar income
2024
2023
£
£
Interest income
Interest on bank deposits
2,932
1,218
Other interest income
188
-
0
Total income
3,120
1,218
8
Interest payable and similar expenses
2024
2023
£
£
Other interest
-
0
945
9
Taxation
2024
2023
£
£
Current tax
UK corporation tax on profits for the current period
4,323
66,865
Adjustments in respect of prior periods
(463)
-
0
Total current tax
3,860
66,865
Deferred tax
Origination and reversal of timing differences
7,120
(13,248)
Total tax charge
10,980
53,617

The actual charge for the year can be reconciled to the expected charge for the year based on the profit or loss and the standard rate of tax as follows:

2024
2023
£
£
Profit before taxation
187,802
509,606
Expected tax charge based on the standard rate of corporation tax in the UK of 25.00% (2023: 19.00%)
46,951
96,825
Tax effect of expenses that are not deductible in determining taxable profit
211
13,300
Adjustments in respect of prior years
(463)
-
0
Effect of change in corporation tax rate
(1,366)
-
0
Group relief
(44,760)
(33,220)
Depreciation on assets not qualifying for tax allowances
3,287
(10,040)
Other permanent differences
7,120
(13,248)
Taxation charge for the year
10,980
53,617
R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 18 -
10
Dividends
2024
2023
£
£
Final paid
900,000
400,000
11
Tangible fixed assets
Plant and equipment
£
Cost
At 1 April 2023
238,134
Additions
4,456
At 31 March 2024
242,590
Depreciation and impairment
At 1 April 2023
64,691
Depreciation charged in the year
17,604
At 31 March 2024
82,295
Carrying amount
At 31 March 2024
160,295
At 31 March 2023
173,443

Tangible fixed assets with a carrying amount of £160,295 (2023 - £173,443) have been pledged to secure borrowings of the subsidiary. The company is not allowed to pledge these assets as security for other borrowings.

12
Debtors
2024
2023
Amounts falling due within one year:
£
£
Trade debtors
926,555
1,025,402
Amounts owed by group undertakings
2,841,900
2,958,787
Other debtors
100,990
90,871
Prepayments and accrued income
63,601
71,269
3,933,046
4,146,329

The carrying amount of debtors includes £3,869,442 (2023 - £4,075,059) have been pledged to secure borrowings of the subsidiary. The company is not allowed to pledge these assets as security for other borrowings.

 

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 19 -
13
Creditors: amounts falling due within one year
2024
2023
£
£
Trade creditors
56,576
71,809
Corporation tax
4,136
50,366
Other taxation and social security
258,285
322,797
Other creditors
62,728
8,525
Accruals and deferred income
23,397
132,530
405,122
586,027
14
Security

Debenture/ Guarantee and Debenture

Barclays Bank Plc hold fixed and floating charges over the undertaking and all property and assets present and future including goodwill book debts uncalled capital buildings, fixtures, fixed plant and machinery.

 

All monies due or to become due from the company and/or all or any of the other companies named therein to the chargee on any account whatsoever.

 

 

Debenture

Mr R Fitzjohn holds a fixed and floating charge over the undertaking and all property and assets present and future, including goodwill, book debts, uncalled capital, buildings, fixtures, fixed plant and machinery.

 

All monies due or to become due from the company to the chargee on any account whatsoever.

15
Deferred taxation

The following are the major deferred tax liabilities and assets recognised by the company and movements thereon:

Liabilities
Liabilities
2024
2023
Balances:
£
£
Accelerated capital allowances
40,075
32,955
2024
Movements in the year:
£
Liability at 1 April 2023
32,955
Charge to profit or loss
7,120
Liability at 31 March 2024
40,075

The deferred tax liability set out above is expected to reverse within 12 to 48 months and relates to accelerated capital allowances that are expected to mature within the same period.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 20 -
16
Retirement benefit schemes
2024
2023
Defined contribution schemes
£
£
Charge to profit or loss in respect of defined contribution schemes
56,654
73,211

The company operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the company in an independently administered fund.

17
Share capital
2024
2023
2024
2023
Ordinary share capital
Number
Number
£
£
Issued and fully paid
Ordinary shares of £1 each
2
2
2
2
18
Financial commitments, guarantees and contingent liabilities

The company has an outstanding fixed and floating charge, which contains a negative pledge, against certain assets of the company in respect of group liabilities.

19
Operating lease commitments
Lessee

At the reporting end date the company had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

2024
2023
£
£
Within one year
453,186
419,520
Between two and five years
113,589
566,775
566,775
986,295
20
Capital commitments

The directors do not believe there are any capital commitments that need to be disclosed.

21
Events after the reporting date

There are no events after the year end that the directors believe need to be reported.

22
Directors' transactions

Advances or credits have been granted by the company to its directors as follows:

Dividends totalling £0 (2023 - £0) were paid in the year in respect of shares held by the company's directors.

R.S.V.P. (MEDIA RESPONSE) LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
- 21 -
23
Ultimate controlling party

The immediate parent company and controlling party undertaking is R.S.V.P. Call Centres Limited, a company incorporated and registered in England and Wales. The parents consolidated financial statements are available from its registered offices at Level 7, One Canada Square, London, E14 5AA.

 

The company's financial statements are consolidated into the ultimate holding company's financial statements and are available from the parent's registered office.

The following are the parents of the largest and smallest groups in which this company's results are consolidated:

Largest group
R.S.V.P. Call Centres Limited
Smallest group
R.S.V.P. Call Centres Limited
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