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REGISTERED NUMBER: 03908228 (England and Wales)















STRATEGIC REPORT, REPORT OF THE DIRECTOR AND

FINANCIAL STATEMENTS FOR THE YEAR ENDED 30TH APRIL 2024

FOR

ADP CALL CENTRES LTD

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

CONTENTS OF THE FINANCIAL STATEMENTS
for the Year Ended 30th April 2024










Page

Company Information 1

Strategic Report 2

Report of the Director 3

Report of the Independent Auditors 4

Profit and Loss Account 8

Balance Sheet 9

Statement of Changes in Equity 10

Cash Flow Statement 11

Notes to the Cash Flow Statement 12

Notes to the Financial Statements 13


ADP CALL CENTRES LTD

COMPANY INFORMATION
for the Year Ended 30th April 2024







DIRECTOR: Mr R Singh





REGISTERED OFFICE: Isher House Suite 2
2nd Floor
Peel Cross Road
Manchester
M5 4DT





REGISTERED NUMBER: 03908228 (England and Wales)





AUDITORS: Xeinadin Audit Limited
100 Barbirolli Square
Manchester
M2 3BD

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

STRATEGIC REPORT
for the Year Ended 30th April 2024


The director presents his strategic report for the year ended 30th April 2024.

REVIEW OF BUSINESS
The principal activity of the company during the year remained that of outsourcing and customer services, switchboard and virtual reception, and many different forms of telephone answering, email handling, webchat and social media services.
The market remains extremely competitive but our ability to deliver high quality services on time with scalability and agility continues to ensure a growing and loyal customer base.

Turnover for the year was £19.2M (2023:£17.1M). The company's current ratio (current assets/current liability) was 1.61 (2023: 1.68) while the gearing ratio (total debts/equity) was 1.8% (2023: 2.6%) .There continues to be a focus on the company's portfolio of customers, which is underpinned by a strong demand for outsourcing services. The company has an ongoing commitment through investment to develop strong IT infrastructure and software for SME and Corporate organisations.

FUTURE OUTLOOK
The current economic climate and environment is expected to produce a growing demand for businesses to outsource their non-core administration requirements. The directors are confident that the company will take advantage of this situation through it's ability to provide such requirements with the diverse and flexible range of services that it is able to offer. With cash reserves of £3.3M and other investments of £3.8M the future outlook is secure and positive.

BUSINESS RISKS
These are managed diligently through corporate governance which includes weekly management meetings and the production of monthly management accounts including a review of Key Performance Indicators (KPIs). Each department has their own set of KPIs that are monitored and managed on a monthly and quarterly basis.

COMPANY STAFF
Interactions with staff operate on the core values of loyalty, integrity, knowledge sharing, respect and inspiration. We have a strong management team many of whom have been with the company for many years. It is the policy of the company to first promote from within and nearly all management positions arefilled on that basis. Our staff inspire us.

CUSTOMER AND SUPPLIER POLICY
The company operates on a fair and transparent basis with it's customers and suppliers by engaging with them on the basis of clear and specific terms of business. This includes the creation of written customer and supplier agreements all of which are designed to enhance and develop the relationship between them and the company.

ON BEHALF OF THE BOARD:





Mr R Singh - Director


31st January 2025

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

REPORT OF THE DIRECTOR
for the Year Ended 30th April 2024


The director presents his report with the financial statements of the company for the year ended 30th April 2024.

DIVIDENDS
No dividends will be distributed for the year ended 30th April 2024.

DIRECTOR
Mr R Singh held office during the whole of the period from 1st May 2023 to the date of this report.

STATEMENT OF DIRECTOR'S RESPONSIBILITIES
The director is responsible for preparing the Strategic Report, the Report of the Director and the financial statements in accordance with applicable law and regulations.

Company law requires the director to prepare financial statements for each financial year. Under that law the director has elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law), including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'. Under company law the director must not approve the financial statements unless he is satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the director is required to:

-select suitable accounting policies and then apply them consistently;
-make judgements and accounting estimates that are reasonable and prudent;
-prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business.

The director is responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable him to ensure that the financial statements comply with the Companies Act 2006. He is also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS
So far as the director is aware, there is no relevant audit information (as defined by Section 418 of the Companies Act 2006) of which the company's auditors are unaware, and he has taken all the steps that he ought to have taken as a director in order to make himself aware of any relevant audit information and to establish that the company's auditors are aware of that information.

AUDITORS
In accordance with section 485 of the Companies Act 2006, Xeinadin Audit Limited will be proposed for reappointment.

ON BEHALF OF THE BOARD:





Mr R Singh - Director


31st January 2025

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
ADP CALL CENTRES LTD


Opinion
We have audited the financial statements of ADP Call Centres Ltd (the 'company') for the year ended 30th April 2024 which comprise the Profit and Loss Account, Balance Sheet, Statement of Changes in Equity, Cash Flow Statement and Notes to the Cash Flow Statement, Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).
_
In our opinion the financial statements:
-give a true and fair view of the state of the company's affairs as at 30th April 2024 and of its profit for the year then ended;
-have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
-have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern
In auditing the financial statements, we have concluded that the director's use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the director with respect to going concern are described in the relevant sections of this report.

Other information
The director is responsible for the other information. The other information comprises the information in the Strategic Report and the Report of the Director, but does not include the financial statements and our Report of the Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the Strategic Report and the Report of the Director for the financial year for which the financial statements are prepared is consistent with the financial statements; and
- the Strategic Report and the Report of the Director have been prepared in accordance with applicable legal requirements.

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
ADP CALL CENTRES LTD


Matters on which we are required to report by exception
In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report or the Report of the Director.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:
- adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
- the financial statements are not in agreement with the accounting records and returns; or
- certain disclosures of director's remuneration specified by law are not made; or
- we have not received all the information and explanations we require for our audit.

Responsibilities of director
As explained more fully in the Statement of Director's Responsibilities set out on page three, the director is responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the director determines necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the director is responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the director either intends to liquidate the company or to cease operations, or has no realistic alternative but to do so.

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
ADP CALL CENTRES LTD


Auditors' responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Identifying and assessing potential risks related to irregularities
In identifying and assessing risks of material misstatement in respect of irregularities including fraud and non-compliance with laws and regulations we have considered the following:

- The nature of the industry and sector, control environment and business performance including the company's remuneration policies, key drivers for key management personnel, bonus levels and performance targets;
- Results of the enquiries of management about their own identification and assessment of the risks of irregularities;
- Any matters we have identified having obtained and reviewed the company's documentation of their policies and procedures relating to:
- identifying, evaluating and complying with laws and regulations and whether they were aware of any instances of noncompliance;
- detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected or alleged fraud;
- the internal controls established to mitigate risks of fraud or non-compliance with laws and regulations;
- the matters discussed among the audit engagement team regarding how and where fraud might occur in the financial statements and any potential indicators of fraud.

As a result of these procedures, we considered the opportunities and incentives that may exist within the organisation for fraud and identified the greatest potential for fraud in the following areas: timing of recognition of income and valuation of investment cars. In common with all audits under ISAs (UK), we are also required to perform specific procedures to respond to the risk of management override.

We also obtained an understanding of the legal and regulatory frameworks that the company operates in, focusing on provisions of those laws and regulations that had a direct effect on the determination of material amounts and disclosures in the financial statements. The key laws and regulations we considered in this context included UK Companies Act, environmental laws, employment law, health and safety, pensions legislation and tax legislation.

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which may be fundamental to the company's ability to operate or to avoid a material penalty.

Audit response to risks identified
Our procedures to respond to risks identified included the following:
- reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with provisions of relevant laws and regulations described as having a direct effect on the financial statements;
- enquiring of management concerning actual and potential litigation and claims;
- performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud;
- reading minutes of meetings of those charged with governance and reviewing correspondence with HMRC; and
- in addressing the risk of fraud through management override of controls, testing the appropriateness of journal entries and other adjustments; assessing whether the judgements made in making accounting estimates are indicative of a potential bias; and evaluating the business rationale of any significant transactions that are unusual or outside the normal course of business.

We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members including internal specialists, and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.


REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
ADP CALL CENTRES LTD

No instances of material non-compliance were identified. However, the likelihood of detecting irregularities, including fraud, is limited by the inherent difficulty in detecting irregularities, the effectiveness of the entity's controls, and the nature, timing and extent of the audit procedures performed. Irregularities that result from fraud might be inherently more difficult to detect than irregularities that result from error. As explained above, there is an unavoidable risk that material misstatements may not be detected, even though the audit has been planned and performed in accordance with ISAs (UK).

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Auditors.

Use of our report
This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in a Report of the Auditors and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.




Richard Lloyd (Senior Statutory Auditor)
for and on behalf of Xeinadin Audit Limited
100 Barbirolli Square
Manchester
M2 3BD

31st January 2025

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

PROFIT AND LOSS ACCOUNT
for the Year Ended 30th April 2024

2024 2023
Notes £    £   

TURNOVER 19,232,932 17,160,366

Cost of sales (16,288,444 ) (14,610,456 )
GROSS PROFIT 2,944,488 2,549,910

Administrative expenses (673,672 ) (2,170,273 )
OPERATING PROFIT 5 2,270,816 379,637


Interest payable and similar expenses 6 (12,401 ) (18,003 )
PROFIT BEFORE TAXATION 2,258,415 361,634

Tax on profit 7 (685,720 ) 10,078
PROFIT FOR THE FINANCIAL YEAR 1,572,695 371,712

OTHER COMPREHENSIVE (LOSS)/INCOME
Revaluation of investments - 359,566
Disposal of investments (160,000 ) -
Deferred tax on disposal of investments 40,000 -
Income tax relating to components of other
comprehensive (loss)/income

-

-
OTHER COMPREHENSIVE (LOSS)/INCOME
FOR THE YEAR, NET OF INCOME TAX

(120,000

)

359,566
TOTAL COMPREHENSIVE INCOME FOR THE
YEAR

1,452,695

731,278

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

BALANCE SHEET
30th April 2024

2024 2023
Notes £    £   
FIXED ASSETS
Intangible assets 8 - 40,118
Tangible assets 9 87,068 139,545
Investments 10 3,838,801 4,238,801
3,925,869 4,418,464

CURRENT ASSETS
Debtors 11 13,093,494 11,464,940
Cash at bank and in hand 3,284,906 537,446
16,378,400 12,002,386
CREDITORS
Amounts falling due within one year 12 (10,184,355 ) (7,819,256 )
NET CURRENT ASSETS 6,194,045 4,183,130
TOTAL ASSETS LESS CURRENT LIABILITIES 10,119,914 8,601,594

CREDITORS
Amounts falling due after more than one year 13 (121,685 ) (162,698 )

PROVISIONS FOR LIABILITIES 16 (345,775 ) (239,137 )
NET ASSETS 9,652,454 8,199,759

CAPITAL AND RESERVES
Called up share capital 17 10,100 10,100
Share premium 18 649,900 649,900
Fair value reserve 18 1,095,585 1,215,585
Retained earnings 18 7,896,869 6,324,174
SHAREHOLDERS' FUNDS 9,652,454 8,199,759

The financial statements were approved by the director and authorised for issue on 31st January 2025 and were signed by:





Mr R Singh - Director


ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

STATEMENT OF CHANGES IN EQUITY
for the Year Ended 30th April 2024

Called up Fair
share Retained Share value Total
capital earnings premium reserve equity
£    £    £    £    £   
Balance at 1st May 2022 10,100 5,952,462 649,900 856,019 7,468,481
Profit for the year - 371,712 - - 371,712
Other comprehensive income - - - 359,566 359,566
Total comprehensive income - 371,712 - 359,566 731,278
Balance at 30th April 2023 10,100 6,324,174 649,900 1,215,585 8,199,759
Profit for the year - 1,572,695 - - 1,572,695
Other comprehensive income - - - (120,000 ) (120,000 )
Total comprehensive income - 1,572,695 - (120,000 ) 1,452,695
Balance at 30th April 2024 10,100 7,896,869 649,900 1,095,585 9,652,454

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

CASH FLOW STATEMENT
for the Year Ended 30th April 2024

2024 2023
Notes £    £   
Cash flows from operating activities
Cash generated from operations 1 2,758,561 (490,644 )
Interest paid (658 ) (907 )
Interest element of hire purchase payments paid (11,743 ) (17,096 )
Tax paid (250,387 ) (165,386 )
Net cash from operating activities 2,495,773 (674,033 )

Cash flows from investing activities
Purchase of tangible fixed assets - (12,268 )
Purchase of fixed asset investments (963,249 ) (594,654 )
Sale of fixed asset investments 1,309,044 92,975
Net cash from investing activities 345,795 (513,947 )

Cash flows from financing activities
Loan repayments in year (10,000 ) (10,004 )
Capital repayments in year (31,013 ) (230,786 )
Amount introduced by directors - 650,845
Amount withdrawn by directors (53,095 ) -
Net cash from financing activities (94,108 ) 410,055

Increase/(decrease) in cash and cash equivalents 2,747,460 (777,925 )
Cash and cash equivalents at beginning of
year

2

537,446

1,315,371

Cash and cash equivalents at end of year 2 3,284,906 537,446

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE CASH FLOW STATEMENT
for the Year Ended 30th April 2024


1. RECONCILIATION OF PROFIT BEFORE TAXATION TO CASH GENERATED FROM OPERATIONS

2024 2023
£    £   
Profit before taxation 2,258,415 361,634
Depreciation charges 92,595 92,246
Profit on disposal of fixed assets (105,795 ) -
Finance costs 12,401 18,003
2,257,616 471,883
Increase in trade and other debtors (1,628,554 ) (2,543,926 )
Increase in trade and other creditors 2,129,499 1,581,399
Cash generated from operations 2,758,561 (490,644 )

2. CASH AND CASH EQUIVALENTS

The amounts disclosed on the Cash Flow Statement in respect of cash and cash equivalents are in respect of these Balance Sheet amounts:

Year ended 30th April 2024
30/4/24 1/5/23
£    £   
Cash and cash equivalents 3,284,906 537,446
Year ended 30th April 2023
30/4/23 1/5/22
£    £   
Cash and cash equivalents 537,446 1,315,371


3. ANALYSIS OF CHANGES IN NET FUNDS

At 1/5/23 Cash flow At 30/4/24
£    £    £   
Net cash
Cash at bank and in hand 537,446 2,747,460 3,284,906
537,446 2,747,460 3,284,906
Debt
Finance leases (174,865 ) 31,013 (143,852 )
Debts falling due within 1 year (9,167 ) - (9,167 )
Debts falling due after 1 year (21,666 ) 10,000 (11,666 )
(205,698 ) 41,013 (164,685 )
Total 331,748 2,788,473 3,120,221

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS
for the Year Ended 30th April 2024


1. STATUTORY INFORMATION

ADP Call Centres Limited is a private company limited by shares, registered in England and Wales, registration number 03908228. The registered office and the principal place of business are both Isher House, Suite 2, Peel Cross Road, Manchester, England, M5 4DT.

These financial statements are presented in sterling, which is also the Company's functional currency, and are rounded to the nearest pound.

2. ACCOUNTING POLICIES

Basis of preparing the financial statements
These financial statements have been prepared in accordance with Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Turnover
Turnover represents sales to external customers at invoiced amounts less value added tax or local taxes on sales. Revenue is recognised when services are delivered to the customer.

Turnover principally consists of the provision of outsourcing and customer services, switchboard and virtual reception, and many different forms of telephone answering, email handling, webchat and social media services.

Goodwill
Goodwill, being the amount paid in connection with the acquisition of a business in 2011, is being amortised evenly over its estimated useful life of 10 years.

Intangible assets
Intangible assets are initially measured at cost. After initial recognition, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

Development costs are being amortised evenly over their estimated useful life of ten years.

Tangible fixed assets
Tangible fixed assets are stated at cost less accumulated depreciation and accumulated impairment losses.

Depreciation on tangible fixed assets is charged to the profit and loss so as to write off their value, over their estimated useful lives, using the following methods:

Long leasehold improvements10% straight line
Office equipment15% reducing balance
Fixtures & fittings15% reducing balance

Tangible fixed assets are depreciated from the date they are utilised in generating income.

At each balance sheet date, the Company reviews the carrying amounts of its tangible fixed assets to determine whether there is any indication that any items of property, plant and equipment have suffered an impairment loss. If any such indication exists, the recoverable amount of an asset is estimated in order to determine the extent of the impairment loss, if any. Where it is not possible to estimate the recoverable amount of the asset, the Company estimates the recoverable amount of the cash-generating unit to which the asset belongs.


ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


2. ACCOUNTING POLICIES - continued
Taxation
Taxation for the year comprises current and deferred tax. Tax is recognised in the profit and loss account, except to the extent that it relates to items recognised in other comprehensive income or directly in equity.

Current or deferred taxation assets and liabilities are not discounted.

Current tax is recognised at the amount of tax payable using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

Deferred tax
Deferred tax is recognised in respect of all timing differences that have originated but not reversed at the balance sheet date.

Timing differences arise from the inclusion of income and expenses in tax assessments in periods different from those in which they are recognised in financial statements. Deferred tax is measured using tax rates and laws that have been enacted or substantively enacted by the year end and that are expected to apply to the reversal of the timing difference.

Unrelieved tax losses and other deferred tax assets are recognised only to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits.

Hire purchase and leasing commitments
Assets that are held by the Company under leases which transfer to the Company substantially all the risks and rewards of ownership are classified as being held under finance leases. Leases which do not transfer substantially all the risks and rewards of ownership to the company are classified as operating leases.

Assets held under finance leases are initially recognised as assets of the Company at their fair value at the inception of the lease or, if lower, at the present value of the minimum lease payments. The corresponding liability to the lessor is included in the statements of financial position as a finance lease obligation. Lease payments are apportioned between finance expenses and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability, finance expenses are recognised immediately in profit or loss, unless they are directly attributable to qualifying assets, in which case they are capitalised in accordance with the Company's policy on borrowing costs . Contingent rentals are recognised as expenses in the periods in which they are incurred.

Operating lease payments are recognised as an expense on straight-line basis over the lease term, except where another systematic basis is more representative of the time pattern in which economic benefits from the leased asset are consumed. Contingent rentals arising under operating leases are recognised as an expense in the period in which they are incurred.

In the event that lease incentives are received to enter into operating leases, such incentives are recognised as a liability. The aggregate benefit of incentives is recognised as a reduction of rental expense on a straight-line basis, except where another systematic basis is more representative of the time pattern in which economic benefits from the leased asset are consumed.

Pension costs and other post-retirement benefits
The obligations for contributions to defined contribution scheme are recognised as an expense as incurred. The assets of the scheme are held separately from those of the Company in an independent administered fund.

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


2. ACCOUNTING POLICIES - continued

Trade and other debtors
Trade and other debtors are initially recognised at fair value and thereafter stated at amortised cost using the effective interest method, less impairment losses for bad and doubtful debts except where the effect of discounting would be immaterial. In such cases, the trade debtors and other debtors are stated at cost less impairment losses for bad and doubtful debts.

Trade and other creditors
Trade and other creditors are initially recognised at fair value and thereafter stated at amortised cost using the effective interest method unless the effect of discounting would be immaterial, in which case they are stated at cost.

Cash and cash equivalents
Cash and cash equivalents comprise cash at bank and in hand.

Investments
Investments in classic cars are initially recognised at cost then revalued at fair value at each balance sheet date with the profit or loss recognised in the profit and loss account in the period to which it relates.Investments in classic cars are valuaed at insurer's market value or an agreed valuation.

3. CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY

In the application of the Company's accounting policies above, management is required to make judgements, estimates and assumptions about the carrying value of assets and liabilities that are not readily apparent from other sources. The estimates and underlying assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period.

Critical judgements
The following judgements (apart from those involving estimates) have had the most significant effect on amounts recognised in the financial statements.

Key sources of estimation uncertainty
The estimates and assumptions which have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities are as follows:

Useful life of fixed assets
In making decisions regarding the depreciation of fixed assets, management must estimate the useful life of said assets to the business. A change in estimate would result in a change in the depreciation charged to the statement of total comprehensive income in each year.

Investments
Investments in classic cars are valued at market value or an agreed valuation. The fair value of classic cars is based on valuations which are derived from a number of assumptions and the general strength of the classic car market and the wider economy. Significant changes to any of these factors may affect the fair value of classic cars in a positive or negative way.

4. EMPLOYEES AND DIRECTORS
2024 2023
£    £   
Wages and salaries 1,911,299 1,969,195

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


4. EMPLOYEES AND DIRECTORS - continued

The average number of employees during the year was as follows:
2024 2023

Head office 21 15
Call centre 93 147
114 162

2024 2023
£    £   
Directors' remuneration - -

5. OPERATING PROFIT

The operating profit is stated after charging/(crediting):

2024 2023
£    £   
Other operating leases (471,915 ) 528,085
Depreciation - owned assets 52,477 52,126
Loss on disposal of fixed assets 54,205 -
Goodwill amortisation - 4
Development costs amortisation 40,118 40,116
Auditors' remuneration 16,000 15,000

6. INTEREST PAYABLE AND SIMILAR EXPENSES
2024 2023
£    £   
Bank loan interest 658 907
Hire purchase 11,743 17,096
12,401 18,003

7. TAXATION

Analysis of the tax charge/(credit)
The tax charge/(credit) on the profit for the year was as follows:
2024 2023
£    £   
Current tax:
UK corporation tax 539,082 36,125

Deferred tax 146,638 (46,203 )
Tax on profit 685,720 (10,078 )

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


7. TAXATION - continued

Reconciliation of total tax charge/(credit) included in profit and loss
The tax assessed for the year is higher than the standard rate of corporation tax in the UK. The difference is explained below:

2024 2023
£    £   
Profit before tax 2,258,415 361,634
Profit multiplied by the standard rate of corporation tax in the UK of 25% (2023 -
19.451%)

564,604

70,341

Effects of:
Expenses not deductible for tax purposes 4,555 483
Depreciation in excess of capital allowances 22,039 13,918
Research and development claim (65,666 ) (48,618 )
Deferred tax on revaluation of investment 83,129 (46,202 )
Deferred tax on sales of investment 13,551 -
Deferred tax on tangible fixed assets 63,508 -
Total tax charge/(credit) 685,720 (10,078 )

Tax effects relating to effects of other comprehensive income

2024
Gross Tax Net
£    £    £   
Revaluation of investments
Disposal of investments (160,000 ) - (160,000 )
Deferred tax on disposal of investments 40,000 - 40,000
(120,000 ) - (120,000 )

2023
Gross Tax Net
£    £    £   
Revaluation of investment vehicles 359,566 - 359,566

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


8. INTANGIBLE FIXED ASSETS
Development
Goodwill costs Totals
£    £    £   
COST
At 1st May 2023
and 30th April 2024 40,000 401,166 441,166
AMORTISATION
At 1st May 2023 40,000 361,048 401,048
Amortisation for year - 40,118 40,118
At 30th April 2024 40,000 401,166 441,166
NET BOOK VALUE
At 30th April 2024 - - -
At 30th April 2023 - 40,118 40,118

9. TANGIBLE FIXED ASSETS
Fixtures
Long Plant and and
leasehold machinery fittings Totals
£    £    £    £   
COST
At 1st May 2023
and 30th April 2024 271,861 138,271 241,317 651,449
DEPRECIATION
At 1st May 2023 244,704 68,805 198,395 511,904
Charge for year 27,157 14,400 10,920 52,477
At 30th April 2024 271,861 83,205 209,315 564,381
NET BOOK VALUE
At 30th April 2024 - 55,066 32,002 87,068
At 30th April 2023 27,157 69,466 42,922 139,545

10. FIXED ASSET INVESTMENTS

Investments (neither listed nor unlisted) were as follows:
2024 2023
£    £   
Investments Cost/valuation b/f 4,238,801 3,377,552
Investments Additions - 594,658
Investments Disposals (400,000 ) (95,000 )
Investments Revaluations - 463,591
Investments Impairments - (102,000 )
3,838,801 4,238,801

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024 2023
£    £   
Trade debtors 263,607 265,585
Other debtors 12,783,741 11,165,589
Prepayments and accrued income 46,146 33,766
13,093,494 11,464,940

12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024 2023
£    £   
Bank loans and overdrafts (see note 14) 9,167 9,167
Hire purchase contracts (see note 15) 33,833 33,833
Trade creditors 143,922 352,485
Tax 534,033 245,338
Social security and other taxes 59,553 54,159
VAT 235,478 104,912
Other creditors 9,149,686 6,946,410
Directors' current accounts - 53,095
Accrued expenses 18,683 19,857
10,184,355 7,819,256

13. CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR
2024 2023
£    £   
Bank loans (see note 14) 11,666 21,666
Hire purchase contracts (see note 15) 110,019 141,032
121,685 162,698

14. LOANS

An analysis of the maturity of loans is given below:

2024 2023
£    £   
Amounts falling due within one year or on demand:
Bank loans 9,167 9,167

Amounts falling due between one and two years:
Bank loans - 1-2 years 10,000 10,000

Amounts falling due between two and five years:
Bank loans - 2-5 years 1,666 11,666

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


15. LEASING AGREEMENTS

Minimum lease payments under hire purchase fall due as follows:

2024 2023
£    £   
Net obligations repayable:
Within one year 33,833 33,833
Between one and five years 110,019 141,032
143,852 174,865

16. PROVISIONS FOR LIABILITIES
2024 2023
£    £   
Deferred tax 345,775 239,137

Deferred
tax
£   
Balance at 1st May 2023 239,137
Provided during year 106,638
Balance at 30th April 2024 345,775

17. CALLED UP SHARE CAPITAL

Allotted, issued and fully paid:
Number: Class: Nominal 2024 2023
value: £    £   
10,100 Ordinary £1.00 10,100 10,100

18. RESERVES
Fair
Retained Share value
earnings premium reserve Totals
£    £    £    £   

At 1st May 2023 6,324,174 649,900 1,215,585 8,189,659
Profit for the year 1,572,695 1,572,695
Sale of investment cars - - (120,000 ) (120,000 )
At 30th April 2024 7,896,869 649,900 1,095,585 9,642,354

ADP CALL CENTRES LTD (REGISTERED NUMBER: 03908228)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 30th April 2024


19. RELATED PARTY DISCLOSURES

During the year, company was charged fees of £120,000 (2023: £580,000) by a company owned by the director in respect of services rendered. In addition to this the company provided and purchased services together with rental of office space and similar from companies associated with the director. The net income to the company's profit and loss account of these transactions at market value was £2,233,143 (2023: £682,890).

At the year end there was an amount due from a company owned by the director amounting to £12,737,761 (2023: £7,024,205). There was also amounts due to other related parties of £8,998,281 (2023: £6,757,897). These balances are all unsecured debtors and creditors, on normal commercial trading terms.