Registered number:
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
COMPANY INFORMATION
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RESILIENT LIMITED
CONTENTS
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RESILIENT LIMITED
STRATEGIC REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The directors present their report and financial statements for the year ended 30 September 2024.
What we do The Company has achieved a leading position in the rapidly growing Fraud Detection and Caller Authentication market in the Cloud Contact Centre market. Its Protect software provides immediate benefits in catching fraudsters, saving time, and improving customer experience. Smartnumbers (trading name of Resilient Limited) has carved out a unique position in the market as a software company with a telecommunications pedigree. Smartnumbers’ platform uses telephony signalling and patented machine learning technology to authenticate callers and detect fraudsters in real-time. Well positioned for growth The company has substantially extended its market reach during the year. In the past, it has relied on BT, with an addressable market of over 500 contact centres in financial services worldwide. The company has now extended its reach by signing resellers such as AWS and Genesys, who command a global leadership position in the CCaaS (Contact Centre as a Service) market. The company in addition, has signed global and regional agreements with specialists in the CCaaS market, such as Microsoft (Nuance) and CGI. Smartnumbers also believes that its real-time fraud consortium database of known fraudsters, which enables customers to share intelligence in real-time, creates a network effect for the service. High-quality revenue Smartnumbers’ business model continues to deliver high-quality revenue streams, with 98% recurring revenue and contracts up to 5 years, as more large and mid-sized organisations deploy and extend the use of its services. Customers are large, well-funded organisations that make long-term commitments, such as those in Finance, Insurance, and Telecommunications. The Company’s KPIs are focused on Protect ARR growth (target 50% p.a.) and Profit (target 20% of revenue) as well as Gross Margin (target 85%). The Company writes off all development as a current expenditure. Progress on business scalability The company further improved the efficiency of its operations, allowing for more effective scaling. The company has now completed the migration to Amazon Web Services, providing it with the capability to deploy globally, which many large banks demand, providing a competitive advantage. Ongoing commitment to the continuous improvement of Information Security allowed the company to ensure complete GDPR (DPA2018) compliance and achieve 'ISO/IEC 27001:2022' and ‘ISO 9001:2015’ recertifications, in addition to the existing 'Cyber Essentials Plus’ certification.
Continuing investment in People
The company has a fully developed hiring plan to support Smartnumbers' growth plans. The company continued to pursue policies to retain and upskill staff and attract increasingly qualified people, especially in AI and Machine Learning. The company has achieved ‘Investors in People’ Platinum accreditation, placing it in the top 3% of accredited companies. Prudent financial management The directors will continue a conservative management policy, identifying and monitoring risk while ensuring suitable levels of liquidity.
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RESILIENT LIMITED
STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
We, as Directors of the Company, uphold the professional conduct and obligations as outlined under section 172(1) of the Companies Act 2006 ('Section 172'). Giving our compliance to this code of conduct, we as Directors, act in a way that we consider to most likely to promote the success of the company for the benefit of its owners. Our commitment to uphold such professional integrity encompasses the following factors (amongst many other considerations):
Consideration of the consequences of any decision in both the short, medium and long term is duly considered as part of the decision-making process.
We strive to create a workplace using appropriate labour practices. We are committed to complying with applicable laws, including labour and employment laws, in all areas of operation. We believe it is everyone’s right to earn a living wage through freely chosen work, and we believe in having a diverse workforce and in fostering a safe, healthy, and positive workplace environment for them.
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RESILIENT LIMITED
STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
∙Equal Employment Opportunity
Our Company is committed to the principles of equal employment, including complying with all federal, state, and local laws providing Equal Employment Opportunities (EEO), and all other employment laws and regulations.
∙Compensation Philosophy:
We provide compensation solutions across all business units that attract, retain, reward, and motivate the best performers. Compensation packages are aligned with market trends to be competitive and equitable in total compensation versus base salary alone.
∙Employee Benefits:
We offer a full suite of health and welfare, and employment benefits that are designed to deliver quality care and options to our employees and their families.
∙Safe and Healthy Workplace:
We value the safety of our employees and provide a safe and healthy workplace for them, compliant with applicable safety and health laws, regulations, and policies.
Our customers are at the heart of everything we do. As a result, the relationships with our customers and our suppliers are very important. We have nominated responsibility within each of our trading divisions who maintain our supplier relationships.
The impact of our operations on the community and the environment is very important to us and that is why we regularly review our processes and procedures to seek continual improvements in this respect.
At our offices, we promote waste reduction, the conservation of water and energy, and movement towards a paperless workplace. We purchase sustainable recyclable supplies and comply with all energy conservation and recycling programs required by our local municipalities, such as:
∙Separating recyclables such as bottles, plastics and paper from other trash and food waste.
∙Our office and IT equipment as well as our appliances are ENERGY STAR rated. Office equipment goes into sleep mode when inactive.
Our Company core values set out the values that are a fundamental part in how we deliver our mission. Our core values include communicating honestly and openly in our interactions and set the standard for how we maintain high standards of business conduct.
This report was approved by the board and signed on its behalf.
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RESILIENT LIMITED
DIRECTORS' REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The directors present their report and the financial statements for the year ended 30 September 2024.
The directors are responsible for preparing the Strategic Report, the Directors' Report and the financial statements in accordance with applicable law and regulations.
In preparing these financial statements, the directors are required to:
∙select suitable accounting policies for the Company's financial statements and then apply them consistently;
∙make judgements and accounting estimates that are reasonable and prudent;
∙state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;
∙prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.
The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
The loss for the year, after taxation, amounted to £659,894 (2023 - loss £1,908,829).
The Company paid a dividend of £nil (2023: £nil) during the year. No dividends have been declared post year-end (2023: £nil).
The directors who served during the year were:
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RESILIENT LIMITED
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Future developments have been discussed in the Strategic Report.
Research and development activities have been discussed in the Strategic Report.
There have been no significant events affecting the Company since the year end.
The auditors, Xeinadin Audit Limited, will be proposed for reappointment in accordance with section 485 of the Companies Act 2006.
This report was approved by the board and signed on its behalf.
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RESILIENT LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF RESILIENT LIMITED
We have audited the financial statements of Resilient Limited (the 'Company') for the year ended 30 September 2024, which comprise the Statement of Comprehensive Income, the Statement of Financial Position, the Statement of Cash Flows, the Statement of Changes in Equity and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the Company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
In forming our opinion, we have considered the adequacy of the disclosures made in the financial statements concerning the company's ability to continue as a going concern. Whilst the Company reported a loss of £659,894 for the year ended 30 Septmeber 2024, the company's current assests exceeded its current liabilities resulting in Net assets of £1,776,319 we draw your attention to Note 2.2.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.
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RESILIENT LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF RESILIENT LIMITED (CONTINUED)
The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' Report thereon. The directors are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
In our opinion, based on the work undertaken in the course of the audit:
∙the information given in the Strategic Report and the Directors' Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
∙the Strategic Report and the Directors' Report have been prepared in accordance with applicable legal requirements.
In the light of the knowledge and understanding of the Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report or the Directors' Report.
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RESILIENT LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF RESILIENT LIMITED (CONTINUED)
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
∙Enquiry of management and those charged with governance around actual and potential litigation and claims;
∙Enquiry of management and those charged with governance to identify any instances of non-compliance with laws and regulations;
∙Reviewing minutes of meetings of those charged with governance;
∙Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations;
∙Performing audit work over the risk of management override of controls, including testing of journal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for bias.
The potential effect of these laws and regulations on the financial statements varies considerably.
Firstly, the Company is subject to laws and regulations that directly affect the financial statements including financial reporting legislation (including related companies legislation), distributable profits legislation and taxation legislation and we assessed the extent of compliance with these laws and regulations as part of our procedures on the related financial statement items. Secondly, the Company is subject to many other laws and regulations where the consequence of non-compliance could have a material effect on amounts or disclosures in the financial statements. Based on the nature of the Company's activities we identified the following areas as those most likely to have such an effect: Ofcom regulations, data protection laws, anti-bribery, money laundering and employment law. Auditing standards limit the required audit procedures to identify non-compliance with these laws and regulations to enquiry of the directors and other management and inspection of regulatory and legal correspondence, if any. Therefore, if a breach of operational regulations is not disclosed to us or evident from relevant correspondence, an audit will not detect that breach. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.
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RESILIENT LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF RESILIENT LIMITED (CONTINUED)
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' Report.
This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.
for and on behalf of
Chartered Accountants & Statutory Auditors
8th Floor
Becket House
36 Old Jewry
EC2R 8DD
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RESILIENT LIMITED
STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
REGISTERED NUMBER: 01403177
STATEMENT OF FINANCIAL POSITION
AS AT 30 SEPTEMBER 2024
The financial statements were approved and authorised for issue by the board and were signed on its behalf by:
The notes on pages 15 to 29 form part of these financial statements.
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RESILIENT LIMITED
STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
ANALYSIS OF NET DEBT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Resilient Limited is a private company incorporated in England and Wales, United Kingdom.
The address of the registered office is given in the Company Information page of these financial statements. The nature of the Company's operations and principal activities is recorded in the Strategic Report of these financial statements.
2.ACCOUNTING POLICIES
The financial statements have been prepared under the historical cost convention unless otherwise specified within these accounting policies and in accordance with Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland and the Companies Act 2006.
The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires management to exercise judgement in applying the Company's accounting policies (see note 3).
The financial statements have been prepared on a going concern basis.
Resilient Holdings Limited has given guarantees to provide finanical support should Resilient Plc need this to meet its liabilities as and when they fall. On this basis, the directors consider it appropriate to prepare the financial statements on a going concern basis. In an event of the company not been able to meet its finanical liabalities the parent company would provide financal support to contiune for the foreseeable future for a minimum of 12 months from the date of approval of these accounts .
Functional and presentation currency
Transactions and balances
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
2.ACCOUNTING POLICIES (CONTINUED)
Revenues from subscriptions are recorded as deferred revenue initially and subsequently recognised as revenue in the period that they relate to. Revenues from connections, telephony and professional services are recognised in the period in which the service is provided. When a sale and leaseback transaction results in an operating lease, and it is clear that the transition is established at fair value any profit or loss is recognised immediately. If the sale price is below fair value, any profit or loss is recognised immediately unless the loss is compensated for by the future lease payments at below market price. In that case any such loss is amortised in proportion to the lease payments over the period for which the asset is expected to be used. If the sale price is above fair value, the excess over fair value is amortised over the period for which the asset is expected to be used.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
2.ACCOUNTING POLICIES (CONTINUED)
Provisions are made where an event has taken place that gives the Company a legal or constructive obligation that probably requires settlement by a transfer of economic benefit, and a reliable estimate can be made of the amount of the obligation.
Provisions are charged as an expense to the Statement of Comprehensive Income in the year that the Company becomes aware of the obligation, and are measured at the best estimate at the Statement of Financial Position date of the expenditure required to settle the obligation, taking into account relevant risks and uncertainties. When payments are eventually made, they are charged to the provision carried in the Statement of Financial Position.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
2.ACCOUNTING POLICIES (CONTINUED)
Development costs are expensed in the period in which they are incurred. The tax benefit is claimed in the same financial period.
All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years.
The estimated useful lives range as follows:
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
2.ACCOUNTING POLICIES (CONTINUED)
Depreciation is charged so as to allocate the cost of assets less their residual value over their estimated useful lives, using the straight-line method.
Depreciation is provided on the following basis:
The assets' residual values, useful lives and depreciation methods are reviewed, and adjusted prospectively if appropriate, or if there is an indication of a significant change since the last reporting date.
Gains and losses on disposals are determined by comparing the proceeds with the carrying amount and are recognised in profit or loss.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
2.ACCOUNTING POLICIES (CONTINUED)
The Company only enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities like trade and other debtors and creditors, loans from banks and other third parties, loans to related parties and investments in ordinary shares.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of revision and future periods where the revision affects both current and future periods. Key judgements made include the allocation of costs between cost of sales and administrative costs. Other accounting estimates includes the depreciation and amortisation rates used for fixed assets & provisions for credit notes and rebates. Other judgements made includes the considerations for impairment of fixed and intangible assets.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
11.TAXATION (CONTINUED)
There were no factors that may affect future tax charges.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Share premium account
Profit and loss account
The Company operates a defined contributions pension scheme. The assets of the scheme are held separately from those of the Company in an independently administered fund. The pension cost charge represents contributions payable by the Company to the fund and amounted to £258,135 (2023 - £202,719).
Contributions totalling to £27,249 (2023 - £25,498) were payable to the fund at Statement of Financial Position date and are included in other creditors.
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RESILIENT LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
G Paterson, the director of the company, is the ultimate controlling party by virtue of his shareholding in the parent company, Resilient (Holdings) Limited.
Resilient (Holdings) Limited has the same registered office address as given in the Company Information page of these financial statements. Resilient (Holdings) Limited's consolidated accounts are available upon request from Companies House, Crown Way, Cardiff, CF14 3VZ.
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