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REGISTERED COMPANY NUMBER: SC140712 (Scotland)
REGISTERED CHARITY NUMBER: SC020662














Report of the Trustees and

Unaudited Financial Statements for the Year Ended 31 March 2025

for

Naver Teleservice Centre

Naver Teleservice Centre






Contents of the Financial Statements
for the Year Ended 31 March 2025




Page

Report of the Trustees 1 to 4

Independent Examiner's Report 5

Statement of Financial Activities 6

Balance Sheet 7 to 8

Notes to the Financial Statements 9 to 13

Naver Teleservice Centre (Registered number: SC140712)

Report of the Trustees
for the Year Ended 31 March 2025


The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

OBJECTIVES AND ACTIVITIES
Objectives and aims
The principal activities of the company are the relief of poverty through the advancement of education and promotion of employment and economic activity for the benefit of the community through the provision of a community teleservice centre that provides the necessary accommodation for these activities to take place.


Naver Teleservice Centre (Registered number: SC140712)

Report of the Trustees
for the Year Ended 31 March 2025

ACHIEVEMENT AND PERFORMANCE
Charitable activities
1. The NTC continues to provide office space and facilities to enable organisations to operate for the benefit of the local community.

2. Accommodation continues to be made available to local services/community groups. Currently four of the five upstairs offices are occupied: Social Services (Room 1); Vacant (Room 2); Meg Telfer (Room 3 for storage); North Sutherland Community Forestry Trust (Room 4); Farr North Community Development Trust (Room 6).

3. Accommodation for meetings/groups continues to be provided to interested parties by arrangement. The downstairs space is booked for local meetings and for a wide range of purposes e.g. health & wellbeing, support groups (e.g. cancer survivors/suicide prevention), groups/activities for children (e.g. lego, book bug), music sessions, community consultations. Over the past year regular bookings have sourced additional income via the Community Council, the Big Sing Choir and Voluntary Groups Sutherland.

4. The NTC continues to provide free access to computer technology and the internet ensuring that all facilities are kept up to date with advances in technology. Printing facilities are available via Highlife Highland Library Service. People are also able to remotely access free wifi from outside the building. Appropriate measures remain in place to protect the public (e.g. hand and keyboard sanitiser, notices).

5. Two successful funding applications by the Telecentre Administrator have enabled a budget forecast to be prepared displaying no shortfall in income for the next financial year.

6. Fire Risk and Health & Safety Regulations continue to be monitored to ensure that the building meets required standards. A test of emergency lighting and fire extinguishers has been completed. An annual fire alarm service and weekly testing is in place.

7. As of 01/02/25 a switch in electricity provider from SSE to EDF has been made which will hopefully reflect lower bills over the coming year.

8. The area to the rear of the building continues to be cleared of bramble weeds to avoid damage to the external wall. The area to the side will require regular maintenance.

9. The building continues to be maintained to an acceptable standard and funds applied for from the local Community Council as required.

10. Appointment of new Directors and Chairperson.

FINANCIAL REVIEW
Principal funding sources
Principal funding sources continue to be the receipt of room hire rentals and contributions to the use of related electricity usage.

Reserves policy
The Directors have established a policy whereby the unrestricted funds not committed or invested in tangible fixed assets held by the charity should be at least three months of general expenditure. It is the view of the Directors that these reserves are adequate for the company to continue the current activities in the event of a significant decrease in income.


Naver Teleservice Centre (Registered number: SC140712)

Report of the Trustees
for the Year Ended 31 March 2025

FUTURE PLANS
1. To continue to provide the facilities and technological equipment that have become a vital part of the Bettyhill/Altnaharra/Strathnaver and surrounding communities.

2. To maintain the income that finances these activities and where necessary explore additional funding resources as required.

3. To maintain the building and continue to monitor energy efficiency, exploring all available options to reduce inefficient use of resources.

4. To maintain technology to ensure that an accessible service continues to be provided.

5. To continue to work alongside Highland Council and Highlife Highland to provide the community with the most accessible and effective service possible, ensuring that all health & safety measures are in place to continue to protect staff/public. Hosting events has been positive and plans include the continuation of activities for children, health & wellbeing meetings, live music practice sessions, crafting sessions (all ages), community consultations. Closer partnership working has been established with Farr Edge and North Sutherland Community Forestry Trust (e.g. joint events for children. all-age workshops)

6. To ensure that the building continues to meet required fire safety standards.

7. To review aims and objectives of the Telecentre and explore the option of conversion to SCIO status in an attempt to reduce overhead costs.

8. To raise the profile of the Telecentre and attract more community involvement.

STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
The governing documents of the Naver Teleservice Centre are the Memorandum and Articles of Association of the company incorporated on 14 October 1992.

The Naver Teleservice Centre (NTC) is a charitable company limited by guarantee of £1 per member and has no share capital. Permission has been obtained from the Registrar of Companies to omit the word 'Limited' from the company's name.

Directors
The directors who served during the year are listed in full below.

The company is limited by guarantee and therefore no director has any interest in the company.

REFERENCE AND ADMINISTRATIVE DETAILS
Registered Company number
SC140712 (Scotland)

Registered Charity number
SC020662


Naver Teleservice Centre (Registered number: SC140712)

Report of the Trustees
for the Year Ended 31 March 2025

Registered office
Naver Teleservice Centre
Bettyhill
Thurso
Caithness
KW14 7SS

Trustees
Mrs E Mackay
Miss A E Mackay
Mrs A M Mackay
Mrs H J Ross (resigned 30.5.24)
Mrs M C M Telfer
Mrs P D Munro (resigned 30.5.24)
S J Lee (appointed 30.5.24)
T A Curtis (appointed 30.5.24)

Company Secretary
Mrs E Mackay

Independent Examiner
Marcus D. MacIver CA (ICAS)
Mackay & Co
Chartered Accountants
Unit 8
Golspie Business Park
Golspie
Sutherland
KW10 6UB

Approved by order of the board of trustees on 24 April 2025 and signed on its behalf by:





Miss A E Mackay - Trustee

Independent Examiner's Report to the Trustees of
Naver Teleservice Centre

I report on the accounts for the year ended 31 March 2025 set out on pages six to thirteen.

Respective responsibilities of trustees and examiner
The charity's trustees are responsible for the preparation of the accounts in accordance with the terms of the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006 (as amended). The charity's trustees consider that the audit requirement of Regulation 10(1)(a) to (c) of the Accounts Regulations does not apply. It is my responsibility to examine the accounts as required under Section 44(1)(c) of the Act and to state whether particular matters have come to my attention.

Basis of the independent examiner's report
My examination was carried out in accordance with Regulation 11 of the Charities Accounts (Scotland) Regulations 2006. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently I do not express an audit opinion on the view given by the accounts.

Independent examiner's statement
In connection with my examination, no matter has come to my attention :

(1) which gives me reasonable cause to believe that, in any material respect, the requirements

- to keep accounting records in accordance with Section 44(1)(a) of the 2005 Act and Regulation 4 of the 2006 Accounts Regulations; and
- to prepare accounts which accord with the accounting records and to comply with Regulation 8 of the 2006 Accounts Regulations

have not been met; or

(2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.








Marcus D. MacIver CA (ICAS)
The Institute of Chartered Accountants of Scotland

Mackay & Co
Chartered Accountants
Unit 8
Golspie Business Park
Golspie
Sutherland
KW10 6UB

Date: .............................................

Naver Teleservice Centre

Statement of Financial Activities
for the Year Ended 31 March 2025

31.3.25 31.3.24
Unrestricted Restricted Total Total
fund fund funds funds
Notes £    £    £    £   
INCOME AND ENDOWMENTS FROM
Donations and legacies 8,137 - 8,137 -

Other trading activities 2 13,521 - 13,521 12,259
Total 21,658 - 21,658 12,259

EXPENDITURE ON
Charitable activities 3
General 17,383 - 17,383 12,470

NET INCOME/(EXPENDITURE) 4,275 - 4,275 (211 )


RECONCILIATION OF FUNDS
Total funds brought forward 7,681 - 7,681 7,892

TOTAL FUNDS CARRIED FORWARD 11,956 - 11,956 7,681

Naver Teleservice Centre (Registered number: SC140712)

Balance Sheet
31 March 2025

31.3.25 31.3.24
Unrestricted Restricted Total Total
fund fund funds funds
Notes £    £    £    £   
FIXED ASSETS
Tangible assets 8 1,458 - 1,458 1,522

CURRENT ASSETS
Cash at bank and in hand 11,879 - 11,879 6,953

CREDITORS
Amounts falling due within one year 9 (1,381 ) - (1,381 ) (794 )

NET CURRENT ASSETS 10,498 - 10,498 6,159

TOTAL ASSETS LESS CURRENT
LIABILITIES

11,956

-

11,956

7,681

NET ASSETS 11,956 - 11,956 7,681
FUNDS 10
Unrestricted funds 11,956 7,681
TOTAL FUNDS 11,956 7,681

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2025.


The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2025 in accordance with Section 476 of the Companies Act 2006.


The trustees acknowledge their responsibilities for
(a)ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
(b)preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.


Naver Teleservice Centre (Registered number: SC140712)

Balance Sheet - continued
31 March 2025

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.


The financial statements were approved by the Board of Trustees and authorised for issue on 24 April 2025 and were signed on its behalf by:





A E Mackay - Trustee

Naver Teleservice Centre

Notes to the Financial Statements
for the Year Ended 31 March 2025

1. ACCOUNTING POLICIES

Basis of preparing the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Tangible fixed assets
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.


Freehold property - Straight line over 50 years
Computer equipment - 25% on cost

Taxation
The charity is exempt from corporation tax on its charitable activities.

Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.


Naver Teleservice Centre

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

2. OTHER TRADING ACTIVITIES
31.3.25 31.3.24
£    £   
Teleservice centre rents 8,360 7,801
Electricity contributions 5,161 4,458
13,521 12,259

3. CHARITABLE ACTIVITIES COSTS
Support
Direct costs (see
Costs note 4) Totals
£    £    £   
General 16,068 1,315 17,383

4. SUPPORT COSTS
Governance
costs
£   
General 1,315

5. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

31.3.25 31.3.24
£    £   
Depreciation - owned assets 64 66

6. TRUSTEES' REMUNERATION AND BENEFITS

There were no trustees' remuneration or other benefits for the year ended 31 March 2025 nor for the year ended 31 March 2024.


Trustees' expenses

There were no trustees' expenses paid for the year ended 31 March 2025 nor for the year ended 31 March 2024.



Naver Teleservice Centre

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

7. STAFF COSTS

The average monthly number of employees during the year was as follows:

31.3.25 31.3.24
Staff 2 2

No employees received emoluments in excess of £60,000.

8. TANGIBLE FIXED ASSETS
Fixtures
Freehold and Computer
property fittings equipment Totals
£    £    £    £   
COST
At 1 April 2024 and 31 March 2025 3,279 22,561 3,683 29,523
DEPRECIATION
At 1 April 2024 1,757 22,561 3,683 28,001
Charge for year 64 - - 64
At 31 March 2025 1,821 22,561 3,683 28,065
NET BOOK VALUE
At 31 March 2025 1,458 - - 1,458
At 31 March 2024 1,522 - - 1,522

9. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.25 31.3.24
£    £   
Social security and other taxes 62 75
Other creditors 539 -
Accrued expenses 780 719
1,381 794


Naver Teleservice Centre

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

10. MOVEMENT IN FUNDS
Net
movement At
At 1.4.24 in funds 31.3.25
£    £    £   
Unrestricted funds
General fund 7,681 4,275 11,956

TOTAL FUNDS 7,681 4,275 11,956

Net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General fund 21,658 (17,383 ) 4,275

TOTAL FUNDS 21,658 (17,383 ) 4,275


Comparatives for movement in funds

Net
movement At
At 1.4.23 in funds 31.3.24
£    £    £   
Unrestricted funds
General fund 7,892 (211 ) 7,681

TOTAL FUNDS 7,892 (211 ) 7,681

Comparative net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General fund 12,259 (12,470 ) (211 )

TOTAL FUNDS 12,259 (12,470 ) (211 )

Naver Teleservice Centre

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

10. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined position is as follows:

Net
movement At
At 1.4.23 in funds 31.3.25
£    £    £   
Unrestricted funds
General fund 7,892 4,064 11,956

TOTAL FUNDS 7,892 4,064 11,956

A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General fund 33,917 (29,853 ) 4,064

TOTAL FUNDS 33,917 (29,853 ) 4,064

11. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2025.