IRIS Accounts Production v25.1.0.734 03497122 Board of Directors 1.9.23 31.8.24 31.8.24 Medium entities The principal activity of the company in the year under review was that of providing 24 hour call centre cover to clients. true false true true false false false true false These accounts have been prepared in accordance with the provisions applicable to companies subject to the medium-sized companies regime. 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REGISTERED NUMBER: 03497122 (England and Wales)















STRATEGIC REPORT, REPORT OF THE DIRECTORS AND

FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 AUGUST 2024

FOR

CALLCARE LIMITED

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

CONTENTS OF THE FINANCIAL STATEMENTS
for the Year Ended 31 August 2024










Page

Company Information 1

Strategic Report 2

Report of the Directors 3

Report of the Independent Auditors 4

Profit and Loss Account 8

Balance Sheet 9

Statement of Changes in Equity 10

Notes to the Financial Statements 11


CALLCARE LIMITED

COMPANY INFORMATION
for the Year Ended 31 August 2024







DIRECTORS: Ms K E Horton
Mrs B Kaur





SECRETARY: Ms K E Horton





REGISTERED OFFICE: 21 Knightsbridge
London
SW1X 7LY





REGISTERED NUMBER: 03497122 (England and Wales)





AUDITORS: Xeinadin Audit Limited
100 Barbirolli Square
Manchester
M2 3BD

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

STRATEGIC REPORT
for the Year Ended 31 August 2024


The directors present their strategic report for the year ended 31 August 2024.

REVIEW OF BUSINESS
The principal activity of the company during the year remained that of providing 24-hour call center cover to clients.
The market remains extremely competitive but our ability to deliver high-quality services on time with scalability and agility continues to ensure a growing and loyal customer base.

FINANCIAL
Turnover for the year was £23.9m (2023: £20.9m). The company's current ratio (current assets/current liabilities) was 2.05 (2023 2.14).There continues to be a focus on the company's portfolio of customers, which is underpinned by the strong demand for outsourcing services. The company has an ongoing commitment through investment to develop strong IT infrastructure and software for SME and corporate organisations.

FUTURE OUTLOOK
The current economic climate and environment are expected to produce a growing demand for businesses to outsource their non-core administration requirements. The directors are confident that the company will take advantage of this situation through its ability to provide such requirements with the diverse and flexible range of services that it is able to offer

BUSINESS RISKS
These are managed diligently through corporate governance which includes weekly management meetings and the production of monthly management accounts including a review of Key Performance Indicators (KPIs). Each department has its own set of KPIs that are monitored and managed on a monthly and quarterly basis. The accreditation to ISO 27001 standard in 2020 has seen our excellent processes and data security confirmed.

COMPANY STAFF
Interactions with staff operate on the core values of loyalty, integrity, knowledge sharing, respect, and inspiration. We have a strong management team many of whom have been with the company for many years. It is the policy of the company to first promote from within and nearly all management positions are filled on that basis. Our staff inspires us.

CUSTOMER AND SUPPLIER POLICY
The company operates on a fair and transparent basis with its customers and suppliers by engaging with them on the basis of clear and specific terms of business. This includes the creation of written customer and supplier agreements all of which are designed to enhance and develop the relationship between them and the company.

ON BEHALF OF THE BOARD:





Mrs B Kaur - Director


28 May 2025

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

REPORT OF THE DIRECTORS
for the Year Ended 31 August 2024


The directors present their report with the financial statements of the company for the year ended 31 August 2024.

DIVIDENDS
No dividends will be distributed for the year ended 31 August 2024.

DIRECTORS
The directors shown below have held office during the whole of the period from 1 September 2023 to the date of this report.

Ms K E Horton
Mrs B Kaur

STATEMENT OF DIRECTORS' RESPONSIBILITIES
The directors are responsible for preparing the Strategic Report, the Report of the Directors and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law), including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'. Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the directors are required to:

-select suitable accounting policies and then apply them consistently;
-make judgements and accounting estimates that are reasonable and prudent;
-prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.


STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS
So far as the directors are aware, there is no relevant audit information (as defined by Section 418 of the Companies Act 2006) of which the company's auditors are unaware, and each director has taken all the steps that she ought to have taken as a director in order to make herself aware of any relevant audit information and to establish that the company's auditors are aware of that information.

AUDITORS
Under section 487(2) of the Companies Act 2006 Xeinadin Audit Limited, will be deemed to have been reappointed as auditors 28 days after these financial statements were sent to members or 28 days after the latest date prescribed for filing the accounts with the registrar, whichever is earlier.

ON BEHALF OF THE BOARD:





Mrs B Kaur - Director


28 May 2025

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
CALLCARE LIMITED


Opinion
We have audited the financial statements of Callcare Limited (the 'company') for the year ended 31 August 2024 which comprise the Profit and Loss Account, Balance Sheet, Statement of Changes in Equity and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:
-give a true and fair view of the state of the company's affairs as at 31 August 2024 and of its profit for the year then ended;
-have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
-have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern
In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information
The directors are responsible for the other information. The other information comprises the information in the Strategic Report and the Report of the Directors, but does not include the financial statements and our Report of the Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the Strategic Report and the Report of the Directors for the financial year for which the financial statements are prepared is consistent with the financial statements; and
- the Strategic Report and the Report of the Directors have been prepared in accordance with applicable legal requirements.

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
CALLCARE LIMITED


Matters on which we are required to report by exception
In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report or the Report of the Directors.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:
- adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
- the financial statements are not in agreement with the accounting records and returns; or
- certain disclosures of directors' remuneration specified by law are not made; or
- we have not received all the information and explanations we require for our audit.

Responsibilities of directors
As explained more fully in the Statement of Directors' Responsibilities set out on page three, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the directors are responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
CALLCARE LIMITED


Auditors' responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Identifying and assessing potential risks related to irregularities
In identifying and assessing risks of material misstatement in respect of irregularities including fraud and non-compliance with laws and regulations we have considered the following:

- The nature of the industry and sector, control environment and business performance including the company's remuneration policies, key drivers for key management personnel, bonus levels and performance targets;
- Results of the enquiries of management about their own identification and assessment of the risks of irregularities;
- Any matters we have identified having obtained and reviewed the company's documentation of their policies and procedures relating to:
- identifying, evaluating and complying with laws and regulations and whether they were aware of any instances of noncompliance;
- detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected or alleged fraud;
- the internal controls established to mitigate risks of fraud or non-compliance with laws and regulations;
- the matters discussed among the audit engagement team regarding how and where fraud might occur in the financial statements and any potential indicators of fraud.

As a result of these procedures, we considered the opportunities and incentives that may exist within the organisation for fraud and identified the greatest potential for fraud in the following areas: timing of recognition of income and valuation of investment cars. In common with all audits under ISAs (UK), we are also required to perform specific procedures to respond to the risk of management override.

We also obtained an understanding of the legal and regulatory frameworks that the company operates in, focusing on provisions of those laws and regulations that had a direct effect on the determination of material amounts and disclosures in the financial statements. The key laws and regulations we considered in this context included UK Companies Act, environmental laws, employment law, health and safety, pensions legislation and tax legislation.

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which may be fundamental to the company's ability to operate or to avoid a material penalty.

Audit response to risks identified
Our procedures to respond to risks identified included the following:
- reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with provisions of relevant laws and regulations described as having a direct effect on the financial statements;
- enquiring of management concerning actual and potential litigation and claims;
- performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud;
- reading minutes of meetings of those charged with governance and reviewing correspondence with HMRC; and
- in addressing the risk of fraud through management override of controls, testing the appropriateness of journal entries and other adjustments; assessing whether the judgements made in making accounting estimates are indicative of a potential bias; and evaluating the business rationale of any significant transactions that are unusual or outside the normal course of business.

We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members including internal specialists, and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.

No instances of material non-compliance were identified. However, the likelihood of detecting irregularities, including fraud, is limited by the inherent difficulty in detecting irregularities, the effectiveness of the entity's controls, and the nature, timing and extent of the audit procedures performed. Irregularities that result from fraud might be inherently more difficult to detect than irregularities that result from error. As explained above, there is an unavoidable risk that material misstatements may not be detected, even though the audit has been planned and performed in accordance with ISAs (UK).


REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
CALLCARE LIMITED

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Auditors.

Use of our report
This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in a Report of the Auditors and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.




Richard Lloyd (Senior Statutory Auditor)
for and on behalf of Xeinadin Audit Limited
100 Barbirolli Square
Manchester
M2 3BD

28 May 2025

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

PROFIT AND LOSS ACCOUNT
for the Year Ended 31 August 2024

2024 2023
Notes £    £   

TURNOVER 4 23,853,497 20,916,763

Cost of sales 19,064,001 17,839,490
GROSS PROFIT 4,789,496 3,077,273

Administrative expenses 3,379,770 1,802,524
OPERATING PROFIT 6 1,409,726 1,274,749


Interest payable and similar expenses 7 33,819 45,600
PROFIT BEFORE TAXATION 1,375,907 1,229,149

Tax on profit 8 371,933 194,836
PROFIT FOR THE FINANCIAL YEAR 1,003,974 1,034,313

OTHER COMPREHENSIVE LOSS
Fair value of investments (199,851 ) (217,329 )
Income tax relating to other comprehensive
loss

39,970

54,332
OTHER COMPREHENSIVE LOSS FOR THE
YEAR, NET OF INCOME TAX

(159,881

)

(162,997

)
TOTAL COMPREHENSIVE INCOME FOR
THE YEAR

844,093

871,316

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

BALANCE SHEET
31 August 2024

2024 2023
Notes £    £    £   
FIXED ASSETS
Intangible assets 9 - 8,012
Tangible assets 10 114,271 129,379
Investments 11 2,192,050 2,321,379
2,306,321 2,458,770

CURRENT ASSETS
Debtors 12 11,084,071 9,394,785
Cash at bank 1,068,601 1,012,676
12,152,672 10,407,461
CREDITORS
Amounts falling due within one year 13 5,936,889 4,854,785
NET CURRENT ASSETS 6,215,783 5,552,676
TOTAL ASSETS LESS CURRENT
LIABILITIES

8,522,104

8,011,446

CREDITORS
Amounts falling due after more than one
year

14

-

(320,022

)

PROVISIONS FOR LIABILITIES 16 (102,053 ) (115,466 )
NET ASSETS 8,420,051 7,575,958

CAPITAL AND RESERVES
Called up share capital 17 110 110
Share premium 18 157,990 157,990
Fair value reserve 18 150,104 309,985
Retained earnings 18 8,111,847 7,107,873
SHAREHOLDERS' FUNDS 8,420,051 7,575,958

The financial statements were approved by the Board of Directors and authorised for issue on 28 May 2025 and were signed on its behalf by:





Mrs B Kaur - Director


CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

STATEMENT OF CHANGES IN EQUITY
for the Year Ended 31 August 2024

Called up Fair
share Retained Share value Total
capital earnings premium reserve equity
£    £    £    £    £   
Balance at 1 September 2022 110 5,947,117 157,990 599,425 6,704,642
Profit for the year - 1,034,313 - - 1,034,313
Other comprehensive income - - - (162,997 ) (162,997 )
Total comprehensive income - 1,034,313 - (162,997 ) 871,316
Transfer between reserves - 126,443 - (126,443 ) -
Balance at 31 August 2023 110 7,107,873 157,990 309,985 7,575,958
Profit for the year - 1,003,974 - - 1,003,974
Other comprehensive income - - - (159,881 ) (159,881 )
Total comprehensive income - 1,003,974 - (159,881 ) 844,093
Balance at 31 August 2024 110 8,111,847 157,990 150,104 8,420,051

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS
for the Year Ended 31 August 2024


1. STATUTORY INFORMATION

Callcare Limited is a private company limited by share capital, incorporated in England and Wales, registration number 03497122. The address of the registered office is 21 Knightsbridge, London, SW1X 7LY and the principal place of business is 3 Peel Cross Road, Salford, M5 4DT.

These financial statements are presented in sterling, which is also the Company's functional currency, and are rounded to the nearest pound.

2. ACCOUNTING POLICIES

Basis of preparing the financial statements
These financial statements have been prepared in accordance with Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Companies Act 2006. The financial statements have been prepared under the historical cost convention as modified by the revaluation of certain assets.

The company has taken advantage of the following disclosure exemption in preparing these financial statements, as permitted by FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland":

the requirements of Section 7 Statement of Cash Flows.

Turnover
Turnover represents sales to external customers at invoiced amounts less value added tax. Turnover is recognised when services are provided to the customer.

Turnover principally consists of the provision of providing 24 hour call centre cover to clients.

Goodwill
Goodwill, being the amount paid in connection with the acquisition of a business in 2011, is being amortised evenly over its estimated useful life of 10 years. Amortisation commenced in 2015.

Intangible assets
Intangible assets are initially measured at cost. After initial recognition, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

Tangible fixed assets
Tangible fixed assets are stated at cost less accumulated depreciation and accumulated impairment losses.

Depreciation on tangible fixed assets is charged to the profit and loss so as to write off their value, over their estimated useful lives, using the following methods:

Fixtures and fittings-7.5% reducing balance
Computer equipment-10% reducing balance
Motor vehicles-20% reducing balance

At each balance sheet date, the Company reviews the carrying amounts of its tangible fixed assets to determine whether there is any indication that any items of tangible fixed assets have suffered an impairment loss. If any such indication exists, the recoverable amount of an asset is estimated in order to determine the extent of the impairment loss, if any. Where it is not possible to estimate the recoverable amount of the asset, the Company estimates the recoverable amount of the cash-generating unit to which the asset belongs.

If the recoverable amount of an asset is estimated to be less than its carrying amount, the carrying amount of the asset is reduced to its recoverable amount. Impairment loss is recognised as an expense immediately.

Investments
Investments are classic cars which are initially recognised at cost and then revalued to fair value at each balance sheet date with the gain or loss recognised in other comprehensive income in the period to which it relates.

Some investment cars are financed using a hire purchase agreement and so are secured against the asset which the lease relates to.


CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


2. ACCOUNTING POLICIES - continued
Taxation
Taxation for the year comprises current and deferred tax. Tax is recognised in the profit and loss account, except to the extent that it relates to items recognised in other comprehensive income or directly in equity.

Current or deferred taxation assets and liabilities are not discounted.

Current tax is recognised at the amount of tax payable using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

Deferred tax
Deferred tax is recognised in respect of all timing differences that have originated but not reversed at the balance sheet date.

Timing differences arise from the inclusion of income and expenses in tax assessments in periods different from those in which they are recognised in financial statements. Deferred tax is measured using tax rates and laws that have been enacted or substantively enacted by the year end and that are expected to apply to the reversal of the timing difference.

Unrelieved tax losses and other deferred tax assets are recognised only to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits.

Hire purchase and leasing commitments
Rentals paid under operating leases are charged to profit or loss on a straight line basis over the period of the lease.

Assets that are held by the Company under leases which transfer to the Company substantially all the risks and rewards of ownership are classified as being held under finance leases. Leases which do not transfer substantially all the risks and rewards of ownership to the company are classified as operating leases.

Assets held under finance leases are initially recognised as assets of the Company at their fair value at the inception of the lease or, if lower, at the present value of the minimum lease payments. The corresponding liability to the lessor is included in the statements of financial position as a finance lease obligation. Lease payments are apportioned between finance expenses and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability, finance expenses are recognised immediately in profit or loss, unless they are directly attributable to qualifying assets, in which case they are capitalised in accordance with the Company's policy on borrowing costs . Contingent rentals are recognised as expenses in the periods in which they are incurred.

Operating lease payments are recognised as an expense on straight-line basis over the lease term, except where another systematic basis is more representative of the time pattern in which economic benefits from the leased asset are consumed. Contingent rentals arising under operating leases are recognised as an expense in the period in which they are incurred.

Trade and other debtors
Trade and other debtors are initially recognised at fair value and thereafter stated at amortised cost using the effective interest method, less impairment losses for bad and doubtful debts except where the effect of discounting would be immaterial. In such cases, the receivables are stated at cost less impairment losses for bad and doubtful debts.

Trade and other creditors
Trade and other creditors are initially recognised at fair value and thereafter stated at amortised cost using the effective interest method unless the effect of discounting would be immaterial, in which case they are stated at cost.

Cash and cash equivalents
Cash and cash equivalents comprise cash at bank and in hand and bank overdrafts. In the statement of financial position, bank overdrafts are shown within borrowings or current liabilities.

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


3. CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY

In the application of the Company's accounting policies above, management is required to make judgements, estimates and assumptions about the carrying value of assets and liabilities that are not readily apparent from other sources. The estimates and underlying assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period.

Critical judgements
The following judgements (apart from those involving estimates) have had the most significant effect on amounts recognised in the financial statements.

Key sources of estimation uncertainty
The estimates and assumptions which have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities are as follows:

Useful life of fixed assets
In making decisions regarding the depreciation of fixed assets, management must estimate the useful life of said assets to the business. A change in estimate would result in a change in the depreciation charged to the statement of total comprehensive income in each year.

Investments
Investments in classic cars are valued at market value or an agreed valuation. The fair value of classic cars is based on valuations which are derived from a number of assumptions and the general strength of the classic car market and the wider economy. Significant changes to any of these factors may affect the fair value of classic cars in a positive or negative way.

4. TURNOVER

The turnover and profit before taxation are attributable to the one principal activity of the company.

An analysis of turnover by geographical market is given below:

2024 2023
£    £   
United Kingdom 23,853,497 20,915,069
Outside United Kingdom - 1,694
23,853,497 20,916,763

5. EMPLOYEES AND DIRECTORS
2024 2023
£    £   
Wages and salaries 2,676,611 2,529,980

The average number of employees during the year was as follows:
2024 2023

Sales, Admin and IT 15 17
Call centre 124 153
139 170

2024 2023
£    £   
Directors' remuneration 10,471 10,474

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


6. OPERATING PROFIT

The operating profit is stated after charging/(crediting):

2024 2023
£    £   
Hire of plant and machinery - (999 )
Other operating leases 719,323 346,038
Depreciation - owned assets 16,550 12,726
Loss on disposal of fixed assets 8,677 67,636
Goodwill amortisation 8,012 7,992
Auditors' remuneration 14,000 12,625

7. INTEREST PAYABLE AND SIMILAR EXPENSES
2024 2023
£    £   
Other interest paid - 6,682
Hire purchase 33,819 36,499
Interest on overdue tax paid - 2,419
33,819 45,600

8. TAXATION

Analysis of the tax charge
The tax charge on the profit for the year was as follows:
2024 2023
£    £   
Current tax:
UK corporation tax 332,053 234,597

Deferred tax 39,880 (39,761 )
Tax on profit 371,933 194,836

Reconciliation of total tax charge included in profit and loss
The tax assessed for the year is higher than the standard rate of corporation tax in the UK. The difference is explained below:

2024 2023
£    £   
Profit before tax 1,375,907 1,229,149
Profit multiplied by the standard rate of corporation tax in the UK of 25%
(2023 - 25%)

343,977

307,287

Effects of:
Expenses not deductible for tax purposes 1,450 2,096
Income not taxable for tax purposes (175 ) -
Depreciation in excess of capital allowances 5,456 992
Utilisation of tax losses (20,824 ) -
Adjustments to tax charge in respect of previous periods - (37,999 )
Research and development claim - (37,779 )
Deferred tax 39,880 (39,761 )
Loss on disposal of assets 2,169 -
Total tax charge 371,933 194,836

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


8. TAXATION - continued

Tax effects relating to effects of other comprehensive income

2024
Gross Tax Net
£    £    £   
Fair value of investments (199,851 ) 39,970 (159,881 )

2023
Gross Tax Net
£    £    £   
Fair value of investments (217,329 ) 54,332 (162,997 )

9. INTANGIBLE FIXED ASSETS
Goodwill
£   
COST
At 1 September 2023
and 31 August 2024 79,960
AMORTISATION
At 1 September 2023 71,948
Amortisation for year 8,012
At 31 August 2024 79,960
NET BOOK VALUE
At 31 August 2024 -
At 31 August 2023 8,012

10. TANGIBLE FIXED ASSETS
Fixtures
and Motor Computer
fittings vehicles equipment Totals
£    £    £    £   
COST
At 1 September 2023 19,766 77,500 223,419 320,685
Additions - - 1,442 1,442
At 31 August 2024 19,766 77,500 224,861 322,127
DEPRECIATION
At 1 September 2023 15,115 3,875 172,316 191,306
Charge for year 349 11,044 5,157 16,550
At 31 August 2024 15,464 14,919 177,473 207,856
NET BOOK VALUE
At 31 August 2024 4,302 62,581 47,388 114,271
At 31 August 2023 4,651 73,625 51,103 129,379

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


11. FIXED ASSET INVESTMENTS
Investments
£   
COST OR VALUATION
At 1 September 2023 2,321,379
Additions 349,606
Disposals (257,083 )
Revaluations 30,500
Impairments (252,352 )
At 31 August 2024 2,192,050
NET BOOK VALUE
At 31 August 2024 2,192,050
At 31 August 2023 2,321,379

Cost or valuation at 31 August 2024 is represented by:

Investments
£   
Valuation in 2023 421,992
Valuation in 2024 (221,852 )
Cost 1,991,910
2,192,050

The net book value of investments held under finance leases or hire purchase contracts, included above, are as follows:

2024 2023
£    £   
Investment vehicles on hire purchase 520,000 603,333

12. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024 2023
£    £   
Trade debtors 8,620,163 7,778,762
Amounts owed by group undertakings 496,891 496,495
Other debtors 1,957,147 1,099,430
Prepayments and accrued income 9,870 20,098
11,084,071 9,394,785

13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024 2023
£    £   
Hire purchase contracts (see note 15) 311,823 123,434
Trade creditors 105,760 96,699
Amounts owed to group undertakings 3,758,760 2,864,965
Tax 563,456 495,503
Social security and other taxes 87,753 82,366
VAT 177,175 284,654
Other creditors 581,309 537,792
Accruals and deferred income 350,853 369,372
5,936,889 4,854,785

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


14. CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR
2024 2023
£    £   
Hire purchase contracts (see note 15) - 320,022

15. LEASING AGREEMENTS

Minimum lease payments fall due as follows:

Hire purchase contracts
2024 2023
£    £   
Net obligations repayable:
Within one year 311,823 123,434
Between one and five years - 320,022
311,823 443,456

Non-cancellable operating leases
2024 2023
£    £   
Within one year 217,500 217,500
Between one and five years 652,500 652,500
In more than five years 255,637 473,137
1,125,637 1,343,137

16. PROVISIONS FOR LIABILITIES
2024 2023
£    £   
Deferred tax 102,053 115,466

Deferred
tax
£   
Balance at 1 September 2023 115,466
Provided during year (13,413 )
Balance at 31 August 2024 102,053

17. CALLED UP SHARE CAPITAL

Allotted, issued and fully paid:
Number: Class: Nominal 2024 2023
value: £    £   
110 Ordinary £1.00 110 110

CALLCARE LIMITED (REGISTERED NUMBER: 03497122)

NOTES TO THE FINANCIAL STATEMENTS - continued
for the Year Ended 31 August 2024


18. RESERVES
Fair
Retained Share value
earnings premium reserve Totals
£    £    £    £   

At 1 September 2023 7,107,873 157,990 309,985 7,575,848
Profit for the year 1,003,974 1,003,974
Revaluation - - (213,174 ) (213,174 )
Deferred tax - - 53,293 53,293
At 31 August 2024 8,111,847 157,990 150,104 8,419,941

19. RELATED PARTY DISCLOSURES

The company has taken advantage of exemption, under the terms of Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland', not to disclose related party transactions with wholly owned subsidiaries within the group.

During the year ended 31 August 2024 the company provided and purchase services together with rental of office space and similar from companies associated with the Directors. The net cost to the companies' profit and loss account of these transactions, at market value, was £5,550,000 (2023: £1,388,089). As at the year end, the company owed £375,243 (2023: £344,435) and the company was owed £10,113,803 (2023: £8,125,559) from these companies.

20. ULTIMATE CONTROLLING PARTY

The ultimate holding company is ICXPERIENCE Ltd a company incorporated in England and Wales which is ultimately controlled by Baneet Kaur.