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Registered number:
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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ONE CALL 24 LIMITED
COMPANY INFORMATION
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ONE CALL 24 LIMITED
CONTENTS
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ONE CALL 24 LIMITED
GROUP STRATEGIC REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The directors present the Strategic Report of the Group for the year ended 30 September 2024.
The traditional business of the Group (provision of staff to NHS and private care settings) experienced supernormal demand as a result of the COVID pandemic, from 2020 to 2023. These markets have now normalised and returned to pre-pandemic levels and turnover has reduced accordingly.
The strategy of the Group is to focus more resources on regulated activities within the Health and Social Care sector as these are considered to be more valuable in the medium to long term. Whilst we continue to operate a successful and profitable staffing business, our regulated businesses are experiencing significant growth. These businesses are not yet at the scale of the staffing business but are performing well. Group EBITDA has declined from £3.4m in 2023 to £2.3m in 2024. This is primarily driven by the normalisation of the staffing markets as described above. This has resulted in considerable cost reductions as we have scaled these activities back down to pre-pandemic levels, but these have been offset by significant investments that we have made in the regulated businesses. The Group’s cash resources have increased from £0.4m at 30 September 2023, to £2.0m at 30 September 2024. These resources provide a robust basis for further investments in 2025.
Principal risks and uncertainties facing the Group are set out below.
Credit risk The Group trades only with recognised, creditworthy third parties. It is the Group's policy that all customers who wish to trade on credit terms are subject to credit verification procedures. In addition, receivable balances are monitored on an ongoing basis. Economic risk The success of the business is reliant on the demand for outsourced nursing and healthcare staff, and the need to provide care to individuals with complex care needs. The Group operates at a number of sites across England which allows access to a large number of trusts, hospitals and nursing homes. We are also successfully diversifying into the provision of regulated complex care services which are more resilient in the face of market fluctuations. Supply chain The directors maintain a strong relationship with employees and continually monitor their ability to service the Group. Financial risk Prudent liquidity management requires maintaining sufficient cash resources and availability of funding through committed credit facilities. The Group’s cash resources have increased significantly in the year.
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ONE CALL 24 LIMITED
GROUP STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The board regulary monitors the business against certain key performance indicators it feels appropriate. These include like for like revenue, gross profit, EBITDA and cash.
The following KPI's indicate relative performance compared to the prior year. 2024 2023 Revenue £32,666,249 £40,128,098 Gross Profit £10,775,534 £13,158,518 EBITDA £2,252,268 £3,416,267 Cash £1,968,903 £394,266
This report was approved by the board on 23 May 2025 and signed on its behalf.
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ONE CALL 24 LIMITED
DIRECTORS' REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The directors present their report and the financial statements for the year ended 30 September 2024.
The directors who served during the year were:
The directors are responsible for preparing the Group Strategic Report, the Directors' Report and the consolidated financial statements in accordance with applicable law and regulations.
In preparing these financial statements, the directors are required to:
∙select suitable accounting policies for the Group's financial statements and then apply them consistently;
∙make judgments and accounting estimates that are reasonable and prudent;
∙prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group will continue in business.
The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and the Group and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Company and the Group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
The profit for the year, after taxation and minority interests, amounted to £1,232,171 (2023 - £2,325,223).
The Company declared and paid a dividend in the year of £716,001 (2023 - £1,695,988).
The directors intend to continue the development of the Group's principal activities and are confident of the future financial performance of the Group
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ONE CALL 24 LIMITED
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The Group's policy is to consult and discuss with employees on a regular basis, through the annual company meeting. Directors and senior managers visit overseas locations and attend regular team meetings about matters likely to affect employees interests. The Group encourages the involvement of employees in the Group's performance and promotes awareness of employees to the financial and economic factors that affect performance through the dissemation of financial information and various short and longer term incentive plans.
The Group is a fully inclusive employer, that welcomes all staff no matter their background or beliefs.
The auditors, Ryecroft Glenton, will be proposed for reappointment in accordance with section 485 of the Companies Act 2006.
This report was approved by the board on 23 May 2025 and signed on its behalf.
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ONE CALL 24 LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED
We have audited the financial statements of One Call 24 Limited (the 'parent Company') and its subsidiaries (the 'Group') for the year ended 30 September 2024, which comprise the Consolidated Statement of Comprehensive Income, the Consolidated Balance Sheet, the Company Balance Sheet, the Consolidated Statement of Cash Flows, the Consolidated Statement of Changes in Equity, the Company Statement of Changes in Equity and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the Group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Group's or the parent Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.
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ONE CALL 24 LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)
The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' Report thereon. The directors are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
In our opinion, based on the work undertaken in the course of the audit:
∙the information given in the Group Strategic Report and the Directors' Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
∙the Group Strategic Report and the Directors' Report have been prepared in accordance with applicable legal requirements.
In the light of the knowledge and understanding of the Group and the parent Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Group Strategic Report or the Directors' Report.
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ONE CALL 24 LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these Group financial statements.
The extent to which the audit was considered capable of detecting irregularities including fraud
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below: • the Responsible Individual ensured that the engagement team collectively had the appropriate competence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations; • we identified the laws and regulations applicable to the Group through discussions with directors and other management, and from our commercial knowledge and experience of the recruitment sector; • we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the Group, including the Companies Act 2006; • we assessed the extent of compliance with the laws and regulations identified above through making enquiries of management; and • we ensured that the identified laws and regulations were communicated within the audit team regularly and the team remained alert to instances of non-compliance throughout the audit. We assessed the susceptibility of the Group's financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by: - • making enquiries of management as to where they considered there was susceptibility to fraud and their knowledge of actual, suspected and alleged fraud; and • considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls, we: - • performed analytical procedures to identify any unusual or unexpected relationships; • tested journal entries to identify unusual transactions; and • assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias. In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to: - • agreeing financial statement disclosures to underlying supporting documentation; • reading the minutes of meetings of those charged with governance; and • enquiring of management as to actual and potential litigation and claims. There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors/trustees and other management and the inspection of regulatory and legal correspondence, if any. Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they
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ONE CALL 24 LIMITED
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)
may involve deliberate concealment or collusion.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' Report.
This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.
for and on behalf of
Chartered Accountants & Statutory Auditors
32 Portland Terrace
Newcastle upon Tyne
NE2 1QP
23 May 2025
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ONE CALL 24 LIMITED
CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
CONSOLIDATED BALANCE SHEET
AS AT 30 SEPTEMBER 2024
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ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
CONSOLIDATED BALANCE SHEET (CONTINUED)
AS AT 30 SEPTEMBER 2024
The financial statements were approved and authorised for issue by the board and were signed on its behalf on 23 May 2025.
The notes on pages 18 to 39 form part of these financial statements.
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ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
COMPANY BALANCE SHEET
AS AT 30 SEPTEMBER 2024
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ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
COMPANY BALANCE SHEET (CONTINUED)
AS AT 30 SEPTEMBER 2024
The financial statements were approved and authorised for issue by the board and were signed on its behalf on 23 May 2025.
The notes on pages 18 to 39 form part of these financial statements.
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