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Registered number: 09732799










ONE CALL 24 LIMITED










ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 30 SEPTEMBER 2024

 
ONE CALL 24 LIMITED
 
 
COMPANY INFORMATION


Directors
M J Betteridge 
R Chatoo 
D J Crewe 
W E Fawbert 
G W Lloyd 




Registered number
09732799



Registered office
239 Old Marylebone Road

London

NW1 5QT




Independent auditors
Ryecroft Glenton
Chartered Accountants & Statutory Auditors

32 Portland Terrace

Newcastle upon Tyne

NE2 1QP





 
ONE CALL 24 LIMITED
 

CONTENTS



Page
Group Strategic Report
1 - 2
Directors' Report
3 - 4
Independent Auditors' Report
5 - 8
Consolidated Statement of Comprehensive Income
9
Consolidated Balance Sheet
10 - 11
Company Balance Sheet
12 - 13
Consolidated Statement of Changes in Equity
14
Company Statement of Changes in Equity
15
Consolidated Statement of Cash Flows
16
Consolidated Analysis of Net Debt
17
Notes to the Financial Statements
18 - 39


 
ONE CALL 24 LIMITED
 
 
GROUP STRATEGIC REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024

Introduction
 
The directors present the Strategic Report of the Group for the year ended 30 September 2024.

Business review
 
The traditional business of the Group (provision of staff to NHS and private care settings) experienced supernormal demand as a result of the COVID pandemic, from 2020 to 2023.  These markets have now normalised and returned to pre-pandemic levels and turnover has reduced accordingly. 
The strategy of the Group is to focus more resources on regulated activities within the Health and Social Care sector as these are considered to be more valuable in the medium to long term.  Whilst we continue to operate a successful and profitable staffing business, our regulated businesses are experiencing significant growth.  These businesses are not yet at the scale of the staffing business but are performing well.
Group EBITDA has declined from £3.4m in 2023 to £2.3m in 2024.  This is primarily driven by the normalisation of the staffing markets as described above.  This has resulted in considerable cost reductions as we have scaled these activities back down to pre-pandemic levels, but these have been offset by significant investments that we have made in the regulated businesses.  
The Group’s cash resources have increased from £0.4m at 30 September 2023, to £2.0m at 30 September 2024.  These resources provide a robust basis for further investments in 2025. 

Principal risks and uncertainties
 
Principal risks and uncertainties facing the Group are set out below.
Credit risk
The Group trades only with recognised, creditworthy third parties. It is the Group's policy that all customers who wish to trade on credit terms are subject to credit verification procedures. In addition, receivable balances are monitored on an ongoing basis.
Economic risk
The success of the business is reliant on the demand for outsourced nursing and healthcare staff, and the need to provide care to individuals with complex care needs.  The Group operates at a number of sites across England which allows access to a large number of trusts, hospitals and nursing homes.  We are also successfully diversifying into the provision of regulated complex care services which are more resilient in the face of market fluctuations.
Supply chain
The directors maintain a strong relationship with employees and continually monitor their ability to service the Group.
Financial risk
Prudent liquidity management requires maintaining sufficient cash resources and availability of funding through committed credit facilities.  The Group’s cash resources have increased significantly in the year.  

Page 1

 
ONE CALL 24 LIMITED
 

GROUP STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024

Financial key performance indicators
 
The board regulary monitors the business against certain key performance indicators it feels appropriate. These include like for like revenue, gross profit, EBITDA and cash. 
The following KPI's indicate relative performance compared to the prior year. 
                                  
2024                          2023
Revenue                     £32,666,249                £40,128,098
Gross Profit                £10,775,534                £13,158,518
EBITDA                      £2,252,268                  £3,416,267
Cash                          £1,968,903                  £394,266


This report was approved by the board on 23 May 2025 and signed on its behalf.





M J Betteridge
Director

Page 2

 
ONE CALL 24 LIMITED
 
 
 
DIRECTORS' REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2024

The directors present their report and the financial statements for the year ended 30 September 2024.

Directors

The directors who served during the year were:

M J Betteridge 
R Chatoo 
D J Crewe 
W E Fawbert 
G W Lloyd 

Directors' responsibilities statement

The directors are responsible for preparing the Group Strategic Report, the Directors' Report and the consolidated financial statements in accordance with applicable law and regulations.
 
Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland'. Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Company and the Group and of the profit or loss of the Group for that period.

 In preparing these financial statements, the directors are required to:


select suitable accounting policies for the Group's financial statements and then apply them consistently;

make judgments and accounting estimates that are reasonable and prudent;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and the Group and to enable them to ensure that the financial statements comply with the Companies Act 2006They are also responsible for safeguarding the assets of the Company and the Group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Results and dividends

The profit for the year, after taxation and minority interests, amounted to £1,232,171 (2023 - £2,325,223).

The Company declared and paid a dividend in the year of £716,001 (2023 - £1,695,988).

Future developments

The directors intend to continue the development of the Group's principal activities and are confident of the future financial performance of the Group

Page 3

 
ONE CALL 24 LIMITED
 
 
 
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024

Engagement with employees

The Group's policy is to consult and discuss with employees on a regular basis, through the annual company meeting. Directors and senior managers visit overseas locations and attend regular team meetings about matters likely to affect employees interests. The Group encourages the involvement of employees in the Group's performance and promotes awareness of employees to the financial and economic factors that affect performance through the dissemation of financial information and various short and longer term incentive plans. 
The Group is a fully inclusive employer, that welcomes all staff no matter their background or beliefs. 

Disabled employees

The Group gives full and fair consideration to applications for employment made by disabled persons, having regard to their particular aptitudes and abilities and for continuing the employment of, and for arranging appropriate training for, employees of the Group who have become disabled persons during the year when they were employed by the Group. 

Disclosure of information to auditors

Each of the persons who are directors at the time when this Directors' Report is approved has confirmed that:
 
so far as the director is aware, there is no relevant audit information of which the Company and the Group's auditors are unaware, and

the director has taken all the steps that ought to have been taken as a director in order to be aware of any relevant audit information and to establish that the Company and the Group's auditors are aware of that information.

Auditors

The auditorsRyecroft Glentonwill be proposed for reappointment in accordance with section 485 of the Companies Act 2006.

This report was approved by the board on 23 May 2025 and signed on its behalf.
 





M J Betteridge
Director

Page 4

 
ONE CALL 24 LIMITED
 
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED
 

Opinion


We have audited the financial statements of One Call 24 Limited (the 'parent Company') and its subsidiaries (the 'Group') for the year ended 30 September 2024, which comprise the Consolidated Statement of Comprehensive Income, the Consolidated Balance Sheet, the Company Balance Sheet, the Consolidated Statement of Cash Flows, the Consolidated Statement of Changes in Equity, the Company Statement of Changes in Equity and the related notes, including a summary of significant accounting policiesThe financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).


In our opinion the financial statements:


give a true and fair view of the state of the Group's and of the parent Company's affairs as at 30 September 2024 and of the Group's profit for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006.


Basis for opinion


We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the Group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.


Conclusions relating to going concern


In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.


Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Group's or the parent Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.


Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.


Page 5

 
ONE CALL 24 LIMITED
 
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)


Other information


The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' Report thereon. The directors are responsible for the other information contained within the Annual ReportOur opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.


We have nothing to report in this regard.


Opinion on other matters prescribed by the Companies Act 2006
 

In our opinion, based on the work undertaken in the course of the audit:


the information given in the Group Strategic Report and the Directors' Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the Group Strategic Report and the Directors' Report have been prepared in accordance with applicable legal requirements.


Matters on which we are required to report by exception
 

In the light of the knowledge and understanding of the Group and the parent Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Group Strategic Report or the Directors' Report.


We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:


adequate accounting records have not been kept by the parent Company, or returns adequate for our audit have not been received from branches not visited by us; or
the parent Company financial statements are not in agreement with the accounting records and returns; or
certain disclosures of directors' remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.


Responsibilities of directors
 

As explained more fully in the Directors' Responsibilities Statement set out on page 3, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.


In preparing the financial statements, the directors are responsible for assessing the Group's and the parent Company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Group or the parent Company or to cease operations, or have no realistic alternative but to do so.

Page 6

 
ONE CALL 24 LIMITED
 
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)



Auditors' responsibilities for the audit of the financial statements
 

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these Group financial statements.


The extent to which the audit was considered capable of detecting irregularities including fraud
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

• the Responsible Individual ensured that the engagement team collectively had the appropriate     competence, capabilities and skills to identify or recognise non-compliance with applicable laws and    regulations;
• we identified the laws and regulations applicable to the Group through discussions with directors and
 other management, and from our commercial knowledge and experience of the recruitment sector;
• we focused on specific laws and regulations which we considered may have a direct material effect on    the financial statements or the operations of the Group, including the Companies Act 2006;
• we assessed the extent of compliance with the laws and regulations identified above through making    enquiries of management; and
• we ensured that the identified laws and regulations were communicated within the audit team regularly    and the team remained alert to instances of non-compliance throughout the audit.
We assessed the susceptibility of the Group's financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by: -
• making enquiries of management as to where they considered there was susceptibility to fraud and their
 knowledge of actual, suspected and alleged fraud; and
• considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and    regulations.
To address the risk of fraud through management bias and override of controls, we: -
• performed analytical procedures to identify any unusual or unexpected relationships;
• tested journal entries to identify unusual transactions; and
• assessed whether judgements and assumptions made in determining the accounting estimates were    indicative of potential bias.
In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to: -
• agreeing financial statement disclosures to underlying supporting documentation;
• reading the minutes of meetings of those charged with governance; and
• enquiring of management as to actual and potential litigation and claims.
There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors/trustees and other management and the inspection of regulatory and legal correspondence, if any.
Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they
Page 7

 
ONE CALL 24 LIMITED
 
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF ONE CALL 24 LIMITED (CONTINUED)


may involve deliberate concealment or collusion.
 


A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' Report.


Use of our report
 

This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.





Michael Parry (Senior Statutory Auditor)
  
for and on behalf of
Ryecroft Glenton
 
Chartered Accountants & Statutory Auditors
  
32 Portland Terrace
Newcastle upon Tyne
NE2 1QP

23 May 2025
Page 8

 
ONE CALL 24 LIMITED
 
 
CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2024
2023
Note
£
£

  

Turnover
 4 
32,666,249
40,128,098

Cost of sales
  
(21,890,715)
(26,969,580)

Gross profit
  
10,775,534
13,158,518

Administrative expenses
  
(8,961,025)
(10,066,617)

Other operating income
 5 
154,076
-

Operating profit
 6 
1,968,585
3,091,901

Interest receivable and similar income
 10 
371
41

Interest payable and similar expenses
 11 
(1,093)
(40,064)

Profit before taxation
  
1,967,863
3,051,878

Tax on profit
 12 
(622,930)
(681,947)

Profit for the financial year
  
1,344,933
2,369,931

  

Currency translation differences
  
-
(11,568)

Other comprehensive income for the year
  
-
(11,568)

Total comprehensive income for the year
  
1,344,933
2,358,363

Profit for the year attributable to:
  

Non-controlling interests
  
112,762
44,708

Owners of the parent Company
  
1,232,171
2,325,223

  
1,344,933
2,369,931

The notes on pages 18 to 39 form part of these financial statements.

Page 9

 
ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799

CONSOLIDATED BALANCE SHEET
AS AT 30 SEPTEMBER 2024

2024
2023
Note
£
£

Fixed assets
  

Intangible assets
 14 
28,087
34,309

Tangible assets
 15 
538,762
772,277

  
566,849
806,586

Current assets
  

Debtors: amounts falling due within one year
 17 
4,710,101
5,975,111

Cash at bank and in hand
 18 
1,968,903
394,266

  
6,679,004
6,369,377

Creditors: amounts falling due within one year
 19 
(2,438,687)
(2,997,729)

Net current assets
  
 
 
4,240,317
 
 
3,371,648

Total assets less current liabilities
  
4,807,166
4,178,234

  

Net assets
  
4,807,166
4,178,234


Capital and reserves
  

Called up share capital 
 23 
326
326

Share premium account
 24 
204,573
204,573

Capital redemption reserve
 24 
100
100

Profit and loss account
 24 
4,444,879
3,928,709

Equity attributable to owners of the parent Company
  
4,649,878
4,133,708

Non-controlling interests
  
157,288
44,526

  
4,807,166
4,178,234


Page 10

 
ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
    
CONSOLIDATED BALANCE SHEET (CONTINUED)
AS AT 30 SEPTEMBER 2024

The financial statements were approved and authorised for issue by the board and were signed on its behalf on 23 May 2025.




M J Betteridge
Director

The notes on pages 18 to 39 form part of these financial statements.

Page 11

 
ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799

COMPANY BALANCE SHEET
AS AT 30 SEPTEMBER 2024

2024
2023
Note
£
£

Fixed assets
  

Intangible assets
 14 
-
5

Tangible assets
 15 
527,927
763,895

Investments
 16 
1,895
1,035

  
529,822
764,935

Current assets
  

Debtors: amounts falling due within one year
 17 
7,066,542
9,451,206

Cash at bank and in hand
 18 
1,412,466
149,063

  
8,479,008
9,600,269

Creditors: amounts falling due within one year
 19 
(4,992,705)
(6,115,600)

Net current assets
  
 
 
3,486,303
 
 
3,484,669

Total assets less current liabilities
  
4,016,125
4,249,604

  

Creditors: amounts falling due after more than one year
 20 
(592,374)
(593,469)

  

  

Net assets
  
3,423,751
3,656,135


Capital and reserves
  

Called up share capital 
 23 
326
326

Share premium account
 24 
204,573
204,573

Capital redemption reserve
 24 
100
100

Profit and loss account brought forward
  
3,451,136
3,269,967

Profit for the year
  
483,617
1,877,157

Other changes in the profit and loss account

  

(716,001)
(1,695,988)

Profit and loss account carried forward
  
3,218,752
3,451,136

  
3,423,751
3,656,135


Page 12

 
ONE CALL 24 LIMITED
REGISTERED NUMBER: 09732799
    
COMPANY BALANCE SHEET (CONTINUED)
AS AT 30 SEPTEMBER 2024

The financial statements were approved and authorised for issue by the board and were signed on its behalf on 23 May 2025.




M J Betteridge
Director

The notes on pages 18 to 39 form part of these financial statements.

Page 13
 

 
ONE CALL 24 LIMITED


 

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 30 SEPTEMBER 2024



Called up share capital
Share premium account
Capital redemption reserve
Profit and loss account
Equity attributable to owners of parent Company
Non-controlling interests
Total equity


£
£
£
£
£
£
£



At 1 October 2022
326
204,573
100
3,311,042
3,516,041
(182)
3,515,859





Restated profit for the year
-
-
-
2,325,223
2,325,223
44,708
2,369,931


Currency translation differences
-
-
-
(11,568)
(11,568)
-
(11,568)


Dividends: Equity capital
-
-
-
(1,695,988)
(1,695,988)
-
(1,695,988)





At 1 October 2023
326
204,573
100
3,928,709
4,133,708
44,526
4,178,234





Profit for the year
-
-
-
1,232,171
1,232,171
112,762
1,344,933


Dividends: Equity capital
-
-
-
(716,001)
(716,001)
-
(716,001)



At 30 September 2024
326
204,573
100
4,444,879
4,649,878
157,288
4,807,166



The notes on pages 18 to 39 form part of these financial statements.

Page 14

 

 
ONE CALL 24 LIMITED


 

COMPANY STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 30 SEPTEMBER 2024



Called up share capital
Share premium account
Capital redemption reserve
Profit and loss account
Total equity


£
£
£
£
£



At 1 October 2022
326
204,573
100
3,269,967
3,474,966





Profit for the year
-
-
-
1,877,157
1,877,157


Dividends: Equity capital
-
-
-
(1,695,988)
(1,695,988)





At 1 October 2023
326
204,573
100
3,451,136
3,656,135





Profit for the year
-
-
-
483,617
483,617


Dividends: Equity capital
-
-
-
(716,001)
(716,001)



At 30 September 2024
326
204,573
100
3,218,752
3,423,751



The notes on pages 18 to 39 form part of these financial statements.

Page 15
 
ONE CALL 24 LIMITED
 

CONSOLIDATED STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2024
2023
£
£

Cash flows from operating activities

Profit for the financial year
1,344,933
2,369,931

Adjustments for:

Amortisation of intangible assets
6,222
8,513

Depreciation of tangible assets
277,461
315,853

Interest paid
1,093
40,064

Interest received
(371)
(41)

Taxation charge
622,930
681,947

Decrease in debtors
1,271,702
968,524

(Decrease) in creditors
(491,174)
(1,952,150)

Corporation tax (paid)
(697,490)
(728,952)

Net cash generated from operating activities

2,335,306
1,703,689


Cash flows from investing activities

Purchase of intangible fixed assets
-
(6,610)

Purchase of tangible fixed assets
(43,946)
(96,857)

Interest received
371
41

Net cash from investing activities

(43,575)
(103,426)

Cash flows from financing activities

Dividends paid
(716,001)
(1,695,988)

Interest paid
(1,093)
(40,064)

Net cash used in financing activities
(717,094)
(1,736,052)

Net increase/(decrease) in cash and cash equivalents
1,574,637
(135,789)

Cash and cash equivalents at beginning of year
394,266
530,055

Cash and cash equivalents at the end of year
1,968,903
394,266


Cash and cash equivalents at the end of year comprise:

Cash at bank and in hand
1,968,903
394,266

1,968,903
394,266


The notes on pages 18 to 39 form part of these financial statements.

Page 16

 
ONE CALL 24 LIMITED
 

CONSOLIDATED ANALYSIS OF NET DEBT
FOR THE YEAR ENDED 30 SEPTEMBER 2024




At 1 October 2023
Cash flows
At 30 September 2024
£

£

£

Cash at bank and in hand

394,266

1,574,637

1,968,903

Debt due within 1 year

(17,452)

(8,401)

(25,853)


376,814
1,566,236
1,943,050

The notes on pages 18 to 39 form part of these financial statements.

Page 17

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

1.


General information

One Call 24 Limited is a private company, limited by shares, registered in England and Wales (no 09732799). The address of the registered office and primary place of business is 239 Old Marylebone Road, London, NW1 5QT. The Group’s principal activities are the provision of outsourced nursing and healthcare staff to NHS trusts, private hospital and nursing homes, and the provision of regulated care to individuals with complex care needs

2.Accounting policies

 
2.1

Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention unless otherwise specified within these accounting policies and in accordance with Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland and the Companies Act 2006.

The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires Group management to exercise judgment in applying the Group's accounting policies (see note 3).

The Company has taken advantage of the exemption allowed under section 408 of the Companies Act 2006 and has not presented its own Statement of Comprehensive Income in these financial statements.

The financial statements are prepared in sterling, which is the functional currency of the Company. Monetary amounts in these financial statements are rounded to the nearest £. 

The following principal accounting policies have been applied:

 
2.2

Basis of consolidation

The consolidated financial statements present the results of the Company and its own subsidiaries ("the Group") as if they form a single entity. Intercompany transactions and balances between group companies are therefore eliminated in full.
The consolidated financial statements incorporate the results of business combinations using the purchase method. In the Balance Sheet, the acquiree's identifiable assets, liabilities and contingent liabilities are initially recognised at their fair values at the acquisition date. The results of acquired operations are included in the Consolidated Statement of Comprehensive Income from the date on which control is obtained. They are deconsolidated from the date control ceases.

 
2.3

Going concern

Given the current trading and having prepared forecasts, the directors have concluded there is a reasonable expectation that the Group has adequate resources to continue in the operational existence for the foreseeable future, being a period of at least 12 months from the date of signing the financial statements, and for this reason have adopted the going concern basis in preparing these financial statements. 
The Group has significant cash resources and has no requirement for external funding other than to meet its working capital needs. The directors have considered external factors such as the increases in Employers National Insurance and wider economic factors and have concluded that these should not have a material effect on the going concern of the Group.

Page 18

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)

 
2.4

Foreign currency translation

Functional and presentation currency

The Company's functional and presentational currency is GBP.

Transactions and balances

Foreign currency transactions are translated into the functional currency using the spot exchange rates at the dates of the transactions.

At each period end foreign currency monetary items are translated using the closing rate. Non-monetary items measured at historical cost are translated using the exchange rate at the date of the transaction and non-monetary items measured at fair value are measured using the exchange rate when fair value was determined.

Foreign exchange gains and losses resulting from the settlement of transactions and from the translation at period-end exchange rates of monetary assets and liabilities denominated in foreign currencies are recognised in profit or loss except when deferred in other comprehensive income as qualifying cash flow hedges.

Foreign exchange gains and losses that relate to borrowings and cash and cash equivalents are presented in the Consolidated Statement of Comprehensive Income within 'finance income or costs'. All other foreign exchange gains and losses are presented in profit or loss within 'other operating income'.

On consolidation, the results of overseas operations are translated into Sterling at rates approximating to those ruling when the transactions took place. All assets and liabilities of overseas operations are translated at the rate ruling at the reporting date. Exchange differences arising on translating the opening net assets at opening rate and the results of overseas operations at actual rate are recognised in other comprehensive income.

 
2.5

Revenue

Revenue is recognised to the extent that it is probable that the economic benefits will flow to the Group and the revenue can be reliably measured. Revenue is measured as the fair value of the consideration received or receivable, excluding discounts, rebates, value added tax and other sales taxes. The following criteria must also be met before revenue is recognised:

Rendering of services

Revenue from a contract to provide services is recognised in the period in which the services are provided in accordance with the stage of completion of the contract when all of the following conditions are satisfied:
the amount of revenue can be measured reliably;
it is probable that the Group will receive the consideration due under the contract;
the stage of completion of the contract at the end of the reporting period can be measured reliably; and
the costs incurred and the costs to complete the contract can be measured reliably.

Page 19

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)

 
2.6

Operating leases: the Group as lessee

Rentals paid under operating leases are charged to profit or loss on a straight-line basis over the lease term.

Benefits received and receivable as an incentive to sign an operating lease are recognised on a straight-line basis over the lease term, unless another systematic basis is representative of the time pattern of the lessee's benefit from the use of the leased asset.

 
2.7

Interest income

Interest income is recognised in profit or loss using the effective interest method.

 
2.8

Finance costs

Finance costs are charged to profit or loss over the term of the debt using the effective interest method so that the amount charged is at a constant rate on the carrying amount. Issue costs are initially recognised as a reduction in the proceeds of the associated capital instrument.

 
2.9

Pensions

Defined contribution pension plan

The Group operates a defined contribution plan for its employees. A defined contribution plan is a pension plan under which the Group pays fixed contributions into a separate entity. Once the contributions have been paid the Group has no further payment obligations.

The contributions are recognised as an expense in profit or loss when they fall due. Amounts not paid are shown in accruals as a liability in the Balance Sheet. The assets of the plan are held separately from the Group in independently administered funds.

Page 20

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)

 
2.10

Current and deferred taxation

The tax expense for the year comprises current and deferred tax. Tax is recognised in profit or loss except that a charge attributable to an item of income and expense recognised as other comprehensive income or to an item recognised directly in equity is also recognised in other comprehensive income or directly in equity respectively.

The current income tax charge is calculated on the basis of tax rates and laws that have been enacted or substantively enacted by the balance sheet date in the countries where the Company and the Group operate and generate income.

Deferred tax balances are recognised in respect of all timing differences that have originated but not reversed by the balance sheet date, except that:
The recognition of deferred tax assets is limited to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits;
Any deferred tax balances are reversed if and when all conditions for retaining associated tax allowances have been met; and
Where they relate to timing differences in respect of interests in subsidiaries, associates, branches and joint ventures and the Group can control the reversal of the timing differences and such reversal is not considered probable in the foreseeable future.

Deferred tax balances are not recognised in respect of permanent differences except in respect of business combinations, when deferred tax is recognised on the differences between the fair values of assets acquired and the future tax deductions available for them and the differences between the fair values of liabilities acquired and the amount that will be assessed for tax. Deferred tax is determined using tax rates and laws that have been enacted or substantively enacted by the balance sheet date.


 
2.11

Intangible assets

Goodwill

Goodwill represents the difference between amounts paid on the cost of a business combination and the acquirer’s interest in the fair value of the Group's share of its identifiable assets and liabilities of the acquiree at the date of acquisition. Subsequent to initial recognition, goodwill is measured at cost less accumulated amortisation and accumulated impairment losses. Goodwill is amortised on a straight-line basis to the Consolidated Statement of Comprehensive Income over its useful economic life.

Other intangible assets

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years.

Page 21

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)

 
2.12

Tangible fixed assets

Tangible fixed assets under the cost model are stated at historical cost less accumulated depreciation and any accumulated impairment losses. Historical cost includes expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by management.

Depreciation is charged so as to allocate the cost of assets less their residual value over their estimated useful lives, using the straight-line method.

Depreciation is provided on the following basis:

Long-term leasehold property
-
20%
straight line
Fixtures and fittings
-
25%
straight line
Office equipment
-
20%
straight line
Computer equipment
-
20%
straight line

The assets' residual values, useful lives and depreciation methods are reviewed, and adjusted prospectively if appropriate, or if there is an indication of a significant change since the last reporting date.

Gains and losses on disposals are determined by comparing the proceeds with the carrying amount and are recognised in profit or loss.

 
2.13

Valuation of investments

Investments in subsidiaries are measured at cost less accumulated impairment.

 
2.14

Debtors

Short-term debtors are measured at transaction price, less any impairment. Loans receivable are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method, less any impairment.

 
2.15

Cash and cash equivalents

Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value.

In the Consolidated Statement of Cash Flows, cash and cash equivalents are shown net of bank overdrafts that are repayable on demand and form an integral part of the Group's cash management.

 
2.16

Creditors

Short-term creditors are measured at the transaction price. Other financial liabilities, including bank loans, are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method.

Page 22

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)

 
2.17

Provisions for liabilities

Provisions are recognised when an event has taken place that gives rise to a legal or constructive obligation, a transfer of economic benefits is probable and a reliable estimate can be made.
Provisions are measured as the best estimate of the amount required to settle the obligation, taking into account the related risks and uncertainties.
 
Increases in provisions are generally charged as an expense to profit or loss.

 
2.18

Financial instruments

Basic financial assets

Basic financial assets, which include trade and other debtors, cash and bank balances, are initially measured at their transaction price (adjusted for transaction costs except in the initial measurement of financial assets that are subsequently measured at fair value through profit and loss) and are subsequently carried at their amortised cost using the effective interest method, less any provision for impairment, unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest.

Discounting is omitted where the effect of discounting is immaterial. The Group's cash and cash equivalents, trade and most other debtors due with the operating cycle fall into this category of financial instruments.

Impairment of financial assets

At the end of each reporting period financial assets measured at amortised cost are assessed for objective evidence of impairment. If an asset is impaired the impairment loss is the difference between the carrying amount and the present value of the estimated cash flows discounted at the asset’s original effective interest rate. The impairment loss is recognised in profit or loss. 

Financial assets are impaired when events, subsequent to their initial recognition, indicate the estimated future cash flows derived from the financial asset(s) have been adversely impacted. The impairment loss will be the difference between the current carrying amount and the present value of the future cash flows at the asset(s) original effective interest rate.

If there is a favourable change in relation to the events surrounding the impairment loss then the impairment can be reviewed for possible reversal. The reversal will not cause the current carrying amount to exceed the original carrying amount had the impairment not been recognised. The impairment reversal is recognised in the profit or loss.

Financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the Group after the deduction of all its liabilities.

Basic financial liabilities, which include trade and other creditors, bank loans, other loans and loans due to fellow group companies are initially measured at their transaction price (adjusting for transaction costs except in the initial measurement of financial liabilities that are subsequently measured at fair value through profit and loss). When this constitutes a financing transaction, whereby the debt instrument is measured at the present value of the future payments discounted at
Page 23

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

2.Accounting policies (continued)


2.18
Financial instruments (continued)

a market rate of interest, discounting is omitted where the effect of discounting is immaterial.

Debt instruments are subsequently carried at their amortised cost using the effective interest rate method.

Trade creditors are obligations to pay for goods and services that have been acquired in the ordinary course of business from suppliers. Trade creditors are classified as current liabilities if the payment is due within one year. If not, they represent non-current liabilities. Trade creditors are initially recognised at their transaction price and subsequently are measured at amortised cost using the effective interest method. Discounting is omitted where the effect of discounting is immaterial.

 
2.19

Dividends

Equity dividends are recognised when they become legally payable. Interim equity dividends are recognised when paid. Final equity dividends are recognised when approved by the shareholders at an annual general meeting.


3.


Judgments in applying accounting policies and key sources of estimation uncertainty

The preperation of financial statements in conformity with generally accepted accounting practices requires management to make estimates and judgements that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the balance sheet date and the reported amounts of revenue and expenses during the period.  


4.


Turnover

An analysis of turnover by class of business is as follows:


2024
2023
£
£

Turnover - Temporary Fees
32,384,486
39,981,654

Additional Income
301,925
172,494

Turnover - Permanent Fees
61,486
70,851

Discounts allowed
(81,648)
(96,901)

32,666,249
40,128,098


All turnover arose within the United Kingdom.

Page 24

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

5.


Other operating income

2024
2023
£
£

Other operating income
154,076
-

154,076
-



6.


Operating profit

The operating profit is stated after charging:

2024
2023
£
£

Depreciation
277,461
315,853

Amortisation
6,222
8,513

Defined contribution pension cost
66,884
54,231

Exchange differences
15,008
90,726

Other operating lease rentals
451,625
508,631


7.


Auditors' remuneration

During the year, the Group obtained the following services from the Company's auditors:


2024
2023
£
£

Fees payable to the Company's auditors for the audit of the consolidated and parent Company's financial statements
56,750
44,500


8.


Employees

Staff costs, including directors' remuneration were as follows:


Group
Group
Company
Company
2024
2023 restated
2024
2023 restated
£
£
£
£


Wages and salaries
12,137,170
10,058,762
3,600,128
3,282,470

Social security costs
443,544
461,511
302,003
357,749

Costs of defined contribution scheme
66,884
54,231
39,905
38,555

12,647,598
10,574,504
3,942,036
3,678,774

Page 25

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

.



The average monthly number of employees, including the directors, during the year was as follows:


Group
Group
Company
Company
2024
2023 restated
2024
2023 restated
£
£
£
£


Employees
342
273
40
52

342
273
40
52


9.


Directors' remuneration

2024
2023
£
£

Directors' emoluments
352,011
300,368

Group contributions to defined contribution pension schemes
2,746
2,266

354,757
302,634


During the year retirement benefits were accruing to 4 directors (2023 - 3) in respect of defined contribution pension schemes.

The highest paid director received remuneration of £193,566 (2023 - £164,561).

The value of the Group's contributions paid to a defined contribution pension scheme in respect of the highest paid director amounted to £1,321 (2023 - £1,321).


10.


Interest receivable

2024
2023
£
£


Other interest receivable
371
41

371
41

Page 26

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

11.


Interest payable and similar expenses

2024
2023
£
£


Bank interest payable
306
-

Other loan interest payable
787
40,064

1,093
40,064


12.


Taxation


2024
2023
£
£

Corporation tax


Current tax on profits for the year
624,458
677,380

Adjustments in respect of previous periods
4,217
(139)


Total current tax
628,675
677,241

Deferred tax


Origination and reversal of timing differences
(5,745)
4,706

Total deferred tax
(5,745)
4,706


Tax on profit
622,930
681,947
Page 27

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
 
12.Taxation (continued)


Factors affecting tax charge for the year

The tax assessed for the year is higher than (2023 - higher than) the standard rate of corporation tax in the UK of 25% (2023 - 22%). The differences are explained below:

2024
2023
£
£


Profit on ordinary activities before tax
1,967,863
3,051,878


Profit on ordinary activities multiplied by standard rate of corporation tax in the UK of 25% (2023 - 22%)
491,966
671,413

Effects of:


Expenses not deductible for tax purposes, other than goodwill amortisation and impairment
(4,359)
(975)

Capital allowances for year in excess of depreciation
60,375
38,706

Adjustments in respect of previous periods - current tax
4,217
(139)

Foreign tax
22,901
(19,170)

Other timing differences
1,107
(12,594)

Adjust closing deferred tax
(5,745)
4,706

Unrelieved tax losses in foreign subsidiaries
52,468
-

Total tax charge for the year
622,930
681,947


Factors that may affect future tax charges

There were no factors that may affect future tax charges


13.


Dividends

2024
2023
£
£


Dividends paid
716,001
1,695,988

716,001
1,695,988

Page 28

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

14.


Intangible assets

Group





Computer software
Goodwill
Total

£
£
£



Cost


At 1 October 2023
45,794
39,926
85,720


Disposals
(34,153)
-
(34,153)



At 30 September 2024

11,641
39,926
51,567



Amortisation


At 1 October 2023
40,763
10,648
51,411


Charge for the year on owned assets
2,229
3,993
6,222


On disposals
(34,153)
-
(34,153)



At 30 September 2024

8,839
14,641
23,480



Net book value



At 30 September 2024
2,802
25,285
28,087



At 30 September 2023
5,031
29,278
34,309



Page 29

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
 
           14.Intangible assets (continued)

Company




Computer software

£





At 1 October 2023
34,153


Disposals
(34,153)



At 30 September 2024

-





At 1 October 2023
34,148


Charge for the year
5


On disposals
(34,153)



At 30 September 2024

-



Net book value



At 30 September 2024
-



At 30 September 2023
5

Page 30

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

15.


Tangible fixed assets

Group






Long-term leasehold property
Fixtures and fittings
Office equipment
Computer equipment
Total

£
£
£
£
£



Cost or valuation


At 1 October 2023
669,733
99,224
168,282
832,916
1,770,155


Additions
6,331
-
4,039
33,576
43,946


Disposals
-
(88,015)
(19,423)
(175,003)
(282,441)



At 30 September 2024

676,064
11,209
152,898
691,489
1,531,660



Depreciation


At 1 October 2023
319,118
94,461
82,534
501,765
997,878


Charge for the year on owned assets
126,960
2,800
28,309
119,392
277,461


Disposals
-
(88,015)
(19,423)
(175,003)
(282,441)



At 30 September 2024

446,078
9,246
91,420
446,154
992,898



Net book value



At 30 September 2024
229,986
1,963
61,478
245,335
538,762



At 30 September 2023
350,615
4,763
85,748
331,151
772,277

Page 31

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

           15.Tangible fixed assets (continued)


Company






Long-term leasehold property
Fixtures and fittings
Office equipment
Computer equipment
Total

£
£
£
£
£

Cost or valuation


At 1 October 2023
670,905
99,224
167,858
821,470
1,759,457


Additions
6,331
-
3,030
28,858
38,219


Disposals
-
(88,015)
(19,423)
(175,003)
(282,441)



At 30 September 2024

677,236
11,209
151,465
675,325
1,515,235



Depreciation


At 1 October 2023
319,225
94,461
82,452
499,424
995,562


Charge for the year on owned assets
126,960
2,800
28,105
116,322
274,187


Disposals
-
(88,015)
(19,423)
(175,003)
(282,441)



At 30 September 2024

446,185
9,246
91,134
440,743
987,308



Net book value



At 30 September 2024
231,051
1,963
60,331
234,582
527,927



At 30 September 2023
351,680
4,763
85,406
322,046
763,895






Page 32

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

16.


Fixed asset investments

Company





Investments in subsidiary companies

£



Cost or valuation


At 1 October 2023
1,035


Additions
885


Disposals
(25)



At 30 September 2024
1,895





Subsidiary undertakings


The following were subsidiary undertakings of the Company:

Name

Registered office

Class of shares

Holding

OneCall24 Healthcare Limited
239 Old Marylebone Road, London, NW1 5QT
X
88%
OneCall24 SA (Pty) Limited
Floor BD Park Square, 5 and 9 Park Avenue, 20-24 Centenary Boulevard, Umhlanga, 4051
Ordinary
100%
Standby24 Limited
239 Old Marylebone Road, London, NW1 5QT
Ordinary
75%
Agile24 Healthcare Inc.
500 Westover Drive, #32667 Sandford, NC 27330, USA
Ordinary
100%
CareJoy24 Limited
239 Old Marylebone Road, London, NW1 5QT
Ordinary
100%

Page 33

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

17.


Debtors

Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£


Trade debtors
3,409,680
4,750,530
1,774,412
3,672,522

Amounts owed by group undertakings
-
-
4,742,389
5,032,199

Other debtors
117,370
219,510
104,972
167,664

Prepayments and accrued income
1,147,390
976,102
434,822
567,804

Tax recoverable
-
18,835
-
-

Deferred taxation
35,661
10,134
9,947
11,017

4,710,101
5,975,111
7,066,542
9,451,206


Trade debtors include amounts that are subject to invoice discounting totalling £3,409,680 (2023: £3,672,522) at the balance sheet date.


18.


Cash and cash equivalents

Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£

Cash at bank and in hand
1,968,903
394,266
1,412,466
149,063

1,968,903
394,266
1,412,466
149,063


Barclays Bank holds a fixed and floating charge over the assets of the Company dated 29 July 2020. 

Page 34

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

19.


Creditors: Amounts falling due within one year

Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£

Invoice discounting
(16,685)
210,327
(12,603)
210,327

Trade creditors
82,189
152,930
71,590
140,677

Amounts owed to group undertakings
-
-
3,754,606
3,696,638

Corporation tax
322,467
390,334
26,551
264,816

Other taxation and social security
555,723
966,158
232,318
825,716

Other creditors
636,873
589,319
398,658
483,606

Accruals and deferred income
858,120
688,661
521,585
493,820

2,438,687
2,997,729
4,992,705
6,115,600


The invoice discounting facility is secured by a fixed and floating charge over the Group's assets. 


20.


Creditors: Amounts falling due after more than one year

Company
Company
2024
2023
£
£

Amounts owed to group undertakings
592,374
593,469

592,374
593,469


This unsecured loan bears interest at prime and shall be repaid within 5 years. 

Page 35

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

21.


Financial instruments

Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£

Financial assets

Financial assets measured at fair value through profit or loss
3,527,050
4,970,040
6,621,773
8,872,385


Financial liabilities

Financial liabilities measured at amortised cost
(1,560,472)
(1,641,237)
(5,326,210)
(5,618,537)


Financial assets that are debt instruments measured at amortised cost within the group comprise trade debtors and other debtors. Within the company, financial assets also include amounts due from group undertakings. 


Financial liabilities measured at amortised cost within the group comprise trade creditors, accruals, other creditors, and amounts owed under the invoice discounting creditor. Within the Company, financial liabilities also include amounts due to group undertakings.


22.


Deferred taxation


Group





2024


£






At beginning of year
10,134


Charged to profit or loss
25,527



At end of year
35,661

Page 36

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
 
22.Deferred taxation (continued)

Company




2024


£






At beginning of year
11,017


Charged to profit or loss
(1,070)



At end of year
9,947

Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£

Fixed asset timing differences
(46,199)
(86,567)
(43,677)
(57,756)

Short term timing differences
81,860
96,701
53,624
68,773

35,661
10,134
9,947
11,017


23.


Share capital

2024
2023
£
£
Allotted, called up and fully paid



309,282 (2023 - 309,282) Ordinary X shares shares of £0.0010 each
309
309
16,891 (2023 - 16,892) Ordinary Y shares shares of £0.0010 each
17
17

326

326



24.


Reserves

Share premium account

This represents the excess amounts paid on issue of ordinary shares over their nominal value.

Capital redemption reserve

This reserve comprises own share purchases by the company. 

Profit and loss account

This reserve relates to the cumulative retained earnings less amounts distributed to shareholders. 

Page 37

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

25.


Pension commitments

The Group operates a defined contributions pension scheme. The assets of the scheme are held separately from those of the Group  in an independently administered fund. The pension cost charge represents contributions payable by the Group  to the fund and amounted to £66,884 (2023 - £54,231). Contributions totalling £25,853 (2023 - £17,452) were payable to the fund at the balance sheet date and are included in creditors.


26.


Commitments under operating leases

At 30 September 2024 the Group and the Company had future minimum lease payments due under non-cancellable operating leases for each of the following periods:


Group
Group
Company
Company
2024
2023
2024
2023
£
£
£
£

Not later than 1 year
177,338
228,075
81,067
70,170

Later than 1 year and not later than 5 years
205,251
96,271
205,251
-

382,589
324,346
286,318
70,170

Page 38

 
ONE CALL 24 LIMITED
 
 
 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

27.


Related party transactions

During the year, total dividends of £716,001 (2023 - £1,695,988) were paid to the directors.
One Call 24 Limited is the parent company of the One Call group. At the year end, the amount owing from subsidiary companies to One Call 24 Limited was £4,742,389 (2023 - £5,032,199) and the amount owed to the subsidiary companies was £4,346,980 (2023 - £4,290,107).
During the year, the parent company incurred costs of £846,585 (2023 - £534,971) on behalf of OneCall24 Healthcare Limited, a subsidiary company, and recharged these amounts in the year. The parent company paid £945,000 (2023 - £425,000) to OneCall24 Healthcare Limited during the year and received £1,469,675 (2023 - £600,000) from the subsidiary. OneCall24 Healthcare Limited made sales of £276,352 (2023 - £46,287) on behalf of the parent company which were recharged. At the balance sheet date, the parent company is owed £278,084 (2023 - £779,527) by OneCall24 Healthcare Limited. The loan is repayable on demand and interest is charged at Barclays Bank base rate. 
During the year, the parent company incurred costs of £379,036 (2023 - £nil) on behalf of Standby24 Limited, a subsidiary company, and recharged these amounts in the year. The parent company paid £420,000 (2023 - £nil) to Standby24 Limited during the year and received £375,000 (2023 - £nil) from the subsidiary. At the balance sheet date, the parent company is owed £219,478 (2023 - £nil) by Standby24 Limited. The loan is  repayable on demand and interest is charged at Barclays Bank base rate.  
The parent company employs a partner of one of the directors. During the year this individual was paid remuneration of £33,650 (2023 - £31,650) and pension payments of £822 (2023 - £762). 
The parent company has taken advantage of the exemption available of FRS102, Section 33, from disclosing transactions with wholly-owned group companies.  
Key management personnel
Key management are those considered responsible at senior management level for the running of the Group. The remuneration payable to key management for the year was £661,149 (2023 - £510,496).


28.


Post balance sheet events

Subsequent to the year end, the directors made the decision to close subsidiary company Agile24 Healthcare Inc, incorporated and based in the USA.  


29.


Controlling party

The directors do not consider there to be an ultimate controlling party of the parent company. 

 
Page 39