Registration number:
Cohiba Support Services Limited
for the Period from 1 July 2023 to 28 June 2024
Cohiba Support Services Limited
Contents
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Company Information |
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Strategic Report |
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Director's Report |
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Statement of Director's Responsibilities |
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Independent Auditor's Report |
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Profit and Loss Account |
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Balance Sheet |
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Statement of Cash Flows |
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Notes to the Financial Statements |
Cohiba Support Services Limited
Company Information
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Director |
Mr S F Thorp |
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Registered office |
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Accountants |
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Auditors |
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Cohiba Support Services Limited
Strategic Report for the Period from 1 July 2023 to 28 June 2024
The director presents his strategic report for the period from 1 July 2023 to 28 June 2024.
Principal activity
The principal activity of the company is that of customer call centre services.
Fair review of the business
The director reports a loss before tax for the year amounting to £264,521 (2023 - £1,149,329 loss), and net assets at the end of the year amounting to £8,518,867 (2023 - £8,783,388).
Key performance indicators
Given the nature of the business, the director is of the opnion that analysis using KPI's is not necessary for an understanding of the development, performance or position of the business.
Principal risks and uncertainties
The management of the business and the execution of the company's strategy are subject to a number of risks.
The key business risks and uncertainties affecting the company are considered to relate to competition, employee retention and the general state of the economy.
The director believes that the company is well placed to embrace these challenges and deliver a strong financial performance in future.
Approved and authorised by the
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Cohiba Support Services Limited
Director's Report for the Period from 1 July 2023 to 28 June 2024
The director presents his report and the financial statements for the period from 1 July 2023 to 28 June 2024.
Director of the company
The director who held office during the period was as follows:
Results
The results for the company are set out in the financial statements.
Risk policies
As required by schedule 7.6(1)(a) and 7.6(1)(b) of the Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 the following information required to be disclosed in the directors report has been disclosed in the Strategic Report on page 2:
• an indication of financial risk management objectives and policies; and
• an indication of the different risks the company is exposed to.
Disclosure of information to the auditors
The director has taken steps that he ought to have taken as a director in order to make himself aware of any relevant audit information and to establish that the company's auditors are aware of that information. The director confirms that there is no relevant information that he knows of and of which he knows the auditors are unaware.
Approved and authorised by the
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Cohiba Support Services Limited
Statement of Director's Responsibilities
The director acknowledges his responsibilities for preparing the Annual Report and the financial statements in accordance with applicable law and regulations.
Company law requires the director to prepare financial statements for each financial year. Under that law the director has elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the director must not approve the financial statements unless he is satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the director is required to:
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select suitable accounting policies and apply them consistently; |
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make judgements and accounting estimates that are reasonable and prudent; |
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state whether applicable United Kingdom Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and |
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prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business. |
The director is responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable him to ensure that the financial statements comply with the Companies Act 2006. He is also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Cohiba Support Services Limited
Independent Auditor's Report to the Members of Cohiba Support Services Limited
Opinion
We have audited the financial statements of Cohiba Support Services Limited (the 'company') for the period from 1 July 2023 to 28 June 2024, which comprise the Profit and Loss Account, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements:
• | give a true and fair view of the state of the company's affairs as at 28 June 2024 and of its loss for the period then ended; |
• | have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and |
• | have been prepared in accordance with the requirements of the Companies Act 2006. |
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the director's use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the original financial statements were authorised for issue.
Our responsibilities and the responsibilities of the director with respect to going concern are described in the relevant sections of this report.
Other information
The director are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
Cohiba Support Services Limited
Independent Auditor's Report to the Members of Cohiba Support Services Limited
Opinion on other matter prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
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the information given in the Strategic Report and Director's Report for the financial period for which the financial statements are prepared is consistent with the financial statements; and |
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the Strategic Report and Director's Report have been prepared in accordance with applicable legal requirements. |
Matters on which we are required to report by exception
In the light of our knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report and the Director's Report.
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:
• | adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or |
• | the financial statements are not in agreement with the accounting records and returns; or |
• | certain disclosures of director's remuneration specified by law are not made; or |
• | we have not received all the information and explanations we require for our audit. |
Responsibilities of the director
As explained more fully in the Statement of Director's Responsibilities [set out on page 4], the director is responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the director determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the director is responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the director either intends to liquidate the company or to cease operations, or have no realistic alternative but to do so.
Auditor Responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. Based on our understanding of the company and the nature of the industry, we identified that the principal risks of non-compliance with laws and regulations related to UK tax legislation, employment regulations, health and safety regulations, anti-bribery, corruption and fraud, money laundering and we considered the extent to which non-compliance might have a material effect on the financial statements. We also identified financial reporting standards and the Companies Act 2006 as having a direct impact on the preparation of financial statements.
Our audit procedures were designed to respond to those identified risks, including non-compliance with laws and regulations (irregularities) and fraud that are material to the financial statements. Our audit procedures included but are not limited to:
Cohiba Support Services Limited
Independent Auditor's Report to the Members of Cohiba Support Services Limited
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Discussing with the directors and management their policies, procedures and related controls regarding compliance with laws and regulations and if there are any known instances with non-compliance; |
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Communicating identified laws and regulations throughout our engagement team and remaining alert to any indications of non-compliance throughout our audit; |
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Considering the risk of acts by the company which were contrary to applicable laws and regulations, including fraud; |
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Making enquiries of the directors and management on whether they had knowledge of any actual, suspected or alleged fraud; |
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Gaining an understanding of the internal controls established to mitigate risks related to fraud; |
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Discussing amongst the engagement team the risks of fraud; and |
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Addressing the risks of fraud through management override of controls by performing journal entry testing. |
There are inherent limitations in the audit procedures described above and the primary responsibility for the prevention and detection of irregularities including fraud rests with management. As with any audit, there remained a risk of non-detection of irregularities, as these may involve collusion, forgery, intentional omissions, misrepresentations or the override of internal controls.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company’s members as a body, for our audit work, for this report, or for the opinions we have formed.
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For and on behalf of
1st Floor, Block C
The Wharf
Manchester Road
Lancashire
BB11 1JG
Cohiba Support Services Limited
Profit and Loss Account for the Period from 1 July 2023 to 28 June 2024
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Note |
2024 |
2023 |
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Turnover |
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Cost of sales |
( |
( |
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Gross profit |
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Administrative expenses |
( |
( |
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Other operating income |
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Operating profit/(loss) |
654,306 |
(1,146,255) |
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Interest payable and similar expenses |
( |
( |
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Loss before tax |
( |
( |
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Loss for the financial period |
( |
( |
The above results were derived from continuing operations.
The company has no recognised gains or losses for the period other than the results above.
Cohiba Support Services Limited
(Registration number: 04454150)
Balance Sheet as at 28 June 2024
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Note |
2024 |
2023 |
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Fixed assets |
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Tangible assets |
- |
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Current assets |
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Stocks |
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Debtors |
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Cash at bank and in hand |
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Creditors: Amounts falling due within one year |
( |
( |
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Net current assets |
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Total assets less current liabilities |
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Creditors: Amounts falling due after more than one year |
( |
- |
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Net assets |
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Capital and reserves |
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Called up share capital |
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Retained earnings |
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Shareholders' funds |
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Approved and authorised by the
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Cohiba Support Services Limited
Statement of Cash Flows for the Period from 1 July 2023 to 28 June 2024
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Note |
2024 |
2023 |
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Cash flows from operating activities |
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Loss for the period |
( |
( |
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Adjustments to cash flows from non-cash items |
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Depreciation and amortisation |
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Finance costs |
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( |
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Working capital adjustments |
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Increase in stocks |
( |
( |
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Decrease in trade debtors |
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Increase in trade creditors |
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Cash generated from operations |
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( |
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Corporation taxes received |
- |
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Net cash flow from operating activities |
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( |
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Cash flows from investing activities |
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Acquisitions of tangible assets |
( |
( |
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Proceeds from sale of tangible assets |
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Net cash flows from investing activities |
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( |
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Cash flows from financing activities |
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Interest paid |
( |
( |
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Repayment of bank borrowing |
( |
( |
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Net cash flows from financing activities |
( |
( |
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Net increase/(decrease) in cash and cash equivalents |
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( |
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Cash and cash equivalents at 1 July |
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Cash and cash equivalents at 28 June |
364,778 |
302,347 |
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Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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General information |
The company is a private company limited by share capital, incorporated in England and Wales.
The address of its registered office is:
These financial statements were authorised for issue by the
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Accounting policies |
Summary of significant accounting policies and key accounting estimates
The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.
Statement of compliance
These financial statements were prepared in accordance with Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland and the Companies Act 2006'.
Basis of preparation
These financial statements have been prepared using the historical cost convention except that as disclosed in the accounting policies certain items are shown at fair value.
The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.
Going concern
The financial statements have been prepared on a going concern basis.
Turnover recognition
Turnover comprises the fair value of the consideration received or receivable for the sale of goods and provision of services in the ordinary course of the company’s activities. Turnover is shown net of sales/value added tax, returns, rebates and discounts.
The company recognises revenue when:
The amount of revenue can be reliably measured;
it is probable that future economic benefits will flow to the entity;
and specific criteria have been met for each of the company's activities.
Foreign currency transactions and balances
Non-monetary items measured in terms of historical cost in a foreign currency are not retranslated.
Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
Tax
The tax expense for the period comprises current and deferred tax. Tax is recognised in profit or loss, except that a change attributable to an item of income or expense recognised as other comprehensive income is also recognised directly in other comprehensive income.
The current tax charge is calculated on the basis of tax rates and laws that have been enacted or substantively enacted by the reporting date.
Deferred tax is recognised in respect of all timing differences between taxable profits and profits reported in the financial statements.
Unrelieved tax losses and other deferred tax assets are recognised when it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits.
Deferred tax is measured using the tax rates and laws that have been enacted or substantively enacted by the reporting date and that are expected to apply to the reversal of the timing difference.
Tangible assets
Tangible assets are stated in the balance sheet at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.
The cost of tangible assets includes directly attributable incremental costs incurred in their acquisition and installation.
Depreciation
Depreciation is charged so as to write off the cost of assets, other than land and properties under construction over their estimated useful lives, as follows:
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Asset class |
Depreciation method and rate |
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Plant and machinery |
20% per annum on cost |
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Office equipment |
33% per annum on cost |
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Motor vehicles |
25% per annum on cost |
Cash and cash equivalents
Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.
Trade debtors
Trade debtors are amounts due from customers for merchandise sold or services performed in the ordinary course of business.
Trade debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impairment. A provision for the impairment of trade debtors is established when there is objective evidence that the company will not be able to collect all amounts due according to the original terms of the receivables.
Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
Stocks
Stocks are stated at the lower of cost and estimated selling price less costs to complete and sell. Cost is determined using the first-in, first-out (FIFO) method.
The cost of finished goods and work in progress comprises direct materials and, where applicable, direct labour costs and those overheads that have been incurred in bringing the inventories to their present location and condition. At each reporting date, stocks are assessed for impairment. If stocks are impaired, the carrying amount is reduced to its selling price less costs to complete and sell; the impairment loss is recognised immediately in profit or loss.
Trade creditors
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if the company does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities.
Trade creditors are recognised initially at the transaction price and subsequently measured at amortised cost using the effective interest method.
Borrowings
Interest-bearing borrowings are initially recorded at fair value, net of transaction costs. Interest-bearing borrowings are subsequently carried at amortised cost, with the difference between the proceeds, net of transaction costs, and the amount due on redemption being recognised as a charge to the profit and loss account over the period of the relevant borrowing.
Interest expense is recognised on the basis of the effective interest method and is included in interest payable and similar charges.
Borrowings are classified as current liabilities unless the company has an unconditional right to defer settlement of the liability for at least twelve months after the reporting date.
Share capital
Ordinary shares are classified as equity. Equity instruments are measured at the fair value of the cash or other resources received or receivable, net of the direct costs of issuing the equity instruments. If payment is deferred and the time value of money is material, the initial measurement is on a present value basis.
Defined contribution pension obligation
A defined contribution plan is a pension plan under which fixed contributions are paid into a pension fund and the company has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.
Contributions to defined contribution plans are recognised as employee benefit expense when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.
Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Judgements and key sources of estimation uncertainty |
Judgements
In the application of the company's accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both periods.
Key sources of estimation uncertainty
The estimates and assumptions which have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities are as follows.
Depreciation
The depreciation expense is the recognition of the decline in the value of the asset and allocation of the cost of the asset over the periods in which the asset will be used. Judgements are made as to the estimated useful life of the assets. These judgements are regularly reviewed to reflect the changing environment.
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Turnover |
The analysis of the company's turnover for the period from continuing operations is as follows:
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2024 |
2023 |
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Call centre and support contracts |
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Other operating income |
The analysis of the company's other operating income for the period is as follows:
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2024 |
2023 |
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Miscellaneous other operating income |
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Operating profit/(loss) |
Arrived at after charging/(crediting)
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2024 |
2023 |
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Depreciation expense |
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Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Interest payable and similar expenses |
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2024 |
2023 |
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Interest on obligations under finance leases and hire purchase contracts |
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Interest expense on other finance liabilities |
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Foreign exchange losses |
( |
( |
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Staff costs |
The aggregate payroll costs (including director's remuneration) were as follows:
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2024 |
2023 |
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Wages and salaries |
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Social security costs |
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Pension costs, defined contribution scheme |
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The average number of persons employed by the company (including the director) during the period, was as follows:
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2024 |
2023 |
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Auditors' remuneration |
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2024 |
2023 |
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Audit of the financial statements |
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Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Taxation |
Tax charged/(credited) in the profit and loss account
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2024 |
2023 |
|
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Current taxation |
||
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UK corporation tax |
- |
- |
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Tax expense/(receipt) in the income statement |
- |
- |
The tax on profit before tax for the period is lower than the standard rate of corporation tax in the UK (2023 - lower than the standard rate of corporation tax in the UK) of
The differences are reconciled below:
|
2024 |
2023 |
|
|
Loss before tax |
( |
( |
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Corporation tax at standard rate |
( |
( |
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Tax increase from effect of unrelieved tax losses carried forward |
|
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Deferred tax expense from unrecognised temporary difference from a prior period |
- |
|
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Decrease from effect of tax incentives |
- |
( |
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Total tax charge/(credit) |
- |
- |
The company has trading losses not reflected through deferred tax of £1,441,004 which may be recoverable against future trading profits recognised.
Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Tangible assets |
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Plant, machinery and equipment |
Total |
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Cost |
||
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At 1 July 2023 |
|
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Additions |
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Disposals |
( |
( |
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At 28 June 2024 |
- |
- |
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Depreciation |
||
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At 1 July 2023 |
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Charge for the period |
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Eliminated on disposal |
( |
( |
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At 28 June 2024 |
- |
- |
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Carrying amount |
||
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At 28 June 2024 |
- |
- |
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At 30 June 2023 |
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Stocks |
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2024 |
2023 |
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Stocks |
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Debtors |
|
2024 |
2023 |
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Trade debtors |
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Other debtors |
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Prepayments |
- |
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Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Creditors |
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Note |
2024 |
2023 |
|
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Due within one year |
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Loans and borrowings |
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Trade creditors |
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Amounts due to related parties |
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Social security and other taxes |
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Other payables |
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Accruals |
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Due after one year |
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Loans and borrowings |
|
- |
The company has a fixed and floating charge over the assets of he company in favour of Kroll Trustee Services Limited dated 18 July 2023.
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Pension and other schemes |
Defined contribution pension scheme
The company operates a defined contribution pension scheme. The pension cost charge for the period represents contributions payable by the company to the scheme and amounted to £
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Share capital |
Allotted, called up and fully paid shares
|
2024 |
2023 |
|||
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No. |
£ |
No. |
£ |
|
|
|
|
100 |
|
100 |
Cohiba Support Services Limited
Notes to the Financial Statements for the Period from 1 July 2023 to 28 June 2024
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Loans and borrowings |
Non-current loans and borrowings
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2024 |
2023 |
|
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Bank borrowings |
|
- |
Current loans and borrowings
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2024 |
2023 |
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Bank borrowings |
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Related party transactions |
The company has taken advantage of the exemption, under the terms of Financial Reporting Standard 102 `The Financial Reporting Standard applicable in the UK and Republic of Ireland', not to disclose related party transactions with wholly owned subsidiaries within the group.
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Parent and ultimate parent undertaking |
The company's immediate parent is
The ultimate controlling party is