Teleperformance BPO UK Limited
Annual Report and Financial Statements
For the year ended 31 March 2025
Company Registration No. 09548599 (England and Wales)
Teleperformance BPO UK Limited
Company Information
Directors
K Wise
O Rigaudy
A Mukker
Secretary
V Chhabra
Company number
09548599
Registered office
Spectrum House
Bond Street
Bristol
BS1 3LG
Auditors
Moore Kingston Smith LLP
6th Floor
9 Appold Street
London
EC2A 2AP
Teleperformance BPO UK Limited
Directors' Report
For the year ended 31 March 2025
Page 1

The directors present their annual report and financial statements for the year ended 31 March 2025.

Principal activities

The company's principal activity is the provision of financial business process outsourcing services.

Results and dividends

The results for the year are set out on page 7.

Directors

The directors who held office during the year and up to the date of signature of the financial statements were as follows:

K Wise
O Rigaudy
A Mukker
Auditor

The auditor, Moore Kingston Smith LLP, is deemed to be reappointed under section 487(2) of the Companies Act 2006.

Statement of disclosure to auditor

So far as each person who was a director at the date of approving this report is aware, there is no relevant audit information of which the company’s auditor is unaware. Additionally, the directors individually have taken all the necessary steps that they ought to have taken as directors in order to make themselves aware of all relevant audit information and to establish that the company’s auditor is aware of that information.

On behalf of the board
K Wise
Director
5 August 2025
Teleperformance BPO UK Limited
Directors' Responsibilities Statement
For the year ended 31 March 2025
Page 2

The directors are responsible for preparing the annual report and the financial statements in accordance with applicable law and regulations.

 

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the directors are required to:

 

 

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company’s transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Teleperformance BPO UK Limited
Independent Auditor's Report
To the Members of Teleperformance BPO UK Limited
Page 3
Opinion

We have audited the financial statements of Teleperformance BPO UK Limited (the 'company') for the year ended 31 March 2025 which comprise the Statement of Comprehensive Income, the Balance Sheet, the Statement of Changes in Equity and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

 

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

 

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. The directors are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

 

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

 

We have nothing to report in this regard.

Teleperformance BPO UK Limited
Independent Auditor's Report (Continued)
To the Members of Teleperformance BPO UK Limited
Page 4

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors' report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

 

Responsibilities of directors

As explained more fully in the Directors' Responsibilities Statement, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

 

In preparing the financial statements, the directors are responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Teleperformance BPO UK Limited
Independent Auditor's Report (Continued)
To the Members of Teleperformance BPO UK Limited
Page 5
Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

 

As part of an audit in accordance with ISAs (UK) we exercise professional judgement and maintain professional scepticism throughout the audit. We also:

 

 

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

 

 

Teleperformance BPO UK Limited
Independent Auditor's Report (Continued)
To the Members of Teleperformance BPO UK Limited
Page 6

Explanation as to what extent the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

The objectives of our audit in respect of fraud, are; to identify and assess the risks of material misstatement of the financial statements due to fraud; to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing and implementing appropriate responses to those assessed risks; and to respond appropriately to instances of fraud or suspected fraud identified during the audit. However, the primary responsibility for the prevention and detection of fraud rests with both management and those charged with governance of the company.

Our approach was as follows:

 

 

There are inherent limitations in the audit procedures described above. We are less likely to become aware of instances of non-compliance with laws and regulations that are not closely related to events and transactions reflected in the financial statements. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery or intentional misrepresentations, or through collusion.

Use of our report

This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Ian Matthews
Senior Statutory Auditor
for and on behalf of Moore Kingston Smith LLP
6 August 2025
Chartered Accountants
Statutory Auditor
6th Floor
9 Appold Street
London
EC2A 2AP
Teleperformance BPO UK Limited
Statement of Comprehensive Income
For the year ended 31 March 2025
Page 7
2025
2024
Notes
£
£
Turnover
3
1,210,537
1,129,431
Cost of sales
(1,210,537)
(1,129,431)
Gross profit
-
-
Administrative expenses
(119,861)
(159,997)
Other operating income
115,721
160,870
Operating (loss)/profit
(4,140)
873
Interest receivable and similar income
61,928
224,413
Profit before taxation
57,788
225,286
Taxation
6
(9,467)
(75,301)
Profit for the financial year
48,321
149,985

 

Teleperformance BPO UK Limited
Balance Sheet
As at 31 March 2025
31 March 2025
Page 8
2025
2024
Notes
£
£
£
£
Fixed assets
Tangible assets
7
333
5,658
Current assets
Debtors
8
819,055
3,443,410
Cash at bank and in hand
2,928,284
137,480
3,747,339
3,580,890
Creditors: amounts falling due within one year
9
(333,739)
(220,936)
Net current assets
3,413,600
3,359,954
Net assets
3,413,933
3,365,612
Capital and reserves
Called up share capital
10
1,500,001
1,500,001
Profit and loss reserves
1,913,932
1,865,611
Total equity
3,413,933
3,365,612

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

The financial statements were approved by the board of directors and authorised for issue on 5 August 2025 and are signed on its behalf by:
K  Wise
Director
Company Registration No. 09548599
Teleperformance BPO UK Limited
Statement of Changes in Equity
For the year ended 31 March 2025
Page 9
Share capital
Profit and loss reserves
Total
£
£
£
Balance at 1 April 2023
1,500,001
1,715,626
3,215,627
Year ended 31 March 2024:
Profit and total comprehensive income for the year
-
149,985
149,985
Balance at 31 March 2024
1,500,001
1,865,611
3,365,612
Year ended 31 March 2025:
Profit and total comprehensive income for the year
-
48,321
48,321
Balance at 31 March 2025
1,500,001
1,913,932
3,413,933
Teleperformance BPO UK Limited
Notes to the Financial Statements
For the year ended 31 March 2025
Page 10
1
Accounting policies
Company information

Teleperformance BPO UK Limited is a company limited by shares incorporated in England and Wales. The registered office is Spectrum House, Bond Street, Bristol, United Kingdom, BS1 3LG.

1.1
Accounting convention

These financial statements have been prepared in accordance with FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the requirements of the Companies Act 2006.

The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared on the historical cost convention. The principal accounting policies adopted are set out below.

1.2
Going concern

The directors have considered the possible events which may have an impact on the operations of the company in the near future and how this may impact their ability to continue as a going concern. All of the company's revenue originates from clients based in the UK, with work carried out by Teleperformance Global Business Private Limited, a group company. The group company has confirmed their ongoing support for Teleperformance BPO UK Limited to continue generating revenue.true

 

Therefore, at the time of approving the financial statements, the directors have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future, and for at least twelve months from the date of approval and signing of these accounts. Thus the directors continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3
Turnover

Turnover is recognised at the fair value of the consideration received or receivable for goods and services provided in the normal course of business, and is shown net of VAT and other sales related taxes. The fair value of consideration takes into account trade discounts, settlement discounts and volume rebates.

 

When cash inflows are deferred and represent a financing arrangement, the fair value of the consideration is the present value of the future receipts. The difference between the fair value of the consideration and the nominal amount received is recognised as interest income.

1.4
Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Fixtures and fittings
20% straight line

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is credited or charged to profit or loss.

Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
1
Accounting policies
(Continued)
Page 11
1.5
Impairment of fixed assets

At each reporting period end date, the company reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the company estimates the recoverable amount of the cash-generating unit to which the asset belongs.

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

 

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, the carrying amount of the asset (or cash-generating unit) is reduced to its recoverable amount. An impairment loss is recognised immediately in profit or loss, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

1.6
Cash and cash equivalents

Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.7
Financial instruments

The company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

 

Financial instruments are recognised in the company's balance sheet when the company becomes party to the contractual provisions of the instrument.

 

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Classification of financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
1
Accounting policies
(Continued)
Page 12

Basic financial liabilities, including creditors, bank loans, loans from fellow group companies and preference shares that are classified as debt, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

 

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

 

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

1.8
Equity instruments

Equity instruments issued by the company are recorded at the proceeds received, net of transaction costs. Dividends payable on equity instruments are recognised as liabilities once they are no longer at the discretion of the company.

Changes in the fair value of derivatives that are designated and qualify as fair value hedges are recognised in profit or loss immediately, together with any changes in the fair value of the hedged asset or liability that are attributable to the hedged risk.

1.9
Taxation

The tax expense represents the sum of the tax currently payable and deferred tax.

Current tax

The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as reported in the profit and loss account because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The company’s liability for current tax is calculated using tax rates that have been enacted or substantively enacted by the reporting end date.

Deferred tax

Deferred tax liabilities are generally recognised for all timing differences and deferred tax assets are recognised to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits. Such assets and liabilities are not recognised if the timing difference arises from goodwill or from the initial recognition of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit.

 

The carrying amount of deferred tax assets is reviewed at each reporting end date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax is charged or credited in the profit and loss account, except when it relates to items charged or credited directly to equity, in which case the deferred tax is also dealt with in equity. Deferred tax assets and liabilities are offset when the company has a legally enforceable right to offset current tax assets and liabilities and the deferred tax assets and liabilities relate to taxes levied by the same tax authority.

Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
1
Accounting policies
(Continued)
Page 13
1.10
Leases

Rentals payable under operating leases, including any lease incentives received, are charged to profit or loss on a straight line basis over the term of the relevant lease except where another more systematic basis is more representative of the time pattern in which economic benefits from the leases asset are consumed.

1.11
Foreign exchange

Transactions in currencies other than pounds sterling are recorded at the rates of exchange prevailing at the dates of the transactions. At each reporting end date, monetary assets and liabilities that are denominated in foreign currencies are retranslated at the rates prevailing on the reporting end date. Gains and losses arising on translation in the period are included in profit or loss.

2
Judgements and key sources of estimation uncertainty

In the application of the company’s accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

 

The directors consider there to be no material judgements or adjustments during the period.

3
Turnover and other revenue

An analysis of the company's turnover is as follows:

2025
2024
£
£
Turnover
Business process outsourcing services
1,210,537
1,129,431
Other significant revenue
Interest income
61,928
224,413
Turnover analysed by geographical market
2025
2024
£
£
United Kingdom
1,210,537
1,129,431
Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
Page 14
4
Auditor's remuneration
2025
2024
Fees payable to the company's auditor and associates:
£
£
For audit services
Audit of the financial statements of the company
17,785
16,900
For other services
All other non-audit services
3,931
3,941
5
Employees

The average monthly number of persons (including directors) employed by the company during the year was 0 (2024: 0).

Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
Page 15
6
Taxation
2025
2024
£
£
Current tax
UK corporation tax on profits for the current period
9,467
34,051
Adjustments in respect of prior periods
-
0
41,250
Total current tax
9,467
75,301

The actual charge for the year can be reconciled to the expected charge for the year based on the profit or loss and the standard rate of tax as follows:

2025
2024
£
£
Profit before taxation
57,788
225,286
Expected tax charge based on the standard rate of corporation tax in the UK of 25.00% (2024: 25.00%)
14,447
56,322
Tax effect on losses surrendered by Group (Group relief - prior years)
-
0
41,250
Group relief
(15,778)
(56,322)
Deferred tax adjustments in respect of prior years
1,331
-
0
Tax effect on losses surrendered by Group (Group relief - current period)
9,467
34,051
Taxation charge for the year
9,467
75,301
Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
Page 16
7
Tangible fixed assets
Fixtures and fittings
£
Cost
At 1 April 2024
8,587
Disposals
(6,365)
At 31 March 2025
2,222
Depreciation and impairment
At 1 April 2024
2,929
Depreciation charged in the year
1,400
Eliminated in respect of disposals
(2,440)
At 31 March 2025
1,889
Carrying amount
At 31 March 2025
333
At 31 March 2024
5,658
8
Debtors
2025
2024
Amounts falling due within one year:
£
£
Trade debtors
129,753
151,564
Amounts owed by group undertakings
566,188
3,179,767
Other debtors
22,500
22,500
Prepayments and accrued income
100,614
89,579
819,055
3,443,410
9
Creditors: amounts falling due within one year
2025
2024
£
£
Amounts owed to group undertakings
252,259
158,257
Taxation and social security
57,571
42,930
Accruals and deferred income
23,909
19,749
333,739
220,936
Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
Page 17
10
Share capital
2025
2024
£
£
Ordinary share capital
Issued and fully paid
1,500,001 Ordinary shares of £1 each
1,500,001
1,500,001
11
Operating lease commitments
Lessee

At the reporting end date the company had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

2025
2024
£
£
Within one year
-
0
90,000
Teleperformance BPO UK Limited
Notes to the Financial Statements (Continued)
For the year ended 31 March 2025
Page 18
12
Related party transactions

Other income invoiced to Teleperformance Global Business Private Limited is £69,966 (2024: £93,370). There were also costs of £1,210,537 (2024: £1,129,431) recognised during the year in respect of services provided by Teleperformance Global Business Private Limited. During the year £45,755 (2024: £67,000) was charged to Teleperformance SE in respect of office rental.

 

Included in debtors is an amount of £nil (2024: £2,080,000) due from Teleperformance Global Services FZ LLC, a fellow group undertaking, in respect of two loans granted by Teleperformance BPO UK Limited. Interest income of £37,282 (2024: £200,070) was recognised during the year. Interest totalling £nil (2024: £570,359) is outstanding at the balance sheet date, and is charged at a rate equal to SONIA at year end plus 4.5% as per the loan agreements. The loans are unsecured and have no fixed repayment date.

 

Included in debtors is also an amount of £511,024 (2024: £511,024) due from Dutch Contact Center BV, a fellow group undertaking, in respect of a loan granted by Teleperformance BPO UK Limited. Interest income of £24,646 (2024: £24,343) was recognised during the year. Interest totalling £23,830 (2024: £12,759) is outstanding at the balance sheet date, and is charged at an interest rate of 5.2983% and the maturity date is 11/04/2024 as per the loan agreements. The loan is unsecured.

 

Also included in debtors is an amount of £nil (2024: £5,625) due from Teleperformance SE, the ultimate controlling party.

 

At the year end, amounts of £177,407 (2024: £124,206) was due to Teleperformance Global Services Private Limited. These amounts are interest free and repayable upon demand.

 

During the year £nil (2024: £41,250) was paid to Teleperformance Global BPO UK Limited, a group company in relation to group relief for the year ended 31 March 2024. At year end £34,051 (2024: £34,051) was due to Teleperformance Global BPO UK Limited in relation to group relief for year ended 31 March 2025.

13
Ultimate controlling party

The immediate parent company is Teleperformance BPO Holdings Private Limited, a company registered in India.

 

The ultimate controlling party is Teleperformance SE, a company registered in France.

 

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