The Customer Closeness Company Limited

	Page
Statement of Financial Position	1
Notes to the Financial Statements	2—5

1. General Information

The Customer Closeness Company Limited is a private company, limited by shares, incorporated in England & Wales, registered number 07258398 . The registered office is 28 Minchenden Crescent, London, N14 7EL.

2. Accounting Policies

2.1. Basis of Preparation of Financial Statements

The financial statements have been prepared under the historical cost convention and in accordance with Financial Reporting Standard 102 section 1A Small Entities "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Companies Act 2006.

2.2. Significant judgements and estimations

The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.

In preparing these financial statements the directors have made the following judgements:

Share based payments

The company determines the fair value of equity-settled share options at the grant date using an appropriate pricing model. This calculation requires management to make estimates and judgements regarding several inputs, including the expected life of the options, the volatility of the company’s shares, the risk-free interest rate, and expected employee behavior. These estimates are based on available market data, historical information, and management’s best judgement. Changes in these assumptions could have a material impact on the expense recognised in the financial statements.

Revenues

The recognition of revenue involves judgement in determining the timing and amount of revenue to be recognised. Judgements may include determining whether the criteria for recognising revenue over time or at a point in time are met and estimating variable consideration, where applicable. These estimates are based on historical data, contractual terms, and management's expectations for future outcomes.

2.3. Turnover

Turnover is recognised the the extent that is it probable the economic benefits will flow to the company and the revenue can be reliably measured. Turnover is measured as the fair value of consideration received or receivable, excluding discounts, rebates, valued added tax and other sales taxes.

Turnover is recognised in the period in which the services are provided in accordance with the stage of completion of the contract when all of the following conditions are satisfied:

- the amount of the turnover can be reliably measured;

- it is probable that the company will receive the consideration due under the contract;

- the stage of completion of the contract at the end of the reporting period can be measured reliably; and

- the costs incurred and the costs to complete the contract can be reliably measured.

2.4. Tangible Fixed Assets and Depreciation

Tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. Depreciation is provided at rates calculated to write off the cost of the fixed assets, less their estimated residual value, over their expected useful lives on the following bases:

Fixtures & Fittings	15% reducing balance
Computer Equipment	Over 3 years

Residual value represents the estimated amount which would currently be obtained from disposal of an asset, after deducting estimated costs of disposal, if the asset were already of the age and in the condition expected at the end of its useful life.

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is credited or charged to profit or loss.

2.5. Leasing and Hire Purchase Contracts

Rentals applicable to operating leases where substantially all of the benefits and risks of ownership remain with the lessor are charged to income statement as incurred.

Page 2

Page 3

The Customer Closeness Company Limited

Notes to the Financial Statements (continued)

For The Year Ended 31 March 2025

2.6. Financial Instruments

The company has elected to apply the provisions of Section 11 'Basic Financial Instruments' and Section 12 'Other Financial Instruments Issues' of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the company's statement of financial position when the company becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Derecognition of financial assets

Financial assets are derecognised only when the contractual rights to the cash flows from the asset expire or are settled, or when the company transfers the financial asset and substantially all the risks and rewards of ownership to another entity, or if some significant risks and rewards of ownership are retained but control of the asset has transferred to another party that is able to sell the asset in its entirety to an unrelated third party.

Classification of financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

Basic financial liabilities

Basic financial liabilities, including creditors, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

2.7. Taxation

Income tax expense represents the sum of the tax currently payable and deferred tax.

The tax currently payable is based on taxable profit for the year. Taxable profit differs from profit as reported in the statement of comprehensive income because of items of income or expense that are taxable or deductible in other years and items that are never taxable or deductible. The company's liability for current tax is calculated using tax rates that have been enacted or substantively enacted by the end of the reporting period.

Deferred tax is recognised on timing differences between the carrying amounts of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit. Deferred tax liabilities are generally recognised for all taxable timing differences. Deferred tax assets are generally recognised for all deductible temporary differences to the extent that it is probable that taxable profits will be available against which those deductible timing differences can be utilised. The carrying amount of deferred tax assets is reviewed at the end of each reporting period and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered.

Deferred tax assets and liabilities are measured at the tax rates that are expected to apply in the period in which the liability is settled or the asset realised, based on tax rates (and tax laws) that have been enacted or substantively enacted by the end of the reporting period. Deferred tax liabilities are presented within provisions for liabilities and deferred tax assets within debtors. The measurement of deferred tax liabilities and assets reflect the tax consequences that would follow from the manner in which the Company expects, at the end of the reporting period, to recover or settle the carrying amount of its assets and liabilities.

Current and deferred tax are recognised in profit or loss for the year, except when they relate to items that are recognised in other comprehensive income or directly in equity, in which case current and deferred tax are recognised in other comprehensive income or directly in equity respectively.

2.8. Pensions

The company operates a defined pension contribution scheme. Contributions are charged to the income statement as they become payable in accordance with the rules of the scheme.

Page 3

Page 4

The Customer Closeness Company Limited

Notes to the Financial Statements (continued)

For The Year Ended 31 March 2025

2.9. Share Based Payments

The company issues equity-settled share options to certain employees as part of its remuneration strategy. The fair value of these equity-settled share options is determined at the grant date, using an appropriate pricing model, and is recognised as an expense over the vesting period.

The fair value is calculated by considering factors such as the exercise price, the expected life of the option, the current value of the underlying shares, expected volatility, the risk-free interest rate, and any other market conditions. The expected life used in the model is adjusted, based on management’s best estimate, for the effects of non-transferability, exercise restrictions, and employee behaviour.

The total expense is recognised on a straight-line basis over the vesting period, based on the company’s estimate of the number of options that are expected to vest. This estimate is revised at each reporting date to reflect the company’s current expectations regarding the fulfillment of nonmarket-based vesting conditions, such as service conditions.

Once the fair value is determined at the grant date, it is not subsequently remeasured for accounting purposes. Changes in the fair value of the underlying shares after the grant date do not affect the amount recognised as an expense in the profit and loss account.

3. Average Number of Employees

Average number of employees, including directors, during the year was: 15 (2024: 15)

4. Tangible Assets

	Plant & Machinery etc.
	£
Cost
As at 1 April 2024	36,181

As at 31 March 2025	36,181

Depreciation
As at 1 April 2024	33,323
Provided during the period	1,306

As at 31 March 2025	34,629

Net Book Value
As at 31 March 2025	1,552

As at 1 April 2024	2,858

5. Debtors

	2025	2024
	£	£
Due within one year
Trade debtors	491,660	406,805
Other debtors	35,837	3,660

	527,497	410,465

6. Creditors: Amounts Falling Due Within One Year

	2025	2024
	£	£
Trade creditors	92,154	39,306
Other creditors	331,151	212,805
Taxation and social security	201,424	196,247

	624,729	448,358

7. Share Based Payments

Page 4

Page 5

The Customer Closeness Company Limited

Notes to the Financial Statements (continued)

For The Year Ended 31 March 2025

The company operates an equity-settled share option scheme for certain employees. The scheme provides the employees with the option to purchase shares in the company at a future date at a pre-determined price.

At the balance sheet date there are unexercised options respect of 100 Ordinary Shares of £0.01 with a 10 year vesting period and an exercise price per share of £562.68. The fair value of the option at the grant date has been determined using the Agreed Valuation Method, with reference to the Unrestricted Market Value (UMV) of £562.68 per share as agreed with HMRC. The options were granted in a previous accounting period and there has been no change to these amounts in the year ended 31 March 2025.

The total expense recognised in the profit and loss account for the year ended 31 March 2025 in relation to share-based payments is £5,627 (2024: £7,502). This amount is credited to the Share-Based Payment Reserve within equity.

Page 5

		2025		2024
	Notes	£	£	£	£
FIXED ASSETS
Tangible Assets	4		1,552		2,858

			1,552		2,858
CURRENT ASSETS
Debtors	5	527,497		410,465
Cash at bank and in hand		1,183,950		909,802

		1,711,447		1,320,267
Creditors: Amounts Falling Due Within One Year	6	(624,729 )		(448,358 )

NET CURRENT ASSETS (LIABILITIES)			1,086,718		871,909

TOTAL ASSETS LESS CURRENT LIABILITIES			1,088,270		874,767

NET ASSETS			1,088,270		874,767

CAPITAL AND RESERVES
Called up share capital			2		2
Share based payment reserve			13,129		7,502
Income Statement			1,075,139		867,263

SHAREHOLDERS' FUNDS			1,088,270		874,767