This year we have continued to be specialist in supporting families living with Dementia. We have successfully manged to give respite to families and build positive relationships with the cared for, offering them some normality in their life. This has meant that families can care for their loved ones at home for longer This year we have increased supporting families in the child protection arena. We have regularly donated baby items to local Childrens Services departments to help struggling families and have also linked with local baby banks to make donations to struggling families We have donated 50 hours of free of charge advocacy to people who could not afford to access the service but benefitted from its result We have supported a local care home to provide end of life events We have supported the local hospital with dementia events We have provided 20 hours of free pet therapy We have continued to provide a range of supporting services to the vulnerable people in the community to enhance their lives and to promote their independence and prevent social isolation. This includes spending time with people, arranging trips and sometimes accompanying them, helping with shopping, promoting and supporting with access to the community etc We have continued to ensure that our appointee clients receive the right benefits and also ensured other people in the community access their rights to benefits. We are a corporate appointee recognised by the Department for Work and Pensions. We have helped people to obtain a benefit they would otherwise not have claimed/received, We have successfully appealed 100% of benefit appeals referred to us We have delivered therapeutic services to enhance the lives of people and to promote their wellbeing. These services are delivered to individuals or groups and can be in the form of Pet Therapy or Therapeutic Arts using art, music, photos, dance etc. We have increased the variety of services offered to include percussion, sing along etc We have offered free sessions to people with limited budgets We have continued to carry out independent Social Care services to ensure peoples needs are being met appropriately, their mental capacity is assessed and any entitlement to Health Care funding is considered. The geographical area of this has extended and the staff team has been increased We have provided Mental Capacity assessments on a nationwide basis to support Power of Attorney, court of Protection and Testamentary capacity We have made donations to the value of £8,772 to local charities, vulnerable people, care homes, schools and community projects We have linked with many community groups and hubs and done events with them. We have also done presentations on our services to their staff and service users We have offered support to our staff during the economic crisis such as access to food (breakfast clubs etc) We have continued to partner with a charity supporting people living with dementia to help them access appropriate funding and services. We have also funded and delivered events to them such as therapeutic services We continue partner working with the Emergency Services We have attended and supported several community projects We have continued to provide a Child Protection Advocate at no cost to a parent that was in the court process and was totally unsupported and unable to understand the process We have supported people to access CHC funding where no checklist was even offered and supported them when decisions have been made that are incorrect to get them reviewed We have supported people to secure Reablement on hospital discharge when this has not been offered We have completed benefit forms for people at our cost to enable them to access the benefits to which they are entitled We continue to repay BounceBack loan We are supporting the set up of a sister Personal Care company to provide a gold standard of personal care to include rural areas and variation in standard times We are continuing to rebuild the business following Covid 19. This had a massive impact on our business as the care homes we provided a large number of therapeutic visits to, either continue to provide their own activities as they did during lockdown and therefore never re-engaged us, or they were simply hit like us all, by financial restraints and so don’t have funding available for outside activities. The few we have left have dropped sessions dramatically – eg: weekly to monthly , twice weekly to monthly. We will be concentrating on rebuilding some of these services in 2025 We have seen a significant loss in 2024, partly due to the issues as noted above combined with some bad debts, increases in wage costs and general increased costs but continue with our intention to trade, supported by the directors. In order to assist with cashflow we have downsized offices and are working to reduce overheads including changing accountants, combined with proactively seeking further work in the community.

The staff and our service users are all stakeholders. Service users can be either other professionals such as Solicitors or Social Work and Hospital Teams or people living in the community or in residential or nursing care Staff meetings are held regularly where staff feedback on services and improvements are encouraged. Staff also have individual 1:1 monthly meetings Service users are visited regularly for feedback on service delivery and asked if any improvements can be made or if any other services could be added that would be of benefit We also have feedback forms that are sent to service users and professionals or referrers This information helps us to build up a profile of our users and their needs and how we can help people more effectively This year, again we have received no complaints and many positive testimonials about our staff and services

There were no transactions or arrangements in connection with the remuneration of directors other than what is disclosed in the accounts.

No transfer of assets other than for full consideration