The company continued to provide the practical hands on support to those affected by hoarding, chronic disorganisation, extreme clutter and self neglect. We also provided advice and guidance as well as raising awareness, consultancy, talks and training virtually and over the telephone. The company delivered many talks on raising awareness of hoarding as a mental health disorder, focusing on self-neglect and safeguarding and has delivered talks to numerous groups. During 2024-2025, the company's activities have benefitted the community in the following ways:- * We continued to provide hands on support for the extremely vulnerable, decluttering, organising, clearing physical items and providing emotional and practical support for numerous individuals both in their homes and via email and telephone. This enabled essential works to be carried out, removing biohazardous materials and allowing reinstatement of running water, avoiding potential eviction and ensuring the focus has been on the safety of the homes as well as the clients and families well-being. We have also supported clients return home from hospital. We have supported individuals to accept other agencies to support them in their homes too. * Many of our clients have physical mobility issues and other mental health issues so we have been able to assist in physically taking many items away to local recycling centres, charities and community groups who can use these items for other local residents in need. * We have assisted and provided advice for family members, friends and concerned neighbours and professionals. We are fast becoming known as a helpline for people needing support themselves as well as those around them. There continues to be a vast increase in calls and emails we received from people, especially statutory agencies, who we were able to assist and signpost to help and support. We have worked alongside many agencies including the fire services, social services, police and the members of the NHS. * We have continued to raise awareness of hoarding by conducting presentations addressing the concerns, health and safety aspects of this disorder to social interest groups, support agencies, NHS, Social Services, Environmental Health and hoarding panels and forums. We contributed to Hoarding Awareness week in May. We attended an event raising awareness in Hampshire with Jo Cooke as the main speaker. * We continue to facilitate our support groups, one in Berkshire and three online / telephone. We have assisted in setting up more support groups across the country as well as attending others. We are also in conversation with more people about the possibility of setting up more support groups across the UK. * We have continued to use the clutter image ratings to measure and communicate the level of clutter in houses. In addition, we have been using the HOMES assessment form and a progress form we have introduced and share with others as a tool. We also use and share the Icebreaker Form as a tool for people to start a conversation with health professionals. * We continued to deliver extensive hoarding awareness training virtually to fire services, Adult and Children's services, support agencies, MIND, Age UK, APDO members, environmental health, psychologists, family members, friends, charities, autism charities, Housing Associations, NHS, homeless charities, tenancy sustainment workers, therapists, mental health workers and the police. We have further developed our training to reflect our growing understanding of hoarding disorder, chronic disorganisation and extreme clutter and continue to adapt and change the training to reflect this. We are developing and introducing a new chronic disorganisation training course to delve even deeper into this area. * Our training is now CPD accredited by CPD, which reflects the quality and structure suitability for accreditation. We have also developed more Policies and Procedures to ensure compliance. * We have supported Oxford University again, Northumberland University and Kings College London in being able to contribute to much needed research on the complexities of hoarding. We have actively posted requests to contribute to the research on our website and publicised across our social media channels. * We still have people working with people affected in Yorkshire, Derbyshire, Devon, Cornwall, Berkshire, London, Bath and Bristol. We continued to employ a social media operative to put a great deal of energy into raising awareness this way. * We inspired and supported a new hoarding panel in Bournemouth, Christchurch and Poole and are continuing to support them as well as encouraging other areas to adopt this initiative.

The company's stakeholders are clients, delegates on our training, attendees of our support groups and the numerous enquiries we receive either via telephone or email. * Clients - we conduct an initial assessment with each client. At the start of each session we act upon the assessment and then review this at the end of the session using our progress form. When a client was nearing the end of their sessions with us, as part of our exit strategy, we also documented what worked well/what didn't and considered the feedback as appropriate. * Training delegates - we encourage completion of a feedback form following every training session and respond to these individually. This continues to encourage us to add in more group exercises, videos and adapt more slides to images rather than text, greatly improving our training and how people are able to learn using these different styles. * Support groups - we focus on facilitating these groups and continue to encourage the group to make any decisions and run the group through their collective conscience. This is a continuous process from month to month and includes feedback and adaptation. * Enquiries - via email and telephone. We arrange for clients to feedback and follow through on all enquiries and provide the necessary support and signposting.

The total value of Directors' Remuneration is £30298 See attached accounts.

No transfer of assets other than for full consideration