IRIS Accounts Production v25.2.0.378 Other Company accounts True false Pounds 1.4.24 31.3.25 31.3.25 FY FRS 102 Audited Small companies regime for accounts Full Charities SORP true true true true true false true false true iso4217:GBPiso4217:USDiso4217:EURxbrli:sharesxbrli:pureutr:tonnesutr:kWhSC3709362024-03-31SC3709362025-03-31SC3709362024-04-012025-03-31SC3709362023-03-31SC3709362023-04-012024-03-31SC3709362024-03-31SC370936ns0:CharitableCompanyLimitedByGuarantee2024-04-012025-03-31SC370936ns15:PoundSterling2024-04-012025-03-31SC370936ns11:FRS1022024-04-012025-03-31SC370936ns11:Audited2024-04-012025-03-31SC370936ns11:SmallCompaniesRegimeForAccounts2024-04-012025-03-31SC370936ns11:FullAccounts2024-04-012025-03-31SC370936ns11:CharitiesSORP2024-04-012025-03-31SC370936ns16:EnglandWales2024-04-012025-03-31SC370936ns11:RegisteredOffice2024-04-012025-03-31SC370936ns0:Trustee22024-04-012025-03-31SC370936ns0:Trustee32024-04-012025-03-31SC370936ns0:Trustee42024-04-012025-03-31SC370936ns0:Trustee52024-04-012025-03-31SC370936ns0:Trustee12024-04-012025-03-31SC370936ns0:Trustee62024-04-012025-03-31SC370936ns0:Trustee72024-04-012025-03-31SC370936ns0:Trustee82024-04-012025-03-31SC370936ns0:TotalUnrestrictedFunds2024-04-012025-03-31SC370936ns0:TotalRestrictedIncomeFunds2024-04-012025-03-31SC370936ns0:Activity82024-04-012025-03-31SC370936ns0:TotalUnrestrictedFundsns0:Activity82024-04-012025-03-31SC370936ns0:Activity8ns0:TotalRestrictedIncomeFunds2024-04-012025-03-31SC370936ns0:Activity82023-04-012024-03-31SC370936ns0:TotalUnrestrictedFunds2024-03-31SC370936ns0:TotalRestrictedIncomeFunds2024-03-31SC370936ns0:TotalUnrestrictedFunds2025-03-31SC370936ns0:TotalRestrictedIncomeFunds2025-03-31SC370936ns0:TotalUnrestrictedFundsns10:WithinOneYear2025-03-31SC370936ns10:WithinOneYearns0:TotalRestrictedIncomeFunds2025-03-31SC370936ns10:WithinOneYear2025-03-31SC370936ns10:WithinOneYear2024-03-31SC370936ns10:PlantMachinery2024-04-012025-03-31SC370936ns10:ComputerEquipment2024-04-012025-03-31SC37093622024-04-012025-03-31SC37093612024-04-012025-03-31SC37093612023-04-012024-03-31SC370936ns10:OwnedAssets2024-04-012025-03-31SC370936ns10:OwnedAssets2023-04-012024-03-31SC370936ns0:TotalUnrestrictedFunds2023-04-012024-03-31SC370936ns0:TotalRestrictedIncomeFunds2023-04-012024-03-31SC370936ns0:TotalUnrestrictedFundsns0:Activity82023-04-012024-03-31SC370936ns0:Activity8ns0:TotalRestrictedIncomeFunds2023-04-012024-03-31SC370936ns10:PlantMachinery2024-03-31SC370936ns10:ComputerEquipment2024-03-31SC370936ns10:PlantMachinery2025-03-31SC370936ns10:ComputerEquipment2025-03-31SC370936ns10:PlantMachinery2024-03-31SC370936ns10:ComputerEquipment2024-03-31
REGISTERED COMPANY NUMBER: SC370936 (Scotland)
REGISTERED CHARITY NUMBER: SC007443














Report of the Trustees and

Financial Statements for the Year Ended 31 March 2025

for

Hamilton Citizens Advice Bureau

Hamilton Citizens Advice Bureau






Contents of the Financial Statements
for the Year Ended 31 March 2025




Page

Report of the Trustees 1 to 7

Report of the Independent Auditors 8 to 11

Statement of Financial Activities 12

Balance Sheet 13

Cash Flow Statement 14

Notes to the Cash Flow Statement 15

Notes to the Financial Statements 16 to 26

Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

OBJECTIVES AND ACTIVITIES
Objectives and aims
Our Vision

A resilient community, active citizens and a safety net for those in need.

Our Objectives 2024/25

- Continue to develop our community-based services, establishing further locations to ensure we are as accessible as possible.
- Work with partners to secure town centre premises which are fit for our purposes, ensuring we continue to meet the needs of our community.
- Continue to deliver our 2023-2026 strategic plan, taking forward the work we started in 2023/24.
- Ensure all our staff and volunteers are supported, have access to excellent training and personal development opportunities.
- Contribute to tackling child poverty and wider inequalities by focusing our resources and sharing our experiences and knowledge.
- Continue to contribute to local networks and forums, including the Child Poverty Action Group, Third Sector Chief Officers Group, Homelessness Strategy Group and the South Lanarkshire Community Planning Partnership.
- Achieve Investing in Volunteers accreditation.


Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


OBJECTIVES AND ACTIVITIES
Significant activities
Who used and benefited from the Services of Hamilton CAB in 2024/25

During 2024/25 advice was provided to 3,986 people (2023/24: 3,982). Of these, 2155 (2367) had never used our service before. We had a total of 13,374 (10,363) contacts with people during the year.

People using our services in 2024/25 came from all social and economic backgrounds and from 21 (24) different ethnic groups. The age profile of people who used our service ranged from 15 - 80+ years.

What was provided

We provided a mix of advice, practical assistance and support, negotiation and arbitration, casework, and representation on 13,239 (12,029) different issues across 16 areas of advice.

Social Security matters continued to be the main area of enquiries, comprising 38% (36%) of our work. 38% of these enquiries related to Adult Disability Payment and 15% were Universal Credit issues.

The number of energy and utilities issues made up 17% (18%) of our work. Most (98%) of these enquiries related to enquiries about electricity and gas, and 45% of these related to emergency fuel voucher assistance.


Finance & Charitable support enquiries made up 17% (17%) of our work. 70% of these enquiries related to emergency food vouchers.

Housing issues comprised 9% (8%) of our enquiries. The majority (39%) related to Local Authority housing issues. We continued to provide a specialist in-court advice service during the reporting period. A change to the funding priorities for this service saw the removal of assistance with simple procedures, and a focus on helping those facing repossession action in relation to their homes. In the reporting period, the in-court service helped 226 people. At the beginning of 2025, we lost our office at Birnie House due to changes within the civil court building. We continue to have access to a room to support clients on in-person court days and would like to thank the court staff for their ongoing support.
Our drop-in service is provided by volunteer advisers and deals with both routine and emergency enquiries. We continue to operate a triage system for initial contacts. During the reporting period, the drop-in service provided advice to 2115 (1,607) people. Of the advice provided, 48% related to welfare benefits issues and 17% to housing.

The grant funding provided by South Lanarkshire Council on an annual basis supported the volunteer service as well as management and administration costs. This was supplemented by Scottish Government Money Talk Plus funding to provide a five-day service. Funding was secured from South Lanarkshire Council and the Scottish Government for 2024/25 ensuring the continuity of this service. South Lanarkshire Council continued to provide the main Bureau premises, on Almada Street, rent free.
Securing Financial Gain
We continue to provide value for money and bring income into the pockets of local people. A total of £1,079,995 (£1,042,832) was secured in financial gain for people using our services. We generated £20 (£20) for each £1 of SLC grant funding provided.

Delivery of Services

Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


OBJECTIVES AND ACTIVITIES

We offered a mixture of face-to-face, telephone and email advice with home visits offered where appropriate.

Contact with people was 27% (30%) face-to-face; 66% (61%) by telephone; 2% (2%) by letter and 5% (7%) by email. Substantial ongoing contact with people is maintained through SMS and use of mobile phones.
We continued to participate in community groups, increased our use of social media and made good use of our networks to ensure we were as accessible as possible.

Learning environment

We continued to provide a learning and development environment for our staff and encouraged and supported them to achieve their potential. A full programme of internal and external opportunities was offered using face-to-face and online platforms and, enthusiastically, taken up. The Citizens Advice Scotland electronic learning management system continued to be used for access to learning materials, e-learning, logging and managing progress on core and external training and personal development.

Quality of Advice

During 2024/25, we actively worked to ensure we will achieve reaccreditation at our next SNS audit, which began at the start of 2025. We also continued to comply with CAS membership conditions. During the reporting period we achieved full compliance in relation to our SACAB membership standards audit. We continued to receive excellent results and feedback on our CAS quarterly quality of advice audit.


Work with partners to secure premises and funding to enable relocation to Hamilton Town Centre

Securing accessible, fit-for-purpose premises in Hamilton town centre remains one of our most significant and persistent challenges. Throughout the reporting period, we actively explored several potential opportunities; however, none met our requirements, largely due to financial constraints. We remain committed to addressing this critical need and continue to work with South Lanarkshire Council to identify and pursue viable options.


Work with partners and our community to begin to deliver our new 2023 to 2026 Strategic Plan

We continued work to deliver our Strategic Plan, Here for All. This plan was developed through consultation with our community, staff, volunteers and partners and set the following objectives:
- Enhance our service delivery
- Stay resilient
- Build the brand

Our progress in 2024/25:
A significant amount of work was done to improve our social media engagement, including introducing a new communication and engagement strategy and recruiting a new volunteer social media coordinator.
During the reporting period the Board also agreed to fund a part-time Business Development Officer post to strengthen our financial position. This post will explore alternative fundraising opportunities beyond grants to ensure we remain financial resilient in the years to come.

Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


OBJECTIVES AND ACTIVITIES


Continue to develop our community-based services, ensuring we are accessible to all

In 2024/25, we significantly expanded our outreach efforts, delivering services from 12 different locations across Hamilton, Blantyre, Larkhall, Uddingston, and Bothwell. This targeted approach was vital in reaching some of the most vulnerable and hard-to-reach individuals in our communities, helping us to remain as accessible and inclusive as possible. Through our outreach work, we provided support to over 200 people who may otherwise have faced barriers to accessing advice. We are deeply grateful to our community partners for generously hosting us and enabling this vital work to happen.

Partnerships

Good partnerships and working relationships are crucial and we continued to be fully committed to ensuring that these were maintained and developed so that we could best meet the needs of local people and make the best use of limited resources. We continued to focus on developing collaborative working arrangements and referral pathways with community led organisations. During 2024/25, our partnerships were strengthened, and new working relationships formed.

Many thanks to our partners:

South Lanarkshire Council, Scottish Courts Administration, NHS Lanarkshire, SL Health & Social Care Partnership, VASLan, Lanarkshire Carers Centre, Terminal 1, COVEY, PAMIS, Liber8, The Beacons, Larkhall & District Volunteer Group, Hamilton District Foodbank, Clyde, Avon and Nethan Foodbank, our neighbouring CABs, Community Links, Legal Services Agency, Blantyre Miners Welfare, June Stewart Centre, Trust Jack Foundation, Blantyre Parish Church, Whitehill Community Group, Nazarene Church Hall, Uddingston, Bothwell Parish Church, Blantyre Life and Hareleeshill Community Group.

Recruiting and Retaining Volunteers
Over the year, we had enquiries from 91 (59) people interested in volunteering with us. Of these:
- 26 (29) returned the application form and were invited for interview
- 12 people withdrew as they could not commit to 6 hours per week minimum
- 3 people completed the selection process and commenced Trustee recruitment.
- At 31st March 2025 we had 21 (25) active volunteers - 10 advisers, 5 in training and 6 admin/triage/reception


Achieve Investing in Volunteers Accreditation


During the reporting period, we formally began our journey towards achieving the Investing in Volunteers (IiV) accreditation-the UK's gold standard for excellence in volunteer management. This commitment reflects the high value we place on our volunteers and our determination to provide them with a consistently positive, supportive, and rewarding experience. Gaining this accreditation will not only demonstrate to our current and prospective volunteers how much they are appreciated but also give us assurance that our volunteer practices meet the highest standards across the sector.


Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025

FINANCIAL REVIEW
Reserves policy
The reserve policy is to maintain a sufficient level of reserves to enable operating activities to be
maintained at acceptable levels and within contractual requirements, taking account of potential
risks and contingencies that may arise from time to time. The Trustees believe an amount
equivalent to three to six months of unrestricted expenditure (£20,000 - £40,000) is reasonable.
This policy is reviewed annually by the Trustees. Currently general funds which have not been
designated to other purposes are £79,026 In addition, £70,000 has been set aside to meet the
financial risks associated with potential contingencies and any uncertainty relating to the charity’s
operating activities, with an additional £39,216 designated to new premises expenditure.

Our main source of income continues to be by way of grant funding. Total incoming resources
were £564,748 (2024: £616,916). Resources expended during the year were £583,277 (2024:
£573,218). Net expenditure for the year was £18,529 (Net income 2024: £43,698).

OUR OBJECTIVES 2025/26
- Begin work on our 2026-2029 Strategic Plan, ensuring our staff, volunteers, trustees and community feed into this plan.
- Refresh our volunteer training to ensure we make the most of our volunteers and offer them the best experience possible.
- Work with our Business Development Officer to strengthen our financial position by pursuing new fundraising opportunities, in line with our fundraising policy.
- Establish a premises working group made up staff, volunteers and trustees to fully investigate our options in relation to new premises.
- Continue to contribute to local third sector and statutory networks and forums, ensuring we continue to tackle local inequalities by sharing resources, experience and knowledge

STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
On 28 January 2010, the Bureau registered as a company limited by guarantee and adopted Articles of Association at a meeting specially convened for this purpose. In the event of the company being wound up members are required to contribute an amount not exceeding £1.

Recruitment and appointment of new trustees
The Trustees are recruited and appointed in accordance with the Articles of Association. A recruitment and selection policy and procedure is in place and reviewed regularly ensuring best practice. New trustees are provided with a handbook, induction training which includes awareness of the role and responsibilities of the governing body and individual trustees. It also includes familiarisation with the Bureau's history, structure, purpose, key policies and its work. Training needs are identified on joining the Board and annually reviewed. Trustees attend training provided by Citizens Advice Scotland and the Scottish Council for Voluntary Organisations and attend local and national conferences to maintain knowledge and ensure awareness of environment.

Organisational structure
The Trustees are responsible for the strategic direction and effective governance of the Bureau. Key responsibilities include developing and reviewing the strategic plan; agreeing annual plans and budgets; ensuring compliance with legislation and regulations - particularly employment, health and safety and data protection; ensuring robust financial planning and management systems are in place and regularly reviewed. The operational management of the Bureau is delegated to the Chief Officer within the agreed strategic and operational framework.

Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


STRUCTURE, GOVERNANCE AND MANAGEMENT
Wider network
Hamilton Citizens Advice Bureau is an independent organisation but is a member of the Scottish Association of Citizens Advice Bureau.

Risk management
The Board, with support from the Chief Officer, has adopted a structured approach to risk management into the management practices. An annual review of major risks facing our organisation is conducted to consider the impact and likelihood of such risks and the potential actions to mitigate these risks are explored. The findings are reported, discussed and acted upon by the Board. Hamilton CAB also safeguards against risks by maintaining Trustee Indemnity and Professional Indemnity insurances.

REFERENCE AND ADMINISTRATIVE DETAILS
Registered Company number
SC370936 (Scotland)

Registered Charity number
SC007443

Registered office
Almada Tower
67 Almada Street
Hamilton
South Lanarkshire
ML3 0HQ

Trustees
Imtiaz Ahmed (appointed 13.11.24)
Cameron Bailey
Josh McArthur
Rosemary Ann Robinson (Chair)
Graham Fraser Sturrock
George Welsh (resigned 26.2.25)
Martyn Connolly (appointed 26.2.25)
Amanda Mccool (appointed 26.2.25)

Auditors
Accountants Plus (Hamilton) Ltd
T/A Accountants Plus
Statutory Auditor
Second Floor
Airbles House
270 Airbles Road
Motherwell
ML1 3AT

Chief Officer
Jennifer Howdle


Hamilton Citizens Advice Bureau (Registered number: SC370936)

Report of the Trustees
for the Year Ended 31 March 2025


REFERENCE AND ADMINISTRATIVE DETAILS
Bank

Unity Trust Bank plc
PO Box 7193
Planetary Road
Willenhall
WV1 9DG

STATEMENT OF TRUSTEES' RESPONSIBILITIES
The trustees (who are also the directors of Hamilton Citizens Advice Bureau for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to

-select suitable accounting policies and then apply them consistently;
-observe the methods and principles in the Charity SORP;
-make judgements and estimates that are reasonable and prudent;
-prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

-there is no relevant audit information of which the charitable company's auditors are unaware; and
-the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information.

AUDITORS
The auditors, Accountants Plus (Hamilton) Ltd, will be proposed for re-appointment at the forthcoming Annual General Meeting.

Approved by order of the board of trustees on 27 August 2025 and signed on its behalf by:



Graham Fraser Sturrock - Trustee

Report of the Independent Auditors to the Trustees and Members of
Hamilton Citizens Advice Bureau

Opinion
We have audited the financial statements of Hamilton Citizens Advice Bureau (the 'charitable company') for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:
-give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;
-have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
-have been prepared in accordance with the requirements of the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and Regulation 8 of the Charities Accounts (Scotland) Regulations 2006.

Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern
In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Report of the Independent Auditors to the Trustees and Members of
Hamilton Citizens Advice Bureau


Other information
The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with the financial statements; and
- the Report of the Trustees has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters where the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) requires us to report to you if, in our opinion:
- adequate and proper accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or
- the financial statements are not in agreement with the accounting records and returns; or
- certain disclosures of trustees' remuneration specified by law are not made; or
- we have not received all the information and explanations we require for our audit; or
- the trustees were not entitled to take advantage of the small companies exemption from the requirement to prepare a Strategic Report or in preparing the Report of the Trustees.

Responsibilities of trustees
As explained more fully in the Statement of Trustees' Responsibilities, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Report of the Independent Auditors to the Trustees and Members of
Hamilton Citizens Advice Bureau


Our responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Irregularities, including fraud, are instances of noncompliance with laws and regulations. We identified and assessed the risks of material misstatement of the financial statements from irregularities, whether due to fraud or error, and discussed these among our audit team members. We then designed and performed audit procedures to respond to those risks, including obtaining audit evidence sufficient and appropriate to provide a basis for our opinion.

In identifying and assessing the risks or material misstatements in respect of irregularities, including fraud and non-compliance with laws and regulations we considered the following;
- The nature of the charity, the environment in which it operates and the control procedures implemented by management and the trustees; and
- Our enquiries of management and trustees about their identification and assessment of the risks of irregularities.

Based on our understanding of the charity and the sector as a whole we identified that the principal risks of non-compliance with laws and regulations related to, but were not limited to;
- Regulations and legislation pertinent to the charity's operations; and
- UK tax and employment legislation.

We considered the extent to which non-compliance might have a material impact on the financial statements. We also considered those laws and regulations which have a direct impact on the preparation of the financial statements, such as the Charities and Trustee Investment (Scotland) Regulations 2006. We evaluated management and trustees' incentives and opportunities for fraudulent manipulation of the financial statements (including the risk of management override of controls), and determined that the principal risks of the charity were related to;
- Inappropriate journal entries; and
- Management bias in accounting estimates.

Audit response to the risks identified:
Our procedures to respond to the risks identified included the following:
- Gaining an understanding of the legal and regulatory framework applicable to the charity and the sector in which it operates;
- Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with provisions of relevant laws and regulations described as having a direct effect on the financial statements;
- Enquiring of management, trustees and legal advisors concerning actual or potential litigation and claims;
- Reading minutes of meetings of those charged with governance;
- In addressing the risk of fraud as a result of management override of controls, testing the appropriateness of journal entries and other adjustments and evaluating rationale of any significant transactions that are unusual or outside the normal course of business; and

Report of the Independent Auditors to the Trustees and Members of
Hamilton Citizens Advice Bureau

- Communicating relevant identified laws and regulations and potential fraud risks to all audit team members, and remaining alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.

There are inherent limitations in the audit procedures described above. The further removed any non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we would become aware of it. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery or intentional misrepresentations, or through collusion.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report
This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company's trustees, as a body, in accordance with Regulation 10 of the Charities Accounts (Scotland) Regulations 2006. Our audit work has been undertaken so that we might state to the charitable company's members and the trustees those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.




Fiona Struthers (Senior Statutory Auditor)
for and on behalf of Accountants Plus (Hamilton) Ltd
T/A Accountants Plus
Statutory Auditor
Eligible to act as an auditor in terms of Section 1212 of the Companies Act 2006
Second Floor
Airbles House
270 Airbles Road
Motherwell
ML1 3AT

29 August 2025

Hamilton Citizens Advice Bureau

Statement of Financial Activities
for the Year Ended 31 March 2025

31.3.25 31.3.24
Unrestricted Restricted Total Total
funds funds funds funds
Notes £    £    £    £   
INCOME AND ENDOWMENTS FROM
Donations and legacies 2 - - - 875

Charitable activities 4
Charitable activities 56,026 503,170 559,196 614,711

Investment income 3 5,555 (3 ) 5,552 1,330
Total 61,581 503,167 564,748 616,916

EXPENDITURE ON
Charitable activities 5
Charitable activities 54,355 528,922 583,277 573,218

NET INCOME/(EXPENDITURE) 7,226 (25,755 ) (18,529 ) 43,698
Transfers between funds 15 54,384 (54,384 ) - -
Net movement in funds 61,610 (80,139 ) (18,529 ) 43,698

RECONCILIATION OF FUNDS
Total funds brought forward 128,813 128,324 257,137 213,439

TOTAL FUNDS CARRIED FORWARD 190,423 48,185 238,608 257,137

Hamilton Citizens Advice Bureau (Registered number: SC370936)

Balance Sheet
31 March 2025

31.3.25 31.3.24
Unrestricted Restricted Total Total
funds funds funds funds
Notes £    £    £    £   
FIXED ASSETS
Tangible assets 11 2,182 - 2,182 4,198

CURRENT ASSETS
Debtors 12 19,642 - 19,642 8,117
Cash at bank and in hand 175,535 48,187 223,722 249,592
195,177 48,187 243,364 257,709

CREDITORS
Amounts falling due within one year 13 (6,936 ) (2 ) (6,938 ) (4,770 )

NET CURRENT ASSETS 188,241 48,185 236,426 252,939

TOTAL ASSETS LESS CURRENT
LIABILITIES

190,423

48,185

238,608

257,137

NET ASSETS 190,423 48,185 238,608 257,137
FUNDS 15
Unrestricted funds 190,423 128,813
Restricted funds 48,185 128,324
TOTAL FUNDS 238,608 257,137

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.


The financial statements were approved by the Board of Trustees and authorised for issue on 27 August 2025 and were signed on its behalf by:





Graham Fraser Sturrock - Trustee

Hamilton Citizens Advice Bureau

Cash Flow Statement
for the Year Ended 31 March 2025

31.3.25 31.3.24
Notes £    £   

Cash flows from operating activities
Cash generated from operations 1 (31,424 ) 73,107
Net cash (used in)/provided by operating activities (31,424 ) 73,107

Cash flows from investing activities
Purchase of tangible fixed assets - (1,479 )
Interest received 5,552 1,330
Net cash provided by/(used in) investing activities 5,552 (149 )

Change in cash and cash equivalents
in the reporting period

(25,872

)

72,958
Cash and cash equivalents at the
beginning of the reporting period

2

249,592

176,634
Cash and cash equivalents at the end
of the reporting period

2

223,720

249,592

Hamilton Citizens Advice Bureau

Notes to the Cash Flow Statement
for the Year Ended 31 March 2025

1. RECONCILIATION OF NET (EXPENDITURE)/INCOME TO NET CASH FLOW FROM OPERATING
ACTIVITIES
31.3.25 31.3.24
£    £   
Net (expenditure)/income for the reporting period (as per the
Statement of Financial Activities)

(18,529

)

43,698
Adjustments for:
Depreciation charges 2,017 3,336
Interest received (5,552 ) (1,330 )
(Increase)/decrease in debtors (11,526 ) 27,253
Increase in creditors 2,166 150
Net cash (used in)/provided by operations (31,424 ) 73,107

2. ANALYSIS OF CASH AND CASH EQUIVALENTS
31.3.25 31.3.24
£    £   
Cash in hand 297 226
Notice deposits (less than 3 months) 223,425 249,366
Overdrafts included in bank loans and overdrafts falling due within one
year

(2

)

-
Total cash and cash equivalents 223,720 249,592



3. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.24 Cash flow At 31.3.25
£    £    £   
Net cash
Cash at bank and in hand 249,592 (25,870 ) 223,722
Bank overdrafts - (2 ) (2 )
249,592 (25,872 ) 223,720
Total 249,592 (25,872 ) 223,720

Hamilton Citizens Advice Bureau

Notes to the Financial Statements
for the Year Ended 31 March 2025

1. ACCOUNTING POLICIES

Basis of preparing the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Tangible fixed assets
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.


Plant and machinery - 25% on cost
Computer equipment - 15% on reducing balance

Taxation
The charity is exempt from corporation tax on its charitable activities.

Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Pension costs and other post-retirement benefits
The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.

Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

2. DONATIONS AND LEGACIES
31.3.25 31.3.24
£    £   
Donations - 875

3. INVESTMENT INCOME
31.3.25 31.3.24
£    £   
Deposit account interest 5,552 1,330

4. INCOME FROM CHARITABLE ACTIVITIES
31.3.25 31.3.24
Activity £    £   
Grants Charitable activities 559,196 614,711

Grants received, included in the above, are as follows:
31.3.25 31.3.24
£    £   
Grants 559,196 614,711

5. CHARITABLE ACTIVITIES COSTS
Support
Direct costs (see
Costs note 6) Totals
£    £    £   
Charitable activities 538,160 45,117 583,277

6. SUPPORT COSTS
Governance
costs
£   
Charitable activities 45,117

Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025


7. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

31.3.25 31.3.24
£    £   
Auditors' remuneration 5,160 4,770
Auditors' remuneration for non audit work 1,440 -
Depreciation - owned assets 2,016 3,335

8. TRUSTEES' REMUNERATION AND BENEFITS

There were no trustees' remuneration or other benefits for the year ended 31 March 2025 nor for the year ended 31 March 2024.


Trustees' expenses

There were no trustees' expenses paid for the year ended 31 March 2025 nor for the year ended 31 March 2024.


9. STAFF COSTS
31.3.25 31.3.24
£    £   
Wages and salaries 437,113 433,997
Social security costs 32,374 32,174
Other pension costs 8,770 8,773
478,257 474,944

The average monthly number of employees during the year was as follows:

31.3.25 31.3.24
Management 2 2
Advisory 16 16
18 18

No employees received emoluments in excess of £60,000.


Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted Restricted Total
funds funds funds
£    £    £   
INCOME AND ENDOWMENTS FROM
Donations and legacies 875 - 875

Charitable activities
Charitable activities 56,121 558,590 614,711

Investment income 1,332 (2 ) 1,330
Total 58,328 558,588 616,916

EXPENDITURE ON
Charitable activities
Charitable activities 64,190 509,028 573,218

NET INCOME/(EXPENDITURE) (5,862 ) 49,560 43,698
Transfers between funds 28,435 (28,435 ) -
Net movement in funds 22,573 21,125 43,698

RECONCILIATION OF FUNDS
Total funds brought forward 106,241 107,198 213,439

TOTAL FUNDS CARRIED FORWARD 128,814 128,323 257,137


Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

11. TANGIBLE FIXED ASSETS
Plant and Computer
machinery equipment Totals
£    £    £   
COST
At 1 April 2024 and 31 March 2025 28,608 12,593 41,201
DEPRECIATION
At 1 April 2024 25,663 11,340 37,003
Charge for year 1,827 189 2,016
At 31 March 2025 27,490 11,529 39,019
NET BOOK VALUE
At 31 March 2025 1,118 1,064 2,182
At 31 March 2024 2,945 1,253 4,198

12. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.25 31.3.24
£    £   
Other debtors 2,714 8,117
Prepayments and accrued income 16,928 -
19,642 8,117

13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.25 31.3.24
£    £   
Bank loans and overdrafts (see note 14) 2 -
Other creditors 336 -
Accrued expenses 6,600 4,770
6,938 4,770


Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

14. LOANS

An analysis of the maturity of loans is given below:

31.3.25 31.3.24
£    £   
Amounts falling due within one year on demand:
Bank overdrafts 2 -

15. MOVEMENT IN FUNDS
Net Transfers
movement between At
At 1.4.24 in funds funds 31.3.25
£    £    £    £   
Unrestricted funds
General fund 54,615 9,242 15,168 79,025
Fixed Assets 4,198 (2,016 ) - 2,182
Employment Obligations 70,000 - - 70,000
Premises - - 39,216 39,216
128,813 7,226 54,384 190,423
Restricted funds
Money Advice 5,308 6,313 (1 ) 11,620
In Court Lay Representation 195 (196 ) 1 -
Health & Social Care - 2,830 - 2,830
Tackling Poverty - (368 ) 368 -
LEAP 31,340 11,877 (31,217 ) 12,000
NHS CLW 4,354 (4,425 ) 71 -
CORRA 5,524 (5,525 ) - (1 )
BofS 40,000 (27,386 ) (12,614 ) -
Money Talk Plus - 3,001 (3,001 ) -
CAS Gambling 4,781 (861 ) - 3,920
CAS Aviva - 5,579 - 5,579
SLC ADP 8,634 (8,634 ) (1 ) (1 )
Vaslan Combat CofL 28,188 (28,196 ) 8 -
CAS Safe and Warm - 7,998 (7,998 ) -
Independent Age - 8,366 - 8,366
SPEN - 3,675 - 3,675
EVIsa - 197 - 197
128,324 (25,755 ) (54,384 ) 48,185
TOTAL FUNDS 257,137 (18,529 ) - 238,608

Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

15. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General fund 61,580 (52,338 ) 9,242
Fixed Assets - (2,016 ) (2,016 )
61,580 (54,354 ) 7,226
Restricted funds
Money Advice 18,541 (12,228 ) 6,313
In Court Lay Representation 164,964 (165,160 ) (196 )
Health & Social Care 49,998 (47,168 ) 2,830
Tackling Poverty 20,954 (21,322 ) (368 )
LEAP 50,047 (38,170 ) 11,877
NHS CLW 42,398 (46,823 ) (4,425 )
CORRA (2 ) (5,523 ) (5,525 )
BofS (1 ) (27,385 ) (27,386 )
Money Talk Plus 52,490 (49,489 ) 3,001
CAS Gambling 2,760 (3,621 ) (861 )
CAS Aviva 26,137 (20,558 ) 5,579
SLC ADP - (8,634 ) (8,634 )
Vaslan Combat CofL 1 (28,197 ) (28,196 )
CAS Safe and Warm 45,410 (37,412 ) 7,998
CAS Funding Boost 5,000 (5,000 ) -
Independent Age 20,599 (12,233 ) 8,366
SPEN 3,675 - 3,675
EVIsa 197 - 197
503,168 (528,923 ) (25,755 )
TOTAL FUNDS 564,748 (583,277 ) (18,529 )


Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

15. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Net Transfers
movement between At
At 1.4.23 in funds funds 31.3.24
£    £    £    £   
Unrestricted funds
General fund 30,187 (2,527 ) 26,955 54,615
Fixed Assets 6,054 (3,336 ) 1,480 4,198
Employment Obligations 70,000 - - 70,000
106,241 (5,863 ) 28,435 128,813
Restricted funds
Money Advice - 3,804 1,504 5,308
In Court Lay Representation - 3,684 (3,489 ) 195
Health & Social Care - 3,646 (3,646 ) -
Tackling Poverty - 1,503 (1,503 ) -
LEAP 14,941 16,399 - 31,340
NHS CLW 7,424 (3,070 ) - 4,354
CORRA 31,529 (41,775 ) 15,770 5,524
BofS 33,334 30,986 (24,320 ) 40,000
Money Talk Plus - 15,635 (15,635 ) -
Cost of Living HL 12,500 (12,133 ) (367 ) -
CAS Gambling 1,793 2,988 - 4,781
CAS SGN Outreach 5,677 (5,700 ) 23 -
SLC ADP - 17,205 (8,571 ) 8,634
Vaslan Combat CofL - 16,389 11,799 28,188
107,198 49,561 (28,435 ) 128,324
TOTAL FUNDS 213,439 43,698 - 257,137

Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

15. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General fund 58,328 (60,855 ) (2,527 )
Fixed Assets - (3,336 ) (3,336 )
58,328 (64,191 ) (5,863 )
Restricted funds
Money Advice 18,540 (14,736 ) 3,804
In Court Lay Representation 152,707 (149,023 ) 3,684
Health & Social Care 79,946 (76,300 ) 3,646
Tackling Poverty 20,954 (19,451 ) 1,503
LEAP 50,235 (33,836 ) 16,399
NHS CLW 42,400 (45,470 ) (3,070 )
CORRA - (41,775 ) (41,775 )
BofS 57,500 (26,514 ) 30,986
Money Talk Plus 49,991 (34,356 ) 15,635
Cost of Living HL (1 ) (12,132 ) (12,133 )
CAS Gambling 2,998 (10 ) 2,988
CAS SGN Outreach 8,616 (14,316 ) (5,700 )
CAS Aviva 3,380 (3,380 ) -
Clyde Valley HA 12,400 (12,400 ) -
SLC ADP 39,538 (22,333 ) 17,205
Vaslan Combat CofL 19,384 (2,995 ) 16,389
558,588 (509,027 ) 49,561
TOTAL FUNDS 616,916 (573,218 ) 43,698

16. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2025.


Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

17. PURPOSES OF RESTRICTED FUNDS

Money Advice: To provide advice regarding debt related issues.

In Court Lay Representation: To provide advice, advocacy and representation in a range of civil court
matters.

Health & Welfare Advice: To provide targeted advice and representation in a health setting for people
experiencing long term ill-health and affected by welfare reform.

Tackling Poverty: To provide community based advice for low income families contributing to the SL Poverty
Action Plan objectives and actions.

Local Energy Advice Project: Project to provide a holistic service tackling fuel poverty at an individual and
community level. Establishing and/or strengthening operational and strategic links with organisations
working on fuel poverty.

NHS CLW: Provide financial & welfare advice referred from the NHS Community Link Workers programme.

CORRA: To provide a holistic advice service within the Beacons, for support in drugs & alcohol.

Bank of Scotland Foundation: Provide support to unrestricted core costs.

Money Talk Plus: This funding focuses on welfare rights, specialist debt and income maximization advice.
This is open to anyone but has a focus on families.

Cost of Living Help Line: To test a Cost of Living Helpline over 3 months.

CAS Gambling: Provide staff awareness training to identify gambling issues.

CAS SGN Outreach: To support energy advice at outreach premises.

Aviva Project: To boost generalist advice capacity.

Clyde Valley HA: To provide generalist advice to their clients.

SLC ADP: To provide holistic advice service within the Beacons, for support in drugs & alcohol.

Vaslan Combat Cost of Living: To provide cost of living advice

CAS Safe and Warm: To provide energy advice for vulnerable individuals to support them to use energy efficiently, affordably, and safely.

Independent Age: To provide community based advice service for older individuals.

SPEN: To support individuals who are struggling to pay energy bills,

Hamilton Citizens Advice Bureau

Notes to the Financial Statements - continued
for the Year Ended 31 March 2025

17. PURPOSES OF RESTRICTED FUNDS - continued


Evisa: Home Office transition to evisa grant services.

18. PURPOSES OF DESIGNATED FUNDS

Fixed Assets: Identifies the transactions relating to the unrestricted fixed assets.

Employment Obligation: Unreserved provision for redundancy.

Premises:Unrestricted funds designated for future new premises costs.