In the space provided below, please insert a general account of the company’s activities in the financial year to which the report relates, including a description of how they have benefited the community. NWCH set up in April 2017, the team now comprises of 26: 17 Counsellors, 1 EMDR Therapist, 2 Trainers, 4 Directors, 1 CEO, 1 Hub Manager, 1 Client Co-Ordinator, 1 Administrator, 1 PA and 1 Volunteer Administrator (please note some have dual roles). Over 662 counselling referrals have been received in the eighth financial year, compared to 683 the seventh financial year. This breaks down to 64 children and young people and 598 adults. Our beneficiaries in the community have received the following number of counselling sessions – 5,366 therapy sessions for 694 individuals, 10.1% of those individuals were children and 89.9% were adults. 99% of sessions were for individuals, 0.9% couple sessions and 0.1% family sessions. They have been able to see a fully qualified and trained therapist within two-four weeks if self-funded and within four-six weeks if receiving funding. We offer a remote team as well as face to face therapy. We also have an app for online chat. 286 people have accessed online/telephone services. We have three groups for people facing suicidal thoughts or self-harm or loneliness; TALA (hybrid approach), Walking & Talking Group and Healthy Body, Healthy Mind Group (incorporating Yoga with Group Support), these have reached up to 100 people per group. From February 2024 until September 2024, NWCH provided a weekly drop-in service at Mint Lane Community Cafe, facilitated by a fully trained Counsellor. 43 counselling/support sessions have been provided and 78 informal contacts in the cafe area. NWCH has delivered 1 ADHD & Autism Awareness workshops during September 2024 for the Bourne and Stamford Wellbeing Network, to 30 attendees. NWCH delivered 2 Wellbeing Awareness training sessions: 1 to The Priory Trust Federation of Academies during January 2025 to 20 attendees, and 1 to Grantham Foodbank staff during February, to 15 attendees. NWCH receives referrals from internet searches, local businesses, schools, universities, social workers, police, solicitors, armed forces organisations, GP’s, crisis teams, drug and alcohol services, faith-based groups, NHS services, work places, support services, third sector organisations, charities, public and private sector organisations and self-referrals due to our PR, social media presence, networking, and word of mouth. NWCH offers the provision of Suicide Prevention training sessions through ASIST (Applied Suicide Intervention Skills Training) and this financial year, have delivered 3 workshops, to a total of 39 delegates. One workshop was service specific, and 2 were multi-agency. NWCH also ran on an online conference in March 2025 around the theme of Raising Awareness of Mental Health in the Workplace. This half day event which took place via Zoom, with expert speakers from a range of organisations. There were over 30 registered attendees, both live and who followed the conference after the event. The conference resulted in various onward partnerships and training bookings. We had 1 open day on 09th July 2024 and 35 people attended. This was our first open day at our new premises, and the engagement was highly positive. NWCH uses Core 10 (a scaling tool that estimates the individual’s level of psychological distress and is an indication of their mental health) at the beginning, middle and end of the intervention. Data for 2024/25 indicates that a vast majority of those surveyed – including adults, children and young people – reported improved clinical scores when asked questions about their mental health and well-being. In the last financial year, we received grants from Lincoln City Council and Lincolnshire County Council for various group work. We received funding from the Office for the Lincolnshire Police and Crime Commissioner (OPCC) for people who have experienced rape and sexual abuse. We also received a further grant from the OPCC to carry out additional therapy, due to the overwhelming demand for this. NWCH also continued to receive funding from The National Lottery to facilitate group work and NWCH Chat. NWCH developed the partnership with the University of Lincoln, and continued to receive funding to provide therapy for their students through the Student Wellbeing Centre. Our CEO has been asked to attend and present at various forums, conferences and other events for partners about the work NWCH is doing in our community. NWCH is a member of the Lincolnshire Mental Health partnerships. Our CEO regularly attends the monthly gatherings, and has given presentations during these gatherings about NWCH’s work. As NWCH deliver work with the Lincolnshire OPCC, we also are members of the OPCC Victim’s Service Provider’s Network. Our CEO attends the quarterly meeting of the network on behalf of NWCH, sharing updates about the organisation’s work, and the contract delivered with the OPCC. Our CEO is also chair of the Lincolnshire Honour Based Abuse Professionals’ Working Group, therefore often meets with private, public and third sector stakeholders to develop this provision in the county. Our CEO was asked to join the Lincolnshire Women’s Services Provision evaluation event at the University of Lincoln (to provide input on the strengths, weaknesses and areas for development of services for women in Lincolnshire, with various other stakeholders in the county) and the LVET Research Panel (to assess and evaluate various project submissions for funding). NWCH has also networked through marketplace stalls, as well as attended various events as a team: LVET Conference in April, HMP Lincoln Staff Wellbeing Day in June, RAF Waddington Health and Wellbeing Day in July, Public Health Suicide Prevention Conference and Shine Celebrating Our Communities Event in September, PAACT Annual Autism Conference and the Lincolnshire County Council Domestic Abuse Business Conference in November, Public Health Children and Young People Suicide Prevention Network Event in January, Veterans Support Service CIC Veterans & Families Event in February, Lincolnshire Action Trust International Women’s Day Event and Carer’s First Support Marketplace Event in March.

We regularly engage and consult our stakeholders (counselling clients of all ages) through feedback about The Hub and our counsellors and their therapy. This is done anonymously through our CRM system. We also use CORE-10 and CORE-10 YP with all our clients to measure outcomes and record this through Lamplight our new GDPR compliant note keeping cloud-based system. We engage all stakeholders in providing consultation on our future and current activities of our organisation. Having received an additional grant, we consulted with our stakeholders - including our counsellors, clients, staff and directors - to consider the most efficient way to utilise the funds. It was decided that a refresh of the counselling spaces, including furniture, decor, furnishings and resources was a priority due to existing spaces being tired and dated. This has meant that the counselling spaces are now modern, fresh, more comfortable, professional and welcoming for everyone.

No remuneration was received

No transfer of assets other than for full consideration