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COMPANY REGISTRATION NUMBER: 03571737

Infinity Contact Centre Software Limited

Filleted Financial Statements

31 December 2024

Infinity Contact Centre Software Limited

Officers and Professional Advisers

The board of directors | R J Jonsson (Resigned 1 December 2024)
| R Castano (Served from 2 April 2024 to 24 January 2025)
| R J M Jephcott (Resigned 2 April 2024)
| G I Land (Resigned 2 April 2024)
| J Anderson (Appointed 1 December 2024)
| J Brady (Appointed 24 January 2025)

Registered office | Three Brindleyplace
| Brindley Place
| Birmingham
| B1 2JB

Auditor | Crossley & Davis Chartered Accountants
| Chartered accountants & statutory auditor
| Ground Floor, Seneca House
| Links Point
| Amy Johnson Way
| Blackpool
| Lancashire
| FY4 2FF

Infinity Contact Centre Software Limited

Statement of Financial Position

31 December 2024

| 2024 | 2023
Note | £ | £

Fixed assets

Tangible assets | 5 | 712 | –

Current assets

Debtors | 6 | 2,615,201 | 332,736
Cash at bank and in hand | 768,470 | 3,071,040
| ------------ | ------------
| 3,383,671 | 3,403,776

Creditors: amounts falling due within one year | 7 | 208,660 | 243,111
| ------------ | ------------
Net current assets | 3,175,011 | 3,160,665
| ------------ | ------------
Total assets less current liabilities | 3,175,723 | 3,160,665

Creditors: amounts falling due after more than one year | 8 | 63,974 | 203,031
| ------------ | ------------
Net assets | 3,111,749 | 2,957,634
| ------------ | ------------

Capital and reserves

Called up share capital | 9 | 1,000 | 1,000
Profit and loss account | 3,110,749 | 2,956,634
| ------------ | ------------
Shareholders funds | 3,111,749 | 2,957,634
| ------------ | ------------

These financial statements have been prepared and delivered in accordance with the provisions applicable to companies subject to the small companies' regime and in accordance with Section 1A of FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'.
In accordance with section 444 of the Companies Act 2006, the income statement has not been delivered.
The directors acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of financial statements.
These financial statements were approved by the board of directors and authorised for issue on 6 November 2025 , and are signed on behalf of the board by:

J Anderson
Director

Company registration number: 03571737

Infinity Contact Centre Software Limited

Notes to the Financial Statements

Year ended 31 December 2024
1. General information
The company is a private company limited by shares, registered in England and Wales. The address of the registered office is Three Brindleyplace, Brindley Place, Birmingham, B1 2JB.
2. Statement of compliance
These financial statements have been prepared in compliance with Section 1A of FRS 102, 'The Financial Reporting Standard applicable in the UK and the Republic of Ireland'.
3. Accounting policies
Basis of preparation
The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through profit or loss.
The financial statements are prepared in sterling, which is the functional currency of the entity.
Revenue recognition
Turnover is measured at the fair value of the consideration received or receivable and represents amounts receivable for goods supplied and services rendered, stated net of discounts and of Value Added Tax. Revenue from the sale of goods is recognised when the significant risks and rewards of ownership of the goods have transferred to the buyer, usually on despatch of the goods, the amount of revenue can be measured reliably, it is probable that the associated economic benefits will flow to the entity, and the costs incurred or to be incurred in respect of the transactions can be measured reliably. When the outcome of a transaction involving the rendering of services can be reliably estimated, revenue from the rendering of services is measured by reference to the stage of completion of the service transaction at the end of the reporting period. When the outcome of a transaction involving the rendering of services cannot be reliably estimated, revenue is recognised only to the extent that expenses recognised are recoverable.
Income tax
The taxation expense represents the aggregate amount of current and deferred tax recognised in the reporting period. Tax is recognised in profit or loss, except to the extent that it relates to items recognised in other comprehensive income or directly in equity. In this case, tax is recognised in other comprehensive income or directly in equity, respectively. Current tax is recognised on taxable profit for the current and past periods. Current tax is measured at the amounts of tax expected to pay or recover using the tax rates and laws that have been enacted or substantively enacted at the reporting date.
Deferred tax is recognised in respect of all timing differences at the reporting date. Unrelieved tax losses and other deferred tax assets are recognised to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits. Deferred tax is measured using the tax rates and laws that have been enacted or substantively enacted by the reporting date that are expected to apply to the reversal of the timing difference.
Foreign currencies
Foreign currency transactions are initially recorded in the functional currency, by applying the spot exchange rate as at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are translated at the exchange rate ruling at the reporting date, with any gains or losses being taken to the profit and loss account.
Tangible assets
Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses. An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other comprehensive income and accumulated in equity, except to the extent it reverses a revaluation decrease of the same asset previously recognised in profit or loss. A decrease in the carrying amount of an asset as a result of revaluation, is recognised in other comprehensive income to the extent of any previously recognised revaluation increase accumulated in equity in respect of that asset. Where a revaluation decrease exceeds the accumulated revaluation gains accumulated in equity in respect of that asset, the excess shall be recognised in profit or loss.
Depreciation
Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows:

| Fixtures and fittings | - | 33% straight line
| Equipment | - | 33% straight line

Impairment of fixed assets
A review for indicators of impairment is carried out at each reporting date, with the recoverable amount being estimated where such indicators exist. Where the carrying value exceeds the recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for possible reversal at each reporting date. For the purposes of impairment testing, when it is not possible to estimate the recoverable amount of an individual asset, an estimate is made of the recoverable amount of the cash-generating unit to which the asset belongs. The cash-generating unit is the smallest identifiable group of assets that includes the asset and generates cash inflows that largely independent of the cash inflows from other assets or groups of assets. For impairment testing of goodwill, the goodwill acquired in a business combination is, from the acquisition date, allocated to each of the cash-generating units that are expected to benefit from the synergies of the combination, irrespective of whether other assets or liabilities of the company are assigned to those units.
Financial instruments
A financial asset or a financial liability is recognised only when the entity becomes a party to the contractual provisions of the instrument. Basic financial instruments are initially recognised at the transaction price, unless the arrangement constitutes a financing transaction, where it is recognised at the present value of the future payments discounted at a market rate of interest for a similar debt instrument. Debt instruments are subsequently measured at amortised cost. Financial assets that are measured at cost or amortised cost are reviewed for objective evidence of impairment at the end of each reporting date. If there is objective evidence of impairment, an impairment loss is recognised in profit or loss immediately. For all equity instruments regardless of significance, and other financial assets that are individually significant, these are assessed individually for impairment. Other financial assets are either assessed individually or grouped on the basis of similar credit risk characteristics. Any reversals of impairment are recognised in profit or loss immediately, to the extent that the reversal does not result in a carrying amount of the financial asset that exceeds what the carrying amount would have been had the impairment not previously been recognised.
4. Employee numbers
The average number of persons employed by the company during the year amounted to 14 (2023: 15 ).
5. Tangible assets

| Fixtures and fittings | Equipment | Total
| £ | £ | £
Cost |  |  |
At 1 January 2024 | 9,064 | 126,965 | 136,029
Additions | – | 949 | 949
Disposals | ( 9,064) | ( 102,724) | ( 111,788)
| ------- | --------- | ---------
At 31 December 2024 | – | 25,190 | 25,190
| ------- | --------- | ---------
Depreciation |  |  |
At 1 January 2024 | 9,064 | 126,965 | 136,029
Charge for the year | – | 237 | 237
Disposals | ( 9,064) | ( 102,724) | ( 111,788)
| ------- | --------- | ---------
At 31 December 2024 | – | 24,478 | 24,478
| ------- | --------- | ---------
Carrying amount |  |  |
At 31 December 2024 | – | 712 | 712
| ------- | --------- | ---------
At 31 December 2023 | – | – | –
| ------- | --------- | ---------

6. Debtors

| 2024 | 2023
| £ | £
Trade debtors | 80,304 | 116,912
Amounts owed by group undertakings and undertakings in which the company has a participating interest | 2,337,085 | –
Other debtors | 197,812 | 215,824
| ------------ | ---------
| 2,615,201 | 332,736
| ------------ | ---------

7. Creditors: amounts falling due within one year

| 2024 | 2023
| £ | £
Trade creditors | 7,771 | 17,217
Amounts owed to group undertakings and undertakings in which the company has a participating interest | 142,639 | –
Social security and other taxes | 31,592 | 39,573
Other creditors | 26,658 | 186,321
| --------- | ---------
| 208,660 | 243,111
| --------- | ---------

8. Creditors: amounts falling due after more than one year

| 2024 | 2023
| £ | £
Amounts owed to group undertakings and undertakings in which the company has a participating interest | 63,974 | 203,031
| -------- | ---------

9. Called up share capital
Issued, called up and fully paid

| 2024 | 2023
| No. | £ | No. | £
Ordinary shares of £ 0.01 each | 100,000 | 1,000 | 100,000 | 1,000
| --------- | ------- | --------- | -------

Each ordinary share shall confer on the holder one vote at any general meeting of the company. Each share has full rights in the company with respect to voting, dividends and distributions on winding up.
10. Limitation of auditors liability
The company entered into a liability limitation agreement with the auditor on 31 July 2025. The liability of the auditor in respect of any claim or claims made by the company is limited to £4,000,000 inclusive of interest and costs.
11. Summary audit opinion
The auditor's report dated 6 November 2025 was unqualified .
The senior statutory auditor was Peter Swarbrick BSc FCA , for and on behalf of Crossley & Davis Chartered Accountants .
12. Related party transactions
Included in debtors is an amount owed by connected parties totalling £2,337,085 (2023 - £Nil). Included in creditors is an amount owed to connected parties totalling £206,613 (2023 - £203,031).
13. Controlling party
The company is a 100% subsidiary of Dura Software UK Limited , a company registered in England and Wales. The ultimate parent company is Dura Software Inc, a company registered in the United States. The company has been included within the Consolidated accounts of Dura Software UK Limited, registered office 68 Lincoln's Inn Fields, London, United Kingdom, WC2A 3LH.