Principal activities of the company

STATUS, OBJECTIVES AND POLICIES Barnsley & District Citizens Advice Bureau (Citizens Advice Barnsley/CAB) is a company limited by guarantee, registered number 4649873, and has no share capital. At 31 March 2025 there were 9 members and each member has guaranteed to contribute an amount not exceeding £1 in the event of the winding up of the company. The company is a registered charity, number 1097422. The organisation is authorised and regulated by the Financial Conduct Authority FRN: 617498. The company is governed by its Memorandum and Articles of Association which outline the objects and powers of the charitable company. Under the company's Articles of Association, one third of the Trustees retire by rotation at the AGM and are eligible for re-election. The organisational objectives are to: Provide free, confidential advice to help people overcome their problems and campaign on big issues when their voices need to be heard. Although a member of the Citizens Advice network, CAB is an independent local charity that offers impartial, independent advice which is accredited by the Advice Quality Standard (AQS). The services CAB provides are available to everyone regardless of race, gender, disability, age, sexuality or religion. TRUSTEES RECRUITMENT

Company policy on disabled employees

Although a member of the Citizens Advice network, CAB is an independent local charity that offers impartial, independent advice which is accredited by the Advice Quality Standard (AQS). The services CAB provides are available to everyone regardless of race, gender, disability, age, sexuality or religion.

Additional information

SERVICES PROVIDED At 31 March 2025 CAB leases premises from BMBC at 1 st Floor, Wellington House, 36 Wellington Street, Barnsley S70 1WA, which provide a base for service provision; staff accommodation; volunteer training and meeting room facilities. The service relocated to these premises on 17 February 2014 from its previous town centre base at Shambles Street. The previous Lease expired in November 2020 and a Tenancy at Will has been agreed. From July 2022, CAB reduced the size of its premises by co-locating with the BMBC Housing Options Team. The BMBC Head L expires June 2026. Telephone Service Alongside the other access channels below, CAB operates a universal telephone advice service for members of the public. This is part of the Citizens Advice “Adviceline” service, the telephone number is a freephone service 0800 144 88 48. This service is delivered by a mix of paid staff and volunteers. At 31 March 2025 the service was available from CAB as follows (NB due to the partnership working with DIAL Barnsley and Age UK Barnsley via the Universal Advice and Information Service Contract, additional telephone capacity is available): Monday 10.00 - 16.00 Tuesday 10.00 - 16.00 Wednesday 10.00 - 16.00 Thursday 10.00 - 16.00 Friday 10:00 - 16:00 Emergency Face – to – Face Drop-In In order to deal with emergencies that may arise from people presenting in person at the CAB main reception, at least one of the following criteria will need to be met for an individual to be seen on the day as an emergency case. These are: Where an individual presents a case where there is a need for urgent legal action to safeguard an individual's liberty; home; or access to essential living expenses / utilities Where an individual may have communication problems arising from: Their main language being other than English, or Having a sensory impairment, or Having special support needs due to a condition such as mental ill-health; learning disability etc. Where, on Advice Service Supervisor assessment, an individual has no money and no access to a telephone. Such cases will be dealt with via emergency face-to-face triage, in accordance with CAB resources and it will be the responsibility of reception staff and supervisors where appropriate to make the necessary assessment in each case. Appointments/Other Channels In addition to the above, where appropriate, face-to-face and telephone appointments for general advice are made for clients included in the service funded by BMBC. CAB also responds to letter enquiries but these services are not advertised or routinely offered to members of the public. CAB provides advice via video, email and webchat following successful pilot projects. In addition, CAB has developed a facility to also provide advice by email via its own website www.barnsleycab.org.uk Service Management The advice services are managed by the Operational Manager and the Project Manager who have responsibility for quality of advice across all services and who report to the CEO. Other General Advice Services Universal Advice and Information Service Advice service available to everyone across the Borough via telephone, email and web chat. The service is delivered in partnership with DIAL Barnsley and Age UK Barnsley. The service statistics included in this report only refer to the CAB section of the service. Face to face is also available as part of this service.gender, disability, age, sexuality or religion.

This report was approved by the board of directors on 30 July 2025
and signed on behalf of the board by:

Name: Dr Jan Eldred
Status: Director