The Trustees present their annual report and financial statements for the year ended 31 March 2025.
The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity's Memorandum and Articles of Association, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019).
To improve and increase the choices available to the service user through education.
To enable and improve access to accurate information and advice.
To improve the emotional wellbeing of the service user.
To enable service users to access services at a reasonable cost.
To influence external organisations at a local, regional and national level in furtherance of these aims.
Provide a range of educational, recreational, and training courses.
Provide weekly careers advice sessions with qualified advisors.
Provide support appointments during working hours.
Provide weekly women’s support groups via Zoom.
Provide a telephone support line My Ally, for women impacted by domestic abuse and relationship difficulties.
Provide domestic abuse outreach services for women from migrant and global majority communities.
Provide a low-cost and free counselling service.
Provide volunteering opportunities.
Provide a worker to advocate for and support users to access external services.
Engage in partnership working with other organisations, attend meetings and affiliate to other organisations.
The Trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake.
In 2024-2025 our volunteers with lived experience who cover our telephone support line My Ally delivered 927 hours of support, responding to 728 calls to the phone line and 216 emails to our dedicated My Ally account.
Our team of placement counsellors delivered 1,034 hours of low-cost therapy to women over the year and our qualified counsellors delivered 236 hours of free therapy for survivors of sexual abuse and domestic violence.
Over the year we have continued to deliver our three core services – Counselling, Domestic Abuse Support and Education and Training. All are of great value to our community and well used as demonstrated in the summary below:
Counselling
Our counselling service provides long-term counselling for women aged 18 and above.
We delivered low-cost counselling sessions to 69 women, with a further 11 women having the opportunity to access fully funded counselling sessions with thanks to the Hertfordshire Police Crime Commissioner.
Our long-term counselling service (up to one year) has maintained with 1,034 hours of low-cost therapy and 236 hours of free therapy delivered by our team of staff and volunteers.
Domestic Abuse Support
We continued to offer women over 18 experiencing domestic abuse support via our free “My Ally” service. Here a dedicated phone helpline and email address provides a single point of access into the wider domestic abuse service, where women receive person-centered support, depending on need.
We received 728 calls to our My Ally helpline, 375 of which were repeat callers, and 216 emails to our dedicated email address.
We facilitated 46 Zoom support groups, with 246 attendees across the year.
651 women accessed one-to-one support sessions, 469 of whom were from global majority communities, including asylum seekers and refugees.
314 women were referred to legal clinics run by local law firms who offer clients from Watford Women’s Centre pro bono advice around family law and immigration law.
Education and Training
Our Education and Training Service delivers a variety of low-cost to women and men who are Hertfordshire residents. This year:
We delivered 43 courses in the year, supporting 344 learners and recording 482 enrolments onto courses (some learners may attend more than one course during a year).
We supported 360 with creating a CV and held 40 free job clubs.
We delivered a combination of six “My Life” Domestic Abuse Awareness courses and workshops, with a total of 48 women attending the programme.
The Board of Trustees and management team continue to deliver on our strategic plan for 2023-2026. The plan sets out our key priorities to 2026:
Improving outcomes for clients
Increasing our visibility and demonstrating impact
Supporting the wellbeing of our staff and volunteers
Improving our business efficiencies
Improving outcomes for clients
Much of the impact of our work is qualitative – changing lives and creating opportunities for women who often have nowhere else to turn. Some recent quotes from women who have accessed our counselling and domestic support services show just how the support from Watford Women’s Centre has an impact on their lives;
“I saw an amazing counsellor and I can’t thank you enough for helping me through the toughest time of my life. My sessions haven’t just helped me; they have helped me with my children. I am not sure I would have coped without my counselling sessions.”
“I cannot express how grateful I am for all the support I was given and how much it helped me to get through and cope with the difficulties I am experiencing”.
“The Women’s Centre has made a profound difference to my life. Their support and dedicated staff have created a space where women can heal, grow and move forward with their life. I am truly grateful to them.”
“I used to accept everything, but after the first session [of the My life Domestic Abuse Awareness Course] this has changed”.
Our education and training work also has real impact – and we know that 35% of learners went on to secure a job after accessing either one of our training courses or attending a careers advice session with us. Further, 65% of people attending a careers advice session went on to further study in order to improve their job prospects.
Finally, we were extremely fortunate to receive a capital grant which enabled us to transform what was a completely unusable outside space at the back of our building. We now have a wonderful garden area, an oasis of calm, to be enjoyed by staff, clients and visitors to the Centre and offers a super addition to our existing facilities.
Increasing our visibility and demonstrating impact
Our staff have also played an active role in the community, representing Watford Women’s Centre at numerous community events and raising the Centre’s profile via media opportunities with local and regional radio, and newspaper outlets, as well as in partnership with Watford’s football club.
Supporting the wellbeing of our staff and volunteers
This year we have looked at how we can support our staff and volunteers, and have introduced an Employee Assistance Programme and offered a range of external training including First Aid, Wellbeing at Work and Compassion Fatigue workshops. Staff were also extended the opportunity to attend a six-week Mindfulness course, designed to support with workplace wellbeing.
Improving our business efficiencies
We have continued to review our internal processes, including looking at how we capture data about the impact of our work. This year, we have focused on supporting staff to work effectively and efficiently, and looked at how we use volunteers in ways which work for both the Centre and for them. This year, volunteer hours amounted to 927, equating to a monetary value of £11,319.
In 2024/25 we saw significant improvements on our income generation and financial position. This was due to successful and sustained partnerships with existing supporters, alongside successful fundraising from our staff team. However, just as important was an improved focus on expenditure and ensuring the most efficient use of funds to deliver support to those in need.
The Board of Trustees offer their sincere thanks to the leadership, staff, volunteers and supporters of Watford Women’s Centre for their tireless efforts to support women most in need of support. We couldn’t do it without you – and your efforts are truly appreciated.
Total income for financial year 2024/25 was £574,557, compared with £409,103, for the previous year. Total expenditure for 2024/25 was £506,348, compared with £489,186 for the previous year.
The charity made a surplus on unrestricted funds of £56,560 before transfers compared to a deficit before transfers of £20,666 in 2023/24. The charity made a surplus on restricted funds before transfers of £11,649 compared to a deficit before transfers of £59,417 in 2023/24.
The Balance Sheet is showing a healthy position with creditors covered by current assets.
We review our reserves annually. Our aim is to support three months' unrestricted running costs for core activities, not including any designated balances, which we assess to be approximately £122,000 of reserves. At this level the Trustees feel that they would be able to continue current activities of the charitable company in the event of any significant drop in funding.
In the current financial year unrestricted and undesignated reserves are currently £157,662 (2024: £49,307) which is in line with the target amount. The management team with the Trustees have considered this as part of the review of the financial position of the organisation and will remain focused on ensuring a stable reserves position during the 2025/26 financial period.
Our principal sources of income have historically comprised of grant funding and project funding, along with generous support from members of our community. Careful planning ensures that our income is used to best effect to deliver the charity's objects.
We offer sincere thanks to all our major funders and to the organisations, groups and individuals who have supported us throughout the year, both financially and in kind.
This support is vital to the continued success of services delivered by Watford Women’s Centre.
Our major funders include:
• Step2Skills
• National Careers Service
• National Lottery Community Fund
• Hertfordshire Community Foundation
• Hertfordshire Police and Crime Commissioner
• Garfield Weston Foundation
• Watford Borough Council
We have reviewed the possible risks to the charity, and our People, Risk and Finance Subcommittee review risks in details, reporting back to the full board. The greatest risk to the charity is still considered to be financial sustainability; the organisation continues to expand on its income generating work in line with the business plan.
We continue to seek opportunities to secure unrestricted grants in a challenging funding environment.
We will aim to explore the synergies between our domestic abuse and counselling provisions, as we look to ensure we are delivering the most robust model of support.
We will look to secure funding to expand our domestic abuse support offering.
We will increase our visibility within Hertfordshire and forge new relationships with key strategic partners as well as consolidating existing partnerships.
We will continue to deliver some of our mixed gender courses at an offsite provision.
We will focus on the implementation of our strategic priorities in 2025/26 with a view to improving how we track a client’s journey through Watford Women’s Centre and looking at how to better evidence our impact.
We will develop a Board of Trustees with a broad knowledge base and skillset, to ensure the organisation achieves its charitable purpose.
Watford Women's Centre was registered as a Company Limited by Guarantee on 19 September 2002 and was registered as a charity on 2 July 2003.
The company was established under a Memorandum of Association, which established the objects and powers of the charitable company and is governed under its Articles of Association. The Articles were amended by Special Resolution at the 2009 AGM to enable members to serve for 3 years before re-election.
Recruitment of Trustees is largely through public advertisement. All potential Trustees go through an application process, including a visit to the Centre, completing application forms and an interview with at least two Trustees who make a recommendation to the main board. If successful, the applicant is co-opted to the board until the next AGM when they stand for election. Trustees can then stand for re-election on a three yearly cycle.
Catherine Tyack served as Chair of Trustees during part of the financial year stepping down from the role in June 2025 after nine years of service to the charity. We are very grateful to Catherine for her contribution to the charity as Trustee then Chair.
Conflicts of interest are recorded. There were no registered conflicts of interest in this year.
The structure of the Centre consists of a CEO, Specialist Staff, Office Staff, Tutors, Trustees and Volunteers.
In the event of the charitable company being wound up, the liability in respect of the guarantee is limited to £1 per member of the company.
The Trustees' Report was approved by the Board of Trustees.
The Trustees, who are also the directors of Watford Women's Centre for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.
In preparing these financial statements, the Trustees are required to:
- select suitable accounting policies and then apply them consistently;
- observe the methods and principles in the Charities SORP;
- make judgements and estimates that are reasonable and prudent; and
- prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
I report to the Trustees on my examination of the financial statements of Watford Women's Centre (the charity) for the year ended 31 March 2025.
Having satisfied myself that the financial statements of the charity are not required to be audited under Part 16 of the Companies Act 2006 and are eligible for independent examination, I report in respect of my examination of the charity’s financial statements carried out under section 145 of the Charities Act 2011. In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the Charities Act 2011.
Since the charity’s gross income exceeded £250,000, the independent examiner must be a member of a body listed in section 145 of the Charities Act 2011. I confirm that I am qualified to undertake the examination because I am a member of The Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
accounting records were not kept in respect of the charity as required by section 386 of the Companies Act 2006.
the financial statements do not accord with those records; or
the financial statements do not comply with the accounting requirements of section 396 of the Companies Act 2006 other than any requirement that the financial statements give a true and fair view, which is not a matter considered as part of an independent examination; or
the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached.
The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.
Watford Women's Centre is a private company limited by guarantee incorporated in England and Wales. The registered office is 83 Market Street, Watford, Hertfordshire, WD18 0PT.
The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.
The charity has taken advantage of the provisions in the SORP for charities not to prepare a Statement of Cash Flows.
The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.
The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.
At the time of approving the financial statements, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustees continue to adopt the going concern basis of accounting in preparing the financial statements.
Unrestricted funds are available for use at the discretion of the Trustees in furtherance of their charitable objectives.
Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.
All expenditure is accounted for on an accruals basis and has been included under expense categories that aggregate all costs for allocation to activities. Where costs cannot be directly attributed to particular purposes they have been allocated on a basis consistent with the use of resources.
Support costs are those costs incurred directly in support of expenditure on the objects of the company and include project management carried out at Headquarters.
Governance costs are those incurred in connection with administration of the company and compliance with constitutional and statutory requirements.
Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.
Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:
The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.
At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.
The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.
Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.
Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.
Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.
Financial liabilities are derecognised when the charity’s contractual obligations expire or are discharged or cancelled.
The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.
Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.
Creditors and provisions
Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.
In the application of the charity’s accounting policies, the Trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.
Community fundraising, events and sponsorship
The average monthly number of employees during the year was:
The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.
The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.
The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.
Step2Skills provides for the delivery of Community Learning in deprived neighbourhoods and Personal development programmes. The course offer includes: recreational and vocational learning of which a proportion is accredited using nationally recognised qualifications. Our Step2Skills contract is no longer considered to be a restricted source of income.
MyAlly is a project funded by the National Lottery Community Fund to provide a support telephone line, email and face-to-face service for women impacted by domestic abuse or relationship struggles.
Domestic Abuse Fund - We received funding from the Office of the Police & Crime Commissioner for Hertfordshire for two projects: counselling and a women's advocate role within the Domestic Abuse Support Service. Within the Domestic Abuse Support Service, we also received funding from the National Lottery Community Fund, for Phoenix Rising, a programme focused on specialist domestic abuse casework and support for women from migrant and global majority communities, where there might be significant barriers to accessing support services.
The Garden Renovation Project was funded by a grant from Watford Borough Council.
The Translation services fund is a grant from the People's Postcode Lottery.
The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.
The salary contingency fund has been created to deal with any potential charge which may arise due to changes in legislation. This fund will be reviewed annually.
The property fund comprises the charitable company's premises which are required for day to day operations.
There were no disclosable related party transactions during the year (2024 - none).