Turnover represents amounts receivable for services provided and software supplied in the normal course of business, stated net of value added tax and trade discounts.
Revenue is recognised when it is probable that economic benefits will flow to the company and the amount can be measured reliably.
Monthly computer support services
Income from ongoing IT support and maintenance services is recognised over the period in which the services are delivered, on a straight-line basis unless another method better reflects the stage of completion. Amounts invoiced in advance are recorded as deferred income until the service period to which they relate.
Annual licence and support fees
Revenue from annual software licence renewals and support contracts is recognised on a time-apportioned basis over the term of the contract, reflecting the continuous provision of access and support. Income billed in advance for future periods is deferred and recognised as the service obligation is fulfilled.
Software supply (one-off sales)
Revenue from the supply of software licences or software products is recognised when control and the significant risks and rewards of ownership transfer to the customer. This is generally the point of delivery or when the customer is provided with access to the software and has the ability to benefit from it.
Where contracts include both software supply and ongoing support, the consideration is allocated between performance obligations based on their relative fair values, and each component is recognised in line with the above policies.