Caseware UK (AP4) 2024.0.164 2024.0.164 2025-03-312025-03-31true2024-04-01falsetruetruetruetrue156trueHerts Urgent Care LimitedfalseNo description of principal activity132false 05174987 2024-04-01 2025-03-31 05174987 2023-04-01 2024-03-31 05174987 2025-03-31 05174987 2024-03-31 05174987 c:CompanySecretary1 2024-04-01 2025-03-31 05174987 c:Director1 2024-04-01 2025-03-31 05174987 c:Director2 2024-04-01 2025-03-31 05174987 c:Director3 2024-04-01 2025-03-31 05174987 c:RegisteredOffice 2024-04-01 2025-03-31 05174987 d:Buildings d:LongLeaseholdAssets 2024-04-01 2025-03-31 05174987 d:Buildings d:LongLeaseholdAssets 2025-03-31 05174987 d:Buildings d:LongLeaseholdAssets 2024-03-31 05174987 d:PlantMachinery 2024-04-01 2025-03-31 05174987 d:PlantMachinery 2025-03-31 05174987 d:PlantMachinery 2024-03-31 05174987 d:PlantMachinery d:OwnedOrFreeholdAssets 2024-04-01 2025-03-31 05174987 d:MotorVehicles 2024-04-01 2025-03-31 05174987 d:MotorVehicles 2025-03-31 05174987 d:MotorVehicles 2024-03-31 05174987 d:MotorVehicles d:OwnedOrFreeholdAssets 2024-04-01 2025-03-31 05174987 d:FurnitureFittings 2024-04-01 2025-03-31 05174987 d:FurnitureFittings 2025-03-31 05174987 d:FurnitureFittings 2024-03-31 05174987 d:FurnitureFittings d:OwnedOrFreeholdAssets 2024-04-01 2025-03-31 05174987 d:OwnedOrFreeholdAssets 2024-04-01 2025-03-31 05174987 d:CurrentFinancialInstruments 2025-03-31 05174987 d:CurrentFinancialInstruments 2024-03-31 05174987 d:CurrentFinancialInstruments d:WithinOneYear 2025-03-31 05174987 d:CurrentFinancialInstruments d:WithinOneYear 2024-03-31 05174987 d:ReportableOperatingSegment1 2024-04-01 2025-03-31 05174987 d:ReportableOperatingSegment1 2023-04-01 2024-03-31 05174987 e:UnitedKingdom 2024-04-01 2025-03-31 05174987 e:UnitedKingdom 2023-04-01 2024-03-31 05174987 d:OtherMiscellaneousReserve 2024-04-01 2025-03-31 05174987 d:OtherMiscellaneousReserve 2025-03-31 05174987 d:OtherMiscellaneousReserve 2024-03-31 05174987 d:RetainedEarningsAccumulatedLosses 2024-04-01 2025-03-31 05174987 d:RetainedEarningsAccumulatedLosses 2025-03-31 05174987 d:RetainedEarningsAccumulatedLosses 2023-04-01 2024-03-31 05174987 d:RetainedEarningsAccumulatedLosses 2024-03-31 05174987 d:RetainedEarningsAccumulatedLosses 2023-04-01 05174987 d:AcceleratedTaxDepreciationDeferredTax 2025-03-31 05174987 d:AcceleratedTaxDepreciationDeferredTax 2024-03-31 05174987 d:TaxLossesCarry-forwardsDeferredTax 2025-03-31 05174987 d:TaxLossesCarry-forwardsDeferredTax 2024-03-31 05174987 d:RetirementBenefitObligationsDeferredTax 2025-03-31 05174987 d:RetirementBenefitObligationsDeferredTax 2024-03-31 05174987 c:FRS102 2024-04-01 2025-03-31 05174987 c:Audited 2024-04-01 2025-03-31 05174987 c:FullAccounts 2024-04-01 2025-03-31 05174987 c:CompanyLimitedByGuarantee 2024-04-01 2025-03-31 05174987 d:Subsidiary1 2024-04-01 2025-03-31 05174987 d:Subsidiary1 1 2024-04-01 2025-03-31 05174987 d:WithinOneYear 2025-03-31 05174987 d:WithinOneYear 2024-03-31 05174987 d:BetweenOneFiveYears 2025-03-31 05174987 d:BetweenOneFiveYears 2024-03-31 05174987 2 2024-04-01 2025-03-31 05174987 6 2024-04-01 2025-03-31 05174987 7 2024-04-01 2025-03-31 05174987 f:PoundSterling 2024-04-01 2025-03-31 iso4217:GBP xbrli:pure

Registered number: 05174987
















HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)



ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2025



































HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
COMPANY INFORMATION


Directors
Dr. B. D. Hughes 
Mr. D. Archer 
Ms. S. Robertson-Goldsworthy 




Company secretary
Moony Nijjar



Registered number
05174987



Registered office
Huc Hq
Ascots Lane

Welwyn Garden City

AL7 4HL




Independent auditors
Bishop Fleming Audit Limited
Chartered Accountants & Statutory Auditors

Salt Quay House

4 North East Quay

Sutton Harbour

Plymouth

PL4 0BN






HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)


CONTENTS



Page
Strategic report
1 - 2
Directors' report
3 - 4
Directors' responsibilities statement
5
Independent auditors' report
6 - 9
Statement of income and retained earnings
10
Statement of financial position
11
Notes to the financial statements
12 - 25



HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
STRATEGIC REPORT
FOR THE YEAR ENDED 31 MARCH 2025

 
The Directors present the strategic report and financial statements for the year ended 31 March 2025.

Business review
 
Performance in 2024/25

The 2024/25 financial year was shaped by a 10% rise in the National Minimum Wage, which also created upward pressure on pay rates across other roles to maintain fairness and internal equity. This, alongside wider inflationary pressures on estates, IT, and clinical costs, added to the cost base.
It was also a year of transition, with further alignment to parent company systems, governance, and workforce processes. This strengthened resilience by enabling the Somerset Integrated Urgent Care (IUC) service to draw on the resources of three other HUC contact centres, providing mutual cover during peaks in demand and improving overall service stability.
The accounts include a recharge of approximately £0.7m from the parent company, comprising a £0.5m contribution towards delivering the Somerset IUC contract and the remainder for operating and overhead costs. In addition, £0.6m in operating and overhead costs were recharged to subsidiary Access Dental.
The pan-HUC model provides resilience and financial efficiencies while maintaining Somerset’s identity as a local provider for frontline services. Benefits have included system-wide resource modelling, skill-mix approaches, and transformation programmes that have reduced average call-handling times. The Taunton contact centre continues to provide valuable local knowledge and relationships, complementing the wider network’s capacity.
Over the two years to March 2025, the cumulative net result has been close to break-even, reflecting the balance between operational gains and the cost pressures of maintaining high-quality urgent care.

Forward-Looking Challenges

The 2025/26 contract with the ICB has been agreed on a stronger basis than in previous years, reflecting a more accurate alignment of funding with the cost of service delivery. However, the financial environment remains challenging. The 10% National Minimum Wage rise in 2024/25 not only increased direct costs but also drove necessary adjustments to other pay rates to maintain fairness across the workforce. From April 2025, a further 6.7% National Minimum Wage increase, combined with changes to Employer National Insurance thresholds and rates, will add significant unfunded statutory costs.
In real terms, the 2025/26 contract value will be lower than in 2024/25, when the service also benefited from a £0.5m parent contribution. These pressures mean that continued use of the pan-HUC model is essential. This approach delivers operational efficiencies across the network, while preserving local delivery in Somerset, and remains the most effective way to maintain resilience, meet performance standards, and deliver the Somerset IUC service on a sustainable, break-even basis.

Thank You

On behalf of the Board, we thank all colleagues for their dedication over the past year. Your hard work has been central to improving both the service we provide and the patient journey. The progress we have made reflects your commitment, professionalism, and shared belief in making HUC a great place to work and a trusted partner for the communities we serve. While our journey continues, the positive changes are already making a difference every day.

Page 1


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)


STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025

Principal risks and uncertainties
 
The Company operates within the wider NHS ecosystem, which presents inherent uncertainties including commissioning changes, workforce shortages, and inflationary cost pressures. The Board regularly reviews risk registers, maintains reserves, and adopts flexible staffing and delivery models to mitigate financial and operational risks.

Financial key performance indicators
 
The Company tracks KPIs such as call handling response times, clinical triage rates, patient satisfaction, service availability, and financial performance against expected contract values. These are reviewed monthly and benchmarked nationally to drive continuous improvement. HUC SW continues to use these KPIs to inform business cases, support contract reviews, and identify opportunities to reinvest surplus into frontline service improvement.





This report was approved by the board on 27 October 2025 and signed on its behalf.



Mr. D. Archer
Director

Page 2

1
HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
DIRECTORS' REPORT
FOR THE YEAR ENDED 31 MARCH 2025

The directors present their report and the financial statements for the year ended 31 March 2025.

Results and dividends

The profit for the year, after taxation, amounted to £1,895,796 (2024: loss £2,037,307).

Directors

The directors who served during the year were:

Dr. B. D. Hughes 
Mr. D. Archer 
Ms. S. Robertson-Goldsworthy 

Future developments

The Company expects to continue delivering urgent care services under its Somerset contract, while collaborating with partners across the region to integrate care pathways and improve system resilience. Future digital integration and workforce optimisation are priorities, particularly in response to NHS England’s IUC roadmap and ICS-led transformation programmes.

Going concern

The Directors have reviewed cashflow forecasts and assumptions, including ongoing support from the parent company. Based on this assessment, the Directors have a reasonable expectation that the Company has adequate resources to continue operating for the foreseeable future and therefore continue to adopt the going concern basis in preparing the financial statements.

Disclosure of information to auditors

Each of the persons who are directors at the time when this Directors' report is approved has confirmed that:
 
so far as the director is aware, there is no relevant audit information of which the Company's auditors are unaware; and

the director has taken all the steps that ought to have been taken as a director in order to be aware of any relevant audit information and to establish that the Company's auditors are aware of that information.

Post balance sheet events

There have been no significant events affecting the Company since the year end.

Auditors

The auditorsBishop Fleming Audit Limitedwill be proposed for reappointment in accordance with section 485 of the Companies Act 2006.

Page 3


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)
 
 
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
This report was approved by the board and signed on its behalf.
 






Mr. D. Archer
Director

Date: 27 October 2025

Huc Hq
Ascots Lane
Welwyn Garden City
AL7 4HL

Page 4


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
DIRECTORS' RESPONSIBILITIES STATEMENT
FOR THE YEAR ENDED 31 MARCH 2025

The directors are responsible for preparing the Strategic report, the Directors' report and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland'. Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Company and of the profit or loss of the Company for that period.

 In preparing these financial statements, the directors are required to:

select suitable accounting policies for the Company's financial statements and then apply them consistently;

make judgments and accounting estimates that are reasonable and prudent;

state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and to enable them to ensure that the financial statements comply with the Companies Act 2006They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Page 5


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF HUC SOUTH WEST LIMITED
Opinion


We have audited the financial statements of HUC South West Limited (the 'Company') for the year ended 31 March 2025, which comprise the Statement of income and retained earnings, the Statement of financial position and the related notes, including a summary of significant accounting policiesThe financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).


In our opinion the financial statements:


give a true and fair view of the state of the Company's affairs as at 31 March 2025 and of its profit for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006.


Basis for opinion


We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the Company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.


Conclusions relating to going concern


In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.


Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.


Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.


Other information


The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' report thereon. The directors are responsible for the other information contained within the Annual ReportOur opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.


We have nothing to report in this regard.


Page 6


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF HUC SOUTH WEST LIMITED (CONTINUED)

Opinion on other matters prescribed by the Companies Act 2006
 

In our opinion, based on the work undertaken in the course of the audit:


the information given in the Strategic report and the Directors' report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the Strategic report and the Directors' report have been prepared in accordance with applicable legal requirements.


Matters on which we are required to report by exception
 

In the light of the knowledge and understanding of the Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic report or the Directors' report.


We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:


adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and returns; or
certain disclosures of directors' remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.


Responsibilities of directors
 

As explained more fully in the Directors' responsibilities statement set out on page 5, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.


In preparing the financial statements, the directors are responsible for assessing the Company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Company or to cease operations, or have no realistic alternative but to do so.


Page 7


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF HUC SOUTH WEST LIMITED (CONTINUED)

Auditors' responsibilities for the audit of the financial statements
 

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.


Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
 
we have considered the nature of the sector, control environment, business performance and key drivers for directors’ remuneration and performance targets;
we have considered the results of enquiries with management in relation to their own identification and assessment of the risk of irregularities within the Company; 
we have reviewed the Company’s documentation of their policies and procedures relating to:
°identifying, evaluation and complying with laws and regulations and whether they were aware of any
instances of non-compliance;
°detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected or alleged fraud;
°the internal controls established to mitigate risks of fraud or noncompliance with laws and regulations;
we have considered the matters discussed among the audit engagement team regarding how and where fraud might occur in the financial statements and any potential indicators of fraud.

As a result of these procedures, we have considered the opportunities and incentives that may exist within the organisation for fraud and identified the highest area of risk to be in relation to revenue recognition, with a particular risk in relation to year-end cut-off and significant estimates. In common with all audits under ISAs (UK) we are also required to perform specific procedures to respond to the risk of management override.
We have also obtained an understanding of the legal and regulatory frameworks that the Company operates in, focusing on provisions of those laws and regulations that had a direct effect on the determination of material amounts and disclosures in the financial statements. The key laws and regulations we considered in this context included the Companies Act 2006, FRS 102 and UK tax legislation. In addition, we considered the provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which may be fundamental to the Company’s ability to operate or avoid a material penalty.
Our procedures to respond to risks identified included the following:

reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with provisions of relevant laws and regulations described as having a direct effect on the financial statements;
performing analytical procedures to identify unusual or unexpected relationships that may indicate risks of material misstatement due to fraud;
reviewing board meeting minutes;
enquiring of management in relation to actual and potential claims or litigations or areas of non-compliance with laws and regulations;
performing detailed testing in relation to the recognition of revenue, with a particular focus around year-end cut-off;
in addressing the risk of fraud through management override of controls, testing the appropriateness of journal entries and other adjustments; assessing whether the judgments made in accounting estimates are indicative of potential bias, and evaluating the business rationale of significant transactions that are unusual or outside the normal course of business.

 
Page 8


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)
 
 
INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF HUC SOUTH WEST LIMITED (CONTINUED)

We also communicated identified laws and regulations and potential fraud risks to all members of the engagement team and remained alert to possible indicators of fraud or non-compliance with laws and regulations throughout the audit.
Our audit procedures were designed to respond to risks of material misstatement in the financial statements, recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from an error, as fraud may involve deliberate concealment by, for example, forgery, misrepresentations or through collusion. There are inherent limitations in the audit procedures performed and the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we would become aware of it.


A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' report.


Use of our report
 

This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.






Craig Sullivan FCCA (Senior statutory auditor)
for and on behalf of
Bishop Fleming Audit Limited
Chartered Accountants
Statutory Auditors
Salt Quay House
4 North East Quay
Sutton Harbour
Plymouth
PL4 0BN

27 October 2025
Page 9


HUC SOUTH WEST LIMITED
(A COMPANY LIMITED BY GUARANTEE)

 
STATEMENT OF INCOME AND RETAINED EARNINGS
FOR THE YEAR ENDED 31 MARCH 2025

2025
2024
Note
£
£

  

Turnover
 4 
12,820,941
11,359,166

Cost of sales
  
(8,385,463)
(10,000,033)

Gross profit
  
4,435,478
1,359,133

Administrative expenses
  
(2,699,711)
(3,410,617)

Operating profit/(loss)
 5 
1,735,767
(2,051,484)

Interest receivable and similar income
 9 
241
1,140

Profit/(loss) before tax
  
1,736,008
(2,050,344)

Tax on profit/(loss)
 10 
159,788
13,037

Profit/(loss) after tax
  
1,895,796
(2,037,307)

  

  

Retained earnings at the beginning of the year
  
(2,648,600)
(611,293)

Profit/(loss) for the year
  
1,895,796
(2,037,307)

Retained earnings at the end of the year
  
(752,804)
(2,648,600)

There were no recognised gains and losses for 2025 or 2024 other than those included in the statement of income and retained earnings.

The notes on pages 12 to 25 form part of these financial statements.

Page 10


HUC SOUTH WEST LIMITED
 
(A COMPANY LIMITED BY GUARANTEE)
REGISTERED NUMBER:05174987

STATEMENT OF FINANCIAL POSITION
AS AT 31 MARCH 2025

2025
2024
Note
£
£

Fixed assets
  

Tangible assets
 11 
26,804
51,141

Investments
 12 
30,001
30,001

  
56,805
81,142

Current assets
  

Debtors: amounts falling due within one year
 13 
357,070
1,561,435

Cash at bank and in hand
 14 
391,879
2,297,594

  
748,949
3,859,029

Creditors: amounts falling due within one year
 15 
(1,325,549)
(6,352,688)

Net current liabilities
  
 
 
(576,600)
 
 
(2,493,659)

Total assets less current liabilities
  
(519,795)
(2,412,517)

Provisions for liabilities
  

Deferred tax
 16 
-
(3,074)

  
 
 
-
 
 
(3,074)

Net liabilities
  
(519,795)
(2,415,591)


Capital and reserves
  

Other reserves
 17 
233,009
233,009

Profit and loss account
 17 
(752,804)
(2,648,600)

  
(519,795)
(2,415,591)


The financial statements were approved and authorised for issue by the board and were signed on its behalf by: 





Mr. D. Archer
Director

Date: 27 October 2025

The notes on pages 12 to 25 form part of these financial statements.

Page 11


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

1.


General information

The Company is a company limited by guarantee, incorporated in England and Wales in the United Kingdom.
The address of its registered office is: Huc Hq, Ascots Lane, Welwyn Garden City, Hertfordshire, AL7 4HL.

2.Accounting policies

 
2.1

Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention unless otherwise specified within these accounting policies and in accordance with Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland and the Companies Act 2006.

The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires management to exercise judgment in applying the Company's accounting policies (see note 3).

The following principal accounting policies have been applied:

 
2.2

Financial Reporting Standard 102 - reduced disclosure exemptions

The Company has taken advantage of the following disclosure exemptions in preparing these financial statements, as permitted by the FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland":
the requirements of Section 7 Statement of Cash Flows;
the requirements of Section 3 Financial Statement Presentation paragraph 3.17(d);
the requirements of Section 11 Financial Instruments paragraphs 11.42, 11.44 to 11.45, 11.47, 11.48(a)(iii), 11.48(a)(iv), 11.48(b) and 11.48(c);
the requirements of Section 12 Other Financial Instruments paragraphs 12.26 to 12.27, 12.29(a), 12.29(b) and 12.29A;
the requirements of Section 33 Related Party Disclosures paragraph 33.7.

This information is included in the consolidated financial statements of Herts Urgent Care Limited as at 31 March 2025 and these financial statements may be obtained from The Old Ambulance Station, Ascots Lane, Welwyn Garden City, Hertfordshire, AL7 4HL.

Page 12


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

2.Accounting policies (continued)

 
2.3

Going concern

HUC South West Limited delivers the Somerset Integrated Urgent Care service under a contract running until March 2029. While operating as part of the wider HUC Group, the company maintains its position as a local provider in the delivery of frontline services, supported by the financial efficiencies, resilience, and service continuity that the pan-HUC model offers.
The Board has reviewed detailed financial forecasts for the period to at least 31 March 2027, which incorporate the known statutory cost increases from April 2025, including a 6.7% National Minimum Wage rise and changes to Employer National Insurance thresholds and rates. The forecasts also reflect the agreed 2025/26 contract value and modelled delivery efficiencies through the pan-HUC approach.
As part of the wider Group, HUC South West Limited benefits from ongoing financial and operational support from its parent company. The Board has considered both the company’s standalone position and the Group’s consolidated forecasts and is satisfied that the company has access to sufficient resources to meet its obligations as they fall due for the foreseeable future.
Accordingly, the financial statements have been prepared on a going concern basis.

 
2.4

Revenue

Revenue is recognised to the extent that it is probable that the economic benefits will flow to the Company and the revenue can be reliably measured. Revenue is measured as the fair value of the consideration received or receivable, excluding discounts, rebates, value added tax and other sales taxes. The following criteria must also be met before revenue is recognised:

Rendering of services

Revenue from a contract to provide services is recognised in the period in which the services are provided in accordance with the stage of completion of the contract when all of the following conditions are satisfied:
the amount of revenue can be measured reliably;
it is probable that the Company will receive the consideration due under the contract;
the stage of completion of the contract at the end of the reporting period can be measured reliably; and
the costs incurred and the costs to complete the contract can be measured reliably.

 
2.5

Operating leases: the Company as lessee

Rentals paid under operating leases are charged to profit or loss on a straight-line basis over the lease term.

Benefits received and receivable as an incentive to sign an operating lease are recognised on a straight-line basis over the lease term, unless another systematic basis is representative of the time pattern of the lessee's benefit from the use of the leased asset.

 
2.6

Interest income

Interest income is recognised in profit or loss using the effective interest method.

Page 13


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

2.Accounting policies (continued)

 
2.7

Pensions

DEFINED CONTRIBUTION PENSION PLAN

The Company operates a defined contribution plan for its employees. A defined contribution plan is a pension plan under which the Company pays fixed contributions into a separate entity. Once the contributions have been paid the Company has no further payment obligations.

The contributions are recognised as an expense in profit or loss when they fall due. Amounts not paid are shown in accruals as a liability in the Statement of financial position. The assets of the plan are held separately from the Company in independently administered funds.

 
2.8

Current and deferred taxation

The tax expense for the year comprises current and deferred tax. Tax is recognised in profit or loss except that a charge attributable to an item of income and expense recognised as other comprehensive income or to an item recognised directly in equity is also recognised in other comprehensive income or directly in equity respectively.

The current income tax charge is calculated on the basis of tax rates and laws that have been enacted or substantively enacted by the reporting date in the countries where the Company operates and generates income.

Deferred tax balances are recognised in respect of all timing differences that have originated but not reversed by the reporting date, except that:
The recognition of deferred tax assets is limited to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits; and
Any deferred tax balances are reversed if and when all conditions for retaining associated tax allowances have been met.

Deferred tax balances are not recognised in respect of permanent differences except in respect of business combinations, when deferred tax is recognised on the differences between the fair values of assets acquired and the future tax deductions available for them and the differences between the fair values of liabilities acquired and the amount that will be assessed for tax. Deferred tax is determined using tax rates and laws that have been enacted or substantively enacted by the reporting date.


 
2.9

Intangible assets

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years.

 
2.10

Tangible fixed assets

Tangible fixed assets under the cost model are stated at historical cost less accumulated depreciation and any accumulated impairment losses. Historical cost includes expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by management.

Page 14


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

2.Accounting policies (continued)


2.10
Tangible fixed assets (CONTINUED)

Depreciation is charged so as to allocate the cost of assets less their residual value over their estimated useful lives, using the straight-line method or reducing balance.

Depreciation is provided on the following basis:

Long-term leasehold property
-
Straight line over the life of the lease
Plant and machinery
-
25% reducing balance
Motor vehicles
-
20-40% reducing balance
Fixtures and fittings
-
25% reducing balance and 20-33% straight line

The assets' residual values, useful lives and depreciation methods are reviewed, and adjusted prospectively if appropriate, or if there is an indication of a significant change since the last reporting date.

Gains and losses on disposals are determined by comparing the proceeds with the carrying amount and are recognised in profit or loss.

 
2.11

Valuation of investments

Investments in subsidiaries are measured at cost less accumulated impairment.

 
2.12

Debtors

Short-term debtors are measured at transaction price, less any impairment. Loans receivable are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method, less any impairment.

 
2.13

Cash and cash equivalents

Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value.

 
2.14

Creditors

Short-term creditors are measured at the transaction price. Other financial liabilities, including bank loans, are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method.

 
2.15

Holiday pay accrual

A liability is recognised to the extent of any unused holiday pay entitlement which is accrued at the reporting date and carried forward to future periods. This is measured at the undiscounted salary cost of the future holiday entitlement so accrued at the reporting date.

Page 15


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

2.Accounting policies (continued)

 
2.16

Provisions for liabilities

Provisions are recognised when an event has taken place that gives rise to a legal or constructive obligation, a transfer of economic benefits is probable and a reliable estimate can be made.
Provisions are measured as the best estimate of the amount required to settle the obligation, taking into account the related risks and uncertainties.
 
Increases in provisions are generally charged as an expense to profit or loss.

 
2.17

Financial instruments

The Company has elected to apply the provisions of Section 11 “Basic Financial Instruments” of FRS 102 to all of its financial instruments.

Basic financial assets

Basic financial assets, which include trade and other debtors, cash and bank balances, are initially measured at their transaction price (adjusted for transaction costs except in the initial measurement of financial assets that are subsequently measured at fair value through profit and loss) and are subsequently carried at their amortised cost using the effective interest method, less any provision for impairment, unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest.

Discounting is omitted where the effect of discounting is immaterial. The Company's cash and cash equivalents, trade and most other debtors due with the operating cycle fall into this category of financial instruments.

Impairment of financial assets

At the end of each reporting period financial assets measured at amortised cost are assessed for objective evidence of impairment. If an asset is impaired the impairment loss is the difference between the carrying amount and the present value of the estimated cash flows discounted at the asset’s original effective interest rate. The impairment loss is recognised in profit or loss. 

Financial assets are impaired when events, subsequent to their initial recognition, indicate the estimated future cash flows derived from the financial asset(s) have been adversely impacted. The impairment loss will be the difference between the current carrying amount and the present value of the future cash flows at the asset(s) original effective interest rate.

If there is a favourable change in relation to the events surrounding the impairment loss then the impairment can be reviewed for possible reversal. The reversal will not cause the current carrying amount to exceed the original carrying amount had the impairment not been recognised. The impairment reversal is recognised in the profit or loss.

Basic financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the Company after the deduction of all its liabilities.

Basic financial liabilities, which include trade and other creditors, bank loans and other loans are initially measured at their transaction price (adjusting for transaction costs except in the initial measurement of financial liabilities that are subsequently measured at fair value through profit and loss). When this constitutes a financing transaction, whereby the debt instrument is measured at the present value of the future payments discounted at a market rate of interest, discounting is omitted
Page 16


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

2.Accounting policies (continued)


2.17
Financial instruments (CONTINUED)

where the effect of discounting is immaterial.

Debt instruments are subsequently carried at their amortised cost using the effective interest rate method.

Trade creditors are obligations to pay for goods and services that have been acquired in the ordinary course of business from suppliers. Trade creditors are classified as current liabilities if the payment is due within one year. If not, they represent non-current liabilities. Trade creditors are initially recognised at their transaction price and subsequently are measured at amortised cost using the effective interest method. Discounting is omitted where the effect of discounting is immaterial.

Other financial instruments

Derivatives, including forward exchange contracts, futures contracts and interest rate swaps, are not classified as basic financial instruments. These are initially recognised at fair value on the date the derivative contract is entered into, with costs being charged to the profit or loss. They are subsequently measured at fair value with changes in the profit or loss.

Debt instruments that do not meet the conditions as set out in FRS 102 paragraph 11.9 are subsequently measured at fair value through the profit or loss. This recognition and measurement would also apply to financial instruments where the performance is evaluated on a fair value basis as with a documented risk management or investment strategy.

Derecognition of financial instruments

Derecognition of financial assets

Financial assets are derecognised when their contractual right to future cash flow expire, or are settled, or when the Company transfers the asset and substantially all the risks and rewards of ownership to another party. If significant risks and rewards of ownership are retained after the transfer to another party, then the Company will continue to recognise the value of the portion of the risks and rewards retained.

Derecognition of financial liabilities

Financial liabilities are derecognised when the Company's contractual obligations expire or are discharged or cancelled.

Page 17


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

3.


Judgments in applying accounting policies and key sources of estimation uncertainty

In the application of the Company's accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects that period only, or in the period of revision and future periods if the revision affects both current and future periods.
The Company has made no judgements in applying the accounting policies other than those involving accounting estimates. 
The following are assumptions about the future and other major sources of estimation uncertainty that have a significant risk of resulting in a material adjustment to the carrying amounts of asset and liabilities within the next financial year: 
Depreciation
Depreciation is based on automatic calculations within the Fixed Asset Register and is calculated on a monthly basis throughout the year. When an asset is added to the Fixed Asset Register, it is given a useful economic life by the capital accountant, depending on the class of asset. This estimate will take into account past experience. Typically more expensive items have a longer lifespan which reduces the degree of sensitivity of charges.


4.


Turnover

An analysis of turnover by class of business is as follows:


2025
2024
£
£

Contract Income
12,820,941
11,359,166

12,820,941
11,359,166


Analysis of turnover by country of destination:

2025
2024
£
£

United Kingdom
12,820,941
11,359,166

12,820,941
11,359,166


Page 18


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

5.


Operating profit/(loss)

The operating profit/(loss) is stated after charging:

2025
2024
£
£

Other operating lease rentals
6,479
8,423


6.


Auditors' remuneration

During the year, the Company obtained the following services from the Company's auditors:


2025
2024
£
£

Fees payable to the Company's auditors for the audit of the Company's financial statements
24,200
22,000

The Company has taken advantage of the exemption not to disclose amounts paid for non-audit services as these are disclosed in the consolidated accounts of the parent Company.


7.


Employees

Staff costs, including directors' remuneration, were as follows:


2025
2024
£
£

Wages and salaries
7,167,574
8,896,947

Social security costs
128,324
252,891

Cost of defined contribution scheme
348,948
1,071,696

7,644,846
10,221,534


The average monthly number of employees, including the directors, during the year was as follows:


        2025
        2024
            No.
            No.







Employees
132
156

Page 19


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

8.


Directors' remuneration

As restated
2025
2024
£
£

Directors' emoluments
7,200
7,200

7,200
7,200


The highest paid director received remuneration of £7,200 (2024: £7,200).


9.


Interest receivable

2025
2024
£
£


Other interest receivable
241
1,140

241
1,140


10.


Taxation


2025
2024
£
£



TOTAL CURRENT TAX
-
-

DEFERRED TAX


Origination and reversal of timing differences
(159,788)
(13,037)

TOTAL DEFERRED TAX
(159,788)
(13,037)


TAX ON PROFIT/(LOSS)
(159,788)
(13,037)
Page 20


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
 
10.Taxation (continued)


Factors affecting tax charge for the year

The tax assessed for the year is the same as (2024: the same as) the standard rate of corporation tax in the UK of 25% (2024: 25%) as set out below:

2025
2024
£
£


Profit/(loss) on ordinary activities before tax
1,736,008
(2,050,344)


Profit/(loss) on ordinary activities multiplied by standard rate of corporation tax in the UK of 25% (2024: 25%)
434,002
(512,586)

EFFECTS OF:


Fixed asset differences
-
83,267

Expenses not deductible for tax purposes
4,112
16,335

Remeasurements of deferred tax for changes in tax rates
-
403,510

Adjustments to brought forward values
3,074
(3,563)

Movement in deferred tax not recognised
(600,976)
-

TOTAL TAX CHARGE FOR THE YEAR
(159,788)
(13,037)


Factors that may affect future tax charges

There were no factors that may affect future tax charges.

Page 21


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

11.


Tangible fixed assets





Long-term leasehold property
Plant and machinery
Motor vehicles
Fixtures and fittings
Total

£
£
£
£
£



COST 


At 1 April 2024
135,978
15,630
67,428
1,450,926
1,669,962


Additions
15,528
-
-
10,876
26,404



At 31 March 2025

151,506
15,630
67,428
1,461,802
1,696,366



DEPRECIATION


At 1 April 2024
131,079
15,630
67,428
1,404,684
1,618,821


Charge for the year on owned assets
20,427
-
-
30,314
50,741



At 31 March 2025

151,506
15,630
67,428
1,434,998
1,669,562



NET BOOK VALUE



At 31 March 2025
-
-
-
26,804
26,804



At 31 March 2024
4,899
-
-
46,242
51,141


12.


Fixed asset investments





Investments in subsidiary companies

£



COST


At 1 April 2024
30,001



At 31 March 2025
30,001





Subsidiary undertaking


The following was a subsidiary undertaking of the Company:

Name

Class of shares

Holding

Access Dental Limited
Sole member
100%

Page 22


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Subsidiary undertaking (continued)

The aggregate of the share capital and reserves as at 31 March 2025 and the profit or loss for the year ended on that date for the subsidiary undertaking was as follows:

Name

Access Dental Limited


13.


Debtors

2025
2024
£
£


Trade debtors
12,285
944,420

Amounts owed by group undertakings
72,560
-

Other debtors
-
425,147

Prepayments and accrued income
112,437
191,868

Deferred taxation
159,788
-

357,070
1,561,435



14.


Cash and cash equivalents

2025
2024
£
£

Cash at bank and in hand
391,879
2,297,594

391,879
2,297,594



15.


Creditors: AMOUNTS FALLING DUE WITHIN ONE YEAR

2025
2024
£
£

Trade creditors
92,925
945,609

Amounts owed to group undertakings
285,349
4,403,623

Other taxation and social security
-
502,393

Other creditors
23,566
29,881

Accruals and deferred income
923,709
471,182

1,325,549
6,352,688



16.


Deferred taxation

Page 23


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
 
16.Deferred taxation (continued)




2025


£






At beginning of year
(3,074)


Utilised in year
162,862



AT END OF YEAR
159,788

The deferred taxation balance is made up as follows:

2025
2024
£
£


Fixed asset timing differences
(25,075)
(22,667)

Short term timing differences
3,913
19,593

Losses and other deductions
180,950
-

Deferred tax asset/(liability)
159,788
(3,074)


17.


Reserves

Other reserves

Other reserves represents an internal designation made by the Directors.

Profit and loss account

The purpose of the Profit and loss account is to hold profits (or losses) delivered through the Company’s day to day principal activities. 



18.


Company status

The company is a private company limited by guarantee and consequently does not have share capital. Each of the members is liable to contribute an amount not exceeding £10 towards the assets of the company in the event of liquidation.


19.


Capital commitments

At 31 March 2025, the Company had no capital commitments (2024: £nil) 

Page 24


HUC SOUTH WEST LIMITED

(A COMPANY LIMITED BY GUARANTEE)

 
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

20.


Pension commitments

The Company operates a defined contributions pension scheme. The assets of the scheme are held separately from those of the Company in an independently administered fund. The pension cost charge represents contributions payable by the Company to the fund and amounted to £125,727 (2024: £1,016,475). Contributions totalling £23,246 (2024: £nil) were payable to the fund at the balance sheet date and are included in creditors.


21.


Commitments under operating leases

At 31 March 2025 the Company had future minimum lease payments due under non-cancellable operating leases for each of the following periods:

2025
2024
£
£


Not later than 1 year
543,186
371,667

Later than 1 year and not later than 5 years
662,129
219,915

1,205,315
591,582


22.


Related party transactions

The Company has taken advantage of the exemption permitted under FRS 102.33.1A not to disclose transactions with other Group companies on the grounds that the Company and all other related parties are wholly owned subsidiaries of Herts Urgent Care Limited.


23.


Controlling party

HUC South West Limited's ultimate controlling party is Herts Urgent Care Limited. It is a society limited by guarantee incorporated in England and Wales, registered number IP30301R. The registered office is The Old Ambulance Station, Ascots Lane, Welwyn Garden City, AL7 4HL.

 
Page 25