Welcome to the Annual Report for Jigsaw South East. I am so proud of all we have achieved over this year. We have adapted our support offer to meet the varied needs of children and their families when they are facing or coping with the death of a loved one.
We said goodbye to our Charity Director Catherine Hodgson in May and the staff adapted amazingly well keeping services going and the money coming in until we appointed our new Charity Director, Zoe Pizzie in September. We are lucky to have a small, dedicated staff of part-time workers who are deeply committed to our mission and live our values of compassion, integrity and collaboration.
Many volunteers have continued to support service delivery, fundraising and office work, we could not cope without them.
Everyone has been involved in shaping our new PIECES programme which brings together our bespoke offer to children and families facing bereavement and ensures sustainability for our charity.
We have been supported by many individuals and groups in fundraising for us, I am truly amazed by the efforts of so many to keep our vital work going. We are also grateful to the many bodies who have awarded us grants and given donations over the year.
We continue to adapt our service offer in response to feedback from children and families and with the support of our Young Ambassadors. We are aiming to achieve a balanced budget this year and start to increase our revenue as we know there is so much more we can do to truly meet our mission of no child facing bereavement alone.
On behalf of my fellow Trustees I want to thank every member of staff, volunteer, fundraiser, grant giver and donor, without you all, this amazing charity could not reach the children and families who need us at such a difficult time in their lives.
The trustees present their annual report and financial statements for the year ended 31 March 2025.
The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charitable company's Memorandum and Articles of Association, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)".
The charitable objects are to relieve the mental, spiritual and physical distress of children and young people in Surrey and surrounding areas where a family member has a terminal diagnosis or to support children and young people who have experienced the death of a close family member through illness, accident, suicide or murder by such means as the trustees in their absolute discretion think fit.
Our aims and objectives remain the same: The Charity exists to provide support to bereaved children and young people who have experienced the death of a close family member through illness, accident, suicide or murder. We also support children and young people who are facing the death of a close family member. We operate our services across all of Surrey, the northern part of West Sussex, western part of Kent and a small area of East Sussex. We are able to provide advice, 1:1 support, Family Groups, social events, information and resources for both parents and professionals. We can also run bespoke training courses.
The trustees and management team developed a vision statement that ‘children and young people will not be alone on their bereavement journey’. At the same time, the collective team considered critical workstreams and began initial thoughts on vital areas to develop. This work will continue into the next financial year.
Our Vision
Children and young people will not be alone in their bereavement journey.
Our Mission
To deliver guidance and support services to children, young people and their families who have or are experiencing the death of a loved one; to help them to cope and heal, whilst building connections and strengthening bonds.
Public benefit
The charitable company's trustees have referred to the guidance in the Charity Commission's general guidance on Public Benefit when reviewing the charitable company's aims and objectives and in planning its future activities. In particular, they have considered how planned activities will contribute to the aims and objectives they have set.
Our activities
Our service team have continued to deliver excellent support to children and young people across Surrey and nearby areas of East and West Sussex and Kent through our Pre-bereavement and Grief support services. We have offered tailored support to children, young people and their families through our helpline, individual support, group sessions and social activities.
Across both services we have supported a total of 965 Children and young people (552 families)
During 2024–25, we had a dedicated team of 14 staff, 6 trustees, and 25 volunteers, all of whom played a vital role in delivering our services and supporting our community. We are incredibly grateful for the way our staff team went above and beyond and demonstrating exceptional passion and commitment to the children and families we support.
In September 2024, we welcomed a new part-time Charity Director to support strategic leadership and delivery, including a dedicated focus on fundraising (10 hours per week). This has strengthened our fundraising pipeline and provided the space to reflect and refresh our organisational direction. A key outcome of this reset is the development of our PIECES Objectives and Triangle of Care, both of which will be launched in 2025 to guide and enhance service delivery.
Our support workers are highly trained and trauma-informed, and our work is underpinned by the newly created PIECES objectives framework. We delivered services with compassion, inclusion, and care across all touchpoints – from helpline advice to in-depth grief processing support.
Our work is tailored to meet the needs of the families we support, whether in person, on the phone or online. As a charity we are aware that customs, traditions and beliefs may be different for each family and therefore ensure that the support we offer reflects this.
We have continued with our helpline, staffed by our experienced support workers from 9.30 am to 12.30 pm Monday to Friday, which acts as a first point of advice to families and the professionals supporting them.
For those families that need a higher level of support, on receipt of referral, an initial assessment is completed by a dedicated support worker and input is tailored to the children’s needs. This may be by supporting carers or other professionals working with the children or direct work as required.
We undertook an important restructure of our staffing model to increase capacity and deliver services more efficiently. The role of Service Team Manager was made redundant and responsibilities were shared between the Charity Director and Service Development Manager. One member of staff has been on maternity leave since early 2025. We’re grateful to the team for adapting flexibly and constructively during this transition. Governance oversight remained strong, with trustees continuing to challenge our direction. An extraordinary trustee meeting was held in December 2024 to support the charity through the service restructure and maintain accountability. This management restructure will continue into 2025 where finding the most efficient model will support our future sustainability.
To meet the growing demand for high-quality branded materials, engagement tools, and consistent communication, we also increased the working hours of our Communications and Marketing Manager. One long-standing volunteer commented:
"The new website is much clearer and easier to navigate – it's so much easier to find what you’re looking for now, whether you're a parent, professional, or supporter."
We also invested in our communications strategy, expanding our presence across Facebook, X, LinkedIn, and Instagram, and sending tailored quarterly newsletters to over 2,000 recipients. This has helped raise awareness, improve access to support, and showcase the difference our work makes.
Looking ahead, we are excited to continue developing our services in response to the evolving needs of children and young people. We have recognised the increasing complexity of many referrals, and the growing need for 1:1 bereavement support for some children and young people. We are also reviewing the delivery model for older teen bereavement groups and exploring opportunities to offer training for professionals in return for donations, contributing to both our social impact and sustainability goals.
Our Projects
Pre-bereavement
Our Pre-bereavement service, remains in line with national best practice and began to be delivered by all support workers across the team as opposed to identified Pre-bereavement Support Workers, recognising need for flow and support to families progressing quickly through to grief support in some cases.
Between April 2024 and March 2025, we received 31 new referrals and continued to support 73 families overall. This reflects both the evolving nature of many cases, where families may transition into grief support following a death quickly and the growing number of families who connect with us earlier in the journey, enabling us to build supportive relationships throughout a terminal illness.
This growth has been supported by strong relationships with local hospices, schools and health professionals, and a more flexible referral process now allowing professionals to refer directly (with parental consent).
Our approach remains needs-led, offering responsive and sensitive support at the right time for each family.
31 new referrals
57 children and young people supported
73 families supported in total
146 children and young people supported overall
“Making that first call can feel rather overwhelming… but the support Jigsaw South East provides is invaluable. They create an understanding space where you don’t have to carry all the pressures of your child’s emotional welfare on your own.” — Parent
Grief Support Project (Post-bereavement)
The total of new referrals (of children and young people) from April 2024 to end of March 2025 was 163 with 303 children and young people being newly supported through the year.
A Total of 816 Children and Young People, (479 families) were supported from 1/3/24 - 31/3/25
Once a referral is received, an assessment is completed by a dedicated support worker with the parent/carer to identify the impact the bereavement has had on their child/children. Advice and support is given on how to talk to their children about the person who has died, what language to use, how to support them with their emotions and build resilience. Signposting to resources and access to online information sessions, social activities and our family newsletters. Support telephone calls are offered and contact with schools is made as needed. Sometimes this is all that families want or need at this stage.
Where grief is more complex or prolonged, we began to trial offer 1:1 support of up to six sessions to meet this need and in line with research through the Child Bereavement Network which we aim to be part of through 2025. We have also delivered small group sessions within schools for up to 5 Children and young people where the need is high, helping children access support in a familiar and safe environment.
163 new referrals
303 children and young people supported
479 families supported in total
819 children and young people supported overall
“It will be nine years since Ken died in March 2025 and still to this day, I know we are in a strong position emotionally and mentally through the support given to us by Jigsaw South East.” — Parent
Bereavement Sessions
Often families need more structured support beyond initial guidance. In these cases, we offer family bereavement sessions, which have continued this year.
These sessions are tailored to specific age groups and provide a safe, age-appropriate space for families to reflect on their grief, remember their loved ones, and connect with others who have experienced bereavement. The feedback continues to be overwhelmingly positive, with families valuing both the emotional support and the opportunity to share with others on a similar journey.
Each bereavement session includes four key components:
An assessment call with a support worker to share information and confirm suitability
An online parent session to offer guidance, answer questions, and prepare families for what to expect
A Saturday group session—delivered primarily to the whole family, with time for children and adults to meet separately in the afternoon
A social activity, offering space for informal connection and shared experience
We continue to refine the structure, delivery, and age group formats of our bereavement sessions to ensure they provide the most effective support and have the greatest possible impact for children, young people, and their families and have focused support around preparing and encouraging families into this space.
6 Bereavement sessions were held over the year attended by 48 children and young people from 39 families
“It took quite a while to encourage Arthur to embrace the Jigsaw group day… he didn’t know what to expect and there was a worry we would turn up and have to talk about our feelings. But it wasn’t like that at all—it was done in such a creative way and we both felt really relaxed.” — Parent
“We really got a huge amount out of that activity. We enjoyed doing it together. It was a really powerful, important thing to do.” — Parent & young person
Social Activities and Events
Our social activity sessions continue to be a vital part of our service, offering bereaved children and families a safe and supportive space to connect with others who share similar experiences. These events, delivered with the help of trained volunteers and support workers, receive consistently positive feedback and have been further refined based on family input to improve attendance and impact. Thanks to the generosity of local venues, we are able to offer these sessions free of charge, helping families feel less alone in their bereavement journey. They range from occasions day drop ins (mothers/father’s day, Summer/Winter socials), teen socials such as Volume 1 climbing and walk and talking sessions across our area for all ages
9 activity sessions delivered
95 families attended
156 children and young people supported
Airhop Guildford, Summer Social– 28 families with 45 C&YP
“The first family event we went to felt daunting… that lasted no more than five minutes before we were all having fun. The children were making friends and I was thinking, ‘Wow, look at us all. Showing up for our kids and cherishing life.’” — Parent
Information Sessions & Training
3 Parent information sessions reaching 40 carers.
3 Professional information sessions attended by 137 adults supporting children.
Our free online information sessions have expanded in topic and is more targeted in reach, enabling professionals to better support bereaved children and young people within their own settings, especially those who may not directly access our services.
For professionals – run termly during the year
Supporting children and young people through bereavement at school or other professional settings.
For parents/carers
Understanding and supporting children through anticipatory grief and bereavement.
Managing anxieties and transitions after bereavement
Understanding and supporting pre-bereaved and bereaved children and young people
Case Management System
Our Lamplight case management system continues to support the charity’s delivery and oversight of services. It allows us to hold and track family data securely, ensures all staff can stay updated on a family's progress and safeguarding needs, and gives us the tools to quickly analyse trends and measure impact across services.
Schools Work and Policy Development
Following on from last year’s partnership with Surrey Healthy Schools, we launched a Bereavement Policy Pilot with six local schools across Surrey. This pilot is designed to support schools in creating compassionate, whole-school bereavement policies tailored to their community’s needs.
We do not write policies for schools but instead guide them through a structured process including consultation meetings, bespoke resource packs, and follow-up sessions. This approach has empowered schools to take ownership of the policies while benefiting from expert input and best-practice tools.
Feedback from participating schools has been very positive:
“This was incredibly useful to help me get started as we did not have any form of policy in place. It was a supportive meeting.”
“We’ve worked with Jigsaw to support a child and found it invaluable. Having a policy ensures a consistent but personalised approach for children and their families.”
This work aligns with the Surrey Healthy Schools Framework under the themes of whole-school wellbeing and emotional health. It is helping schools embed more sustainable, consistent responses to bereavement while increasing staff confidence and capability.
The pilot is continuing into 2025, with feedback being used to:
Refine the policy resources provided
Explore a group training model for schools
Support peer learning across school networks
Investigate sustainable funding to scale this work and reach more schools
Volunteers and Youth Voice
We are incredibly grateful to our dedicated volunteers who support Jigsaw South East in so many ways—from assisting at bereavement support groups and social activities, to helping in the office and supporting fundraising events. Their time, energy and compassion make a real difference to the families we serve.
This year, we have continued to recruit and develop new volunteers, with a continued focus on community engagement roles to help raise awareness of our services and extend our reach across Surrey and surrounding areas. All volunteers receive appropriate training, and we aim to stay connected through a mix of in-person and online meetings throughout the year.
We have also made exciting progress in youth involvement and voice. Our new Young Ambassadors programme now has a dedicated space where they can shape projects, share experiences, and contribute to service development. In parallel, we launched Your Space—a quarterly online forum for bereaved young people to connect, be heard, and help influence how we deliver our support. These new spaces reflect our commitment to empowering children and young people to play an active role in shaping the future of Jigsaw South East.
Impact
We are committed to understanding the difference our work makes and using that insight to continuously improve. Feedback is gathered across all areas of our service, through questionnaires, informal conversations, and reflective input from families and professionals. This feedback directly shapes our service delivery.
Over the past year, insights from children, parents, and carers have influenced key changes, such as considering and making changes to our bereavement sessions by trialling a 2nd day around self-care and hoping to encourage stronger bonds within the families that attend. We have also acknowledged the increasing need for a focused number of individual 121 sessions where we either directly support the child or you person in need or support the professional alongside to deliver the bereavement work using our resources and guidance.
Feedback gathered across all areas of our work has directly informed the design of our PIECES objectives - a set of outcomes that guide how we plan, deliver, and evaluate our services.
Each domain within PIECES now includes clear, measurable indicators that reflect the experiences and needs of children and families. This structured, evidence-informed approach ensures we can assess impact meaningfully, identify where change is needed, and continue to improve how and when support is offered.
“I think you should definitely share how you feel with people and accept any help available. There’s a lot of stages of grief... but it’s OK to be upset.” — Young Person
“Rather than feeling more helpless, I felt more hopeful. Jigsaw SE helped shape how I approach the future for myself and our children.” — Parent
Collaboration
We work closely with a wide range of organisations across the third and public sectors to ensure the support we offer to children, young people and their families is informed by best practice and grounded in research.
At a national level, we are members of the Child Bereavement Network, and our services are signposted by At a Loss and The Good Grief Trust. We also regularly attend the National Bereavement Alliance’s monthly sector webinar, helping us stay connected with current developments and collaborative opportunities.
Regionally, we chair the South East Children and Young People’s Bereavement Support Network, a quarterly forum where organisations share learning and strengthen collective practice. We are active members of the Surrey VCSE Alliance, contributing to its End of Life and Bereavement portfolio, and are also an associate member of the East Sussex VCSE, which broadens our cross-sector collaboration.
We contribute to the Pan Sussex Bereavement Forum, and actively participate in both the Surrey and West Sussex Suicide Prevention groups. In recognition of the diverse communities we serve, we have also joined the Surrey Minority Ethnic Forum as an associate member.
At a local level, we work directly with schools, hospices, health professionals and social services to support more vulnerable children through multi-agency collaboration. This joined-up working is vital to ensuring that bereaved children receive consistent, timely and holistic care.
Safeguarding
Safeguarding is at the heart of all that we do at Jigsaw Southeast. We have a strong safeguarding culture that runs through all the teams and is championed at board level. Training has been provided to our volunteers and young ambassadors and safeguarding is a regular item at service team meetings with updates on national and local changes in policy and learning from practice issues shared. We have updated our policy and took time to reflect on how we share our policies with service users to ensure we have a culture where children, young people and all adults feel they have a safe space to share concerns and that these will be acted on as needed. We have two Designated Safeguarding Leads who are supported by our Chair of Trustees who chairs the Third Sector safeguarding forum for Surrey Safeguarding Children Partnership.
Fundraising
We are registered with the Fundraising Regulator and comply with the code of Fundraising Practice. We have not received any complaints and do not use the services of any third-party fundraising agents.
Over the course of the year, we delivered a varied and successful programme of fundraising activities. Supporters took on a number of inspiring challenges to raise vital funds for our work. We continued our valued partnership with the Hever Castle Triathlon, providing volunteers to help deliver the event and raise money for Jigsaw South East.
We were also supported by many local businesses, schools, and community groups who organised raffles, collections, and other fundraising events on our behalf. Highlights included our November quiz night, which raised £2700, and our Light the Way Christmas campaign, which brought in £6000 through community events and online donations. We launched our ‘on the way to 100K campaign’ in January which has started extremely successfully.
In addition to growing individual and community support, we have developed a corporate partnerships programme to help diversify our income streams. We’re actively building relationships with businesses who share our commitment to supporting bereaved children and young people, and we’re excited about the potential this holds for future impact and sustainability.
We are delighted to have secured a new grant from BBC Children in Need, which will begin in the next financial year. This funding will directly support our grief services for children and young people, enabling us to extend our reach and continue delivering high-quality, tailored support to families at one of the most difficult times in their lives. We are proud to have the backing of such a well-respected national funder and look forward to the impact this grant will help us achieve. We are also grateful for the continued generosity of several key funders. These include a £20,000, two-year grant from the National Lottery Awards for All programme; renewed support from the Sussex and Surrey Community Foundations; the second year of a two-year grant from the Peter Harrison Foundation; and the second year of a three-year grant from the Barbara Ward Children’s Foundation.
During the year the charitable company had net outgoing resources of £32,197 (2024: £22,549) as shown on the Statement of Financial Activities on page 13 of the accounts.
Our total income for the year was £275,575 and expenditure was £307,772 meaning a requirement to use some of our reserves. However we were able to keep within our reserves policy of 2-4 months.
Our cost of income generation was £62,840 giving us a return of 22%.
Over 78% of funds was spent on service delivery with 22% spent on income generation.
Grants remain our principal income stream. £191,520
Our other income streams are Donations and Fundraising.
We were supported by a number of trusts and foundations throughout the financial year. Our sincere thanks to all for their support towards our work.
We are also very grateful for the continuing support from:
BBC Children in Need for funding two support workers for our Grief and Post Bereavement Services.
St Faiths Trust
Community for Surrey/Marjorie Jayne Fund, funding towards Grief Support in Surrey.
Sussex Community Foundation/William Reed Fund and the Price Family Fund for funding towards Grief Support in Sussex.
The Barbara Ward Children’s Foundation
Souter Charitable Trust for funding towards our Grief support services.
Peter Harrison Foundation for the final year of 2 years funding towards Grief Services.
Thanks to all Schools, local clubs, companies and residents that have supported Jigsaw South East.
The restructure in 2024 has already improved efficiency and supported service capacity. We are also exploring ways to generate income through professional training, ensuring sustainability and broader reach.
Reserves policy
The Trustees continue to work towards building and maintaining sufficient reserves in line with the reserves policy which is reviewed annually. Current policy is that total funds which have not been designated for a specific use should be built up to and then maintained at a level that the trustees feel is sufficient to cover the essential running costs of the charity and maintain our core services. This was assessed at a level equivalent to a period of 3 to 6 months to ensure that the charity has sufficient funds to do this.
Financial policies are regularly reviewed with the management team at quarterly meetings. We have robust processes and measures in place for the Trustees to oversee and review our finances. In addition, trustees receive monthly management reports.
Jigsaw (South East) is a registered charity number 1147696 and has been established since 12th June 2012.
The charitable company is controlled by its governing document, Memorandum and Articles incorporated 30 March 2012 amended by special resolution registered at Companies House on 12th June 2012, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.
The trustees, who are also the directors for the purpose of company law, and who served during the year and up to the date of signature of the financial statements were:
All trustees are required to disclose all relevant issues and withdraw from decisions where a conflict of interest arises and are DBS checked before joining the charity. Currently we have five Trustees.
Dr Cecilia Hughes, Chair of Trustees, retired Consultant Paediatrician who worked with many children that had additional needs either physical or developmental
Mrs Debbie Springford, a business professional with experience in marketing, consumer insight and learning and development.
Mr John Dean, a company director with experience in employee benefits and wellbeing.
Mrs Emma Smith, a business professional, spanning various facets of fundraising, including Marketing, Strategy, Insight, and Customer Experience.
Miss Michelle Pittman, a business professional with experience as an Operations Manager.
Mrs Teresa Davies, a business professional with experience as an investment analyst.
During this account’s year, we have continued to assess not only the services we offer but the roles needed to provide the service. This will continue into the coming financial year when we hope to make any necessary changes as smoothly and swiftly as possible.
Decision making
At the quarterly meetings the trustees agree the broad strategy and areas of activity for the charity, including consideration of finances, service delivery, policy reviews, safeguarding and risk. Additional meetings take place as required. The day-to-day administration, funding applications, activity and staffing issues are delegated to the Charity Director, Service Development Manager the Finance & Resources Manager, and the Service Team Manager.
Induction and training of new trustees
On appointment new trustees are inducted into the charity and, depending on their level of experience and skills, we adapt their induction to include a financial and service overview and opportunities to meet staff and volunteers. Their induction pack includes a brief history of the charity, financial information, a copy of the governing trust deed, a copy of the Charity Commission's guidance for new Trustees and key policies.
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
We have reviewed our financial controls during this financial year. The principal financial risks faced by the charity lie in the having a limited level of long-term guaranteed funding, which varies year on year. This is being mitigated by a continued focus on securing more multi-year grants/funding and developing more relationships with business and regular supporters. Currently the charity has in place a Risk Management Policy, a Financial Controls Policy, a Risk Register and a Reserves Policy which are reviewed by the Trustees.
The trustees' report was approved by the Board of Trustees.
I report to the trustees on my examination of the financial statements of Jigsaw (South East) (the charitable company) for the year ended 31 March 2025.
Having satisfied myself that the financial statements of the charitable company are not required to be audited under Part 16 of the Companies Act 2006 and are eligible for independent examination, I report in respect of my examination of the charitable company’s financial statements carried out under section 145 of the Charities Act 2011. In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the Charities Act 2011.
Since the charitable company’s gross income exceeded £250,000, the independent examiner must be a member of a body listed in section 145 of the Charities Act 2011. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
accounting records were not kept in respect of the charitable company as required by section 386 of the Companies Act 2006.
the financial statements do not accord with those records; or
the financial statements do not comply with the accounting requirements of section 396 of the Companies Act 2006 other than any requirement that the financial statements give a true and fair view, which is not a matter considered as part of an independent examination; or
the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached.
The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.
Jigsaw (South East) is a private company limited by guarantee incorporated in England and Wales. The registered office is East Court Mansion, College Lane, East Grinstead, West Sussex, RH19 3LT.
The financial statements have been prepared in accordance with the charitable company's Memorandum and Articles of Association, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)". The charitable company is a Public Benefit Entity as defined by FRS 102.
The charitable company has taken advantage of the provisions in the SORP for charities applying FRS 102 Update Bulletin 1 not to prepare a Statement of Cash Flows.
The financial statements are prepared in sterling, which is the functional currency of the charitable company. Monetary amounts in these financial statements are rounded to the nearest £.
The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.
At the time of approving the financial statements, the trustees have a reasonable expectation that the charitable company has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.
Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.
Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.
Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.
Donations, fundraising and grant income is recognised in the year in which the income is receivable, which is when the charitable company becomes entitled to the resources.
Investment income, which includes interest receivable is included in the Statement of Financial Activities in the year in which it is receivable.
Income is received from one charitable activity, which is, Providing Training all of which is recognised in the year in which the income is receivable, which is when the charitable company becomes entitled to the resources.
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charitable company to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.
All costs directly attributed to particular charitable activities are allocated to that activity. Support costs which includes IT and governance costs, support the main charitable activities but are not directly attributable to a particular activity.
Charitable activities
Charitable activities comprises those costs incurred by the charitable company in the delivery of its activities and services for its beneficiaries. The charitable company has identified three charitable activities which are Supporting Children (Grief Support Service), Supporting Children (Preparing for Loss) and Providing Training, they have also incurred fundraising costs throughout the year.
Allocation and apportionment of costs
Support costs are allocated to all three charitable activities on a percentage basis. This is based on the percentage of direct costs in each of the activities, then the same percentage of support costs is calculated and attributed to that activity.
Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.
Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:
The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.
The charitable company only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.
The charitable company is exempt from corporation tax on its charitable activities.
The costs of short-term employee benefits are recognised as a liability and an expense.
The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.
Debtors
Other debtors are recognised at the settlement amount due.
Creditors
Creditors are recognised where the charitable company has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any discounts due.
Operating leases
Rentals payable under operating leases, including any lease incentives received, are charged as an expense on a straight line basis over the term of the relevant lease.
In the application of the charitable company’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.
The main judgement and accounting estimates included in the accounts are:
- Deferral of grant income - Income is recognised when Jigsaw (Southeast) is entitled to the income and this will be based when the work is completed and there is no requirement to repay the grant.
Donations and grants
Grants
Donations and grants
Donations and grants
Donations and grants
Raising funds
Raising donations, grants and fundraising income
Seeking donations and grants
Fundraising costs
Fundraising costs include all the costs of our events.
Supporting Children (Grief Support)
Supporting Children (Preparing for Loss)
Providing Training
Grant expenditure - other
Project costs
Supporting Children (Grief Support)
Supporting Children (Preparing for Loss)
Providing Training
Grant expenditure - other
Project costs
Computer and office expenses
Equipment and room hire
Insurance
Printing, postage and stationery
Marketing and communications consultant
Staff training and welfare
Subscriptions
Telephone
Sundries
Bookkeeping and payroll
Bank charges
Governance costs includes payments to the Independent Examiner of £3,498 for the current year's independent examination fees (2024- £3,480).
None of the trustees (or any persons connected with them) received any remuneration or benefits from the charitable company during the year.
Trustees' expenses
There were no trustees' expenses paid for the year ended 31 March 2025 nor for the year ended 31 March 2024.
The average monthly number of employees during the year was:
Key Management Personnel
The trustees consider four members of staff to be key management personnel. The total employment benefits of key management personnel were £55,500 (2024: £44,920).
Jigsaw (SouthEast) workforce is made up of the following part time staff:
A Charity Director, a Finance & Resources Manager, a Communications & Media Manager. a Service Team Manager, a Service Development Manager, a Service & Volunteer Co-ordinator, six Support Workers, a Grants Manager, a Grants Co-ordinator and a Fundraising Co-ordinator.
The charity is exempt from tax on income and gains falling within section 505 of the Taxes Act 1988 or section 252 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects.
Deferred income is included in the financial statements as follows:
At the balance sheet date, deferred income comprised:
2025: Income received in advance for fundraising events scheduled to take place after the year end.
2024: Income received in advance for fundraising events scheduled post year end, and grant funding for projects commencing in the following financial year.
The charitable company operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charitable company in an independently administered fund.
The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.
National Lottery Community Fund - Funding for a five year period from 2019 to 2024 to continue and develop our Preparing for Loss/Pre Bereavement Service.
BBC Children in Need - Funding for a three year period to fund two Support Workers for our Grief/Post Bereavement Service.
Community Foundation for Surrey/Borrows Charitable Trust Fund - Funding for part of the weekly hours of a Surrey Grief Support Worker.
Gatwick Airport Community Trust 2021 - Funding for Online Information Sessions.
Sussex Community Foundation supplied by the William Reed Fund and the Price Family Fund - Funding for Grief Support Project staff time for the benefit of children and young people living in Sussex.
Hospital Saturday Fund - Funding for Grief Support Project.
Charlotte Marshall Charitable Trust - Funding for social events and activity days.
The Lawson Trust - Funding for all our services benefiting children and young people living in Kent and Sussex.
Community Foundation for Surrey/Charles Russell Speechlys Community Fund - Funding for Grief Support Worker time for the benefit of children and young people living in Surrey.
East Grinstead Common Good Trust - Funding for printed brochures and materials.
St Faith's Trust - Funding for Grief Support Worker time for the benefit of children and young people living in Surrey.
Tesco Community Grants - Funding towards Family Bereavement Sessions.
St James's Place Charitable Foundation - Funding towards Grief Support worker costs.
Charles Lewis Foundation (Newsletter) - Funding towards Family Newsletter costs.
Metrobus Community Support Fund - Funding towards social activities.
Mrs A Lacy-Tate - Funding for services benefiting children and young people living in East Sussex.
Redhill & Reigate Round Table - Funding towards Family Day.
Barbara Ward Children’s Foundation - Funding towards Grief Support Project, the first year of a three-year grant.
Community Foundation for Surrey/Woking Council Community Fund - Funding for Grief Support Worker hours in Woking Borough Council area.
Peter Harrison Foundation - Funding for Grief Support Worker hours, the first year of a two-year grant.
Community Foundation for Surrey CF/Bryn Siriol Fund - Grief Support Worker time for benefit of children and young people living in Surrey.
Community Foundation for Surrey/Marjorie Jaye Fund - Grief Support Worker time for benefit of children and young people living in Surrey.
Kent Community Foundation/Gatwick Foundation Fund - Funding towards Grief Support Project for benefit of children and young people living in Kent.
Toyota Community Fund - Funding towards Grief Support Project for the benefit of children and young people living in Surrey.
Zedra/WO Street Charitable Foundation - Funding towards Grief Support Project.
Betty Riseley Trust - Funding towards Grief Support Project for the benefit of children and young people living in Surrey.
Edward Gostling Foundation - Funding for Grief Support Project.
Hamamelis Trust - Funding towards research.
Charles Lewis Foundation (Activity Day) - Funding towards social activities.
Awards for All (The National Lottery Community Fund) - Funding over 2 years. For use towards our Grief Support social events and activities.
Brian Murtagh Charitable Trust - Funding towards Grief Support Worker hours.
Friarsgate Trust - Towards our work in Grief Support Work in West Sussex.
Haskins Charitable Trust – Funding Grief support work given to the local communities within which the garden centres operates.
Maker Of Playing Cards - Funding towards family bereavement groups and/or school work.
Schroder Charitable Trust - Funding towards Grief Support Worker hours.
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Shanly Foundation - Funding towards our Grief Support work in Surrey and West Sussex.
The Sir Bernard & Lady Schreier Foundation – Funding towards our bereavement work, in particular family bereavement groups. |
William Arthur Rudd Memorial Trust – Funding towards our Grief Support Services.
Hendy Foundation – Funding towards family bereavement groups.
Surrey County Council – Funding towards supporting children and young people with suicide bereavement.
Sackville Lodge – Funding towards our Grief Support Services.
Gatwick Airport Community Trust 2024 - Funding towards Grief activities, resources and helpline.
At the reporting end date the charitable company had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:
During the year ended 31 March 2025, the only related party transactions were donations made to the charity by trustees. Similar donations were also received from trustees in the prior year. All donations were made without conditions and no trustee received any benefit in return.
The charitable company is limited by guarantee, not having a share capital and consequently the liability of members is limited, subject to an undertaking by each member to contribute to the net assets or liabilities of the company on winding up such amounts as may be required not exceeding £1.