1. Purpose of this Statement
This statement sets out the corporate governance arrangements in place for Bulloughs Cleaning Services Ltd, a private limited company engaged in the provision of professional commercial contract cleaning services. The arrangements are designed to ensure the company operates with integrity, transparency, and accountability while meeting all legal, regulatory, and contractual obligations.
Our Mission is to create clean and safe spaces through a best value, operations-led cleaning service.
Our Vision is to deliver industry-leading cleaning services through investment in people and environmentally friendly technology and techniques.
2. Governance Framework
The company adopts governance practices proportionate to its size, ownership structure, and business activities, while ensuring compliance with the Companies Act 2006 and other relevant legislation.
• Board of Directors:
The company is managed by a Board of Directors responsible for setting strategic direction, overseeing operational performance, managing risks, and safeguarding stakeholder interests.
The Board meets bi-monthly to review financial performance, operational matters, and compliance issues.
Decisions are taken collectively, with appropriate records (agendas, minutes and actions) maintained.
• Shareholders:
Shareholders exercise their rights in accordance with the Articles of Association. Shareholder approval is required for significant decisions such as changes to share capital, alterations to the Articles, or major acquisitions/disposals.
3. Roles and Responsibilities
• Chairperson (Members of the Board rotate the role of Chairperson to ensure an even input for all) The Chairperson oversees board meetings, ensuring effective discussion and decision-making.
• Managing Director (Duncan Bullough): Responsible for day-to-day management and delivery of strategic objectives.
• Finance Director (David Wellock): Oversees financial management, budgeting, and statutory reporting.
• HR Director (Kate Bullough): Responsible for ensuring full compliance with employment law and maximising employee engagement and motivation.
• Quality Control Manager (Richard Rowlands): Ensures contract delivery for the Daily Cleaning Division, service quality, and compliance with health & safety standards.
• Customer Relationship Manager (Jacob White): Ensures client satisfaction, responsible for reporting on all client Key Performance Indicators and overall company performance.
4. Compliance and Risk Management
The company maintains policies and procedures to ensure compliance with:
• Legal obligations – The health and safety of our customers, colleagues and wider communities is our priority and the Directors ensure all required resources are available to achieve this. To re-enforce this commitment, the company contracts the services of Peninsula Business Services Ltd. who advise and indemnify the company, via an insurance agreement, on all employment and Health & Safety issues.
• Industry standards relevant to commercial cleaning, including ISO certifications. The company is ISO9001 (Quality Management) accredited; ISO 14001 (Environmental Management) accredited. The company is an approved British Institute of Cleaning Science (BICSc) training centre (Centre Registration Number 16007972). The company is also a member of the industry’s lead trade body the Cleaning & Support Services Association (CSSA) (Membership Number 24/2018). The company has demonstrated compliance with the CHAS standards in line with the requirements of UK H&S Legislation (Membership Number CHAS-0020281). The company has also achieved SafeContractor approval (Certificate Number SZ3296).
• Data protection under the UK GDPR and Data Protection Act 2018 (Registration Number – Z1502392).
Risk management is embedded in operational processes, with regular reviews covering financial risks, client contract risks, operational health & safety, and reputational risks.
5. Ethics and Conduct
The company is committed to:
• Conducting business with honesty and fairness.
• Treating employees, clients, and suppliers with respect.
• Maintaining confidentiality and safeguarding client information.
• Preventing bribery and corruption, in compliance with the Bribery Act 2010.
• Respecting the social and physical environments we work in.
• Zero-tolerance approach to modern slavery.
We measure our performance via regular client and employee surveys to ensure all parties have a say. Breach of the company values is a disciplinary matter and our approach to diversity and inclusion focus on the right person for the role irrespective of gender, age, race or religion.
6. Internal Controls and Audit
• Financial statements are prepared in accordance with applicable accounting standards and are subject to internal review. Annual company accounts are subject to external audit before filing with Companies House.
• Internal operational audits are conducted periodically (predominantly calendar month for the majority of our clients) to ensure service quality and compliance with our contractual obligations.
7. Stakeholder Engagement
The company maintains open and transparent communication with key stakeholders, including:
• Clients – through service reviews and performance reporting.
• Employees – through regular meetings, training, and feedback systems.
• Suppliers – through fair procurement practices.
8. ESG
The far reaching risks of climate change, and it’s impact on the environment as well as the global economy are well documented and Bulloughs Cleaning Services recognises that we have an important role to play with our own policies. The company is committed to achieving Net Zero emissions by 2040 (including a carbon reduction plan).
We’re committed to reduce our carbon footprint, minimise our waste and source local sustainable products. Local sourced sustainable products – over 95% of our cleaning materials purchases are made within the UK and 25% are within 20 miles of our Head Office. We push ourselves to find a better way – we challenge ourselves to do better, such as reducing our waste production and fuel usage by 5% every year. It’s a team effort – all employees receive environmental training, we run recycling initiatives and set ourselves targets. Our high standards are formally recognised and accredited - we are accredited to British Standard BS EN ISO 14001. Net zero target (including on site services) – from 2040. We are well on the way to achieving this.
Monitoring, Measurement and Reporting: In order to continue our progress to achieving Net Zero, we have adopted the following carbon reduction targets.
• Science based net zero carbon targets by 2040
We project that carbon emissions will decrease over the next five years to 1,088 tCO2e by 2027. This is a reduction of 42.15%.
9. Review of Governance Arrangements
This governance statement is reviewed annually by the Board of Directors to ensure it remains fit for purpose and reflects changes in legislation, business operations, or industry practice.
Results and dividends
The profit for the year, after taxation, amounted to £1,587,746 (2024 - £1,501,299).
Interim dividends of £105,000 have been paid during the year. The directors have not recommended a final dividend.