REGISTERED COMPANY NUMBER: 03159029 (England and Wales)

REGISTERED CHARITY NUMBER: 1065427

Report of the Trustees and

Financial Statements for the Year Ended 31 March 2025

for

The Haven Wolverhampton

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Report of the Trustees

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Report of the Independent Auditors

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Statement of Financial Activities

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Balance Sheet

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Cash Flow Statement

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Notes to the Cash Flow Statement

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Notes to the Financial Statements

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The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

OBJECTIVES AND ACTIVITIES

Objectives and aims - Charitable Purposes

The Haven's Values - To provide safe, high-quality support, in an environment of dignity and respect. To listen and respond with understanding and compassion. Act with responsibility and diligence.

The Haven's Vision - For all women and children to live in a society free from oppression, homelessness, violence and abuse, and to promote and uphold human rights.

The Haven's Mission - To provide support to women and dependent children who are vulnerable to domestic abuse and homelessness.

The Haven achieves this by providing safe, temporary, emergency accommodation and community-based support services. The Haven provides direct one-to-one support in a safe environment, telephone advice, and 24-hour helpline.

The Haven's activities are consistent with the Charitable Purposes and continues to focus on provision of "relief to those in need, by reason of youth, age, illness, disability, financial hardship or other disadvantage" and to work towards the advancement of health and/or the saving of lives of those women and children at risk of violence and abuse.

The Focus of our Work – 2024/25

Our strategic priorities:

1) Haven Identity - The Haven's history and ethos are acknowledged, celebrated and guide what we do

2) Haven Focus - Issues affecting women and children are understood and acted upon

3) People and Community - Continuously developing and enhancing relationships with our communities

4) Communication and Access - Women and children can access places of safety and routes to support wherever they are

5) Participation and Inclusion - Support is available to all women and children who need it

6) Innovation, Service Growth and Impact - Connecting with organisations and Government agencies to improve and sustain our services

Key Benefits - Achievements and Performance During 2024/25

In 2024/25 The Haven Wolverhampton delivered on its strategic objectives, achieving several notable benefits to the public. The following section provides an overview.

Public benefit

The Haven Wolverhampton continues to provide a wide range of services for women and children who are vulnerable to domestic abuse and homelessness, ensuring we deliver clear public benefit through our work.

Between April 2024 and March 2025, The Haven supported approximately 450* women, children and young people on average per quarter in its refuge and Community Service (including Children’s Independent Sexual Violence Advisor service). Our 24/7 helpline received on average 2,659 calls per month**, ensuring that every individual had access to immediate advice, emotional support, and guidance during times of crisis. Our Live Chat and WhatsApp services received on average 37 messages per month**. As part of our digital transformation, we invested in and introduced Oasis, a bespoke case management system with over 80 customisations, significantly improving how we log referrals, track outcomes, and communicate across services.

We provided accommodation to 148 new women and 125 children and young people, offering personalised support that prioritised both immediate safety and long-term empowerment. Within our refuges, daily life was enriched through a range of therapeutic and practical activities, from cooking culinary delights and pamper sessions, to creative outlets and life skills workshops. These are all designed to promote wellbeing, boost confidence, and nurture a sense of belonging. During breakfast, when children were encouraged to try a variety of foods, Dara***, aged 6, proudly shared, “I like trying new fruits, and it's healthy for me! I even get a sticker for eating all my breakfast!” Her mother Ade*** echoed the positive impact of these moments, saying, “Thank you for helping my daughter eat healthier. Mornings are much easier now!” These small but meaningful interactions reflect the wider ethos of our refuge spaces making them supportive, empowering environments where women and children can rebuild and recover.

Our team continued to provide not just professional support, but compassionate care; something that was deeply felt and appreciated. Hannah***, a young woman reflecting on her time in refuge, shared how much the connection with staff meant to her. To our Refuge Service Lead, Rosie, Hannah*** said, “...because of you I am standing on my own two feet today. I want to wish you a Happy Mother’s Day.” When leaving our accommodation service, Zainab*** said, “Thanks to you all for all the support while in refuge. It was very challenging for me at the start but the support from staff helped me to stay focused and the resettlement grants helped me and my son to make a good start in our new home.”

Our Community Service team supported women living independently, or with their abusers, regardless of their living situation. Through safety planning, advocacy, and emotional support, we helped on average 360 women a quarter* to stay safe, explore justice, and maintain their independence. The team worked closely with housing services, police, and healthcare professionals to ensure that each woman received the comprehensive support she needed. Beata***, who had been through a difficult time, expressed her gratitude, saying, “Thanks for the chats we have had when you have met up [with me]… I would like to thank you for everything you have done for me since I went through a rough time of violence with my husband. You gave me good advice that I appreciated. When I went to court… you were there for me, I couldn’t have done it alone. You are very compassionate and caring, also very professional in your position with The Haven…” This feedback reflects the deep and lasting impact of the team’s support in helping women navigate their challenges and rebuild their lives.

Small Grants Funding enabled us to provide essential items such as white goods, school uniforms, or safety enhancements in the home. These practical supports have often been a lifeline to women transitioning out of abusive environments. In all, we issued 157 small grants totalling £42,322.38 while 44 women were also supported with food vouchers.

Our CYP team worked directly with children and young people through refuge-based activities and community outreach. Programmes focused on safety, self-expression, emotional regulation, and rebuilding trust. Highlights included our creative workshops and a joyful trip to Circus Starr’s ‘The Circus with a Purpose’. This special day was deeply significant in helping children rediscover joy and feel safe again. One mother Aminata*** told us, “She enjoyed it. She was jumping up and down all the time!”, while her five-year-old daughter beamed with excitement, “It was fun, look my face is painted!”

The Haven supported women with No Recourse to Public Funds through access to food, shelter, and caseworker advocacy. Thanks to renewed Eaton Fund support and other sources, we assisted with immigration fees, travel for Home Office appointments, school trip costs, mobile phones, and laptops for women learning English. These interventions enabled women to overcome complex systemic barriers and take steps toward stability and independence. We worked with Harpreet*** to anonymously share her story as an immigrant woman who experienced abuse, with her immigration status being used as a further form of control and increasing her vulnerability, with BBC Midlands Today. This was an empowering experience for her that also helped raise awareness and offer hope to others in similar situations.

This year we launched a Sexual Violence Survivors’ Group, open to any woman in the community who could benefit from peer support and specialist guidance. Sarah***, a young woman, reflecting on her journey, shared how critical the support was to her recovery: “My journey throughout the last five years has been tough to say the least. I was 17 when I first came to The Haven when I met Lauren, and I am now 23. Those years have been some of the toughest I have experienced. Lauren always offered me the support when I needed it; from attending the solicitors, attending the court hearings, and just being an ear for me to vent to. My experience with Lauren only makes me want to help other adults and children who experience violence, and I hope to one day return the support I have felt to somebody in need.” This feedback illustrates the profound and lasting impact our support has on survivors, empowering them to rebuild their lives. Another success story was Nadia* who was supported by our Sexual Violence Team, including through the justice system where the perpetrator resulted in receiving a lengthy prison term.

We achieved a 25% reduction in our counselling waitlist, thanks to streamlined referral processes and expanded availability. Our qualified counsellors provided trauma-informed support to over 58 women with a team of 6 counsellors, helping them process abuse, build resilience, and regain control over their lives. Shazia*** who received counselling shared her gratitude: "I'm so thankful and grateful for having you as my counsellor and friend. I used all your tips and tricks and advice. I just kept on telling myself how far I've come and how amazing I am (your words). Thank you, thank you, thank you. You are the best!"

We were also gifted a unique opportunity to deepen our commitment to creative interventions through a powerful partnership with Wolverhampton Art Gallery, funded by the Commonwealth Games Legacy Fund, launching the ARTiculating HerStory project. This initiative invited women we support to explore their journeys through collage art, using colour, texture, and symbolism as a means of storytelling and healing. The results were deeply moving, with the artwork displayed in the gallery’s Gathering Space for the wider community to engage with. Gemma*** reflected, “In the process of creating art, I found the courage to take back my story and write a new ending.”

Our Substance Use Service continued to support women navigating challenges with drugs or alcohol, offering one-to-one support, psychoeducation, and creative therapeutic activities. One such activity was our Sip and Paint sessions, where women explored healthier coping strategies while enjoying alcohol-free alternatives in a relaxed, social setting. Many described the sessions as deeply therapeutic, with Lana*** reflecting that “it was fun to do an activity as a group and spend time doing things we don’t get to do very often… it felt very therapeutic, and it was so great to find some good alternatives to drinking alcohol.” These sessions not only fostered connection but also enabled important conversations about substance use and recovery. In addition, our partnership with Recovery Near You saw the launch of drop-in clinics at our Head Office, where women were able to access female-led practitioner support, relapse prevention resources, testing, and tailored care in a safe and non-judgemental space.

Our revamped Life Skills Service played a vital role in helping around 287 women regain their confidence and independence as they rebuild their lives. Through workshops on budgeting, cooking, managing a home, and understanding tenancy rights, women developed practical tools to support their journeys toward long-term safety and stability. Complementing this, our Home Efficiency Service provided advice on reducing energy usage, maximising comfort, and in some cases, support with accessing energy vouchers, to 242 women. The service also offered creative learning opportunities, including group sessions with energy-saving tips and the use of donated slow cookers to cook nutritious meals affordably. Jess***, a woman who took part in a slow cooker cooking session shared, “I never knew that a slow pot can be so useful and efficient.” Such services play a pivotal role in empowering women to live independent lives.

We continued our schools prevention programme, MENgage and EmpowHER, which challenges harmful stereotypes and promotes gender equality with the view to building healthier relationships, reaching 819 students. Now this programme is no longer funded and currently on hold, we are working with partners to develop a streamlined version, for which funding is agreed and which we hope to launch in the new academic year.

As we look ahead, our commitment to providing safe spaces, life-changing support, and opportunities for women and children to rebuild continues with resolve. Every woman and child we encounter reminds us why we do what we do – like Emma***, a woman in our refuge who recently moved into her own home after 14 months with us. In a heartfelt note, she wrote, "Thank you so much for putting up with me for so long. I know I can be hard work and it’s been 14 months too long." Alongside flowers and chocolates, Emma’s message was a touching reminder that the journey to independence is often long but always worth it. Her resilience and gratitude reflect the strength we see every day. As she begins a new chapter, we celebrate all the women and children who have found hope, healing, and home through The Haven and our committed team, and we remain dedicated to walking alongside many more in the journey ahead.

*Includes new, existing, repeat referrals.

**Based on data October 2024 – March 2025.

***Names have been changed to protect identities.

ACHIEVEMENTS AND PERFORMANCE

Fundraising activities

Fundraising at The Haven has continued to thrive during 2024/25. Throughout the year, the team organised a variety of events, strengthened relationships with companies, community groups, and individual supporters, and maintained strong engagement across the West Midlands. Although there were several staffing changes, the fundraising team is now a settled and dedicated team of five.

The Haven has paid the Fundraising Levy for 2024/25 and continued its organisational membership with the Fundraising Regulator, the body responsible for overseeing the Fundraising Code of Practice. Members of the team have regularly attended training sessions and webinars to enhance their skills and stay updated with sector best practice. This ongoing professional development underpins our commitment to ethical fundraising and the Fundraising Promise. There have been no investigations into The Haven by the Regulator this year. Our Fundraising Lead is also an Individual Member of the Chartered Institute of Fundraising (CIoF), demonstrating a further commitment to excellence.

Our main public-facing fundraising income continues to come from The Haven’s organised events, challenges undertaken by the public 'in aid of' The Haven, corporate partnerships, and both regular and one-off donations from individuals and businesses. All fundraising activities are managed by The Haven’s Fundraising team with support from ad-hoc volunteers; we do not employ professional fundraisers. We continue to work with a third-party consultant where external expertise is required, and we have not worked with any commercial participators.

The Haven maintains a robust and supportive process for managing fundraising activities undertaken by others. Our 'Fundraise For Us' section on the website provides guidance on keeping fundraising safe and legal. Supporters are provided with letters of authority and relevant agreements, whether they are fundraising 'in aid of' or 'on behalf of' The Haven.

This year, highlights included our Annual Ball, which adopted a beautiful masquerade theme and was held at The Mount Hotel in Tettenhall, welcoming guests for an evening of celebration and giving. Our staple Golf Day event returned once again, raising an incredible £6,500, with 84 golfers enjoying a round of golf followed by a two-course meal and entertainment.

Empurple Week also stood out as a success, raising awareness and much needed funds across Wolverhampton and beyond. Many of our corporate partners got involved as well as community groups and individuals. Notably, we were featured on 'Conversations with Chris' on WCRFM, who "empurpled" their logo and website for the entire week in solidarity.

Beyond our core events, fundraising has enabled us to offer women and children healing experiences that go beyond safety, from external trips to the zoo to therapeutic art sessions and festive celebrations. Christmas was particularly special, with overwhelming community support ensuring that families felt joy, hope, and a sense of belonging at a time when many expected nothing more than safety.

Thanks to incredible public generosity, we received approximately £50,000 in gifts in kind this year. As we are unable to accept second-hand goods, all donations received were brand-new and heartfelt contributions from individuals and groups who wanted to show their support to the women and children we work with.

Fundraising also helped us deliver practical impacts: refreshing tired bathrooms within our accommodation, providing 'move-on' packages to help women create safe, welcoming homes of their own, supporting helpline and counselling services, and funding empowering creative activities.

The Haven has not received any formal complaints in relation to fundraising this year. We have clear policies and systems in place to record and address any complaints we do receive. Our Fundraising Promise is displayed clearly on our website, and supporters have an easy-to-access complaints procedure. We acknowledge written complaints within five working days and aim to resolve them within 28 days. Complaints are initially handled by the Fundraising Manager and escalated to our Senior Leadership Team and/or the Chief Executive Officer when necessary; we would report to the Fundraising Regulator where required.

We also continue to uphold our vulnerable persons policy, ensuring all fundraising activity protects those who may be vulnerable. This policy is shared during induction and through regular refresher training for fundraising staff. Our internal procedures are reviewed regularly to ensure they meet the highest standards.

Our database records consent preferences for all donors and is regularly updated. We remain signed up to the Fundraising Preference Service, although we have not received any requests via the service this year.

Thanks to the dedication of our fundraising team and the kindness of our supporters, The Haven continues to nurture safety, healing, and empowerment for every woman and child who turns to us for help.

FINANCIAL REVIEW

Financial review 2024/25

The previous year had been been extremely challenging, as can be seen from our detailed accounts, with unforeseen expenditure and income levels not being as forecast.

This year has seen a significant turnaround in our finances. 2023/24 showed a substantial deficit of £655,983, brought about by income levels not being as expected , and necessary but unplanned expenditure. This year, we are showing a surplus of £528,834, due largely to three factors:

- Expenditure forecasting has improved

- Legacy income received of £250,000

- Funds received from The Mrs Hay Memorial Trust of £280,056

The Mrs Hay Memorial Trust has worked closely with The Haven over many years, and its Trustees decided that its charitable objectives, which align closely with those of The Haven, would be best served by winding up the charity and donating its funds to The Haven. Without these two items of income, our underlying result from day-to-day operations would have been an extremely small deficit of £1,222, which the Trustees regard as satisfactory. Excluding these exceptional items, our income increased from £3,128,516 to £3,253,931, an increase of 4%, whilst expenditure fell from £3,784,499 to £3,255153, a decrease of 14%, and the Trustees believe these levels are sustainable.

Reserves and retained funds policy

Reserves are necessary to meet the day-to-day requirements of the organisation, to build up funds to provide for future maintenance of the charity's properties and to provide resources for new projects and meet unexpected costs and emergencies. Our reserves include the cost of our properties and other Fixed Assets, amounting to £2,023,106, and so this amount is not immediately available to meet any of these requirements. The Trustees have therefore agreed a policy that free reserves, as shown on the Balance Sheet as Net Current Assets, should be sufficient to meet three months budgeted expenses. These Net Current Assets stand at £955,468, equivalent to 3.2 months expenditure, which is line with this policy. Included in this sum is the grant from The Mrs Hay Memorial Trust mentioned in the Financial Review, amounting to £280,056. The Trustees of that charity expressed a wish that this grant be kept for exceptional items and emergencies and so, whilst this does not constitute a Restricted Fund, the Trustees of The Haven will endeavour to respect these wishes.

Going concern

The financial statements have been prepared on a going concern basis. The Trustees have reviewed and considered relevant information, including the annual budget and future cash flows in making their assessment. Based on these assessments, and given the financial and organisational changes made in the year under review and the current resources available, the Trustees have concluded that they can continue to adopt the going concern basis in preparing the annual report and accounts.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document and Constitution

The Haven Wolverhampton is a charitable company limited by guarantee, incorporated in 1996 (Company Limited by Guarantee No. 03159029), registered as a charity in 1995 (Registered Charity No. 1065427). The company was established under a Memorandum of Association that established the objects and powers of the charitable company and is governed under its Articles of Association which was last updated in March 2016.

Recruitment and appointment of new trustees

The directors of the company are also the charity trustees for the purposes of charity law. Under the companies' articles they are known as members of the board. Under the requirements of the Articles of Association the members of the board are appointed to serve for a period of three years after which they must be re-elected at the next annual general meeting for a further period of three years following which they stand down for a minimum period of 18 months before being able to request to re-join the board.

Recruitment to the board

Recruitment is made following an open selection process with the appointment ratified at the Annual General Meeting. It is important that the skills and competencies reflect the roles and responsibilities required by law for Charity Trustees and Company Directors and we are able to co-opt members to support that.

Development and growth

During the year 2024/2025 the Board of Trustees at The Haven has grown considerably in number and so have the skills and expertise within the group. Successful recruitment following advertisement resulted in a number of new trustees, all of whom are in the process of learning about the organisation. Each trustee is provided with E-learning, invited to visit The Haven’s sites, and provided with access to key organisational documents. There are now nine trustees, one of which is a co-optee, reflecting the confidence within the board about the future resilience of The Haven. We have been meeting as a board on a monthly basis to support staff and maintain steady oversight of our finances. We are delighted to report a steady, positive trajectory in terms of our future stability and our readiness to compete for future contracts.

As the Chair of The Board, I am very grateful indeed to every trustee for their commitment during a busy year when extra demands have been made on their time.

Key management remuneration

When setting pay and remuneration for The Haven's key management personnel we ensure we utilise a transparent and fair framework. We engage with an independent third party to benchmark job descriptions against industry and national databases to ensure pay is appropriate. Any change to employee job descriptions would trigger a new pay review. Management personnel adhere to the same performance management and other HR policies as the rest of the organisation.

Organisational structure

For much of the year, the organisation has been managed by our Senior Leadership Team who, in recent months have shouldered their own responsibilities in addition to those of a Chief Executive Officer. The Board appreciate the Senior Leadership Team’s efforts and their commitment.

From the beginning of May 2025, we are happy to announce that we have appointed a new, permanent CEO with very clear expectations of the work to be done. Our CEO has a network of contacts across the West Midlands as a consequence of her previous roles and it is clear that she will conduct business on the basis of partnership. We are all very excited indeed about the prospects for 2025/2026 in light of this appointment and the work throughout the previous year.

It is likely that our new leadership will change the expectation of trustees to meet monthly, returning to the more usual format of quarterly meetings. At the same time the board will be kept up to date with key elements of decision making with a particular emphasis upon strategic development in the future.

Our focus remains to ensure close scrutiny of expenditure to bring about savings and re-negotiate contracts to secure best value.

The accounts will show that this year our reserves have been replenished to reassuring levels, partly through work to dissolve the Mrs Hay Memorial Trust and transfer the funds held there, and also through a generous bequest.

In addition, staff and trustees are absolutely committed to evidencing our best quality standards and establishing valid data to secure the local authority contract due to be commissioned next summer and to reassure other funding bodies. During the reporting year, the team set out on a big project to achieve the Women’s Aid Federation of England (WAFE) National Quality Standards accreditation and was granted a conditional award in early 2025. The Board appreciates the amount of work invested by key members of staff in order to secure accreditation. Update: In April 2025, The Haven Wolverhampton was officially awarded the WAFE National Quality Standards 2024-27.

Risk management

Our Board of Trustees is committed to effective risk management and a Risk Register is in place, for the purpose of identifying, assessing, and mitigating risks that may impact upon our ability to provide outstanding refuge and community services.

We also recognise the importance of managing risks related to governance, compliance with legal and regulatory requirements and staffing risks, including the need to attract and retain a diverse and skilled workforce.

Looking ahead, we are renewing our focus on financial resilience. Our Board of Trustees is committed to overseeing our financial management practices and ensuring that we have the resources we need to continue making a positive impact in our community. By staying vigilant and proactive in managing external financial risks, we can continue to fulfil our mission.

Public Benefit Statement

Charities and Public Benefit - Trustee Directors of The Haven Wolverhampton confirm due regard to The Charity Commission's guidance regarding 'Public Benefit', and Compliance with Section 17 of The Charities Act 2011.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number

03159029 (England and Wales)

Registered Charity number

1065427

Registered office

18 Waterloo Road

Wolverhampton

West Midlands

WV1 4BL

Trustees

Lynne Moran (Chair) appointed February 2023

Chantelle Grant - end of term July 2025

Sally Bromley - appointed November 2024

Michael Brooks - appointed February 2025

Kerry Downes-Ward - appointed February 2025

Laura Cahill - appointed May 2025

Donna Hughes - appointed May 2025

Alison Lawson - resigned April 2024

Rob Marris - end of term June 2024

Sim Parmar - dismissed June 2024

Carwen Wynne Howells - end of term November 2024

Co-optees

Nigel Tinsley - Interim Treasurer from May 2024

Clare Roberts-Molloy - co-opted February 2024

Auditors

Haines Watts Wolverhampton Limited

Statutory Auditors

Keepers Lane

The Wergs

Wolverhampton

West Midlands

WV6 8UA

Bankers

National Westminster Bank

Suite 3, First Floor

Brook Court

Whittington Hall

Whittington Road

Worcester

WR5 2RX

Registered owners of properties - Nominated Trustees

The title for a refuge property belonging to The Haven Wolverhampton is in the name of four ex trustees of The Haven Wolverhampton as nominees. When the property was originally purchased, The Haven Wolverhampton was not operating as a limited company, and so the title deeds had to be put in the name of the trustees, as nominees. Consent to change the registered owners was granted in June 2025, and the title deed will now be updated.

The Haven Wolverhampton is the registered owner of all of the other properties.

TRUSTEES' RESPONSIBILITY STATEMENT

The trustees (who are also the directors of The Haven Wolverhampton for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year. Under that law, the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law).

Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to

-	select suitable accounting policies and then apply them consistently;

-	observe the methods and principles in the Charities SORP;

-	make judgements and estimates that are reasonable and prudent;

-	prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

-	there is no relevant audit information of which the charitable company's auditors are unaware; and

-	the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information.

AUDITORS

A review of the audit service was conducted and completed during 2022.

The auditors, Haines Watts Wolverhampton Limited, were re-appointed by The Board of Trustees. This was formally noted at The Haven Wolverhampton's Annual General Meeting in 2022.

At The Haven's Annual General Meeting in 2024, Haines Watts Wolverhampton Limited were appointed for audit services for 2024-25.

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

Approved by order of the board of trustees on 5 December 2025 and signed on its behalf by:

L Moran - Trustee

Opinion

We have audited the financial statements of The Haven Wolverhampton (the 'charitable company') for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

-	give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;

-	have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

-	have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

-	the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with the financial statements; and

-	the Report of the Trustees has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

-	adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or

-	the financial statements are not in agreement with the accounting records and returns; or

-	certain disclosures of trustees' remuneration specified by law are not made; or

-	we have not received all the information and explanations we require for our audit; or

-	the trustees were not entitled to take advantage of the small companies exemption from the requirement to prepare a Strategic Report or in preparing the Report of the Trustees.

Responsibilities of trustees

As explained more fully in the Trustees' Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

To assess the risk of irregularity through non-compliance with laws and regulations:

- The audit engagement partner ensured that the audit team collectively had the appropriate experience,

competence and skills to undertake the audit of a charitable company, including having an understanding of

the applicable laws and regulations applying to such organisations;

- We identified the laws and regulations applicable to the charity, through our knowledge of the charity sector

and through discussions with management and the trustees;

- We have obtained and reviewed minutes of meeting of the trustees;

- We have reviewed the disclosures made within the financial statements and the trustees' report.

To assess susceptibility to misstatement in the charity's accounts, including how fraud might occur:

- The audit team reviewed and documented internal controls;

- We made enquiries of management and those charged with governance to ascertain where they

considered there to be susceptibility to fraud and whether they had knowledge or suspicion of fraud.

To address the risk of fraud through management bias and override of internal controls:

- We reviewed transactions with related parties and carried out analytical procedures to identify unusual

transactions or balances;

- We reviewed and tested adjustments and journals posted in the charity's financial systems for

appropriateness and approval processes;

- We tested the completeness of income and validity of costs;

- We considered the appropriateness of accounting estimates, where relevant.

We did not identify any key audit matters relating to irregularities, including fraud.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Geoffrey Hopwood BCOM FCA (Senior Statutory Auditor)

for and on behalf of Haines Watts Wolverhampton Limited

Statutory Auditors

Keepers Lane

The Wergs

Wolverhampton

West Midlands

WV6 8UA

16 December 2025

2025

2024

Unrestricted

Restricted

Total

Total

funds

funds

funds

funds

Notes

£

£

£

£

INCOME AND ENDOWMENTS FROM

Donations and legacies

2

509,622

3,459

513,081

385,040

Charitable activities

4

Accommodation charges

1,599,360

-

1,599,360

1,267,114

Grants and contracts

1,030,484

611,433

1,641,917

1,414,015

Investment income

3

9,096

-

9,096

14,195

Other income

2,158

18,375

20,533

48,152

Total

3,150,720

633,267

3,783,987

3,128,516

EXPENDITURE ON

Raising funds

5

141,693

-

141,693

217,560

Charitable activities

6

Refuge costs

1,734,886

609,018

2,343,904

2,830,161

Special projects

769,556

-

769,556

913,968

Impairment of tangible fixed assets

-

-

-

(177,190

)

Total

2,646,135

609,018

3,255,153

3,784,499

NET INCOME/(EXPENDITURE)

504,585

24,249

528,834

(655,983

)

Transfers between funds

19

4,000

(4,000

)

-

-

Net movement in funds

508,585

20,249

528,834

(655,983

)

RECONCILIATION OF FUNDS

Total funds brought forward

1,841,447

117,359

1,958,806

2,614,789

TOTAL FUNDS CARRIED FORWARD

2,350,032

137,608

2,487,640

1,958,806

2025

2024

Unrestricted

Restricted

Total

Total

funds

funds

funds

funds

Notes

£

£

£

£

FIXED ASSETS

Tangible assets

12

2,023,106

-

2,023,106

2,098,134

CURRENT ASSETS

Debtors

13

575,766

-

575,766

339,201

Cash at bank

608,458

137,608

746,066

548,609

1,184,224

137,608

1,321,832

887,810

CREDITORS

Amounts falling due within one year

14

(366,364

)

-

(366,364

)

(525,018

)

NET CURRENT ASSETS

817,860

137,608

955,468

362,792

TOTAL ASSETS LESS CURRENT LIABILITIES

2,840,966

137,608

2,978,574

2,460,926

CREDITORS

Amounts falling due after more than one year

15

(490,934

)

-

(490,934

)

(502,120

)

NET ASSETS

2,350,032

137,608

2,487,640

1,958,806

FUNDS

19

Unrestricted funds

2,350,032

1,841,447

Restricted funds

137,608

117,359

TOTAL FUNDS

2,487,640

1,958,806

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.

The financial statements were approved by the Board of Trustees and authorised for issue on 5 December 2025 and were signed on its behalf by:

L Moran - Trustee

Cash flows from operating activities

Cash generated from operations

1

205,917

(621,654

)

Net cash provided by/(used in) operating activities

205,917

(621,654

)

Cash flows from investing activities

Purchase of tangible fixed assets

(8,370

)

(33,649

)

Interest received

9,096

14,195

Net cash provided by/(used in) investing activities

726

(19,454

)

Cash flows from financing activities

Loan repayments in year

(9,186

)

(8,589

)

Net cash used in financing activities

(9,186

)

(8,589

)

Change in cash and cash equivalents in the reporting period

197,457

(649,697

)

Cash and cash equivalents at the beginning of the reporting period

548,609

1,198,306

Cash and cash equivalents at the end of the reporting period

746,066

548,609

1.	RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES

2025

2024

£

£

Net income/(expenditure) for the reporting period (as per the Statement of Financial Activities)

528,834

(655,983

)

Adjustments for:

Depreciation charges

83,398

84,073

Interest received

(9,096

)

(14,195

)

Impairment of tangible fixed assets

-

(177,190

)

Increase in debtors

(236,565

)

(83,242

)

(Decrease)/increase in creditors

(160,654

)

224,883

Net cash provided by/(used in) operations

205,917

(621,654

)

2.	ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.24

Cash flow

At 31.3.25

£

£

£

Net cash

Cash at bank

548,609

197,457

746,066

548,609

197,457

746,066

Debt

Debts falling due within 1 year

(10,250

)

(2,000

)

(12,250

)

Debts falling due after 1 year

(502,120

)

11,186

(490,934

)

(512,370

)

9,186

(503,184

)

Total

36,239

206,643

242,882

1.	ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention, as modified by the revaluation of certain assets.

The financial statements have been prepared on a going concern basis. The Trustees have reviewed and considered relevant information, including the annual budget and future cash flows in making their assessment. Based on these assessments, given the measures that could be undertaken to mitigate the current adverse conditions, and the current resources available, the Trustees have concluded that they can continue to adopt the going concern basis in preparing the annual report and accounts.

Critical accounting judgements and key sources of estimation uncertainty

The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Grants from the government and other agencies have been included as income from activities in furtherance of the objects of the charity where these amount to a contract for services, but as donations and similar incoming resources where the money is given with greater freedom of use for example government core funding.

Accommodation charges are shown net and represent recoverable amounts after making our best efforts to collect all amounts due.

Legacies are recognised on receipt or otherwise if the charity has been notified of an impending distribution, the amount is known or can be reliably estimated, and receipt is expected. If the amount is not known, the legacy is treated as a contingent asset.

Donations and legacies received for general purposes of the charity are included in unrestricted funds. Donations and legacies for activities restricted by the terms of the donation are taken to restricted funds where these wishes are legally binding on the Trustees.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Governance costs

Governance costs include the cost of governance arrangements which relate to the general running of the charity as opposed to the direct management function inherent in generating funds, service delivery and programme or project work. These activities provide the governance infrastructure which allows us to operate and to generate the information required for public accountability. They include the strategy planning process that contributes to our future development.

Allocation and apportionment of costs

Staff costs and overhead expenses are allocated to activities on the basis of staff time spent on those activities.

Support costs are those costs incurred directly in support of expenditure on the objects of the Charity. They are allocated on a basis consistent with the use of resources.

Fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Freehold property

-

2% on cost

Fixtures and fittings

-

33% on cost

Computer equipment

-

33% on cost

The Freehold property is reviewed by the trustees on an annual basis and any significant impairment is treated as additional depreciation and included in the Statement of Financial Activities. The revised carrying amount is depreciated in accordance with the above policy.

All fixed assets are initially recorded at cost or deemed cost in the case of certain assets revalued on transition to SORP (FRS102).

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Expenditure which meets these criteria is identified to the fund, together with a fair allocation of management and support costs.

Transfers are made from unrestricted to restricted funds in order that the restricted fund has sufficient funding to meet its obligations

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Donated goods

Gifts in kind donated for distribution to the beneficiaries of the charity are recognised at fair value and are included as a component of donations when they are distributed and an equivalent amount recognised as charitable expenditure.

Redundancy and termination payments

Redundancy and termination costs are recognised as an expense in the Statement of Financial Activities and a liability on the Balance Sheet immediately at the point the Charity is demonstrably committed to either: terminate the employment of an employee or group of employees before the normal retirement date; or provide termination benefits as a result of an offer made in order to encourage voluntary redundancy. The Charity is considered to be demonstrably committed only when it has a detailed formal plan for the termination and is without realistic possibility of withdrawal from the plan.

Pension costs and other post-retirement benefits

The charity operates a group personal pension scheme for the benefit of its employees. The costs of contributions are written off against unrestricted funds in the year they are payable.

Hire purchase and leasing commitments

Rentals applicable to operating leases where substantially all of the benefits and risks of ownership remain with the lessor are charged against profits on a straight line basis over the period of the lease.

2.	DONATIONS AND LEGACIES

2025

2024

£

£

Gifts

65,266

82,974

Donations

197,815

302,066

Legacies

250,000

-

513,081

385,040

Included in donations is £40,000 (2024 - £40,000) received from City of Wolverhampton Council from the Household Support Fund.

3.	INVESTMENT INCOME

2025

2024

£

£

Deposit account interest

9,096

14,195

4.	INCOME FROM CHARITABLE ACTIVITIES

2025

2024

Activity

£

£

Accommodation charges

Accommodation charges

1,599,360

1,267,114

Grants

Grants and contracts

1,641,917

1,414,015

3,241,277

2,681,129

Grants received, included in the above, are as follows:

2025

2024

£

£

BBC Children in Need

28,673

11,664

CWC - Contract for Housing Related Support 'Services to women who are victims of domestic violence and abuse'

738,228

731,291

The Mrs Hay Memorial Trust

280,056

-

Severn Trent Community Fund

3,465

31,182

Police & Crime Commissioner 'The Haven IDVA Service'

99,464

84,131

Nationwide Community Grants

-

11,199

The Eveson Charitable Trust

-

11,667

The William A Cadbury Charitable Trust

20,000

-

Charles Hayward Foundation

25,000

-

Supported by Norfolk Community Foundation through Bolton Trust Revenue Fund

-

3,500

Police & Crime Commisioner E01 Funding

109,934

105,812

Carried forward

1,304,820

990,446