Chiptech has grown into a trusted telecare technology leader, now employing 55 talented people. Our success is grounded in a clear strategy: building great products, empowering our people, and delivering meaningful social impact.
The year to 31 March 2025 marked another period of exceptional progress for Chiptech. Turnover increased by 49% to £22.0 million (2024: £14.7 million), alongside a significant improvement in profitability and strong cash generation. This performance reflects the continued strength of our capital and recurring-revenue model, sustained investment in product innovation, disciplined cost management, and the trust we have built with customers and partners across the UK and internationally.
Chiptech today serves over 180 customer groups and Chiptech’s products support 250k elderly and vulnerable people in the UK saving over £2bn to Health and Social Care Services.
Industry Context and Market Leadership
The UK telecare sector is undergoing a major transformation with the analogue-to-digital switchover. Chiptech is proud to be leading this digital transition in Independent Living, holding an estimated 35% share of the UK digital market.
Our pioneering dual SIM technology and advanced roaming algorithms have set new standards for reliability and resilience, enhancing connectivity and safety across both the UK and wider Europe.
Chiptech has also contributed significant expertise to the wider industry. We have dedicated time and leadership to resilience knowledge-sharing within our trade association, the TSA and our technical leader plays an active role within the BSI, helping shape national standards for digital telecare.
Our innovation and leadership have been recognised through multiple awards, including:
- Innovation at Scale Award – Technology Services Association (TSA)
- Medium Business Award and Scale-Up Award – Red Rose Awards, Lancashire
Our People and Culture
Our people remain the driving force behind everything we achieve. This year’s employee satisfaction score of over 90% reflects a culture built on respect, innovation, and shared purpose.
We are proud to have achieved an NPS score of 75, demonstrating our commitment to service, trust, and long-term relationships.
We continue to invest in personal and professional development, including leadership training, internships, and academic collaboration. Chiptech also funds research projects with Glasgow School of Art and Lancaster University, nurturing the next generation of design and engineering talent.
Research and Development
Innovation remains central to Chiptech’s success. We continue to invest heavily in R&D, developing new technologies that enhance user safety, system resilience, and long-term sustainability. These innovations strengthen our product portfolio and help shape the future of digital telecare across Europe. Chiptech have increased resources significantly in R&D which is now spread globally to be able to flex and adapt to local market conditions.
Community and Purpose
Beyond technology, we are proud of our community investment, supporting local causes, promoting inclusion, and driving positive impact where we operate. Our purpose remains clear: to design technology that helps people live safely and independently, while ensuring reliability for those who rely on our products most. We are also mindful of our environmental responsibilities. Chiptech incorporates reground plastics within its manufacturing processes where appropriate and has optimised product packaging to maximise shipment volumes. These measures reduce material waste, lower shipping requirements, and help minimise the carbon footprint associated with product distribution, while maintaining the quality and reliability our customers expect.
At the very end of the financial year ending 2024, Chiptech were proud to complete the purchase of our UK headquarters in Dalton Square, Lancaster. The new Chiptech HQ reflects our commitment to creating a workspace that inspires pride, attracts exceptional talent, and embodies our social values at the heart of the city. Through this move, we have deepened our connection with the local community, forming strong relationships with the Electec Innovation Cluster, Lancaster University, the Chamber of Commerce, and Lancaster City Council.
Our growth and contribution to community wellbeing also led to the honour of audiences with New Zealand Prime Minister Christopher Luxon and His Majesty King Charles III, recognising Chiptech’s leadership in digital transformation, sustainability, and social care innovation.