Introduction New Arrivals Support CIC is a migrant and refugee grassroots organisation that works directly with different groups of new arrivals in the UK. We understand that adapting to a new country comes with its own set of challenges. That is why we provide a safe space for temporarily displaced migrants, refugees, and other migrants navigating life in the UK. Our approach is rooted in promoting human rights, diversity, and equality, ensuring every individual feels supported and respected. Our mission is to prevent poverty, improve wellbeing, and help new arrivals integrate into UK society. Everything we do is designed to make life fairer, safer, and healthier for people new to the UK. Our vision is a society where new arrivals are safe, healthy, respected, and able to make a full contribution. We believe that migration brings strength and value to the UK, and our vision is for inclusive communities where everyone feels a sense of belonging. Our year at a glance During 1 April 2024 to 31 March 2025, we delivered support at scale while staying community-led. Total clients and participants supported, 2,087. Clients and participants supported through projects, 1,537. Participants through combined community events, 550. Ukrainian Support Greenwich clients supported, 1,150. Ukrainian Support Greenwich interventions delivered, 5,073. Cost per Ukrainian Support Greenwich intervention, £24.63. Local opportunities created. We provided paid employment for nine local community members from underrepresented and vulnerable refugee and migrant communities. We provided regular volunteering opportunities for 12 local community members from underrepresented communities. Our story this year This year, we kept our focus on three things. Lived experience at the centre, services designed and delivered with communities, not to communities. Community as a superpower, building connection, belonging, and practical routes into stability. Financial strength to the community, delivering value for money for funders while keeping the human touch that makes support actually work. Our approach Our model is community-led, multilingual, and based on co-design and trust. In practice, that means support is faster, culturally informed, and more likely to stick because people are met by professionals who understand their reality and can navigate systems alongside them. Our activities include bilingual casework, information and advocacy across housing, welfare, education, health, safeguarding, and employment, plus wellbeing support, community events, campaigning, consultancy, and training. Our partners include local authorities, the NHS, government, voluntary and community organisations, and grassroots community leaders. We are at our best when we connect the dots across systems and pass power back to the people most affected. How change happens here Need New arrivals face barriers that are practical, emotional, and systemic, including language barriers, unfamiliar services, digital exclusion, insecure housing, disrupted education, and isolation. Action We provide bilingual triage, casework, signposting, advocacy, community activities, and peer support. We monitor needs and feed learning into local systems to improve how support works for everyone. Change In the short term, people are better informed, connected, and able to access services. In the longer term, people move towards financial independence, self-advocacy, improved well-being, and fuller participation in community life. Activities and impact Ukrainian Support Greenwich (USG) USG was our flagship project this year, delivering intensive, practical support on a real scale. We supported 1,150 Ukrainian residents in Greenwich and delivered 5,073 recorded interventions across the issues that most often trigger crisis for new arrivals, housing, finances, immigration, health, education, safeguarding, and wellbeing. This was not one-off signposting; it was step-by-step navigation and advocacy that helped people stabilise, access services, and move forward. An independent quantitative evaluation found the programme delivered substantial value for money compared with an outcome payment model. It estimated significant savings for the local authority, while also recognising that many client benefits fell outside the narrow employment and housing measures used in the analysis. Ukrainian Youth Project in Lewisham The Ukrainian Youth Project created a consistent, safe space for 74 participants where young people could settle, connect, and feel understood. By bringing young people together through regular activity and trusted support, the project reduced isolation and strengthened peer connection, which are protective factors for mental wellbeing. The focus was belonging and confidence, not just attendance, so young people had space to decompress, build friendships, and access practical guidance when needed, helping reduce day-to-day worries linked to stress and loneliness. 50 Plus Wellbeing Project in Lewisham The 50 Plus Wellbeing Project supported 44 older participants in reducing isolation and improving wellbeing through consistent group connections and trusted, culturally familiar spaces. Participants reported improvements in mental well-being and physical health, and many shared that they found friends and formed a community outside the activities, showing that the impact continued beyond the sessions. ESOL for older people Our ESOL for older people programme supported 33 participants to improve everyday English in a practical, confidence-building way. Alongside language progress, the classes reduced isolation and improved well-being through routine, peer connection, and friendships, helping participants feel more able to manage appointments, letters, and daily life in the UK. Ukrainian Family Stay and Play Maliatko Maliatko supported 102 participants aged 0 to 5 by providing a welcoming space for families with young children, combining connection with practical early years support and gentle guidance on local services. The project reduced isolation for parents and helped families feel more confident engaging with early years provision and community life. The Heritage Bookshelf Ukrainian library The library supported 60 participants by strengthening access to books, language, and culture as a route to belonging. The library created an informal learning space and a point of connection for people of different ages, supporting wellbeing through community contact and shared identity. Wider migrant support in Greenwich NASCIC's wider migrant support reached 15 clients from other migrant and refugee communities living in Greenwich who came to us for trusted, practical help navigating local systems. We provided a welcoming first point of contact, offering signposting and advocacy focused mainly on housing, safeguarding, and healthcare, alongside access to food banks and emergency support for people facing immediate hardship. Workshops and community events Our workshops are designed to turn complex systems into practical next steps and help people act early rather than wait for a problem to become a crisis. In 2024 to 2025, we delivered an employment workshop with 16 participants, focused on confidence, routes into work, and what to do next. We also partnered with National Energy Action on energy-saving workshops for 43 participants from the Afghan and Ukrainian communities. Our community events create belonging, reduce isolation, and make it easier for people to access support without stigma. Across this year's programmes, we delivered Refugee Week activities with 77 participants, Woolwich Dockyard festival community engagement with 40 participants, a coffee morning for hosts and guests with 35 participants, and St Nicholas and Christmas celebrations with 398 participants. These events provided safe, welcoming entry points into information, peer connection, and follow-up support, helping people move from being new in a place to feeling part of it. Local employment and volunteering We provided paid employment for nine local community members from underrepresented and vulnerable refugee and migrant communities, and regular volunteering opportunities for 12 local community members from underrepresented communities. These opportunities built skills, confidence, and community leadership while supporting others to settle well. System influence and learning Alongside delivery, we invested in sustainability and in influencing systems. We participated in the Power Up programme to strengthen organisational capability. We also contributed as a strategic stakeholder to the Royal Borough of Greenwich's Sanctuary Award work, using lived-experience insights to support inclusive practice and belonging. Impact in practice Numbers matter, and so does what sits underneath them. Our impact is built through repeated, practical interventions that reduce immediate risk and move people towards stability. Need: people arrive with urgent needs, housing instability, poverty risk, poor well-being, and confusion about how the UK system works. Action: we provide bilingual triage, then step-by-step support, advocacy, and, where needed, multi-agency coordination. Change: people access entitlements, secure housing, enter work, return to education, and reconnect socially, while feeling respected and capable again. Three short anonymised case studies Case study 1. Moving from homelessness to stability Need. A mother and her teenage son became homeless after a sponsor arrangement broke down. Action. A bilingual caseworker supported housing applications, accompanied meetings, and helped complete tenancy paperwork, then supported employment readiness with one-to-one sessions. Change. The family secured a home within six weeks, and the mother moved into a permanent job by June 2024, with confidence to plan for further learning. Case study 2. Belonging as an intervention Need. An older man arrived alone, needing help with his pension and practical setup, alongside severe loneliness. Action. Casework combined practical support with active connection into community groups and tailored English learning, building routine and relationships. Change. He reported reduced anxiety, improved sleep, and moved from isolation to volunteering to help others, describing himself as not lonely anymore. Case study 3. Coordinating complex needs for a family Need. Parents arrived with a young child with complex disabilities, facing significant language barriers and fragmented services. Action. A caseworker coordinated across health, social care, education, and welfare systems, attending meetings and appointments and translating complexity into practical next steps. Change. The child was placed in a specialist school, and the family secured Disability Living Allowance and Carers Allowance, moving from overwhelmed to supported and hopeful. A note on data and learning We take evidence seriously, but we do not treat people as data points. This year, we strengthened our ability to track work consistently and safely through a funded CRM implementation. We received £5,500 from the Greenwich Healthier Communities Fund enabling strand, to purchase and implement a custom-built CRM system. All seven frontline members of staff and two volunteers received bespoke training, and the system improved reporting, oversight, GDPR aligned data security, and day-to-day efficiency. Financial summary We aim to be financially responsible and impact ambitious, and to make every pound do more than one job, meeting need now while strengthening resilience for the future. Our detailed accounts are submitted separately in accordance with Companies House and CIC Regulator requirements. Sustainability risks and mitigations Risk. Heavy reliance on commissioned and grant-funded delivery can create income volatility. Mitigation. We are strengthening infrastructure, monitoring, and reporting through the CRM and using evidence, such as independent evaluations, to support renewals and diversification. Risk. Demand continues to rise, particularly as crises shift and new communities need support. Mitigation. We use needs monitoring and partnerships to target effort where it reduces escalation, and we invest in peer-delivery models that reduce costs and increase trust. Looking ahead In the following year, we will focus on three practical ambitions. Protect what works: bilingual peer support, dignity, and community-led design. Strengthen what proves it, consistent outcomes capture across a broader range of interventions, without losing holistic support. Grow what sustains it, diversified income and stronger partnerships, so our communities have stable support even when the policy weather changes. Director’s statement This has been a foundational year for New Arrivals Support CIC. We have built strong partnerships, tested and rolled out new projects, and demonstrated how a small, community-led organisation can have a wide-reaching impact. We are proud of our achievements and grateful to all the stakeholders who have journeyed with us.

New Arrivals Support CIC consulted with a range of stakeholders who are affected by our work and who help shape it. Who our stakeholders are Our stakeholders include clients and participants, refugee and migrant community members, volunteers, staff, partner organisations in the voluntary and community sector, funders, local authorities and commissioners, delivery partners, and the wider local community, including hosts and residents who engage in community events. How we consulted We consulted stakeholders through routine service delivery conversations and casework check-ins, feedback forms collected from service users, focus groups, and informal listening through group sessions, workshops, and community events. We also consulted through partnership meetings and delivery conversations with commissioners and local partners, where we shared emerging needs and learning from frontline work. Service user feedback was collected during the year, with 154 feedback responses recorded. What we did as a result Feedback and community listening highlighted that people valued respectful, bilingual support and wanted more opportunities to meet, connect, and reduce isolation. In response, we continued to prioritise group-based community activity alongside one-to-one support, using workshops and community events as routes to belonging and early help. We also addressed the need for greater consistency and accountability by implementing a new CRM system, improving how we record casework, coordinate support, and report to partners and funders. This strengthened data security, improved reporting consistency, and enabled safer, more reliable delivery.

No remuneration was received

No transfer of assets other than for full consideration