PART 1 GENERAL DESCRIPTION OF THE COMPANY ACTIVITIES AND IMPACT Before securing a permanent base, WeClick CIC operated entirely as a mobile and volunteer led service. The organisation travelled between foodbanks, larders, churches and community venues to provide on the spot digital support, device gifting, mental health first aid listening, and assistance with essential online tasks for residents who had no access to stable or safe community spaces. Towards the end of the financial year, WeClick CIC began operating a staffed Digital Inclusion and Wellbeing Hub at Unit one zero one, The Mall, Maidstone, from May two thousand and twenty five. The Hub became a permanent and accessible community space offering both structured and drop in support to people experiencing digital exclusion, poor mental health, social isolation, and barriers linked to language, poverty, disability, or migration status. Core activities during the year included digital skills support through daily drop ins and one to one sessions. This support was delivered in an ESOL friendly way and included help with the NHS App, Learn My Way pathways, emails, online forms, identity checks, online safety, Universal Credit tasks, housing portals, and health appointment systems. The organisation also delivered a Device Bank model involving the secure storage and gifting of refurbished devices and data SIMs in partnership with Digital Kent, the Good Things Foundation, and Computers Four Charity. A sustainable approach was used, allowing learners to practise using Hub devices until confident, before receiving their own. A number of recipients have since progressed into volunteering roles. A weekly Golden Circle group was delivered for residents aged fifty and over, reducing digital isolation, improving confidence, and supporting individuals unable to afford newer devices compatible with current operating systems. WeClick CIC provided tailored support for refugees and asylum seekers housed in local hotels and temporary accommodation. Many of these individuals were excluded from other digital skills schemes due to eligibility criteria, and WeClick was able to offer inclusive and responsive support. Women only sessions were delivered to provide safe and predictable environments, particularly for Muslim women and others who required culturally sensitive or trauma informed spaces. Mental health and recovery support was embedded throughout delivery. This included mental health first aid led drop ins and partnerships with The Blackthorn Trust, Reach Out And Recover, NHS Talking Therapies, and support for individuals leaving hospital or secure settings. Community learning and volunteering pathways were developed through Digital Champion roles, peer mentoring, and intergenerational support. Many participants progressed into volunteering, training, or further education. Early help and crisis prevention formed a significant part of the work. Support helped residents avoid loss of benefits, escalation of homelessness risk, missed health appointments, and breakdowns in communication caused by digital barriers. Cultural and intergenerational programmes were also delivered, including the Rhythm and Roots October pop up, Black History Month activity, carnival arts workshops, and safe social sessions hosted in the Hub. Impact on the community during the period included over eight hundred and fifty visits from residents, asylum seekers, women, older adults, and people in recovery. Fifty secure devices and fifty data SIMs were distributed with follow up support. Many individuals successfully connected to NHS services including online prescriptions, referrals, and talking therapies. Social isolation was reduced, particularly for older residents and those newly arrived in the United Kingdom. Volunteers progressed into meaningful roles, including individuals with previous mental health admissions and probation backgrounds. The service operated as a stable and trusted local provision at no cost to users and remained open unfunded for six months despite a flooding incident, demonstrating resilience, volunteer commitment, and clear local need.

Stakeholders and groups engaged included local residents, older adults, refugees and asylum seekers, parents, NHS Talking Therapies teams, The Blackthorn Trust, Reach Out And Recover, Trinity Foyer, Digital Kent, Medway Culture Club, volunteers, Mall management teams, the Good Things Foundation, social workers, probation clients, community nurses, and learners from multiple ethnic and linguistic backgrounds. Consultation took place on a continuous basis through daily drop ins, informal conversations, and task based digital support. Feedback was gathered through written forms during Device Bank distribution and Golden Circle sessions. An in house suggestions box and online feedback via Learn My Way were also used. Partnership discussions were held with NHS staff, Reach Out And Recover facilitators, and local agencies. Community conversations took place during the Mall flooding incident and subsequent reopening period. Cultural specific feedback was gathered through Muslim women only groups. Volunteer meetings were used to review safeguarding practice, digital barriers, and wellbeing needs. Formal consultation also included Annual General Meetings and stakeholder feedback meetings held in March twenty twenty five, June twenty twenty five, twenty October twenty twenty five, and nineteen December twenty twenty five. As a result of consultation, a number of actions were taken. ESOL friendly sessions were extended due to increased attendance from refugees and asylum seekers. Women only days were established following feedback regarding cultural safety and predictability. A dedicated Golden Circle group for residents aged fifty and over was created after identifying device poverty and low digital confidence. NHS App support sessions were increased at the request of Talking Therapies facilitators. The sustainability of the device loan and gifting model was improved to allow longer supported use before ownership transfer. Saturday youth and intergenerational provision was developed in response to early consultation with families. More trauma informed approaches were embedded when supporting individuals leaving hospital, secure, or institutional care.

No remuneration was received

No transfer of assets other than for full consideration