During the financial year, Phoenix Family Support Services CIC has delivered a range of community-focused services aimed at supporting vulnerable individuals and families within the local area. A key area of activity has been the operation of a community pantry and food bank, providing essential food supplies and household items to families experiencing financial hardship and food insecurity. This service has played a vital role in alleviating immediate need while promoting dignity, stability, and wellbeing among service users. In addition, the organisation has continued to develop its community hub, offering a safe and welcoming environment where local residents can access support, guidance, and social engagement opportunities. This has helped to reduce isolation and strengthen community cohesion. The company has also delivered holiday activity programmes and enrichment sessions for children and young people, combining educational, creative, and physical activities. These programmes have supported children’s development, encouraged healthy lifestyles, and provided structured, supervised environments during school holidays. As part of this provision, healthy and nutritious meals have been provided, contributing to improved health and wellbeing. Through its work, the organisation has collaborated with key partners, including Enfield Council, to ensure services are aligned with local needs and priorities. Overall, the company’s activities have had a positive impact on the community by: Supporting families facing economic hardship through food provision Promoting health and wellbeing through access to nutritious meals and activities Creating inclusive spaces that foster community connection and support Enhancing opportunities for children and young people to learn, engage, and develop These efforts have contributed to building a stronger, more resilient local community.

The company’s stakeholders include: Children and young people attending activity programmes Parents and carers Vulnerable families accessing support services Local community members benefiting from the community hub and pantry Partner organisations and delivery partners Phoenix Family Support Services CIC Enfield Council Staff and volunteers supporting programme delivery and community services Stakeholder Consultation Ongoing, informal consultation with families accessing the community pantry and hub services Direct feedback from parents and carers during programme delivery Conversations with community members accessing support services Collaboration and regular communication with partner organisations and local Observations and engagement with children and young people to understand their needs and interests Action Taken in Response to Feedback In response to stakeholder feedback, the organisation has: Developed a community pantry and hub to support families facing financial and food insecurity Expanded activity programmes to include multi-sports, creative learning, and reading activities Ensured provision is inclusive, catering to both primary and secondary school aged children Introduced healthy, nutritious meals during programmes to support wellbeing Adapted delivery locations and services to improve accessibility for the local community Strengthened partnerships with local organisations and the council to better meet community needs

No remuneration was received

No transfer of assets other than for full consideration