ToMICS directors have given a total of at least x902 voluntary hours to our clients including those who make general enquiries. ToMICS CIC primary stakeholders are our service users, clients including those that use our social media groups i.e. Facebook and WhatsApp offering free advice and information relating to real life in the UK, how best to integrate different communities and health and social care information or activities which enhance mental and physical well-being. We maintained and updated policies in line with the work we conduct and clients that we will be assisting and supporting. The progress and achievements so far will help us to in better position to further develop ToMICS services and/or obtaining future funding. Our secure online record keeping is in line with ICO data protection recommendations and because some of our services were delivered virtually and nationally, this meant we were able to positively impact the environment by reducing carbon footprint significantly. Also, as our staff can work remotely there were significantly less journeys made during this period. Thus less printing and scanning means less energy used. This saved at least 4,500 miles of car emissions being put into the environment. ToMICS and its directors continue to learn a great deal, through diversification, reaching out to different stakeholders. Although utilising limited resources we have managed to assist clients and still play a positive role in our communities. With increased continuing professional development and a lot of reflection, ToMICS directors believe have the reputation with its clients and community, knowledgeable staff who are willing to help more clients and develop better working relationships with our stakeholders and create more sustainability within sector and communities. In the last 12 months we have conducted face to face or online workshops relating: - Finding and/or registering with a GP or dentist. Assistance and support were for either those completely new with registering with either or moving from one service to another. For GP services access, we conducted x10 monthly, virtual sessions via Zoom or MS Teams and x6 face to face sessions. Each virtual session had an average of x50 participants per session lasting 1.5-2hrs). We find face to face sessions do end up being longer as we offer a 1:1 drop-in after; whereby some individuals can stay behind for a private consultation, chat, or socialising. These had an average of x23 participants per session. How to access to dental services we remained at x3 quarterly virtual sessions conducted and x2 face to face with an average of x12 participants per session. We have assisted and supported x22 clients to find private housing after moving to the local area without having secured accommodation or a promise of accommodation having fallen through. ToMICS arranged a x4 social gathering for local people to integrate with each other and those new to the area to feel welcomed while learning or gaining understanding of diverse cultures. This was done as a ‘bring and share’ event of different cuisines. One was at Our Lady of Grace RC church in Prestwich for multi-cultural faiths in August 2024; the other at Atlantic House in Manchester City centre in February 2025 which was themed ‘Meet and Greet’; then x2 summer picnics – one in July 2025 was at Drinkwater Park in Salford and the other late August 2025 at St Mary Park, Prestwich. There was an attendance of about x85, x88, x128, x102, respectively.

ToMICS continue to use various social media sites, specifically not for profits social media group, Greater Manchester local authorities, health and social care companies, general local companies, and individuals to reach our target audience. We consult with our clients on a regular basis, often monthly, sometimes daily. We act on any need and feedback very quickly as we pride ourselves on being responsive. ToMICS continues to offer and run free 1:1 session which remain client initiated. We are in the process of developing paid services to ensure a steady income to the company which will enable us to expand and be able to continue to offer other free services. From the feedback we have received from the client base, majority would be happy to pay for this service as they find it useful and beneficial for services such as job preparation (CV updates, interviews, support and assistance with forms completion); orientation to local places for those that are new to the area. We also offer a mentoring service in which clients can discuss anything that is bothering them, and we will explore options together and devise a plan of action. We play a vital role on the social media, in particular utilising existing Facebook groups where we come into contact or clients might seek to use our services, offering free advice across the country. We easily spend up to 3-4hrs a day (weekdays only) responding to queries in the group either publicly or via messenger and WhatsApp group. The interactions in the WhatsApp group have been particularly influential in shaping ToMICS going forward as we have researched, utilised feedback and spoken to least x368 people about what they need support or assistance with most. Thus, we adapted our services to specifically meet the requirements of not-for-profit organisations and have a website under review assist clients and stakeholders.

No remuneration was received

No transfer of assets other than for full consideration