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Registered number:
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
COMPANY INFORMATION
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WANSTOR LIMITED
CONTENTS
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WANSTOR LIMITED
STRATEGIC REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2025
The Directors are pleased to present the Strategic Report for the year ended 30 September 2025. The year represented a significant inflection point for the Company, marking the completion of a multi-year programme of investment in platforms, automation, and service capability, and the beginning of a scaling phase in which the benefits of that investment are now being realised.
Principal activity The principal activity of the Company is the provision of managed IT services, cyber security services, and technology-enabled transformation solutions to mid-market organisations in the UK.
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WANSTOR LIMITED
STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2025
Wanstor is a UK-based Managed Service Provider focused on being a long-term, strategic technology partner to organisations that rely on technology to operate securely, efficiently, and at scale. The Company supports customers across managed operations, security, digital workplace, and data and AI-enabled services.
The Company’s strategy is centred on three core principles: • Experience-led services, delivering consistent, high-quality outcomes for customers • Operational scalability, enabled through platform investment, automation, and standardisation • Specialised capability, particularly across security and data-driven services, supported by strong vendor partnerships During FY25, the Company completed the foundational phase of this strategy. With the core service platform and operating model now embedded, the focus has shifted from build to scale, with growth increasingly delivered through operational leverage, deeper customer relationships, and enhanced propositions rather than headcount expansion. Financial performance For the year ended 30 September 2025, the Company generated revenue of £26.9m, representing 11.7% year-on-year growth. EBITDA increased to £2.86m, a 28.0% increase compared to the prior year, reflecting the benefits of earlier investment in platforms, automation, and service capability now flowing through the business. Growth continued to be driven primarily by expansion within existing customers rather than reliance on new customer acquisition. Net revenue retention was 116.9%, demonstrating strong customer satisfaction, long-term partnerships, and increasing adoption of higher-value services. The improvement in profitability reflects a clear decoupling of revenue growth from delivery headcount. During the year, the Company increased Managed Services revenue by £1.4m, from £8.4m to £9.9m, without a corresponding increase in delivery headcount. This was enabled by ongoing automation and problem management initiatives, which reduced like-for-like case volumes by 24% and reduced cases per customer contact by 33%. Operational progress and achievements FY25 was characterised by disciplined execution and tangible operational progress: • Service excellence and scalability - The Service Desk operating model continued to mature, with automation and continuous improvement embedded as standard practice. The Company successfully renewed its SDI 4-Star Service Desk accreditation and onboarded additional global service desk customers, demonstrating the scalability and resilience of the delivery platform. • Automation and AI-enabled operations - Automation and AI-enabled workflows are now embedded within service operations, supporting incident triage, resolution, and proactive problem management. These capabilities form a core component of the Company’s scalable delivery model and underpin continued efficiency gains. • Service quality and customer outcomes - Efficiency improvements were delivered while maintaining high service quality, with customer satisfaction measured through a Net Promoter Score of +73, reinforcing the Company’s focus on experience-led service delivery. • People and culture - The Company employed approximately 200 people during the year. Wanstor was once again recognised by Best Companies as a Very Good Company to Work For, reflecting continued
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WANSTOR LIMITED
STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2025
investment in leadership capability, employee engagement, and organisational health.
Markets and customers Wanstor serves customers across a range of sectors, with a strategic focus on Not-for-Profit and Professional Services organisations. These sectors value reliability, security, and long-term partnership, aligning closely with the Company’s service model and proposition strengths. Growth is increasingly driven by deepening relationships within the existing customer base, supported by multi-year contractual arrangements and a broadening of services delivered to customers over time. Risks and uncertainties The Directors recognise that the Company operates in a dynamic and competitive environment. Key risks include: • Cyber security and service resilience risk - This is mitigated through ongoing investment in security controls, monitoring, and incident response capability. • Market and economic uncertainty - This may impact customer spending decisions and is mitigated through a high proportion of contracted recurring revenue and close customer engagement. • Talent availability and retention - This is mitigated through continued investment in culture, leadership development, and employee engagement. The Company maintains a disciplined risk management framework and regularly reviews its risk profile and mitigations. Future plans With the core operating platform now embedded and operating effectively, the Company enters FY26 with strong momentum. Focus areas include: • Continued enhancement of customer propositions across managed services, security, and data and AI-enabled offerings • Further leverage of automation and AI within service operations to improve outcomes and efficiency • Deepening strategic partnerships to extend capability and customer value The Company continued to reduce net debt during the year and expects to be debt free during FY26, providing increased financial and strategic flexibility. The Directors are confident that Wanstor has a robust foundation, a scalable operating model, and a clear strategic direction to support sustainable growth and long-term value creation. Employees, social and environmental matters Wanstor recognises its responsibility to its people, customers, and the wider community. The Company remains committed to operating in a socially and environmentally responsible manner, with continued focus on employee wellbeing, inclusive leadership, and environmental impact reduction. Environmental performance is monitored and mitigated through carbon reduction initiatives and offsetting activity.
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WANSTOR LIMITED
STRATEGIC REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2025
This report was approved by the board on 27 April 2026 and signed on its behalf.
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WANSTOR LIMITED
DIRECTORS' REPORT
FOR THE YEAR ENDED 30 SEPTEMBER 2025
The directors present their report and the financial statements for the year ended 30 September 2025.
The directors are responsible for preparing the Strategic report, the Directors' report and the financial statements in accordance with applicable law and regulations.
In preparing these financial statements, the directors are required to:
∙select suitable accounting policies for the Company's financial statements and then apply them consistently;
∙make judgments and accounting estimates that are reasonable and prudent;
∙prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.
The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
The profit for the year, after taxation, amounted to £2,029,010 (2024 - £1,542,596).
The directors who served during the year were:
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WANSTOR LIMITED
DIRECTORS' REPORT (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2025
During the year Barnes Roffe LLP resigned as auditors due to the transfer of its audit business and its successor Barnes Roffe Audit Limited was appointed by the directors under s485 Companies Act 2006.
This report was approved by the board on
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WANSTOR LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF WANSTOR LIMITED
We have audited the financial statements of Wanstor Limited (the 'Company') for the year ended 30 September 2025, which comprise the Statement of comprehensive income, the Balance sheet, the Statement of changes in equity and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).
In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.
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WANSTOR LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF WANSTOR LIMITED (CONTINUED)
The other information comprises the information included in the Annual Report other than the financial statements and our Auditor's report thereon. The directors are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
In our opinion, based on the work undertaken in the course of the audit:
∙the information given in the Strategic report and the Directors' report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
∙the Strategic report and the Directors' report have been prepared in accordance with applicable legal requirements.
In the light of the knowledge and understanding of the Company and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic report or the Directors' report.
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WANSTOR LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF WANSTOR LIMITED (CONTINUED)
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud was as follows:
The engagement partner ensured that the engagement team collectively had the appropriate competence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations; -We identified the laws and regulations applicable to the company through discussions with directors and other anagement, and from our commercial knowledge and experience of the sector in which the company operates; -We focused on specific laws and regulations which we considered may have a direct impact material effect on the financial statements, or the operations of the company which included the Companies Act 2006, taxation legislation, data protection, anti-bribery, employment, environmental and health and safety legislation; -We assessed the extent of compliance with the laws and regulations identified above through making enquiries of management and inspecting legal correspondence; and -Identified laws and regulations were communicated within the audit team and the team remained alert to instances of non-compliance throughout the audit. We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to involve the completeness and timing of income recognition and the override of controls by management. To address the risk of fraud in relation to revenue recognition, we: - Performed detailed substantive testing to address completeness and accuracy of sales; - Assessed the appropriateness and application of the accounting policy concerning income recognition; and - Performed detailed cut-off testing either side of the balance sheet date. To address the risk of fraud through management bias and override of controls, we: - Performed analytical procedures to identify any unusual or unexpected relationships; - Tested journal entries to identify unusual transactions; - Assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias; - Investigated the rationale behind significant or unusual transactions. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.
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WANSTOR LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF WANSTOR LIMITED (CONTINUED)
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditor's report.
This report is made solely to the Company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Company's members those matters we are required to state to them in an Auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company's members, as a body, for our audit work, for this report, or for the opinions we have formed.
for and on behalf of
Chartered Accountants
Statutory Auditor
Level 41A, Tower 42
25 Old Broad Street
London
EC2N 1HQ
18 May 2026
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WANSTOR LIMITED
STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
REGISTERED NUMBER: 04524830
BALANCE SHEET
AS AT 30 SEPTEMBER 2025
The financial statements were approved and authorised for issue by the board and were signed on its behalf on
The notes on pages 14 to 26 form part of these financial statements.
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WANSTOR LIMITED
STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 30 SEPTEMBER 2025
STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 30 SEPTEMBER 2024
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
Wanstor Limited is a private company limited by shares incorporated in England and Wales. The registered office is First Floor, Bridgegate House, 124-126 Borough High Street, London, SE1 1LB.
2.Accounting policies
The financial statements have been prepared under the historical cost convention unless otherwise specified within these accounting policies and in accordance with Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland and the Companies Act 2006.
The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires management to exercise judgment in applying the Company's accounting policies (see note 3).
The following principal accounting policies have been applied:
Functional and presentation currency
Transactions and balances
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
2.Accounting policies (continued)
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
2.Accounting policies (continued)
All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years.
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
2.Accounting policies (continued)
Depreciation is charged so as to allocate the cost of assets less their residual value over their estimated useful lives, using the straight-line method.
Depreciation is provided on the following basis:
The assets' residual values, useful lives and depreciation methods are reviewed, and adjusted prospectively if appropriate, or if there is an indication of a significant change since the last reporting date.
Gains and losses on disposals are determined by comparing the proceeds with the carrying amount and are recognised in profit or loss.
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
2.Accounting policies (continued)
Provisions are measured as the best estimate of the amount required to settle the obligation, taking into account the related risks and uncertainties.
The company only enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities like trade and other debtors and creditors, loans from banks and other third parties, loans to related parties and investments in ordinary shares.
No significant judgements have been made by management in the preparation of the financial statements. b) Key accounting estimates and assumptions The company has made key assumptions regarding the useful economic life of tangible fixed assets and this is further described in note 2.9 of the accounting policies. The company has also made key assumptions regarding settlement credits. An estimate is made for the value of cases at the year end which will result in a credit against the fee charged to the customer. There is a degree of estimation uncertainty when providing for such credits (reflecting the incidence of cancelled cases, customer terms and timing of such credits). The aggregate amount of such credits is included within other creditors.
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
Analysis of turnover by country of destination:
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
There were no factors that may affect future tax charges.
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
The company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension cost charge represents contributions payable by the company to the fund and amounted to £919,472 (2024: £709,904). Contributions totalling £8,865 (2024: £7,085) were payable to the fund at the balance sheet date and are included in other creditors due within one year
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WANSTOR LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2025
The immediate and ultimate parent company is Wanstor Group Limited and its registered address is First Floor, Bridgegate House, 124-126 Borough High Street, London, SE1 1LB.
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