Company registration number 03497122 (England and Wales)
CALLCARE LIMITED
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 AUGUST 2025
CALLCARE LIMITED
COMPANY INFORMATION
Directors
Ms K E Horton
Mrs B Kaur
Secretary
Ms K E Horton
Company number
03497122
Registered office
21 Knightsbridge
London
SW1X 7LY
Auditor
Xeinadin Audit Limited
100 Barbirolli Square
Manchester
Greater Manchester
United Kingdom
M2 3BD
CALLCARE LIMITED
CONTENTS
Page
Strategic report
1
Directors' report
2
Independent auditor's report
3 - 6
Statement of comprehensive income
7
Balance sheet
8
Statement of changes in equity
9
Notes to the financial statements
10 - 22
CALLCARE LIMITED
STRATEGIC REPORT
FOR THE YEAR ENDED 31 AUGUST 2025
- 1 -

The directors present the strategic report for the year ended 31 August 2025.

Principal activities

The principal activity of the company during the year remained that of providing 24-hour call center cover to clients.

Review of Business

The market remains extremely competitive but our ability to deliver high-quality services on time with scalability and agility continues to ensure a growing and loyal customer base.

Financial

Turnover for the year was £24.4m (2024: £23.9m). The company's current ratio (current assets/current liabilities) was 1.70 (2024: 2.05).There continues to be a focus on the company's portfolio of customers, which is underpinned by the strong demand for outsourcing services. The company has an ongoing commitment through investment to develop strong IT infrastructure and software for SME and corporate organisations.

 

Future Outlook

The current economic climate and environment are expected to produce a growing demand for businesses to outsource their non-core administration requirements. The directors are confident that the company will take advantage of this situation through its ability to provide such requirements with the diverse and flexible range of services that it is able to offer.

 

Business Risks

These are managed diligently through corporate governance which includes weekly management meetings and the production of monthly management accounts including a review of Key Performance Indicators (KPIs). Each department has its own set of KPIs that are monitored and managed on a monthly and quarterly basis. The accreditation to ISO27001 standard in 2020 has seen our excellent processes and data security confirmed.

 

Company Staff

Interactions with staff operate on the core values of loyalty, integrity, knowledge sharing, respect, and inspiration. We have a strong management team many of whom have been with the company for many years. It is the policy of the company to first promote from within and nearly all management positions are filled on that basis. Our staff inspires us.

 

Customer and Supplier Policy

The company operates on a fair and transparent basis with its customers and suppliers by engaging with them on the basis of clear and specific terms of business. This includes the creation of written customer and supplier agreements all of which are designed to enhance and develop the relationship between them and the company.

On behalf of the board

Mrs B Kaur
Director
29 May 2026
CALLCARE LIMITED
DIRECTORS' REPORT
FOR THE YEAR ENDED 31 AUGUST 2025
- 2 -

The directors present their annual report and financial statements for the year ended 31 August 2025.

Results and dividends

The results for the year are set out on page 7.

No ordinary dividends were paid. The directors do not recommend payment of a final dividend.

Directors

The directors who held office during the year and up to the date of signature of the financial statements were as follows:

Ms K E Horton
Mrs B Kaur
Statement of directors' responsibilities

The directors are responsible for preparing the annual report and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law, the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period.

In preparing these financial statements, the directors are required to:

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company’s transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement of disclosure to auditor

So far as each person who was a director at the date of approving this report is aware, there is no relevant audit information of which the company’s auditor is unaware. Additionally, the directors individually have taken all the necessary steps that they ought to have taken as directors in order to make themselves aware of all relevant audit information and to establish that the company’s auditor is aware of that information.

Medium-sized companies exemption

This report has been prepared in accordance with the provisions applicable to companies entitled to the medium-sized companies exemption.

On behalf of the board
Mrs B Kaur
Director
29 May 2026
CALLCARE LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF CALLCARE LIMITED
- 3 -
Opinion

We have audited the financial statements of Callcare Limited (the 'company') for the year ended 31 August 2025 which comprise the statement of comprehensive income, the balance sheet, the statement of changes in equity and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

 

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

 

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The directors are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

 

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

CALLCARE LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF CALLCARE LIMITED (CONTINUED)
- 4 -
Matters on which we are required to report by exception

In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors' report.

 

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of directors

As explained more fully in the directors' responsibilities statement, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the directors are responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Identifying and assessing potential risks related to irregularities

 

In identifying and assessing risks of material misstatement in respect of irregularities including fraud and non-compliance with laws and regulations we have considered the following:

 

 

CALLCARE LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF CALLCARE LIMITED (CONTINUED)
- 5 -

As a result of these procedures, we considered the opportunities and incentives that may exist within the organisation for fraud and identified the greatest potential for fraud in the following areas: timing of recognition of income, management override, valuation of accruals and fixed asset existence. In common with all audits under ISAs (UK), we are also required to perform specific procedures to respond to the risk of management override.

 

We also obtained an understanding of the legal and regulatory frameworks that the company operates in, focusing on provisions of those laws and regulations that had a direct effect on the determination of material amounts and disclosures in the financial statements. The key laws and regulations we considered in this context included UK Companies Act, employment law, health and safety, pensions legislation and tax legislation.

 

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which may be fundamental to the company's ability to operate or to avoid a material penalty.

Audit response to risks identified

Our procedures to respond to risks identified included the following:

 

 

We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.

 

No instances of material non-compliance were identified. However, the likelihood of detecting irregularities, including fraud, is limited by the inherent difficulty in detecting irregularities, the effectiveness of the entity's controls, and the nature, timing and extent of the audit procedures performed. Irregularities that result from fraud might be inherently more difficult to detect than irregularities that result from error. As explained above, there is an unavoidable risk that material misstatements may not be detected, even though the audit has been planned and performed in accordance with ISAs (UK).

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

This report is made solely to the company's member in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's member those matters we are required to state to the member in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's member, for our audit work, for this report, or for the opinions we have formed.

CALLCARE LIMITED
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBER OF CALLCARE LIMITED (CONTINUED)
- 6 -
Richard Lloyd BA FCA (Senior Statutory Auditor)
For and on behalf of Xeinadin Audit Limited, Statutory Auditor
Chartered Accountants
100 Barbirolli Square
Manchester
Greater Manchester
M2 3BD
United Kingdom
29 May 2026
CALLCARE LIMITED
STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED 31 AUGUST 2025
- 7 -
2025
2024
Notes
£
£
Turnover
3
24,444,569
23,853,497
Cost of sales
(22,316,136)
(19,064,001)
Gross profit
2,128,433
4,789,496
Administrative expenses
(1,281,495)
(3,379,770)
Operating profit
4
846,938
1,409,726
Interest payable and similar expenses
7
(57,866)
(33,819)
Profit before taxation
789,072
1,375,907
Tax on profit
8
(214,692)
(371,933)
Profit for the financial year
574,380
1,003,974
Other comprehensive income
Adjustments to the fair value of financial assets
-
0
(199,851)
Tax relating to other comprehensive income
-
0
39,970
Total comprehensive income for the year
574,380
844,093

The profit and loss account has been prepared on the basis that all operations are continuing operations.

CALLCARE LIMITED
BALANCE SHEET
AS AT
31 AUGUST 2025
31 August 2025
- 8 -
2025
2024
Notes
£
£
£
£
Fixed assets
Intangible assets
9
600,000
-
0
Tangible assets
10
96,898
114,271
Investments
11
2,772,248
2,192,050
3,469,146
2,306,321
Current assets
Debtors
12
9,594,145
11,084,071
Cash at bank and in hand
4,065,922
1,068,601
13,660,067
12,152,672
Creditors: amounts falling due within one year
13
(8,021,405)
(5,936,889)
Net current assets
5,638,662
6,215,783
Total assets less current liabilities
9,107,808
8,522,104
Provisions for liabilities
Deferred tax liability
15
113,377
102,053
(113,377)
(102,053)
Net assets
8,994,431
8,420,051
Capital and reserves
Called up share capital
17
110
110
Share premium account
157,990
157,990
Revaluation reserve
150,104
150,104
Profit and loss reserves
8,686,227
8,111,847
Total equity
8,994,431
8,420,051

These financial statements have been prepared in accordance with the provisions relating to medium-sized companies.

The financial statements were approved by the board of directors and authorised for issue on 29 May 2026 and are signed on its behalf by:
Mrs B Kaur
Director
Company registration number 03497122 (England and Wales)
CALLCARE LIMITED
STATEMENT OF CHANGES IN EQUITY
FOR THE YEAR ENDED 31 AUGUST 2025
- 9 -
Share capital
Share premium account
Revaluation reserve
Profit and loss reserves
Total
£
£
£
£
£
Balance at 1 September 2023
110
157,990
309,985
7,107,873
7,575,958
Year ended 31 August 2024:
Profit
-
-
-
1,003,974
1,003,974
Other comprehensive income:
Adjustments to fair value of financial assets
-
-
(199,851)
-
(199,851)
Tax relating to other comprehensive income
-
-
39,970
-
0
39,970
Total comprehensive income
-
-
(159,881)
1,003,974
844,093
Balance at 31 August 2024
110
157,990
150,104
8,111,847
8,420,051
Year ended 31 August 2025:
Profit and total comprehensive income
-
-
-
574,380
574,380
Balance at 31 August 2025
110
157,990
150,104
8,686,227
8,994,431
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 AUGUST 2025
- 10 -
1
Accounting policies
Company information

Callcare Limited is a private company limited by shares incorporated in England and Wales. The registered office is 21 Knightsbridge and the principal place of business is 3 Peel Cross Road, Salford, M5 4DT.

1.1
Basis of preparation

These financial statements have been prepared in accordance with FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the requirements of the Companies Act 2006.

The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.

This company is a qualifying entity for the purposes of FRS 102, being a member of a group where the parent of that group prepares publicly available consolidated financial statements, including this company, which are intended to give a true and fair view of the assets, liabilities, financial position and profit or loss of the group. The company has therefore taken advantage of exemptions from the following disclosure requirements:

 

 

The financial statements of the company are consolidated in the financial statements of Ixcperience Limited. These consolidated financial statements are available from its registered office, 21 Knightsbridge, London, England, SW1X 7LY.

1.2
Going concern

Atruet the time of approving the financial statements, the directors have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. Thus the directors continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3
Turnover

Turnover represents sales to external customers at invoiced amounts less value added tax. Turnover is recognised when services are provided to the customer.

Turnover principally consists of the provision of providing 24 hour call centre cover to clients.

1.4
Research and development expenditure

Research expenditure is written off against profits in the year in which it is incurred. Identifiable development expenditure is capitalised to the extent that the technical, commercial and financial feasibility can be demonstrated.

CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
1
Accounting policies
(Continued)
- 11 -
1.5
Intangible fixed assets - goodwill

Goodwill represents the excess of the cost of acquisition of unincorporated businesses over the fair value of net assets acquired. It is initially recognised as an asset at cost and is subsequently measured at cost less accumulated amortisation and accumulated impairment losses. Goodwill is considered to have a finite useful life and is amortised on a systematic basis over its expected life, which is 10 years.

 

For the purposes of impairment testing, goodwill is allocated to the cash-generating units expected to benefit from the acquisition. Cash-generating units to which goodwill has been allocated are tested for impairment at least annually, or more frequently when there is an indication that the unit may be impaired. If the recoverable amount of the cash-generating unit is less than the carrying amount of the unit, the impairment loss is allocated first to reduce the carrying amount of any goodwill allocated to the unit and then to the other assets of the unit pro-rata on the basis of the carrying amount of each asset in the unit.

1.6
Intangible fixed assets other than goodwill

Intangible assets acquired separately from a business are recognised at cost and are subsequently measured at cost less accumulated amortisation and accumulated impairment losses.

 

Intangible assets acquired on business combinations are recognised separately from goodwill at the acquisition date where it is probable that the expected future economic benefits that are attributable to the asset will flow to the entity and the fair value of the asset can be measured reliably; the intangible asset arises from contractual or other legal rights; and the intangible asset is separable from the entity.

Amortisation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Assets under construction
None
1.7
Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Fixtures and fittings
7.5% reducing balance
Computers
10% reducing balance
Motor vehicles
20% reducing balance

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is credited or charged to profit or loss.

1.8
Fixed asset investments

Investments are classic cars which are initially recognised at cost and then revalued to fair value at each balance sheet date with the gain or loss recognised in other comprehensive income in the period to which it relates.

 

Some investment cars are financed using a hire purchase agreement and so are secured against the asset which the lease relates to.

CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
1
Accounting policies
(Continued)
- 12 -
1.9
Impairment of fixed assets

At each reporting period end date, the company reviews the carrying amounts of its tangible and intangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the company estimates the recoverable amount of the cash-generating unit to which the asset belongs.

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

 

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, the carrying amount of the asset (or cash-generating unit) is reduced to its recoverable amount. An impairment loss is recognised immediately in profit or loss, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

Recognised impairment losses are reversed if, and only if, the reasons for the impairment loss have ceased to apply. Where an impairment loss subsequently reverses, the carrying amount of the asset (or cash-generating unit) is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset (or cash-generating unit) in prior years. A reversal of an impairment loss is recognised immediately in profit or loss, unless the relevant asset is carried at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase.

1.10
Cash and cash equivalents

Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.11
Financial instruments

The company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

 

Financial instruments are recognised in the company's balance sheet when the company becomes party to the contractual provisions of the instrument.

 

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Other financial assets

Other financial assets, including investments in equity instruments which are not subsidiaries, associates or joint ventures, are initially measured at fair value, which is normally the transaction price. Such assets are subsequently carried at fair value and the changes in fair value are recognised in profit or loss, except that investments in equity instruments that are not publicly traded and whose fair values cannot be measured reliably are measured at cost less impairment.

CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
1
Accounting policies
(Continued)
- 13 -
Impairment of financial assets

Financial assets, other than those held at fair value through profit and loss, are assessed for indicators of impairment at each reporting end date.

 

Financial assets are impaired where there is objective evidence that, as a result of one or more events that occurred after the initial recognition of the financial asset, the estimated future cash flows have been affected. If an asset is impaired, the impairment loss is the difference between the carrying amount and the present value of the estimated cash flows discounted at the asset’s original effective interest rate. The impairment loss is recognised in profit or loss.

 

If there is a decrease in the impairment loss arising from an event occurring after the impairment was recognised, the impairment is reversed. The reversal is such that the current carrying amount does not exceed what the carrying amount would have been, had the impairment not previously been recognised. The impairment reversal is recognised in profit or loss.

Derecognition of financial assets

Financial assets are derecognised only when the contractual rights to the cash flows from the asset expire or are settled, or when the company transfers the financial asset and substantially all the risks and rewards of ownership to another entity, or if some significant risks and rewards of ownership are retained but control of the asset has transferred to another party that is able to sell the asset in its entirety to an unrelated third party.

Classification of financial liabilities

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

Basic financial liabilities

Basic financial liabilities, including creditors, bank loans, loans from fellow group companies and preference shares that are classified as debt, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

 

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

 

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Other financial liabilities

Derivatives, including interest rate swaps and forward foreign exchange contracts, are not basic financial instruments. Derivatives are initially recognised at fair value on the date a derivative contract is entered into and are subsequently re-measured at their fair value. Changes in the fair value of derivatives are recognised in profit or loss in finance costs or finance income as appropriate, unless hedge accounting is applied and the hedge is a cash flow hedge.

 

Debt instruments that do not meet the conditions in FRS 102 paragraph 11.9 are subsequently measured at fair value through profit or loss. Debt instruments may be designated as being measured at fair value through profit or loss to eliminate or reduce an accounting mismatch or if the instruments are measured and their performance evaluated on a fair value basis in accordance with a documented risk management or investment strategy.

CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
1
Accounting policies
(Continued)
- 14 -
Derecognition of financial liabilities

Financial liabilities are derecognised when the company’s contractual obligations expire or are discharged or cancelled.

1.12
Equity instruments

Equity instruments issued by the company are recorded at the proceeds received, net of transaction costs. Dividends payable on equity instruments are recognised as liabilities once they are no longer at the discretion of the company.

1.13
Taxation

The tax expense represents the sum of the tax currently payable and deferred tax.

Current tax

The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as reported in the profit and loss account because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The company’s liability for current tax is calculated using tax rates that have been enacted or substantively enacted by the reporting end date.

Deferred tax

Deferred tax liabilities are generally recognised for all timing differences and deferred tax assets are recognised to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits. Such assets and liabilities are not recognised if the timing difference arises from goodwill or from the initial recognition of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit.

 

The carrying amount of deferred tax assets is reviewed at each reporting end date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax is charged or credited in the profit and loss account, except when it relates to items charged or credited directly to equity, in which case the deferred tax is also dealt with in equity. Deferred tax assets and liabilities are offset when the company has a legally enforceable right to offset current tax assets and liabilities and the deferred tax assets and liabilities relate to taxes levied by the same tax authority.

1.14
Employee benefits

The costs of short-term employee benefits are recognised as a liability and an expense, unless those costs are required to be recognised as part of the cost of stock or fixed assets.

 

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

 

Termination benefits are recognised immediately as an expense when the company is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.15
Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
1
Accounting policies
(Continued)
- 15 -
1.16
Leases
As lessee

Leases are classified as finance leases whenever the terms of the lease transfer substantially all the risks and rewards of ownership to the lessees. All other leases are classified as operating leases.

 

Assets held under finance leases are recognised as assets at the lower of the assets fair value at the date of inception and the present value of the minimum lease payments. The related liability is included in the balance sheet as a finance lease obligation. Lease payments are treated as consisting of capital and interest elements. The interest is charged to profit or loss so as to produce a constant periodic rate of interest on the remaining balance of the liability.

Rentals payable under operating leases, including any lease incentives received, are charged to profit or loss on a straight line basis over the term of the relevant lease except where another more systematic basis is more representative of the time pattern in which economic benefits from the leases asset are consumed.

2
Judgements and key sources of estimation uncertainty

In the application of the company’s accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

Key sources of estimation uncertainty

The estimates and assumptions which have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities are as follows.

Useful life of fixed assets

In making decisions regarding the depreciation of fixed assets, management must estimate the useful life of said assets to the business. A change in estimate would result in a change in the depreciation charged to the statement of total comprehensive income in each year.

Investments

Investments in classic cars are valued at market value or an agreed valuation. The fair value of classic cars is based on valuations which are derived from a number of assumptions and the general strength of the classic car market and the wider economy. Significant changes to any of these factors may affect the fair value of classic cars in a positive or negative way.

3
Turnover
2025
2024
£
£
Turnover analysed by geographical market
United Kingdom
24,444,569
23,853,497
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
- 16 -
4
Operating profit
2025
2024
Operating profit for the year is stated after charging:
£
£
Research and development costs
-
140,339
Fees payable to the company's auditor for the audit of the company's financial statements
36,000
14,000
Depreciation of tangible fixed assets
17,373
16,550
Amortisation of intangible assets
-
8,012
(Profit)/loss on disposal of intangible assets
-
8,675
Operating lease charges
15,774
743,463
5
Employees

The average monthly number of persons (including directors) employed by the company during the year was:

2025
2024
Number
Number
Sales, Admin and IT
15
15
Call centre
83
124
Total
98
139

Their aggregate remuneration comprised:

2025
2024
£
£
Wages and salaries
1,970,922
2,451,391
Social security costs
194,331
191,649
Pension costs
29,845
33,571
2,195,098
2,676,611
6
Directors' remuneration
2025
2024
£
£
Remuneration for qualifying services
10,200
10,200
Company pension contributions to defined contribution schemes
119
119
10,319
10,319
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
- 17 -
7
Interest payable and similar expenses
2025
2024
£
£
Interest on finance leases and hire purchase contracts
20,479
33,819
Other interest
37,387
-
0
57,866
33,819
8
Taxation
2025
2024
£
£
Current tax
UK corporation tax on profits for the current period
203,368
332,053
Deferred tax
Origination and reversal of timing differences
11,324
39,880
Total tax charge
214,692
371,933

The actual charge for the year can be reconciled to the expected charge for the year based on the profit or loss and the standard rate of tax as follows:

2025
2024
£
£
Profit before taxation
789,072
1,375,907
Expected tax charge based on the standard rate of corporation tax in the UK of 25.00% (2024: 25.00%)
197,268
343,977
Tax effect of expenses that are not deductible in determining taxable profit
2,050
3,620
Tax effect of income not taxable in determining taxable profit
-
0
(175)
Group relief
-
0
(20,801)
Depreciation on assets not qualifying for tax allowances
-
0
2,761
Amortisation on assets not qualifying for tax allowances
-
0
2,003
Effect of revaluations of investments
-
0
39,970
Other permanent differences
-
0
578
Deferred tax adjustments in respect of prior years
15,374
-
0
Taxation charge for the year
214,692
371,933
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
8
Taxation
(Continued)
- 18 -

In addition to the amount charged to the profit and loss account, the following amounts relating to tax have been recognised directly in other comprehensive income:

2025
2024
£
£
Deferred tax arising on:
Revaluation of investments
-
(39,970)
9
Intangible fixed assets
Goodwill
Assets under construction
Total
£
£
£
Cost
At 1 September 2024
79,960
-
0
79,960
Additions
-
0
600,000
600,000
At 31 August 2025
79,960
600,000
679,960
Amortisation and impairment
At 1 September 2024 and 31 August 2025
79,960
-
0
79,960
Carrying amount
At 31 August 2025
-
0
600,000
600,000
At 31 August 2024
-
0
-
0
-
0
10
Tangible fixed assets
Fixtures and fittings
Computers
Motor vehicles
Total
£
£
£
£
Cost
At 1 September 2024 and 31 August 2025
19,766
224,861
77,500
322,127
Depreciation and impairment
At 1 September 2024
15,464
177,473
14,919
207,856
Depreciation charged in the year
588
7,401
9,384
17,373
At 31 August 2025
16,052
184,874
24,303
225,229
Carrying amount
At 31 August 2025
3,714
39,987
53,197
96,898
At 31 August 2024
4,302
47,388
62,581
114,271
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
- 19 -
11
Fixed asset investments
2025
2024
£
£
Unlisted investments
2,772,248
2,192,050
Fixed asset investments revalued

Fixed asset unlisted investments were revalued at 31 August 2024 by the directors on the basis of market transactions on arm's length terms for similar items. The directors do not believe that the current market value is materially different at the reporting date.

 

On the historical cost basis the investments would be stated at £2,572,108.

Movements in fixed asset investments
Investments
£
Cost or valuation
At 1 September 2024
2,192,050
Additions
580,198
At 31 August 2025
2,772,248
Carrying amount
At 31 August 2025
2,772,248
At 31 August 2024
2,192,050

The net book value of investments held under finance leases or hire purchase contracts, included above is £Nil (2024: £520,000).

12
Debtors
2025
2024
Amounts falling due within one year:
£
£
Trade debtors
6,655,937
8,620,163
Amounts owed by group undertakings
517,110
496,891
Other debtors
2,409,992
1,957,147
Prepayments and accrued income
11,106
9,870
9,594,145
11,084,071
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
- 20 -
13
Creditors: amounts falling due within one year
2025
2024
Notes
£
£
Obligations under finance leases
14
-
0
311,823
Trade creditors
119,675
105,760
Amounts owed to group undertakings
6,191,869
3,758,760
Corporation tax
617,207
563,456
Other taxation and social security
268,257
264,928
Other creditors
462,322
581,309
Accruals and deferred income
362,075
350,853
8,021,405
5,936,889
14
Finance lease obligations
2025
2024
Future minimum lease payments due under finance leases:
£
£
Within one year
-
0
311,823

Finance lease payments represent amounts payable under hire purchase contracts in relation to investment vehicles.

15
Deferred taxation

The following are the major deferred tax liabilities and assets recognised by the company and movements thereon:

Liabilities
Liabilities
2025
2024
Balances:
£
£
Accelerated capital allowances
22,773
11,449
Revaluations
90,604
90,604
113,377
102,053
2025
Movements in the year:
£
Liability at 1 September 2024
102,053
Charge to profit or loss
11,324
Liability at 31 August 2025
113,377
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
- 21 -
16
Retirement benefit schemes
2025
2024
Defined contribution schemes
£
£
Charge to profit or loss in respect of defined contribution schemes
29,845
33,571

The company operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the company in an independently administered fund.

17
Share capital
2025
2024
2025
2024
Ordinary share capital
Number
Number
£
£
Issued and fully paid
Ordinary of £1 each
110
110
110
110
18
Operating lease commitments
As lessee

At the reporting end date the company had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

2025
2024
£
£
Within 1 year
217,500
217,500
Years 2-5
652,500
652,500
After 5 years
38,137
255,637
908,137
1,125,637
19
Related party transactions

The company has taken advantage of exemption, under the terms of Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland', not to disclose related party transactions with wholly owned subsidiaries within the group.

 

During the year ended 31 August 2025 the company provided and purchased services together with rental of office space and similar from companies associated with the directors. The net cost to the company's profit and loss account of these transactions, at market value, was £1,169,356 (2024: £5,550,000). The company also purchased fixed assets at market value from a company associated with the directors at a cost of £600,000.

 

As at the year end, the company owed £293,924 (2024: £375,243) and the company was owed £8,709,713 (2024: £10,113,803) from these companies.

20
Ultimate controlling party
CALLCARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 AUGUST 2025
20
Ultimate controlling party
(Continued)
- 22 -

The parent company of the largest and smallest group that includes the company and for which group consolidated financial statements are prepared is Icxperience Ltd, a company incorporated in England and Wales. Copies of the consolidated accounts can be obtained from the registered office at 21 Knightsbridge, London SW1X 7LY.

 

The ultimate controlling party is B Kaur.

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