The Company is focused on building on the stronger trading performance achieved during the second half of the year and into the current financial year.
Trading during the early part of 2025/26 has remained strong, with the business returning to profitability on a year-to-date basis. Like-for-like sales for the seven months to the end of March 2026 increased by 6.0% compared to the prior year, supported by improved margin performance and tighter operational control across the business.
The Directors are encouraged by the stronger trading performance seen during the current financial year and expect this positive trend to continue, with the Company forecast to deliver a full-year profit in the range of £400k to £500k, representing an improvement of over £1.25m compared to the prior year.
In May 2026, the Company completed repayment of its Coronavirus Business Interruption Loan Scheme (CBILS) facility, originally taken out following the Covid-19 pandemic. The repayment of this loan has further strengthened the Company’s financial position and improved ongoing cash flow generation. Following repayment, the Company’s only remaining external borrowing is a £175k mortgage secured against a property with a value of at least £400k.
The Company will continue to focus on driving sales growth through both existing and new channels while maintaining a disciplined approach to cost management. Investment will continue in product development, systems and infrastructure to support operational efficiency and enhance the customer offering.
The Directors also remain committed to expanding the store network in carefully selected locations alongside supporting the ongoing development of the Ableworld franchise network.
The Company will also celebrate its 25th anniversary during 2026, marking an important milestone for the business. The fourth quarter of the financial year will include a number of promotional and marketing initiatives linked to the anniversary celebrations, aimed at supporting customer engagement and trading performance across the business.
Whilst encouraged by the improvements seen during the current financial year, management remains focused on maintaining a disciplined approach to cost control, cash management and operational performance.
Overall, the Board is confident that the business is well positioned to deliver sustainable growth and improved profitability in the years ahead.
Decision Making
The Company is led by an experienced Board comprising four full-time executive Directors and two non-executive Directors, bringing a broad range of experience across retail and franchising.
The full Board meets regularly throughout the year, typically holding eleven formal meetings together with an additional video meeting during the pre-Christmas period. These meetings provide an opportunity to review trading performance, financial results and strategic priorities, ensuring that key decisions are made in a timely and informed manner.
In addition to formal Board meetings, the executive Directors remain in close contact on a day-to-day basis, enabling the business to respond quickly to operational matters and changing market conditions.
During the year, particular attention was given to responding to the weaker trading experienced during the first half of the financial year, with regular review of trading performance, cost control measures and operational priorities.
The Directors maintain oversight of the business through regular financial reporting, management information and ongoing engagement with senior management teams across the business.
Employee Engagement and Well-being
The Directors recognise that employees remain central to the success of the business, particularly during periods of change and operational improvement.
The Company maintains an open approach to communication across the business, encouraging employees at all levels to contribute to the ongoing development of the Company. Regular updates are provided through internal communication channels, helping to ensure employees remain informed and engaged.
Throughout the year, the business continued to support employees through a period of change, recognising the importance of clear communication and strong leadership in maintaining morale and performance.
The Directors remain committed to providing a supportive working environment where employees feel valued and able to contribute to the long-term success of the business.
Fair Treatment and Inclusivity
The Directors are committed to promoting a culture of fairness, respect and inclusivity across the business. The Company aims to provide a working environment in which all employees are treated equally and with dignity, regardless of background.
Policies and practices are in place to support equal opportunities and ensure that employees are able to contribute fully to the success of the business. The Company continues to review these practices to ensure they remain appropriate and effective.
Maintaining High Standards of Business Conduct and Product Safety
The Company is committed to maintaining high standards of business conduct, with a strong emphasis on ethical trading and customer care. Ensuring that customers receive appropriate advice and the right products to meet their needs remains a central principle of the business.
The Company places particular importance on responsible selling practices. For certain product categories, including mobility scooters, wheelchairs and rise and recline chairs, an appropriate assessment of the customer’s needs is considered essential prior to purchase. As such, these products are not sold directly to customers online without appropriate consultation.
The Directors believe this approach reduces the risk of customers purchasing unsuitable products and supports better customer outcomes. This is in contrast to some practices within the wider market, where products may be sold without adequate assessment.
The Company is also committed to transparency in its pricing, ensuring that clear and consistent pricing information is provided to customers across all channels, including online, in advertising and in-store.
Within the stairlift division, the Company operates a fully integrated service model, with directly employed engineers responsible for advising customers, as well as the installation and ongoing maintenance of equipment. This approach ensures continuity of service and accountability, in contrast to models where sales and installation functions are separated.
The Company maintains a clear position against high-pressure sales techniques. Employees are encouraged to provide guidance and support, enabling customers to make informed decisions at their own pace.
Through these principles, the Company seeks to ensure that its approach to trading remains consistent with its values and continues to support customer safety and satisfaction.
Impact on the Community and Environment
The Company recognises the importance of operating as a responsible business within the communities it serves. Through its nationwide store network, Ableworld supports local customers by providing mobility products and services that promote independence and quality of life.
The Company seeks to maintain strong relationships with local communities through its stores and franchise partners, supporting local employment and contributing to regional economies.
In terms of environmental impact, the business continues to take a considered approach to its operations, including the efficient use of resources and ongoing review of its supply chain and product offering. The Company remains mindful of its environmental responsibilities and will continue to identify opportunities to improve its approach in this area.