REGISTERED NUMBER: 04549385 (England and Wales)

GROUP STRATEGIC REPORT,

REPORT OF THE DIRECTORS AND

CONSOLIDATED FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31ST OCTOBER 2025

FOR

CLEARANSWER CALL CENTRES LIMITED

Page

Company Information

1

Group Strategic Report

2

Report of the Directors

4

Report of the Independent Auditors

6

Consolidated Income Statement

9

Consolidated Other Comprehensive Income

10

Consolidated Balance Sheet

11

Company Balance Sheet

12

Consolidated Statement of Changes in Equity

13

Company Statement of Changes in Equity

14

Consolidated Cash Flow Statement

15

Notes to the Consolidated Cash Flow Statement

16

Notes to the Consolidated Financial Statements

17

DIRECTORS:

S M Dunk

P J Marston

Mrs J Davies

Mrs C J Marston

Mrs L Dunk

SECRETARY:

P J Marston

REGISTERED OFFICE:

162-164 High Street

Rayleigh

Essex

SS6 7BS

REGISTERED NUMBER:

04549385 (England and Wales)

AUDITORS:

ESW Limited

Chartered Accountants

& Registered Auditors

162-164 High Street

Rayleigh

Essex

SS6 7BS

The directors present their strategic report of the company and the group for the year ended 31st October 2025.

REVIEW OF BUSINESS

The group continued to deliver outsourced customer contact centre services throughout the United Kingdom during

the year. Sales increased to £25.5 million (2024: £25.0 million) as the business continued to invest in its operational

infrastructure and workforce to support future growth opportunities.

Average employee numbers increased to 926 (2024: 882), reflecting the group's continued investment in service

delivery capacity and recruitment of operational staff. Significant capital expenditure of £940,000 was incurred during the year, principally in relation to property improvements, fixtures and fittings and computer equipment, enabling the business to enhance its service capability and support future contract opportunities.

Profit before taxation for the year was £1.34 million (2024: £3.65 million). Gross profit reduced to £4.8 million (2024:

£6.4 million) and gross margin decreased to 18.8% (2024: 25.7%). The reduction in gross margin principally reflects

increased employment costs, including the increase in employer National Insurance Contributions introduced from April 2025, together with the impact of broader inflationary pressures on labour and operating costs. These additional costs were incurred before corresponding pricing adjustments could be implemented across certain customer contracts.

Despite these challenges, the group remained profitable and continued to invest in its people, technology and

facilities. The group remains financially strong with net assets of £4.4 million (2024: £4.6 million) and cash reserves

of £587,000 at the year end.

The key performance indicators used by management to monitor business performance are as follows:

Sales Revenue £25.5m (2024: £25.0m)

Gross profit £4.8m (2024: £6.4m)

Gross margin 18.8% (2024: 25.7%)

Operating profit £1.4m (2024: £3.7m)

The directors remain confident in the long-term prospects of the business and continue to focus on delivering

high-quality customer service solutions to existing and prospective clients.

PRINCIPAL RISKS AND UNCERTAINTIES

The group operates in a competitive sector and is subject to a number of risks and uncertainties that could affect

future performance.

Client concentration and contract retention

The loss of a significant client or major contract could adversely affect revenue and profitability. The group seeks to

mitigate this risk through maintaining high service standards, strong client relationships and the diversification of its

customer base.

Recruitment and staff retention

The delivery of customer contact services is dependent upon attracting, training and retaining a skilled workforce. The group continues to invest in employee engagement, training and development to support recruitment and retention objectives.

Cost inflation

Increases in payroll costs, utilities, premises costs and other overheads may impact margins. The directors regularly

review operational efficiency and pricing models to mitigate these pressures.

Regulatory compliance and data security

The group handles customer information on behalf of clients and must comply with data protection, employment and

industry-specific regulations. Appropriate policies, procedures and controls are maintained to manage these risks.

Economic conditions

General economic uncertainty may impact clients' spending decisions and demand for outsourced services. The directors continue to monitor market conditions and maintain prudent financial management

FUTURE DEVELOPMENTS

The directors remain optimistic regarding the future prospects of the group. During the year the group invested

substantially in expanding capacity at its principal call centre operation, including enhancements to premises and

technology infrastructure.

The group is currently tendering for a number of new contracts and business opportunities which are expected to

utilise the additional operational capacity that has been established. In addition, management has successfully

renegotiated pricing arrangements on its major customer contract to reflect increases in employment costs, including the higher employer National Insurance burden. As a result, the directors expect gross margins to improve and recover during the current financial year.

Management continues to focus on securing new long-term client relationships while maintaining the high service

standards delivered to existing customers. The directors believe that the group's experienced management team,

strong client relationships and enhanced operational capability position the business well for further sustainable growth in the coming years.

ON BEHALF OF THE BOARD:

P J Marston - Director

22nd July 2026

The directors present their report with the financial statements of the company and the group for the year ended 31st October 2025.

PRINCIPAL ACTIVITY

The principal activity of the group in the year under review was that of customer services, including inbound and outbound call handling and customer support.

DIVIDENDS

The total distribution of dividends for the year ended 31st October 2025 will be £ 1,161,553 .

DIRECTORS

The directors shown below have held office during the whole of the period from 1st November 2024 to the date of this report.

S M Dunk

P J Marston

Mrs J Davies

Mrs C J Marston

Mrs L Dunk

STATEMENT OF DIRECTORS' RESPONSIBILITIES

The directors are responsible for preparing the Group Strategic Report, the Report of the Directors and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and the group and of the profit or loss of the group for that period. In preparing these financial statements, the directors are required to:

-	select suitable accounting policies and then apply them consistently;

-	make judgements and accounting estimates that are reasonable and prudent;

-	prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company's and the group's transactions and disclose with reasonable accuracy at any time the financial position of the company and the group and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS

So far as the directors are aware, there is no relevant audit information (as defined by Section 418 of the Companies Act 2006) of which the group's auditors are unaware, and each director has taken all the steps that he or she ought to have taken as a director in order to make himself or herself aware of any relevant audit information and to establish that the group's auditors are aware of that information.

AUDITORS

The auditors, ESW Limited, will be proposed for re-appointment at the forthcoming Annual General Meeting.

ON BEHALF OF THE BOARD:

P J Marston - Director

22nd July 2026

Opinion

We have audited the financial statements of Clearanswer Call Centres Limited (the 'parent company') and its subsidiaries (the 'group') for the year ended 31st October 2025 which comprise the Consolidated Income Statement, Consolidated Other Comprehensive Income, Consolidated Balance Sheet, Company Balance Sheet, Consolidated Statement of Changes in Equity, Company Statement of Changes in Equity, Consolidated Cash Flow Statement and Notes to the Consolidated Cash Flow Statement, Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

-	give a true and fair view of the state of the group's and of the parent company affairs as at 31st October 2025 and of the group's profit for the year then ended;

-	have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

-	have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group's and the parent company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The directors are responsible for the other information. The other information comprises the information in the Group Strategic Report and the Report of the Directors, but does not include the financial statements and our Report of the Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

-	the information given in the Group Strategic Report and the Report of the Directors for the financial year for which the financial statements are prepared is consistent with the financial statements; and

-	the Group Strategic Report and the Report of the Directors have been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the group and the parent company and its environment obtained in the course of the audit, we have not identified material misstatements in the Group Strategic Report or the Report of the Directors.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

-	adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from branches not visited by us; or

-	the parent company financial statements are not in agreement with the accounting records and returns; or

-	certain disclosures of directors' remuneration specified by law are not made; or

-	we have not received all the information and explanations we require for our audit.

Responsibilities of directors

As explained more fully in the Statement of Directors' Responsibilities set out on page four, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the directors are responsible for assessing the group's and the parent company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the group or the parent company or to cease operations, or have no realistic alternative but to do so.

Auditors' responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The company is subject to numerous laws and regulations that could reasonably be expected to have a material effect on the financial statements. From our general commercial experience and discussion with management, we identified the following laws and regulations; Ofcom regulations, employment laws and regulations, health and safety, employment taxes, financial reporting and distributable profits.

Our audit procedures to address potential fraud and non-compliance with laws and regulations included:

- Enquiry of management regarding compliance with relevant laws and regulations, and any litigation or claims

- Review of legal correspondence and documentation

- Performance of analytical review to identify unexpected account movements and investigation of variances

- Assessment of potential management override by review of journals and unusual accounting entries

- Inspection of third-party supporting documentation

- Identification and review of transactions with related parties

- Review of year end cut-off and after date transactions

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Auditors.

Use of our report

This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in a Report of the Auditors and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Stephen Cracknell FCA (Senior Statutory Auditor)

for and on behalf of ESW Limited

Chartered Accountants

& Registered Auditors

162-164 High Street

Rayleigh

Essex

SS6 7BS

22nd July 2026

TURNOVER

4

25,528,020

25,021,268

Cost of sales

(20,715,939

)

(18,590,186

)

GROSS PROFIT

4,812,081

6,431,082

Administrative expenses

(3,492,461

)

(2,816,265

)

1,319,620

3,614,817

Other operating income

58,332

58,802

OPERATING PROFIT

6

1,377,952

3,673,619

Interest receivable and similar income

2,888

11

1,380,840

3,673,630

Interest payable and similar expenses

7

(39,575

)

(23,250

)

PROFIT BEFORE TAXATION

1,341,265

3,650,380

Tax on profit

8

(413,959

)

(1,033,953

)

PROFIT FOR THE FINANCIAL YEAR

927,306

2,616,427

Profit attributable to:

Owners of the parent

927,306

2,616,427

PROFIT FOR THE YEAR

927,306

2,616,427

OTHER COMPREHENSIVE INCOME

-

-

TOTAL COMPREHENSIVE INCOME FOR THE YEAR

927,306

2,616,427

Total comprehensive income attributable to:

Owners of the parent

927,306

2,616,427

FIXED ASSETS

Intangible assets

11

210

-

Tangible assets

12

1,209,416

699,016

Investments

13

-

100

1,209,626

699,116

CURRENT ASSETS

Debtors

14

5,821,294

8,097,407

Cash at bank and in hand

587,197

205,519

6,408,491

8,302,926

CREDITORS

Amounts falling due within one year

15

(2,993,081

)

(4,243,113

)

NET CURRENT ASSETS

3,415,410

4,059,813

TOTAL ASSETS LESS CURRENT LIABILITIES

4,625,036

4,758,929

PROVISIONS FOR LIABILITIES

18

(221,388

)

(121,035

)

NET ASSETS

4,403,648

4,637,894

CAPITAL AND RESERVES

Called up share capital

19

240

240

Share based payments reserve

20

60,000

60,000

Non-distributable retained

20

166,270

224,601

Retained earnings

20

4,177,138

4,353,053

SHAREHOLDERS' FUNDS

4,403,648

4,637,894

The financial statements were approved by the Board of Directors and authorised for issue on 22nd July 2026 and were signed on its behalf by:

P J Marston - Director

FIXED ASSETS

Intangible assets

11

-

-

Tangible assets

12

1,209,416

699,016

Investments

13

100

100

1,209,516

699,116

CURRENT ASSETS

Debtors

14

5,821,487

8,097,407

Cash at bank and in hand

582,918

205,519

6,404,405

8,302,926

CREDITORS

Amounts falling due within one year

15

(2,989,181

)

(4,243,113

)

NET CURRENT ASSETS

3,415,224

4,059,813

TOTAL ASSETS LESS CURRENT LIABILITIES

4,624,740

4,758,929

PROVISIONS FOR LIABILITIES

18

(221,388

)

(121,035

)

NET ASSETS

4,403,352

4,637,894

CAPITAL AND RESERVES

Called up share capital

19

240

240

Share based payments reserve

20

60,000

60,000

Non-distributable retained

20

166,270

224,601

Retained earnings

20

4,176,842

4,353,053

SHAREHOLDERS' FUNDS

4,403,352

4,637,894

Company's profit for the financial year

927,010

2,616,427

The financial statements were approved by the Board of Directors and authorised for issue on 22nd July 2026 and were signed on its behalf by:

P J Marston - Director

Share

Called up

based

share

Retained

payments

Non-distributable

Total

capital

earnings

reserve

retained

equity

£

£

£

£

£

Balance at 1st November 2023

240

2,890,027

240,000

-

3,130,267

Changes in equity

Dividends

-

(1,108,800

)

-

-

(1,108,800

)

Total comprehensive income

-

2,571,826

(180,000

)

224,601

2,616,427

Balance at 31st October 2024

240

4,353,053

60,000

224,601

4,637,894

Changes in equity

Dividends

-

(1,161,553

)

-

-

(1,161,553

)

Total comprehensive income

-

985,638

-

(58,331

)

927,307

Balance at 31st October 2025

240

4,177,138

60,000

166,270

4,403,648

Share

Called up

based

share

Retained

payments

Non-distributable

Total

capital

earnings

reserve

retained

equity

£

£

£

£

£

Balance at 1st November 2023

240

2,890,027

240,000

-

3,130,267

Changes in equity

Dividends

-

(1,108,800

)

-

-

(1,108,800

)

Total comprehensive income

-

2,571,826

(180,000

)

224,601

2,616,427

Balance at 31st October 2024

240

4,353,053

60,000

224,601

4,637,894

Changes in equity

Dividends

-

(1,161,553

)

-

-

(1,161,553

)

Total comprehensive income

-

985,342

-

(58,331

)

927,011

Balance at 31st October 2025

240

4,176,842

60,000

166,270

4,403,352

Cash flows from operating activities

Cash generated from operations

1

3,546,695

2,645,807

Finance costs paid

(39,575

)

(23,250

)

Tax paid

(1,027,344

)

(827,173

)

Net cash from operating activities

2,479,776

1,795,384

Cash flows from investing activities

Purchase of tangible fixed assets

(939,433

)

(744,000

)

Purchase of fixed asset investments

-

(100

)

Interest received

2,888

11

Net cash from investing activities

(936,545

)

(744,089

)

Cash flows from financing activities

Amount introduced by directors

-

50,892

Equity dividends paid

(1,161,553

)

(1,108,800

)

Net cash from financing activities

(1,161,553

)

(1,057,908

)

Increase/(decrease) in cash and cash equivalents

381,678

(6,613

)

Cash and cash equivalents at beginning of year

2

205,519

212,132

Cash and cash equivalents at end of year

2

587,197

205,519

1.	RECONCILIATION OF PROFIT BEFORE TAXATION TO CASH GENERATED FROM OPERATIONS

2025

2024

£

£

Profit before taxation

1,341,265

3,650,380

Depreciation charges

429,085

238,228

Loss on disposal of fixed assets

-

7,702

Finance costs

39,575

23,250

Finance income

(2,888

)

(11

)

1,807,037

3,919,549

Decrease/(increase) in trade and other debtors

2,528,900

(1,858,449

)

(Decrease)/increase in trade and other creditors

(789,242

)

584,707

Cash generated from operations

3,546,695

2,645,807

2.	CASH AND CASH EQUIVALENTS

The amounts disclosed on the Cash Flow Statement in respect of cash and cash equivalents are in respect of these Balance Sheet amounts:

Year ended 31st October 2025

31.10.25

1.11.24

£

£

Cash and cash equivalents

587,197

205,519

Year ended 31st October 2024

31.10.24

1.11.23

£

£

Cash and cash equivalents

205,519

212,132

3.	ANALYSIS OF CHANGES IN NET FUNDS

At 1.11.24

Cash flow

At 31.10.25

£

£

£

Net cash

Cash at bank and in hand

205,519

381,678

587,197

205,519

381,678

587,197

Total

205,519

381,678

587,197

1.	STATUTORY INFORMATION

Clearanswer Call Centres Limited is a private company, limited by shares , registered in England and Wales. The company's registered number and registered office address can be found on the General Information page.

2.	ACCOUNTING POLICIES

Basis of preparing the financial statements

These financial statements have been prepared in accordance with Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Financial Reporting Standard 102 - reduced disclosure exemptions

The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires the Group management to exercise judgement in applying the Group's accounting policies. Details of the significant judgements and estimates are provided in note 3.

This company is a qualifying entity for the purposes of FRS 102, being a member of a group where the parent of that group prepares publicly available consolidated financial statements, including this company, which are intended to give a true and fair view of the assets, liabilities, financial position and profit or loss of the group. The company has therefore taken advantage of exemptions from the following disclosure requirements:

- Section 4 'Statement of Financial Position' - Reconciliation of the opening and closing number of shares;

- Section 7 'Statement of Cash Flows' - Presentation of a statement of cash flow and related notes and disclosures;

- Section 11 'Basic Financial Instruments' and Section 12 'Other Financial Instrument Issues' - Carrying amounts, interest income/expense and net gains/losses for each category of financial instrument; basis of determining fair values; details of collateral, loan defaults or breaches, details of hedges, hedging fair value changes recognised in profit or loss and in other comprehensive income;

- Section 33 'Related Party Disclosures' - Compensation for key management personnel.

Basis of consolidation

The consolidated financial statements present the results of Clearanswer Call Centres Limited and its subsidiaries ("the group") as if they formed a single entity. Intercompany transactions and balances between group companies are therefore eliminated in full.

Turnover

Turnover is recognised at the fair value of the consideration received or receivable for goods and services

provided in the normal course of business and is shown net of VAT and discounts.

Rendering of services:

Turnover from rendering of services is recognised in the period in which the services are provided in accordance with the stage of completion of the contract when all of the following conditions are satisfied:

1. the amount of turnover can be measured reliably;

2. it is probable that the Company will receive the consideration due under the contract;

3. the stage of completion of the contract at the end of the reporting period can be measured reliably; and

4. the costs incurred and the costs to complete the contract can be measured reliably.

Goodwill

Goodwill, being the amount paid in connection with the acquisition of a business in 2025, is being amortised evenly over its estimated useful life of five years.

Intangible assets

Intangible assets are initially measured at cost. After initial recognition, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.