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REGISTERED COMPANY NUMBER: 02483455
REGISTERED CHARITY NUMBER: 803115




















REPORT OF THE TRUSTEES AND

UNAUDITED FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31ST MARCH 2026

FOR

CITIZENS ADVICE NORTH EAST KENT

CITIZENS ADVICE NORTH EAST KENT






CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31ST MARCH 2026




Page

Reference and Administrative Details 1

Report of the Trustees 2 to 6

Independent Examiner's Report 7

Statement of Financial Activities 8

Balance Sheet 9

Cash Flow Statement 10

Notes to the Cash Flow Statement 11

Notes to the Financial Statements 12 to 19

CITIZENS ADVICE NORTH EAST KENT

REFERENCE AND ADMINISTRATIVE DETAILS
FOR THE YEAR ENDED 31ST MARCH 2026



TRUSTEES D Cork (resigned 31.3.26)
S Record
J Taylor (resigned 4.12.25)
N Baylis (resigned 31.3.26)
C Jones (resigned 5.12.25)
A Yakubu (resigned 15.2.26)
D Ramble
H Brighton
C J P Harney (appointed 21.3.26)
A P Kenworthy (appointed 21.3.26)

PRINCIPAL OFFICERS

Chairman Hilary Brighton (resigned 02/04/2026)
Ann Pamela Kenworthy (appointed 02/04/2026)
Company Secretary John Taylor (resigned 04/12/2025)
Chief Officer Simone Field (resigned 02/04/2026)
Jude Lee (appointed 02/04/2026)
Hon Treasurer David Cork FCA CTA (resigned 31/03/2026)
Connor James Patrick Harney (appointed 02/04/2026)


REGISTERED OFFICE 3 Westgate Hall Road
Canterbury
Kent
CT1 2BT


REGISTERED COMPANY NUMBER 02483455


REGISTERED CHARITY NUMBER 803115


INDEPENDENT EXAMINER McCabe Ford Williams
Chartered Accountants
2 The Links
HERNE BAY
Kent
CT6 7GQ


SOLICITORS Furley Page LLP
39 St Margarets Street
Canterbury
Kent
CT1 2TX


BANKERS Lloyds Bank
49 High Street
Canterbury
CT1 2SE

CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31ST MARCH 2026


The Trustees who are also directors of the charity for the purposes of the Companies Ac 2006, present their report with the financial statements of the charity for the year ended 31st March 2026. The Trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

On 16 February 2026, The Canterbury District CAB was registered at Companies House as Citizens Advice North East Kent having changed its name in preparation for the merger with Citizen's Advice Swale on 1 April 2026. References within the accounts and notes show as The Canterbury District CAB for the year.

OBJECTIVES AND ACTIVITIES
Objectives and aims
The charity's objects are to promote any charitable purpose for the benefit of the community in England and in particular Canterbury and surrounding areas, by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. The Canterbury District CAB aims to provide free, confidential, impartial and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively.

To obtain the necessary funding to provide the additional services, applications were made to various local and national providers of community finance. Advertisements were placed for advisory staff both as paid employees and volunteers, induction and training being provided to the extent that necessary knowledge and skills were not pre-existing.

The following detailed objectives for the year to 31 March 2026 were set out in the Business Plan:

- Work with neighbouring LCA to determine feasibility and design of most financially stable structure to assure quality advice in our district in light of Unitary Authority discussions
- Increase advice provision at Herne Bay
- Supplement Core funding from Local Authority with a greater diversity and security of medium to long term funding
- Negotiate uplift and longer-term basis of Council funding
- Ensure continuity of advice service for people affected by cancer
- Work towards meeting the requirements of LSA Cyber Security Plus but not expend resources on certification due to possible merger discussions
- Select advocacy priorities that concentrate on reducing inequalities for our most vulnerable clients
- Train new recruits for Adviceline expansion
- Ensure deprived wards of Northgate can access advice and identify sources of greatest demand for expansion of Reaching Communities funded outreach


Public benefit
The Trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by The Canterbury District CAB during the year. The Trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements.

The principal activity of The Canterbury District CAB remained the provision of free, confidential, independent and impartial advice, information and counsel for the members of the public. This is provided through two local Citizens Advice in Canterbury and Herne Bay and an outreach service in Whitstable.

In addition to generalist advice the following specialist advisory services were provided:
- Macmillan Cancer Support, welfare benefits advice to individuals, their families and carers affected by cancer
- Pro Bono Family Legal Rota

Advisory services were provided through face-to-face consultations, telephone advice lines, webchat and email.


CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31ST MARCH 2026


OBJECTIVES AND ACTIVITIES
Contribution of Volunteers
The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity.

There continues to be significant demand for our services. In order to be able to meet this demand we are heavily dependent upon our volunteer advisers who continue to be overstretched. The volunteers are the backbone of the service we offer, without them the free advice service provided by The Canterbury District CAB could not continue. They freely give up their time on a regular basis and take the ever-increasing complexities of legislation in their stride. The Trustees are indebted to them and to all the staff who also work so conscientiously to ensure operation of the Bureau is successful. The Canterbury District CAB constantly seeks to recruit and train new volunteer advisers, receptionists and administrative support.

Including Trustees, 43 volunteers (advice team 36, trustees 7) (previous year 36) contributed approximately 13,416 hours per annum,(previous year 13,547) at an estimated value of £312,947 (previous year £245,002). Excluding Trustees, 36 volunteers (previous year 28) contributed approximately 11,232 hours (previous year 9,699) of work to the bureau during the year. We estimate the value of this help at £261,999 (previous year £216,281), (excluding the value of Trustees) in respect of the year under review.

ACHIEVEMENTS AND PERFORMANCE
Charitable activities
The Trustees’ attention was focused on the main objectives as follows:
- The need to continue and improve the service offered to the public and more particularly to retain and recruit staff.
- To review and consolidate adequate future funding for the bureau.

The Canterbury District CAB saw a total of 4,630 clients helped (previous year 4,430) , of which 1,675 were quick client contacts (previous year 1,558) with 15,695 issues (previous year 14,982). The Canterbury District CAB assisted in the recovery of funds on behalf of clients. The recovery was made up of £9,326,720 income gained (previous year £8,350,991) reimbursements £20,796 (previous year £8,644), debts written off £60,240 (previous year £52,781), debt managed £416,099. (previous year £362,980) and other gains totalling £740,635 (previous year £650,998).

Fundraising activities
The income for the year was £18,826 an increase of £8,612 on 2024/25. The main source of fundraising was subscriptions and donations from The Friends.

Investment performance
The charity does not currently hold material investments.

Internal and external factors
The charity is only too well aware of the financial pressures experienced by its major funders, and in view of this has taken active measures to seek additional sources of funding for its services.

FINANCIAL REVIEW
Financial position
Income sources in the year generated £602,999 (2024/25 £523,257); of this £565,032 (2024/25 £503,455) related to project restricted activities.

An overall deficit is recorded for this year of £2,833 (2024/25 £10,205). This related to an excess of expenditure on direct services over funding received.

Principal funding sources
The Directors extend their gratitude to Canterbury City Council for continuing to support the core operating capacity of the charity. The grant from Canterbury City Council supports its community by providing grant funding towards the delivery of welfare advice services. This includes generalist welfare advice and housing advice. Additionally project-specific funding was received from Macmillan Cancer Support, Citizens Advice and Money and Mental Health Service.

The charity did not have any borrowings from either providers of funding or other sources at the balance sheet date.


CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31ST MARCH 2026


FINANCIAL REVIEW
Reserves policy
The Canterbury District CAB is required to ensure that free monies are available in each financial year to meet any reasonable foreseeable contingency. The Canterbury District CAB will maintain a projection of income for at least 3 years ahead and will ensure that this continues to be derived from as wide a variety of sources as possible. They will take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams to present so serious a challenge to the future of the organisation that it could not be managed so as to continue to provide a best value advice service.

In reviewing the potential costs that could arise should a significant reduction in income be incurred the Trustees have determined that ‘free’ reserves of £133,520 should be maintained which is equal to 3 months normal operating expenditure. As at 31 March 2026 the unrestricted general fund has a balance of £101,178 and the designated fund has a balance of £208,926 (which can if necessary be used for general purposes).

The reasons for holding particular reserves are outlined in note 15.

The Trustees recognise that following the merger, that the amount of free reserves will have to increase to reflect increased outgoings.

Going concern
On 6th October 2025, the Trustee Board voted in favour of proceeding to a merger with Swale and Thanet LCAs.

On 19th January 2026, the Trustee Board voted to change the name of the Charity to Citizens Advice North East Kent.

On 11th March 2026, the Trustee Board voted in favour of Pam Kenworthy of Citizens Advice Swale and Connor Harney of Citizens Advice Thanet being co-opted as Trustees with immediate effect.

On 30th March 2026, the Trustee Board voted in favour of a merger with Citizens Advice Swale and formally agreed to accept the transfer of the assets and undertaking of the Citizens Advice Swale, subject to the organisation's liabilities. It also voted in favour of formally agreeing to enter into a Memorandum of Understanding with Citizens Advice Thanet to deliver collaborative services. It was noted that the merger with Citizens Advice Thanet will be delayed.

Macmillan Cancer Support ended their grant to us in May 2026. There is a new grant made to the Hampshire Citizens Advice Consortium to cover our area and the Charity has been appointed as county lead and the delivery team for Kent. This will enable us to continue to deliver a much needed service to cancer patients in Kent.

The Trustees have considered the operating position of the charity and the grants that are in place, as well as the history of grants under regular renewal. The Trustees have also considered the effect of the merger with Citizens Advice Swale and the collaborative services with Citizens Advice Thanet, both with effect from 1st April 2026. Taking all of these into account, as well as the current situation of the charity, the Trustees believe the going concern basis of accounting to be appropriate.

Funds in deficit
No funds were in deficit at the balance sheet date.


CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31ST MARCH 2026

FUTURE PLANS
The Canterbury District CAB aims to continually improve access to its service, and intends to extend its service to an even wider number of the community through increased provision of telephone advice and extending outreach locations.

In pursuing its charitable objectives the charity co-operates with the following organisations:

Canterbury City Council Kent and Medway Local Area Patient Group Network
Macmillan Cancer Support Canterbury Relief in Need
Kent County Council Pension Wise
Town and Parish Councils in the Canterbury District The Canterbury Food Bank
Canterbury Housing Advice Centre Kent Law Clinic, University of Kent
Maidstone and Tunbridge Wells NHS Trust Christchurch University
Local Citizens Advice in Kent Catching Lives
Local Umbrella Centres Job Centres across East Kent
Local Age UK’s Red Zebra
Ethnic Minorities in Canterbury East Kent Hospital Trust
Kent & Medway Cancer Alliance Connecting Canterbury
The Friends Meeting Hall Streynsham's Trust
Medway NHS Trust Local Children's Centres
Canterbury Baptist Church Porchlight
Shaw Trust Salvation Army
Medway Macmillan Benefits Service Pilgrims Hospice
Crossroads Macmillan Volunteer Service for East Kent Action on Poverty in Canterbury
St Vincent De Paul, Canterbury All Saints Church, Canterbury

Local Solicitor Firms for participating in our Legal Rota (in alphabetical order), DSD Law, Girlings, Martin Tolhurst, Mowll & Mowll, Whitehead Monkton.
Mediators: Divorce Solutions.

The Chief Officer also attends the meetings of the Kent Chief Officers.

STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
The Canterbury District CAB is governed by its Memorandum and Articles of Association as amended on 10 February 2014, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

The Canterbury District CAB is a registered charity and a company limited by guarantee. The maximum liability of each member is limited to £1. At 31 March 2026 the company had 7 members (2025: 8 members).

Recruitment and appointment of new Trustees
The Trustees, who are also directors of the company, are elected at the Annual General Meeting (AGM). The Trustees serve for a year and may be re-elected at the next AGM for a further year.

Where Trustees are appointed during the year they may be co-opted but in order to remain a Trustee for the forthcoming year they must be formally elected at the next AGM. Newly appointed Trustees are provided with a comprehensive induction to the Canterbury District CAB through being able to attend training courses and mentoring by established Trustees.

The Trustees deal with the general affairs of the charity through a Trustee Board. The Chairman of the Trustee Board is elected from the members of that Board. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board.

The Canterbury District CAB is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of The Canterbury District CAB and for ensuring that the charity satisfies its legal and contractual obligations.

The Trustees meet at least four times a year; this includes strategy and performance review and the setting of operational plans and budgets. Additional meetings are convened when necessary. In addition, the following are entitled to attend:
A representative from Citizens Advice
A representative from the workers
The Chief Officer
and by invitation, any other person that the Board of Trustees thinks fit.

The Trustees delegate the day to day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members’ interests is maintained at the registered office and is available to the public.


CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31ST MARCH 2026


STRUCTURE, GOVERNANCE AND MANAGEMENT
Long standing Trustees
Mrs Susan Record has been a Trustee for a number of years, initially with Herne Bay CAB and then with Canterbury District C.A.B, when the areas merged. Therefore Mrs Record's contribution to discussions regarding the merger with Swale and the proposed merger with Thanet LCAs is invaluable. As a Consultant Solicitor, Mrs Record is, at the present time, assisting the Chief Officer with an issue regarding a dispute with a neighbour of the Canterbury Office. In addition, Mrs Record is the Trustee working with our Chief Officer on the "Research and Campaigning" section of the LSA, whilst also being a member of the Fund-raising Subcommittee.

Considering the present situation with ongoing discussions regarding a possible merger, it is therefore entirely appropriate for Mrs Record to continue as a Trustee, both for continuity and stability to the Board and to share with us the benefits of her knowledge and experience.

Related parties
The Canterbury District CAB is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of The Canterbury District CAB in order to fulfil its charitable objects and comply with the national membership requirements.

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the Trustees holds the position of Trustee/director of another charity he or she may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

Statement of Internal Controls
The Canterbury District CAB Trustee Board oversee the information security of all personal information of our clients, staff, funders and strategic partners that is processed. The Canterbury District CAB hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the UK General Data Protection Regulation and Data Protection Act 2018.

Risk management
The Canterbury District CAB has worked on a Corporate Risk Management exercise. A risk management strategy was agreed by the Trustee Board. The Trustees recognise that any major risks to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end The Canterbury District CAB is continually monitoring and managing its risk, reviewing the Corporate Risk register and ensuring action plans are in place to mitigate its key risks.

Included in external risks is that of the loss of funding. The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of sources. The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity.

Information Assurance

Information Assurance is reviewed annually. An Information Assurance Accounting Officer and Senior Information Risk Officer are in place. Staff undergo annual information assurance training and assessment at a level appropriate to their role. Information assurance is on-going as new projects are undertaken.

EVENTS SINCE THE END OF THE YEAR
Information relating to events since the end of the year is given in the notes to the financial statements.

Approved by order of the Board of Trustees on 13th July 2026 and signed on its behalf by:





A P Kenworthy - Trustee

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
CITIZENS ADVICE NORTH EAST KENT

Independent examiner's report to the trustees of Citizens Advice North East Kent ('the Company')
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31st March 2026.

Responsibilities and basis of report
As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.

Independent examiner's statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

1. accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or
2. the accounts do not accord with those records; or
3. the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or
4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.








Leigh Jones FCCA

McCabe Ford Williams
Chartered Accountants
2 The Links
HERNE BAY
Kent
CT6 7GQ

13th July 2026

CITIZENS ADVICE NORTH EAST KENT

STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31ST MARCH 2026

2026 2025
Unrestricted Restricted Total Total
funds fund funds funds
Notes £    £    £    £   
INCOME AND ENDOWMENTS FROM
Activities to further the charities objectives 2 - 565,032 565,032 503,455

Fundraising 3 18,826 - 18,826 10,214
Other incoming resources 4 19,121 - 19,121 9,564
Other income 20 - 20 24
Total 37,967 565,032 602,999 523,257

EXPENDITURE ON
Charitable activities 5
Charitable activities 4,608 597,224 601,832 531,458

Other - 4,000 4,000 2,004
Total 4,608 601,224 605,832 533,462

NET INCOME/(EXPENDITURE) 33,359 (36,192 ) (2,833 ) (10,205 )
Transfers between funds 13 (36,192 ) 36,192 - -
Net movement in funds (2,833 ) - (2,833 ) (10,205 )

RECONCILIATION OF FUNDS
Total funds brought forward 312,937 - 312,937 323,142

TOTAL FUNDS CARRIED FORWARD 310,104 - 310,104 312,937

CONTINUING OPERATIONS
All income and expenditure has arisen from continuing activities.

In 2025, total income was £523,257, £19,802 of the income related to unrestricted funds and £503,455 related to restricted funds.

There are no gains or losses in the year, other than those included in the Statement of Financial Accounts.

CITIZENS ADVICE NORTH EAST KENT (REGISTERED NUMBER: 02483455)

BALANCE SHEET
31ST MARCH 2026

2026 2025
Unrestricted Restricted Total Total
funds fund funds funds
Notes £    £    £    £   
FIXED ASSETS
Tangible assets 10 208,939 - 208,939 213,547

CURRENT ASSETS
Debtors 11 51,441 11,826 63,267 37,440
Cash at bank 65,544 - 65,544 92,504
116,985 11,826 128,811 129,944

CREDITORS
Amounts falling due within one year 12 (15,820 ) (11,826 ) (27,646 ) (30,554 )

NET CURRENT ASSETS 101,165 - 101,165 99,390

TOTAL ASSETS LESS CURRENT LIABILITIES 310,104 - 310,104 312,937

NET ASSETS 310,104 - 310,104 312,937
FUNDS 13
Unrestricted funds 310,104 312,937
TOTAL FUNDS 310,104 312,937

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31st March 2026.


The members have not required the company to obtain an audit of its financial statements for the year ended 31st March 2026 in accordance with Section 476 of the Companies Act 2006.


The trustees acknowledge their responsibilities for
(a)ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
(b)preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.


The financial statements were approved by the Board of Trustees and authorised for issue on 13th July 2026 and were signed on its behalf by:





A P Kenworthy - Trustee





C J P Harney - Trustee

CITIZENS ADVICE NORTH EAST KENT

CASH FLOW STATEMENT
FOR THE YEAR ENDED 31ST MARCH 2026

2026 2025
Notes £    £   

Cash flows from operating activities
Cash generated from operations 1 (28,107 ) 239
Net cash (used in)/provided by operating activities (28,107 ) 239

Cash flows from investing activities
Interest received 1,147 512
Net cash provided by investing activities 1,147 512

Change in cash and cash equivalents in
the reporting period

(26,960

)

751
Cash and cash equivalents at the
beginning of the reporting period

92,504

91,753
Cash and cash equivalents at the end of
the reporting period

65,544

92,504

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE CASH FLOW STATEMENT
FOR THE YEAR ENDED 31ST MARCH 2026

1. RECONCILIATION OF NET EXPENDITURE TO NET CASH FLOW FROM OPERATING ACTIVITIES
2026 2025
£    £   
Net expenditure for the reporting period (as per the Statement of
Financial Activities)

(2,833

)

(10,205

)
Adjustments for:
Depreciation charges 4,608 4,608
Interest received (1,147 ) (512 )
Increase in debtors (25,827 ) (7,048 )
(Decrease)/increase in creditors (2,908 ) 13,396
Net cash (used in)/provided by operations (28,107 ) 239


2. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.25 Cash flow At 31.3.26
£    £    £   
Net cash
Cash at bank 92,504 (26,960 ) 65,544
92,504 (26,960 ) 65,544
Total 92,504 (26,960 ) 65,544

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31ST MARCH 2026

1. ACCOUNTING POLICIES

Basis of preparing the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Tangible fixed assets
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.


Freehold property - 2% straight line
Long leasehold - over the term of the lease
Fixtures and fittings - now fully written off
Computer equipment - now fully written off

Taxation
The charity is exempt from corporation tax on its charitable activities.

Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Pension
A Work Place Pension was set up for the employees with effect from 1 August 2016 being a defined contribution scheme. The scheme is open to all employees at any time. The Fund administrators are The People's Partnership. The contributions due in the year were all paid as appropriate.

2. ACTIVITIES TO FURTHER THE CHARITIES OBJECTIVES
2026 2025
£    £   
Canterbury City Council 194,209 172,728
Macmillan Cancer Support 233,272 220,696
Money and Mental Health Service 31,669 17,131
Canterbury Food Bank 5,968 16,377
Streynsham Trust - 500
Colyer-Fergusson Charitable Trust - 3,505
Philip and Connie Phillips Foundation 1,667 2,500
National Lottery - Awards for All 15,981 4,011
Energy Grant 25,125 30,796
Outreach 55,105 23,097
Access for Work - 5,363
Kent Digital Support - 3,113
Carried forward 562,996 499,817

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

2. ACTIVITIES TO FURTHER THE CHARITIES OBJECTIVES - continued
2026 2025
£    £   
Brought forward 562,996 499,817
Household Support Fund 1,321 3,638
Sundry Income 715 -
565,032 503,455

3. FUNDRAISING
2026 2025
£    £   
Donations - general 18,826 10,214

4. OTHER INCOMING RESOURCES
2026 2025
£    £   
Rents received 7,474 4,052
HMRC Employment Allowance 10,500 5,000
Bank interest 1,147 512
19,121 9,564

5. CHARITABLE ACTIVITIES COSTS
Support
Direct costs (see
Costs note 6) Totals
£    £    £   
Charitable activities 601,056 776 601,832

6. SUPPORT COSTS
Governance
costs
£   
Other resources expended 4,000
Charitable activities 776
4,776

7. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):

2026 2025
£    £   
Depreciation - owned assets 4,608 4,608

8. TRUSTEES' REMUNERATION AND BENEFITS

There was no Trustees' remuneration or other benefits for the year ended 31 March 2026, nor for the year ended 31 March 2025.

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

8. TRUSTEES' REMUNERATION AND BENEFITS - continued

Trustees' expenses

During the year, the Trustees were reimbursed £Nil for expenses. (2025 - £Nil)

9. STAFF COSTS
2026 2025
£    £   
Wages and salaries 389,667 355,333
Social security costs 44,629 27,278
434,296 382,611

The average monthly number of employees during the year was as follows:

2026 2025
Full time 5 6
Part time 11 12
16 18

No employees received emoluments in excess of £60,000.

In addition to the paid staff whose details are shown above, we rely on volunteer workers. The number of full time staff that would be equivalent to the hours worked by volunteers is shown below.

2026 2025
Full time volunteer equivalent 5.84 6.35
5.84 6.35

The average number of employees, analysed by function was:

2026 2025
Charitable purposes 15 17
Management & admin 1 1
16 18

10. TANGIBLE FIXED ASSETS
Fixtures
Freehold Long and Computer
property leasehold fittings equipment Totals
£    £    £    £    £   
COST
At 1st April 2025 and
31st March 2026

165,943

161,217

13,452

38,059

378,671

DEPRECIATION
At 1st April 2025 71,489 42,124 13,452 38,059 165,124
Charge for year 3,302 1,306 - - 4,608
At 31st March 2026 74,791 43,430 13,452 38,059 169,732
NET BOOK VALUE
At 31st March 2026 91,152 117,787 - - 208,939
At 31st March 2025 94,454 119,093 - - 213,547

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2026 2025
£    £   
Trade debtors 63,267 37,440

The allocation between restricted and unrestricted funds is as follows:

20262025
£   £   
Unrestricted Fund
Due from Restricted Fund43,3649,357
Other Debtors8,0772,835
51,44112,192

Restricted Fund
Trade Debtors55,19034,605
Less Due to Unrestricted Fund(43,364)(9,357)
11,82625,248

63,26737,440

12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2026 2025
£    £   
Trade creditors 27,646 30,554

13. MOVEMENT IN FUNDS
Net Transfers
movement between At
At 1.4.25 in funds funds 31.3.26
£    £    £    £   
Unrestricted funds
General funds 99,403 37,967 (36,192 ) 101,178
Designated 213,534 (4,608 ) - 208,926
312,937 33,359 (36,192 ) 310,104
Restricted funds
Restricted funds - (36,192 ) 36,192 -

TOTAL FUNDS 312,937 (2,833 ) - 310,104

Net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General funds 37,967 - 37,967
Designated - (4,608 ) (4,608 )
37,967 (4,608 ) 33,359
Restricted funds
Restricted funds 565,032 (601,224 ) (36,192 )

TOTAL FUNDS 602,999 (605,832 ) (2,833 )


CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

13. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Net Transfers
movement between At
At 1.4.24 in funds funds 31.3.25
£    £    £    £   
Unrestricted funds
General funds 78,123 14,322 6,958 99,403
Designated 245,019 (4,608 ) (26,877 ) 213,534
323,142 9,714 (19,919 ) 312,937
Restricted funds
Restricted funds - (19,919 ) 19,919 -

TOTAL FUNDS 323,142 (10,205 ) - 312,937

Comparative net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£    £    £   
Unrestricted funds
General funds 19,802 (5,480 ) 14,322
Designated - (4,608 ) (4,608 )
19,802 (10,088 ) 9,714
Restricted funds
Restricted funds 503,455 (523,374 ) (19,919 )

TOTAL FUNDS 523,257 (533,462 ) (10,205 )

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

13. MOVEMENT IN FUNDS - continued


DETAILED MOVEMENTS IN INDIVIDUAL RESTRICTED FUNDS


Balance
01.04.2025

Income

Expenditure

Transfers
Balance
31.03.2026
Restricted Funds
Canterbury City Council - 194,209 227,040 (32,831 ) -
Macmillan Cancer Support Contract - 233,272 233,272 - -
Money and Mental Health Service - 31,669 32,669 (1,000 ) -
Canterbury Food Bank - 5,968 6,142 (174 ) -
Philip and Connie Phillips Foundation - 1,667 1,667 - -
Awards for All - 15,981 18,076 (2,095 ) -
Energy Grant - 25,125 25,168 (43 ) -
Outreach - 55,105 55,105 - -
Household Support Fund - 1,321 1,370 (49 ) -
Sundry Income - 715 715 - -
- 565,032 601,224 (36,192 ) -

The figures below are those for the year ended 31 March 2025.


Balance
01.04.2024

Income

Expenditure

Transfers
Balance
31.03.2025
Restricted Funds
Canterbury City Council - 172,728 194,009 (21,281 ) -
Macmillan Cancer Support Contract - 220,696 220,696 - -
Money and Mental Health Service - 17,131 17,192 (61 ) -
Canterbury Food Bank - 16,377 16,533 (156 ) -
Streynsham Trust - 500 500 - -
Colyer-Fergusson Charitable Trust - 3,505 3,505 - -
Philip and Connie Phillips Foundation - 2,500 2,500 - -
Awards for All - 4,011 4,011 - -
Energy Grant - 30,796 29,217 1,579 -
Outreach - 23,097 23,097 - -
Access for Work - 5,363 5,363 - -
Kent Digital Fund - 3,113 3,113 - -
Household Support Fund - 3,638 3,638 - -
- 503,455 523,374 (19,919 ) -

DETAILED MOVEMENTS IN INDIVIDUAL DESIGNATED FUNDS


Balance
01.04.2025

Income

Expenditure

Transfers
Balance
31.03.2026
Designated Funds
Property Fund 213,534 - 4,608 - 208,926
Management and Maintenance Fund - - - - -
213,534 - 4,608 - 208,926


CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

14. RELATED PARTY DISCLOSURES

The Canterbury District CAB paid £1,104 (2025 : £2,662) in the year ended 31 March 2026 for various insurance services, including professional indemnity cover, to the National Association of Citizens Advice Bureaux.

15. POST BALANCE SHEET EVENTS

The charity has entered into a grant agreement which may give rise to a VAT charge. The Trustees are currently assessing the financial impact of such a charge should it arise.

16. DESIGNATED FUNDS

Property Fund
This reserve has been designated by the Trustees to provide accommodation for the offices in Canterbury and Herne Bay. Donations were received for the building of the office at Westgate Hall Road, Canterbury which is held on a long lease from Canterbury City Council and the office at 185 High Street. Herne Bay was purchased and completely refurbished with the benefit of a substantial grant from the National Lottery charities board together with a grant from Canterbury City Council and other donations.

Management and Maintenance Fund
The rental income from the flat at Westgate Hall Road, Canterbury has previously provided monies for this fund and payments are made for various capital items. This fund is now transferred to General Funds.

17. PURPOSES OF RESTRICTED FUNDS

Canterbury City Council
A restricted fund by way of a grant for Welfare Rights and Housing Advice.

Macmillan Cancer Support
A restricted fund provided by Macmillan Cancer Support to provide assistance to cancer sufferers, their families and carers.

Money and Mental Health Service
Money and benefits advice Project led by North West Kent Citizens Advice.

Canterbury Food Bank
For advising clients of Canterbury Food Bank about welfare benefits.

Streynsham Trust
Towards supporting client s from St Dunstans Parish, Canterbury.

Colyer-Fergusson Charitable Trust
A grant towards IT infrastructure costs.

Philip and Connie Phillips Foundation
Towards supervision and training support for the service in Canterbury, Herne Bay and Whitstable.

The National Lottery - Awards for All
Towards IT equipment, fire safety inspection and electrical work.

Energy Grant
EAP - One to One General Energy Advice including welfare.
CMAP - One to One Carbon Monoxide Advice benefit checks.
EOP - Group Sessions in Energy Awareness in community settings
Funding to deliver energy services to provide one to one energy advice appointments to clients who are in or at risk of fuel poverty.

The National Lottery - Reaching Communities
For Outreach work for 3 years funding up to October 2027.

Access to Work Grant
Towards Equipment for enabling people with disabilities to work.

Kent Digital Fund
For IT equipment

Kent County Council Household Support Fund

CITIZENS ADVICE NORTH EAST KENT

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31ST MARCH 2026

17. PURPOSES OF RESTRICTED FUNDS - continued

For referring clients for household support

18. FINANCIAL COMMITMENTS

Capital Commitments
There are no capital commitments at the year end.

Operating Lease Commitments
There are no operating lease commitments at the year end.