The company recognises revenue in accordance with the five-step model set out in Section 23 of FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (September 2024).
Revenue is measured at the amount of consideration the company expects to be entitled to in exchange for transferring promised services to a customer, excluding amounts collected on behalf of third parties.The company provides support services (including contact centre services) to its parent company under a subcontracting arrangement. These services represent a series of substantially similar performance obligations satisfied over time, as the customer simultaneously receives and consumes the benefit of the services as they are performed.
Revenue is recognised over the period in which services are rendered. The transaction price is determined on a cost-plus basis (direct operating costs plus a mark-up of five percent), estimated using the most likely amount. Where a year-end true-up adjustment is required to reconcile monthly fees to actual costs incurred, this is recognised in the period in which the right to additional consideration, or the obligation to refund consideration, is established.