QUALITYCALL CENTRE LIMITED

Company Registration Number:
03642847 (England and Wales)

Unaudited statutory accounts for the year ended 31 December 2025

Period of accounts

Start date: 1 January 2025

End date: 31 December 2025

QUALITYCALL CENTRE LIMITED

Contents of the Financial Statements

for the Period Ended 31 December 2025

Directors report
Profit and loss
Balance sheet
Additional notes
Balance sheet notes

QUALITYCALL CENTRE LIMITED

Directors' report period ended 31 December 2025

The directors present their report with the financial statements of the company for the period ended 31 December 2025

Principal activities of the company

The principal activity of the company is the supply of call centre services. The directors are of the opinion that the company's activities will continue on a similar basis for the foreseeable future.



Directors

The directors shown below have held office during the whole of the period from
1 January 2025 to 31 December 2025

Timothy Coates
Martin Talbot


Secretary Therese Le Gallez

The above report has been prepared in accordance with the special provisions in part 15 of the Companies Act 2006

This report was approved by the board of directors on
17 March 2026

And signed on behalf of the board by:
Name: Timothy Coates
Status: Director

QUALITYCALL CENTRE LIMITED

Profit And Loss Account

for the Period Ended 31 December 2025

2025 2024


£

£
Turnover: 1,432,537 1,520,052
Gross profit(or loss): 1,432,537 1,520,052
Administrative expenses: ( 1,651,969 ) ( 1,574,030 )
Operating profit(or loss): (219,432) (53,978)
Profit(or loss) before tax: (219,432) (53,978)
Tax: 28,169
Profit(or loss) for the financial year: (191,263) (53,978)

QUALITYCALL CENTRE LIMITED

Balance sheet

As at 31 December 2025

Notes 2025 2024


£

£
Called up share capital not paid: 0
Fixed assets
Intangible assets:   0
Tangible assets: 3 171,418 215,268
Investments:   0
Total fixed assets: 171,418 215,268
Current assets
Stocks:   0
Debtors: 4 570,825 728,736
Cash at bank and in hand: 26,304 28,493
Total current assets: 597,129 757,229
Prepayments and accrued income: 14,153 13,492
Creditors: amounts falling due within one year: 5 ( 147,164 ) ( 139,268 )
Net current assets (liabilities): 464,118 631,453
Total assets less current liabilities: 635,536 846,721
Creditors: amounts falling due after more than one year: 6 ( 26,866 ) ( 46,788 )
Total net assets (liabilities): 608,670 799,933
Capital and reserves
Called up share capital: 2 2
Profit and loss account: 608,668 799,931
Total Shareholders' funds: 608,670 799,933

The notes form part of these financial statements

QUALITYCALL CENTRE LIMITED

Balance sheet statements

For the year ending 31 December 2025 the company was entitled to exemption under section 477 of the Companies Act 2006 relating to small companies.

The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.

The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.

These accounts have been prepared and delivered in accordance with the provisions applicable to companies subject to the small companies regime.

This report was approved by the board of directors on 17 March 2026
and signed on behalf of the board by:

Name: Timothy Coates
Status: Director

The notes form part of these financial statements

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

  • 1. Accounting policies

    Basis of measurement and preparation

    These financial statements have been prepared in accordance with the provisions of Financial Reporting Standard 101

    Turnover policy

    The Company recognises revenue from invoiced sales of services to Healthspan Group companies. All income is derived from services within the United Kingdom. Revenue is measured at the fair value of the consideration received or receivable, net of value added tax. The Company recognises revenue when it transfers control of a service to a customer.

    Tangible fixed assets depreciation policy

    Property, plant and equipment is measured at cost less accumulative depreciation and any accumulative impairment losses. Depreciation is provided on all property, plant and equipment at rates calculated to write off the cost, less estimated residual value, of each asset evenly over its expected useful life, as follows.

    Other accounting policies

    Impairment Trade and other receivables Trade and other payables Taxation Cash in bank Expenses Leases Functional and presentation currency Foreign currency translation Interest and other income Financial instruments Pensions Critical accounting judgements and key sources of estimation uncertainty

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

  • 2. Employees

    2025 2024
    Average number of employees during the period 63 68

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

3. Tangible assets

Land & buildings Plant & machinery Fixtures & fittings Office equipment Motor vehicles Total
Cost £ £ £ £ £ £
At 1 January 2025 325,599 721,947 1,047,546
Additions 3,096 5,503 8,599
Disposals
Revaluations
Transfers
At 31 December 2025 328,695 727,450 1,056,145
Depreciation
At 1 January 2025 131,129 701,149 832,278
Charge for year 45,979 6,470 52,449
On disposals
Other adjustments
At 31 December 2025 177,108 707,619 884,727
Net book value
At 31 December 2025 151,587 19,831 171,418
At 31 December 2024 194,470 20,798 215,268

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

4. Debtors

2025 2024
£ £
Trade debtors 21,677 13,070
Prepayments and accrued income 0 0
Other debtors 549,148 715,666
Total 570,825 728,736

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

5. Creditors: amounts falling due within one year note

2025 2024
£ £
Trade creditors 5,583 11,728
Taxation and social security 95,451 89,047
Accruals and deferred income 27,196 20,164
Other creditors 18,934 18,329
Total 147,164 139,268

QUALITYCALL CENTRE LIMITED

Notes to the Financial Statements

for the Period Ended 31 December 2025

6. Creditors: amounts falling due after more than one year note

2025 2024
£ £
Other creditors 26,866 46,788
Total 26,866 46,788