Our charitable objectives are:
• To relieve the disability of people with physical, sensory or mental impairments to further their independence and full participation in the community;
• To relieve the needs of persons within Scotland who are substantially or permanently disabled by providing, or encouraging the provision of information services which will improve their conditions of life and also facilitate their active participation in, and full integration into, society; and
• To assist in resolving the social problems of disabled people by providing training, education, liaison and representation to statutory, voluntary and private sector organisations which deliver information to disabled users and carers.
Disability Information Scotland promotes the social model of disability, recognising that disability is caused by the barriers which people with impairments meet in everyday life.
The main objective is to improve the quality of life for disabled people in Scotland through:
• Providing members of the public with general information and accurate contact details of local and/or specialist sources of advice and support;
• Providing organisations and agencies with general information and accurate contact details of appropriate organisations and agencies; and
• Encouraging and supporting good practice in disability information and advice services.
Achievements and performance
Our Charity is funded by the Scottish Government Equality Unit (Equality and Human Rights Fund). Our services deliver on the following fund outcomes:
• People know more about their rights
• People are more confident and enabled to ask for what they deserve from public services
• People have better access to public services
• People have reduced negative impacts of their situation
• Mainstream organisations are more confident to engage with marginalized groups
• Organisations better understand how to integrate equality and human rights into their work
• Policy makers know more about the issues and incorporate that knowledge into their policies and plans
Disability Information Scotland contributes to these outcomes through a variety of activities, providing information services to individuals who are disabled and carers, and to
professionals in both the statutory and voluntary sector.
The Trustees receive quarterly reports on the activities and performance of each of the
activities relevant to:
• the overall aims and objectives.
• relationships with staff and volunteers, beneficiaries, and funders; and
• partnership working.
2025-26 was another year of change for the charity with both staffing and Trustees.
Lauren McAnna joined the organisation in April 2025, replacing our previous Manager (Heather Smith) who had decided to change direction and left in early March. The Trustees subsequently made the decision to adjust the ‘Manager’ job title to ‘Chief Officer’ midway through the year to more accurately reflect the duties of the role.
Other staffing changes included one of our Information Co-ordinators moving on in September to pursue more volunteering activities and the hiring of two new positions in July – an Information Line Advisor and a Business Support Assistant. Both of our new team members have hit the ground running and are wonderful additions to the team.
We appointed two new Trustees in August 2025. A Rashpassing assumed the Treasurer position (previously G Jose) and K King joined as a general trustee. Two of our long-standing trustees (K Smith and J Dimmick) made the difficult decision to step down from the Board at the AGM in December 2025. We would like to formally thank them both for their many years of service to the charity and for offering valuable support and guidance throughout their time. Two new Trustees joined the Board after the end of the financial year and we look forward to benefitting from their contribution in the coming year(s).
Highlight Statistics for 2025/2026 (figures in brackets for previous year)
Helpline
• 2,431 (2,596) calls to our helpline
• 44,940 (59,955) visitors to our website
Website
• 21,335 (28,108) views of the Scottish Disability Directory
• 13,698 (23,080) most popular views of our information guides*
Accessible Information Training
• 83 (113) people completed our Accessible Information e-learning
• 188 (90) attendees from approximately 114 (52) organisations for our Accessible Information Training for organisations
• 2 e-learning courses achieved accreditation status with the CPD Certification Service
• Invited to provide accessibility consultancy on a joint project between University of Dundee and NUST in Pakistan
• Sub-contracted to provide Accessibility Awareness training for SUSE (Scottish Union of Supported Employment)
Demographics
Enquirer referral profile
• 68% - self-referral
• 14% - friends & family
• 9% - carer
• 8% - organisations
Enquiry age demographics
• 46% - 65+
• 32% - 50-64
• 17% - 25-49
• 11% - carer of disabled child
• 2% - 16-24
• 1% - 0-16
Enquiries for disability category
• 36% - long-term illness
• 24% - musculoskeletal/physical
• 12% - neurodiversity
• 11% - mental health condition
• 11% - sensory condition
• 6% - learning disability/difference