Where the company merely arranges services on behalf of the landlord, revenue is recognised net, being only the commission or management fee.
This assessment is made in accordance with the revised revenue‑recognition guidance under FRS 102 Section 1A.
3. Holiday‑let management services (including cleaning and guest turnover)
For properties operated as holiday lets, the company provides guest‑turnover services, cleaning, check‑in/check‑out coordination and related activities. Revenue from these services is recognised over time as the services are delivered, reflecting the continuous transfer of service to the landlord.
Where the company acts as principal in delivering cleaning or guest‑turnover services (e.g., directly employing cleaners or subcontractors and setting service specifications), revenue is recognised gross. Where the company acts solely as agent, only the management fee is recognised.
4. Variable consideration and contract modifications
Where commission or service charges include variable elements (e.g., percentage‑based fees, ad‑hoc maintenance call‑outs), revenue is recognised only to the extent that it is highly probable that a significant reversal will not occur, consistent with the revised FRS 102 revenue model.
5. Timing of revenue recognition
Revenue is recognised when (or as) performance obligations are satisfied, which for the company’s services is generally:
At a point in time for rent‑collection commissions (service completed when rent is collected and processed).
Over time for holiday‑let cleaning and turnover services (continuous service delivery).
At a point in time or over time for repairs/maintenance depending on the nature of the service and whether the company controls the service prior to transfer.