Company registration number 04171801 (England and Wales)
Charity registration number 1086163 (England and Wales)
EASTBOURNE CITIZENS ADVICE BUREAU
ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2026
EASTBOURNE CITIZENS ADVICE BUREAU
LEGAL AND ADMINISTRATIVE INFORMATION
Trustees
Mr M Frayne
Mr R Fear
Ms D Adeyemo
Ms H Howard
Ms A Jarrett
Mr D White
Ms C Costelloe
Mr T Isik
Mr G Smith
(Appointed 24 March 2026)
Secretary
Mr A Bruzon
Country of incorporation
United Kingdom
(England and Wales)
Company number
04171801
Charity number (England and Wales)
1086163
Registered office
Unit 6, Highlight House
8 St Leonards Road
Eastbourne
East Sussex
BN21 3UH
Independent examiner
Colin Dadswell FCA FCCA DChA
Caladine Limited
Chantry House
22 Upperton Road
Eastbourne
East Sussex
BN21 1BF
Bankers
CAF Bank Limited
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ
EASTBOURNE CITIZENS ADVICE BUREAU
CONTENTS
Page
Trustees' report
1 - 7
Independent examiner's report
8
Statement of financial activities
9 - 10
Statement of financial position
11
Statement of cash flows
12
Notes to the financial statements
13 - 25
EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT)
FOR THE YEAR ENDED 31 MARCH 2026
- 1 -

The trustees present their annual report and financial statements for the year ended 31 March 2026.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity's Memorandum and Articles of Association, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019).

Objectives and activities

The charity's objects, as set out in its Memorandum and Articles of Association, are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in East Sussex and the rest of the UK.

Citizens Advice’s aims are focused on the following:

 

 

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Citizens Advice Eastbourne has developed its own mission statement to reflect more accurately its purpose and role within the local community:

We provide free, confidential advice to help people overcome their problems, and we campaign on big issues when their voices need to be heard. We are a trusted local charity providing responsive, high-quality services to help people find a way forward and meet community needs. Our work and presence give us unique insight into the needs of our community. We are a constant in the face of change, but with the flexibility to innovate and stay ahead.

Criteria used for assessing success

Ensuring our work delivers our aims

We review our aims, objectives and activities each year. The annual review seeks to examine our achievements and outcomes, together with the success of individual key projects and the benefits that are derived from them. In carrying out the review, we are ensuring that our aims, objectives and activities are in line with our stated purpose.

 

Our main objectives for the year were focused on maintaining our service, confirming a grant from the local authority, determining a long-term lease and strategically preparing for devolution. Our clients remain affected by the continuing cost-of-living crisis and issues related to benefits. There have been increasing numbers of clients with money issues, disability benefits claims, and mental health crises. This is in the current climate of reducing grant awards and competing charities.

 

Key activities have included:

 

EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 2 -
Public benefit

How our activities deliver Public Benefit

Our main activities and who we try to help are described below. All our charitable activities focus on providing the advice people need for the problems they face and are undertaken specifically to provide public benefit. The board of trustees have had due regard to the Charity Commission guidance on public benefit and have complied with the duty in section 4 of the Charities Act 2011.

The trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake.

Activities

Advice and Information Services

The main areas of charitable activity are:

 

Throughout the year, we have continued to offer general advice and information in the following ways:

Who used and benefited from our services?

We have helped 5,988 people during the year (2024/25: 6,723). The figures include those on the ‘Help to Claim’ project, which helps clients who may be living outside the Eastbourne area. The number of clients helped last year in Eastbourne, for core and projects was 4,289.

The decrease in the number of clients is because most clients present with more than one problem. In total, we helped with 31,872 issues (2024/25: 26,170). 67% of our clients were disabled or had long-term health issues.

The major problem areas identified during the course of the year were Benefits and Tax credits, Universal Credit claims, housing, debt and employment. We also identify high levels of employment, relationship and legal issues. The largest single debt problem is council tax arrears, then ‘other’ debt and fuel debt.

Citizens Advice uses an external Treasury-approved model that allows us to put a financial value on a handful of key areas where we can evidence the value we create locally through our advice provision and from working with volunteers. This estimated that, in 2025/26, for every £l invested in our service, £2.34 is returned in fiscal benefits savings to the government, £43.69 in public benefit through wider economic and social benefits to the local community and £26.51 directly to individuals.

These figures are an increase over the previous year, especially the figure that goes directly to individuals up from £22.89 to £26.51. This reflects the significant efforts we made to ensure our clients receive all the help they need to get through the cost-of-living crisis.

We have been actively involved in identifying issues that affect the community and have made representation to the appropriate organisations. During the period in question, key issues revolved around council tax arrears, the cost of energy and the growing problems associated with inflation, which has had a dramatic effect on the cost of living.

EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 3 -
Achievements and performance
Significant activities and achievements against objectives

Factors affecting the achievement of objectives

Our biggest problem continues to be generating sufficient funds to maintain our core service and the detailed help we provide related to money advice and benefits. We were grateful, therefore, to receive a further one-year grant from the local authority for core work. This was also the second year of a grant from the Henry Smith Foundation, which has significantly supported our work.

The complexity of the issues that clients are facing grows constantly, so we have to allow more time for each client. The size of the problems is also growing, especially with debt advice.

There are some issues that we are unable to help with. In this case, We have actively signposted clients to other agencies if we believed they could be better served elsewhere.

Contribution of volunteers and paid staff

The charity's success could not be achieved without the hard work and dedication of our volunteers and staff. The trustee board recognises the tremendous contribution made by the charity's volunteers in advising the public and administering the service without which the service could not operate. During 2025/26, the service employed 22 paid workers (15 FTE) and 44 active volunteers together delivering 6 projects, including the core service,

Volunteers represent the indispensable core of the service. Citizens Advice Eastbourne benefits from an average of 352 volunteer hours per week. This may be expressed as an annualised value of approximately £310,000. However, their value is inadequately expressed in monetary terms. Without our volunteers, there simply would not be a Citizens Advice service.

COMS strategy

We have developed a COMS strategy with the help of a local PR company. To date, we have a suite of videos and brochures that promote our work and a COMS strategy to develop with local businesses and grant award applications.

Premises:

We have secured a long-term lease at our current premises, which gives us stability and security for the future.

Devolution:

Our CEO is leading a cross Sussex team of Citizens Advice office CEOs in strategic planning for Devolution. He has agreed a memorandum of understanding for future work and plans are developing for a range of scenarios, depending on the outcome of the government’s decision about geographical regions. Chairs have also met for a coordinated approach.

Fundraising activities

Total income for the year was £641,564, an increase of £25,640 on 2024/25.

Through the various activities of the fund-raising committee, we were able to obtain grants from a variety of sources as shown below.

Funding has been confirmed for the majority of our planned activities for 2026/27.

We are grateful to all our funders for their continuing support and trust in us.

We are also delighted to have the continuing support of a number of important local clubs and societies.

Financial review

The availability of funding in the charity sector remains difficult. The charity is focused on providing added value to its funders from a base of sound financial management and ensuring that our services remain relevant to the strategic objectives of stakeholders at local and national level.

The charity is working hard to deliver a cost-effective service that genuinely meets the needs of our clients. It remains a challenging prospect to meet the ever-increasing demand with restricted funding sources.

There was an overall deficit of £9,233 for the year (2024/25 surplus of £41,077). At 31 March 2026, total reserves were £233,799, of which £174,799 represented unrestricted funds and £59,000 designated reserves.

EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 4 -
Reserves policy

Citizens Advice Eastbourne is required to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency. Citizens Advice Eastbourne maintains a projection of income for three years ahead and tries to ensure that this continues to be derived from as wide a variety of sources as possible. We take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams (apart from funding received from Eastbourne Borough Council) to present such a serious challenge to the future of the organisation that it could not be managed so as to continue to provide a best value advice service.

The trustees therefore consider that it is prudent to maintain an amount equivalent to three months of operating expenditure in respect of the core activity. This requires reserves of £65,000 based on the current year.

In addition, the trustees review every year the amount required to cover potential staff and other liabilities which could be payable in the event of closure of Eastbourne Citizens Advice; this is estimated at approximately £85,000.

At the end of 2025/26, the actual level of free reserves (i.e., unrestricted funds less designated funds) was £174,799.

Funds in Deficit

If, at the end of a project, the fund is in deficit, that deficit is written off against general reserves.

Any surpluses under £l,000 not required to be returned to funders are transferred to general reserves, subject to Board approval. Any such transfers of surpluses above £1,000 would be referred to the Charity Commission.

Principal funding sources

The trustees extend their gratitude to Eastbourne Borough Council, our major funder, who continued to provide the majority of funding for the core operating capacity of the charity; without this support, it would be difficult if not impossible for us to continue serving the community. The core grant has remained at the same level for several years and has been insufficient to cover our core costs for the last few years.

As mentioned under Fundraising Activities, significant funding has also been provided by the National Lottery, the Household Support Fund, the ESCC (Additional Measures/Pension Credit/Household Support) and the Henry Smith Foundation during the year.

Our Legal Walk with the support of the Legal Support Trust raised £2,948. We thank them for their assistance.

The charity did not have any borrowings from either providers of funding or other sources at the balance sheet date.

Investment policy

As required in its Memorandum paragraph 3.19 in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law.

The charity does not currently hold material investments.

Major risks

The trustees recognise that any major risks to which the charity is exposed need to be reviewed and measures put in place to mitigate those risks. To that end, the trustees maintain a corporate risk register, which is reviewed and updated regularly. Citizens Advice Eastbourne is continually monitoring and managing its risks and ensuring action plans are in place to mitigate its key risks.

Internal risks are minimised by the implementation of policies and procedures for authorisation of all transactions and projects, and to ensure consistent quality of delivery and the upholding of our values for all operational aspects of the charitable company. These policies and procedures are periodically reviewed to ensure that they still meet the needs of the charity.

A key external risk is loss of funding from our traditional sources, both to fund specific projects and, potentially, to fund our core service. This is a perennial risk which has been the focus of the Fundraising Committee's work. This has resulted in funding being obtained from a number of new sources during the year, as noted under 'Fundraising

EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 5 -

Activities' below. Despite this, funding remains a key risk, and the charity continues to implement its longer-term fundraising strategy and to seek to diversify its funding sources.

Plans for future periods

We entered the new year with an anticipated deficit. This is not unusual, and we have built up our reserves to allow us to keep going. Due to successful fundraising, we ended the year with a small surplus. However, we enter the new financial year with a forecast deficit.

We are reviewing our fund-raising strategy and our ambition is that we can realise our ambitions to widen our range of funders. To this end, we are working with a local marketing business to raise our profile and, in the long term, increase donations.

We are concerned that our staff and volunteers are under increased pressure both personally and professionally. Our wellbeing work with staff and volunteers has expanded and is well received. We received a Commitment Award from East Sussex County Council and are currently engaged in completing the Bronze Award. We regularly survey our staff and use their responses to tailor support for them. We have supported several social events for them during the year, including a volunteer celebration to support the national ‘volunteers week’.

Structure, governance and management

Eastbourne Citizens Advice Bureau (also known as Citizens Advice Eastbourne) was incorporated on 2 March 2001, company number 04171801, and is registered with the Charity Commission in England and Wales, registration number 1086163. It is governed by its memorandum and articles of association. Further details of the charity including its registered office, principal address and details of professional advisors can be found on the second page of the accounts headed ‘Legal and administrative information’.

The trustees, who are also the directors for the purpose of company law, and who served during the year and up to the date of signature of the financial statements were:

 

Mr M Frayne
Mr R Fear
Ms D Adeyemo
Ms J Frame
(Resigned 28 October 2025)
Mr A Bull
(Resigned 29 January 2026)
Ms H Howard
Ms A Jarrett
Mr D White
Ms C Costelloe
Mr T Isik
Mr G Smith
(Appointed 24 March 2026)
Recruitment and appointment of trustees
Organisational structure
EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 6 -

as monitoring progress against these standards. Eastbourne Citizens Advice is, however, an independent

stand-alone charity, with its own constitution, board of trustees and charitable objects. Operating policies are

independently determined by its Board of Trustees in order to both fulfil its own charitable objects and comply with the national membership requirements.

 

The Chief Officer, Mr. A Bruzon, has been appointed by the trustees to manage the day-to-day operations of the charity. In addition, there is an experienced team of paid staff and volunteers who are key to the service offered by the charity. Decisions are made by the trustee board in line with the Business Development Plan and are reviewed at least annually.

 

Reports and recommendations are taken to the full board for approval. and their implementation is organised by the Chief Officer and the staff team. There are regular staff and volunteer meetings which ensure that progress is being made against targets and progress against the plan is regularly monitored by the board.

 

The board operates two sub-committees, the Fundraising Committee, and the Governance & Policies Group. Additionally, there is a Well-being working group. The sub-committees operate under written terms of reference agreed by the full board, and are delegated authority within clearly defined limits.

 

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients.

 

Should one of the trustees hold the position of trustee/director of another organisation or charity, they may be involved in discussions regarding that other organisation or charity but not in the ultimate decision-making process Any potential conflict of interest must be declared at the outset of every board meeting, and a Trustees' register of interests is maintained and regularly updated.

Induction and training of trustees

New trustees are briefed on their legal obligations under charity and company law, content of the Memorandum and Articles of Association, the committee and decision-making processes, the business plan and recent financial performance of the charity. They also meet key employees and other trustees. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role.

Relationship with related parties

None of the trustees receive remuneration or other benefits for their work with the charity.

The trustees are not aware of any contractual relationship with a related party and no related party transactions have been reported in the current year.

Note from Chair of Trustees

I wish to express my heartfelt thanks to all of our staff and volunteers for their help and support over the last year. They provide a professional, high-quality service, and despite increasing pressure and demand, they make a genuine difference in our community. This is endorsed by the many messages we have from clients, who are so thankful for the help they receive.

 

As Chair, I would like to mention our board of trustees. Our board has recruited new trustees and has a range of skills and expertise. It reflects diversity and all trustees make a significant contribution to the progress we have made this year.

 

The ethos and success of this office is due to the exceptional leadership of the CEO. He brings wisdom, experience and a breadth of knowledge, always positive and encouraging of others. He and his senior team of supervisors are rightly well-respected and lead by example. I thank them all.

 

They all make an enormous contribution to the success of our organisation.

EASTBOURNE CITIZENS ADVICE BUREAU
TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 7 -
Statement of trustees' responsibilities

The trustees, who are also the directors of Eastbourne Citizens Advice Bureau for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.

In preparing these financial statements, the trustees are required to:

- select suitable accounting policies and then apply them consistently;

- observe the methods and principles in the Charities SORP;

- make judgements and estimates that are reasonable and prudent;

- state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and

- prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement of Internal Control

Our trustee board oversees the information security of all personal information of our clients, staff, funders and strategic partners that is processed. We hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the UK General Data Protection Regulation and Data Protection Act 2018.

The trustees' report was approved by the Board of Trustees.

20 October 2026
Ms H Howard
Trustee
EASTBOURNE CITIZENS ADVICE BUREAU
INDEPENDENT EXAMINER'S REPORT
TO THE TRUSTEES OF EASTBOURNE CITIZENS ADVICE BUREAU
- 8 -

I report to the trustees on my examination of the financial statements of Eastbourne Citizens Advice Bureau (the charity) for the year ended 31 March 2026.

Responsibilities and basis of report

As the trustees of the charity (and also its directors for the purposes of company law), you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 2006.

Having satisfied myself that the financial statements of the charity are not required to be audited under Part 16 of the Companies Act 2006 and are eligible for independent examination, I report in respect of my examination of the charity’s financial statements carried out under section 145 of the Charities Act 2011. In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the Charities Act 2011.

Independent examiner's statement

Since the charity’s gross income exceeded £250,000, the independent examiner must be a member of a body listed in section 145 of the Charities Act 2011. I confirm that I am qualified to undertake the examination because I am a member of Association of Chartered Certified Accountants, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

1

accounting records were not kept in respect of the charity as required by section 386 of the Companies Act 2006.

2

the financial statements do not accord with those records; or

3

the financial statements do not comply with the accounting requirements of section 396 of the Companies Act 2006 other than any requirement that the financial statements give a true and fair view, which is not a matter considered as part of an independent examination; or

4

the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached.

Colin Dadswell FCA FCCA DChA
Caladine Limited
Chantry House
22 Upperton Road
Eastbourne
East Sussex
BN21 1BF
22 October 2026
EASTBOURNE CITIZENS ADVICE BUREAU
STATEMENT OF FINANCIAL ACTIVITIES
(INCLUDING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2026
- 9 -
Current financial year
Unrestricted
Unrestricted
Restricted
Total
Total
funds
funds
funds
general
designated
2026
2026
2026
2026
2025
Notes
£
£
£
£
£
Income from:
Donations, legacies and grants
3
235,810
-
-
235,810
290,986
Charitable activities
4
-
-
371,886
371,886
298,797
Investments
5
23,368
-
-
23,368
21,141
Other income
6
10,500
-
-
10,500
5,000
Total income
269,678
-
371,886
641,564
615,924
Expenditure on:
Charitable activities
7
267,031
9,800
373,966
650,797
574,847
Total expenditure
267,031
9,800
373,966
650,797
574,847
Net income/(expenditure)
2,647
(9,800)
(2,080)
(9,233)
41,077
Transfers between funds
17
(2,080)
-
2,080
-
-
Net movement in funds
9
567
(9,800)
-
(9,233)
41,077
Reconciliation of funds:
Fund balances at 1 April 2025
174,232
68,800
-
243,032
201,955
Fund balances at 31 March 2026
174,799
59,000
-
233,799
243,032

The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.

EASTBOURNE CITIZENS ADVICE BUREAU
STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED)
(INCLUDING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2026
- 10 -
Prior financial year
Unrestricted
Unrestricted
Restricted
Total
funds
funds
funds
general
designated
2025
2025
2025
2025
Notes
£
£
£
£
Income from:
Donations, legacies and grants
3
260,986
30,000
-
290,986
Charitable activities
4
-
-
298,797
298,797
Investments
5
21,141
-
-
21,141
Other income
6
5,000
-
-
5,000
Total income
287,127
30,000
298,797
615,924
Expenditure on:
Charitable activities
7
258,885
10,200
305,762
574,847
Total expenditure
258,885
10,200
305,762
574,847
Net income/(expenditure)
28,242
19,800
(6,965)
41,077
Transfers between funds
17
(6,965)
-
6,965
-
Net movement in funds
9
21,277
19,800
-
41,077
Reconciliation of funds:
Fund balances at 1 April 2024
152,955
49,000
-
201,955
Fund balances at 31 March 2025
174,232
68,800
-
243,032
EASTBOURNE CITIZENS ADVICE BUREAU
STATEMENT OF FINANCIAL POSITION
AS AT
31 MARCH 2026
31 March 2026
- 11 -
2026
2025
Notes
£
£
£
£
Fixed assets
Property, plant and equipment
13
1,677
2,348
Current assets
Trade and other receivables
14
41,062
54,262
Cash at bank and in hand
241,123
305,595
282,185
359,857
Current liabilities
15
(50,063)
(119,173)
Net current assets
232,122
240,684
Total assets less current liabilities
233,799
243,032
Net assets
233,799
243,032
The funds of the charity
Unrestricted funds - designated
18
59,000
68,800
Unrestricted funds - general
19
174,799
174,232
233,799
243,032

The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act 2006, for the year ended 31 March 2026.

The directors acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of financial statements.

The members have not required the company to obtain an audit of its financial statements for the year in question in accordance with section 476.

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

The financial statements were approved by the trustees on 20 October 2026
Mr R Fear
Ms H Howard
Trustee
Trustee
Company registration number 04171801 (England and Wales)
EASTBOURNE CITIZENS ADVICE BUREAU
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2026
- 12 -
2026
2025
Notes
£
£
£
£
Cash flows from operating activities
Cash (absorbed by)/generated from operations
23
(87,840)
53,410
Investing activities
Investment income received
23,368
21,141
Net cash generated from investing activities
23,368
21,141
Net (decrease)/increase in cash and cash equivalents
(64,472)
74,551
Cash and cash equivalents at beginning of year
305,595
231,044
Cash and cash equivalents at end of year
241,123
305,595
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2026
- 13 -
1
Accounting policies
Company information

Eastbourne Citizens Advice Bureau is a private company limited by guarantee incorporated in England and Wales. The registered office is Unit 6, Highlight House, 8 St Leonards Road, Eastbourne, East Sussex, BN21 3UH.

1.1
Basis of preparation

The financial statements have been prepared in accordance with the charity's memorandum and articles of association, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.

1.2
Going concern

At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3
Charitable funds

Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.

Designated funds comprise funds which have been set aside at the discretion of the trustees for specific purposes. The purposes and uses of the designated funds are set out in the notes to the financial statements.

Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.

1.4
Income
Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Legacies are recognised on receipt or otherwise if the charity has been notified of an impending distribution, the amount is known, and receipt is expected. If the amount is not known, the legacy is treated as a contingent asset.

Grants receivable are accounted for in the period to which they relate.

Rental income is accounted for when it falls due,

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
1
Accounting policies (Continued)
- 14 -
1.5
Expenditure

All expenditure is inclusive of VAT, accounted for on an accruals basis and has been classified under headings that aggregate all costs related to that category.

 

Where costs cannot be directly attributable to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Support costs are those incurred directly in support of expenditure on the objects of the charity and include governance costs. Governance costs are those costs associated with meeting the statutory requirements of the charity, and include independent examination costs.

 

Any expenditure on equipment and assets exceeding £1,000 is capitalised.

1.6
Property, plant and equipment

Property, plant and equipment are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following basis:

Fixtures, fittings and equipment
5 years straight line

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

1.7
Impairment of non-current assets

At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

1.8
Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.9
Financial instruments

The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

 

Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.

 

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include trade and other receivables and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
1
Accounting policies (Continued)
- 15 -
Basic financial liabilities

Basic financial liabilities, including trade and other payables and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

 

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

 

Trade payables are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade payables are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Derecognition of financial liabilities

Financial liabilities are derecognised when the charity’s contractual obligations expire or are discharged or cancelled.

1.10
Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

 

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.11
Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

2
Critical accounting estimates and judgements

In the application of the charity’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

3
Income from donations, legacies and grants
Unrestricted
Unrestricted
Total
Unrestricted
Unrestricted
Total
funds
funds
funds
funds
general
designated
general
designated
2026
2026
2026
2025
2025
2025
£
£
£
£
£
£
Donations and gifts
4,245
-
4,245
4,769
-
4,769
Legacies
-
-
-
-
30,000
30,000
Grants
231,565
-
231,565
256,217
-
256,217
235,810
-
235,810
260,986
30,000
290,986
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
3
Income from donations, legacies and grants
Unrestricted
Unrestricted
Total
Unrestricted
Unrestricted
Total
funds
funds
funds
funds
general
designated
general
designated
2026
2026
2026
2025
2025
2025
£
£
£
£
£
£ (Continued)
- 16 -
Grants
Eastbourne Borough Council
117,500
-
117,500
117,500
-
117,500
Eastbourne BC - Cost of Living
-
-
-
30,000
-
30,000
ESCC - Additional Measures/Pension Credit
5,131
-
5,131
31,447
-
31,447
Household Support Fund
23,444
-
23,444
39,982
-
39,982
Henry Smith
52,700
-
52,700
33,000
-
33,000
Legal Support Trust
2,948
-
2,948
3,118
-
3,118
ESCC - Household Support
25,500
-
25,500
-
-
-
Other
4,342
-
4,342
1,170
-
1,170
231,565
-
231,565
256,217
-
256,217
4
Income from charitable activities
Restricted
Restricted
funds
funds
2026
2025
£
£
Charitable activities
Performance related grants
371,886
298,797
Performance related grants analysis
Charitable activities
Charitable activities
2026
2025
£
£
CitA Funded - Help to Claim
226,234
179,317
ESCC General Benefits
48,577
49,157
Reaching Communities
87,075
70,323
Awards for All
10,000
-
371,886
298,797
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 17 -
5
Income from investments
Unrestricted
Unrestricted
funds
funds
2026
2025
£
£
Rental income
15,109
13,750
Interest receivable
8,259
7,391
23,368
21,141
6
Other income
Unrestricted
Unrestricted
funds
funds
2026
2025
£
£
Employment allowance
10,500
5,000
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 18 -
7
Expenditure on charitable activities
Advisory services
Project costs
Total
Advisory services
Project costs
Total
2026
2026
2026
2025
2025
2025
£
£
£
£
£
£
Direct costs
Staff costs
206,793
320,802
527,595
171,657
271,637
443,294
Depreciation and impairment
671
-
671
671
-
671
Household support
16,104
-
16,104
31,000
-
31,000
Travel costs
2,036
446
2,482
2,334
85
2,419
Training
1,428
982
2,410
1,725
110
1,835
Telephone
4,761
1,140
5,901
4,827
900
5,727
Printing, postage and stationery
3,215
1,243
4,458
3,155
1,257
4,412
Computer expenses
5,632
72
5,704
6,323
2,018
8,341
Subscriptions
578
-
578
652
-
652
Legal and professional fees
24,844
966
25,810
24,571
623
25,194
Bank charges
60
-
60
60
-
60
Office equipment
4,921
252
5,173
858
526
1,384
Sundry expenses
4,460
331
4,791
2,643
91
2,734
Management fees
(47,732)
47,732
-
(28,515)
28,515
-
Security
1,034
-
1,034
607
-
607
228,805
373,966
602,771
222,568
305,762
528,330
Share of support and governance costs (see note 8)
Support
45,326
-
45,326
43,817
-
43,817
Governance
2,700
-
2,700
2,700
-
2,700
276,831
373,966
650,797
269,085
305,762
574,847
Analysis by fund
Unrestricted funds - general
267,031
-
267,031
258,885
-
258,885
Unrestricted funds - designated
9,800
-
9,800
10,200
-
10,200
Restricted funds
-
373,966
373,966
-
305,762
305,762
276,831
373,966
650,797
269,085
305,762
574,847
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 19 -
8
Support costs allocated to activities
Advisory services
Total
2026
2025
£
£
Rent and rates
27,500
27,500
Insurance
3,796
3,512
Light and heat
10,896
9,094
Cleaning
1,920
2,080
Repairs and renewals
1,214
1,631
Governance
2,700
2,700
48,026
46,517
2026
2025
Governance costs comprise:
£
£
Independent examination
2,700
2,700
2,700
2,700

Included in support and governance costs above are payments of £2,700 (2025: £2,700) to the independent examiner for independent examination and accountancy services.

9
Net movement in funds
2026
2025
£
£
The net movement in funds is stated after charging/(crediting):
Depreciation of owned property, plant and equipment
671
671
10
Trustees

None of the trustees, or any persons connected with them, received any remuneration or benefits from the charity during the year (2025: £nil).

None of the trustees were reimbursed any expenses during the year (2025: £nil).

 

During the year, trustees' indemnity insurance cover costing £209 (2024: £194) was paid by the charity.

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 20 -
11
Employees

The average monthly number of employees during the year was:

2026
2025
Number
Number
Charitable activities
22
21
Employment costs
2026
2025
£
£
Wages and salaries
461,419
402,141
Social security costs
53,052
29,869
Other pension costs
13,124
11,284
527,595
443,294
There were no employees whose annual remuneration was more than £60,000.
Remuneration of key management personnel

The remuneration of key management personnel was as follows:

2026
2025
£
£
Aggregate compensation
42,371
41,103

The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. 44 volunteers (2025: 48 volunteers) contributed approximately 352 hours of work to the charity each week during the year (2025: 384 hours each week). We estimate the value of this help to be approximately £310,000 (2025: estimate of £330,000).

12
Taxation

The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 21 -
13
Property, plant and equipment
Fixtures, fittings and equipment
£
Cost
At 1 April 2025
3,354
At 31 March 2026
3,354
Depreciation and impairment
At 1 April 2025
1,006
Depreciation charged in the year
671
At 31 March 2026
1,677
Carrying amount
At 31 March 2026
1,677
At 31 March 2025
2,348
14
Trade and other receivables
2026
2025
Amounts falling due within one year:
£
£
Trade receivables
-
150
Prepayments and accrued income
41,062
54,112
41,062
54,262
15
Current liabilities
2026
2025
£
£
Other taxation and social security
7,659
6,780
Other payables
2,389
2,440
Accruals and deferred income
40,015
109,953
50,063
119,173
16
Retirement benefit schemes
2026
2025
Defined contribution schemes
£
£
Charge to profit or loss in respect of defined contribution schemes
13,124
11,284

The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 22 -
17
Restricted funds

The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.

At 1 April 2025
Incoming resources
Resources expended
Transfers
At 31 March 2026
£
£
£
£
£
Awards for All
-
10,000
(10,000)
-
-
ESCC General Benefits
-
48,577
(50,657)
2,080
-
CitA Help to Claim
-
226,234
(226,234)
-
-
Reaching Communities
-
87,075
(87,075)
-
-
-
371,886
(373,966)
2,080
-
Previous year:
At 1 April 2024
Incoming resources
Resources expended
Transfers
At 31 March 2025
£
£
£
£
£
ESCC General Benefits
-
49,157
(56,122)
6,965
-
CitA Help to Claim
-
179,317
(179,317)
-
-
Reaching Communities
-
70,323
(70,323)
-
-
-
298,797
(305,762)
6,965
-

The Awards for All fund is for additional capacity in the area of benefits advice.

 

The ESCC General Benefits fund includes grants from East Sussex County Council and is used to increase capacity in the area of general advice. The transfer into the fund in 2025-26 was to clear the negative balance.

 

The CitA Help to Claim fund is made up of grants from the National Citizens Advice Association (on behalf of the Department for Work and Pensions) and is used to assist with Universal Credit claims.

 

The Reaching Communities fund consists of grants from the National Lottery for money advice and outreach work in the community. 2025-26 is the second year of a three year agreement.

 

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 23 -
18
Unrestricted funds - designated

The funds of the charity include the following designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

At 1 April 2025
Incoming resources
Resources expended
At 31 March 2026
£
£
£
£
Property dilapidations
4,000
-
-
4,000
Legacy fund
64,800
-
(9,800)
55,000
68,800
-
(9,800)
59,000
Previous year:
At 1 April 2024
Incoming resources
Resources expended
At 31 March 2025
£
£
£
£
Property dilapidations
4,000
-
-
4,000
Legacy fund
45,000
30,000
(10,200)
64,800
49,000
30,000
(10,200)
68,800

The Property dilapidations reserve is set aside for potential renovations to the offices at Highlight House.

 

The Legacy fund contains a legacy, the first part of which was received in 2023-24 (£45,000) and the second part was shown as receivable in 2025 (£30,000) and received in 2026. The trustees have put these amounts aside and started using them for specific fundraising and development activities (2026 - £9,800 (2025 £10,200) from Professional fees.

 

19
Unrestricted funds

The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

At 1 April 2025
Incoming resources
Resources expended
Transfers
At 31 March 2026
£
£
£
£
£
General funds
174,232
269,678
(267,031)
(2,080)
174,799
Previous year:
At 1 April 2024
Incoming resources
Resources expended
Transfers
At 31 March 2025
£
£
£
£
£
General funds
152,955
287,127
(258,885)
(6,965)
174,232
EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 24 -
20
Analysis of net assets between funds
Unrestricted
Unrestricted
Total
funds
funds
general
designated
2026
2026
2026
£
£
£
At 31 March 2026:
Property, plant and equipment
1,677
-
1,677
Current assets/(liabilities)
173,122
59,000
232,122
174,799
59,000
233,799
Unrestricted
Unrestricted
Total
funds
funds
general
designated
2025
2025
2025
£
£
£
At 31 March 2025:
Property, plant and equipment
2,348
-
2,348
Current assets/(liabilities)
171,884
68,800
240,684
174,232
68,800
243,032
21
Operating lease commitments
Lessee

A new 10 year lease was signed in January 2026.

 

Lease payments in the year were £27,500 (2025: £27,500)

 

 

22
Related party transactions

There were no disclosable related party transactions during the year (2025 - none).

EASTBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE  FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2026
- 25 -
23
Cash (absorbed by)/generated from operations
2026
2025
£
£
(Deficit)/surplus for the year
(9,233)
41,077
Adjustments for:
Investment income recognised in statement of financial activities
(23,368)
(21,141)
Depreciation and impairment of property, plant and equipment
671
671
Movements in working capital:
Decrease/(increase) in trade and other receivables
13,200
(38,692)
(Decrease)/increase in trade and other payables
(69,110)
71,495
Cash (absorbed by)/generated from operations
(87,840)
53,410
24
Analysis of changes in net funds

The charity had no material debt during the year.

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